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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14217
4 stars:
793
3 stars:
272
2 stars:
170
1 stars:
286
based on 15738 customer reviews
4.8

Customer Reviews

Showing 6,951-7,000 of 15,738 items.
excellent service

The contact lenses have always been delivered promptly and correctly.

By from Unknown location on 14.03.2018 08:24

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Excellent service thank you x

Excellent service thank you x

By from Unknown location on 13.03.2018 18:45

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Excellent service

Excellent service, as usual!

By from Unknown location on 13.03.2018 15:40

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Excellent as always

Excellent as always

By from Unknown location on 13.03.2018 15:37

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very slow delivery on this occasion

very slow delivery on this occasion

By from Unknown location on 13.03.2018 15:19

Company replied:

Hello Frances, Thank you for your order and for taking the time to leave a review. Really sorry that on this occasion your lenses took longer to arrive than usual. The lenses were out of stock (we did let you know an expected despatch date when ordering, perhaps this was missed). Sorry for any inconvenience this caused. I do hope you consider us for future purchases as am sure next time you order we will be back to our usual speedy delivery! Thanks again for your feedback as always useful and helps us improve the service we offer. Kind regards, Sophie Contactlenses.co.uk

, 13.03.2018 15:56

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Very prompt service

Very prompt service

By from Unknown location on 13.03.2018 15:18

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Great products

Great products, quick delivery

By from Unknown location on 13.03.2018 15:16

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I've used this sote for years and found…

I've used this sote for years and found them to be great, delivery always quick and correct product much cheaper than opticians. Only 4 star as delivery used to be free so now begrudge having to pay for it /order more than I need.

By from Unknown location on 13.03.2018 13:07

Company replied:

Hello Andela, Thank you for being a customer of Contactlenses.co.uk and for taking the time to leave a review. It's great to hear that you are happy with the service we provide. I am sorry that we had to introduce the delivery charge on orders under £30. It was with great reluctance, however we could no longer continue to offer free delivery for the smaller orders. We are still very competitive compared to other suppliers. Thanks again for your feedback and we look forward to welcoming you back soon! Kind regards, Sophie Contactlenses.co.uk

, 13.03.2018 16:01

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Very pleased

Very pleased

By from Unknown location on 12.03.2018 20:56

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Very reliable and good value

Have used for year - never a problem. Most competitive prices around - my optician tried to beat the price and couldn't!

By from Unknown location on 12.03.2018 17:14

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Perfect delivery

Perfect delivery

By from Unknown location on 12.03.2018 15:44

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Excellent service.

Excellent service.

By from Unknown location on 12.03.2018 15:37

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Cheapest around the web so hence the…

Cheapest around the web so hence the purchase.

By from Unknown location on 12.03.2018 15:32

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Good

Good, reasonably quick service

By from Unknown location on 09.03.2018 17:18

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Excellent

Fast, excellent prices and products

By from Unknown location on 09.03.2018 16:09

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Always good

Always good, very prompt and reliable!

By from Unknown location on 09.03.2018 15:40

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I am happy with your service,that`s why…

I am happy with your service,that`s why i`m a returning customer.On time,clear prices,expess delivery.what more to ask for/ :-)

By from Unknown location on 09.03.2018 09:10

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Very easy to order and contacts arrive…

Very easy to order and contacts arrive very quickly normally 2-3 days

By from Unknown location on 08.03.2018 17:00

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Disappointed with the change of packaging

I've used your company previously without issue and have always been very happy with service and product. However, the reason for only giving 3 stars this time is down to the change in packaging. Whereas, the box previously used was long and thin so could be posted through the letter box this new box can't. the result was that the postman had to leave a non delivery note forcing me to travel to my local distribution centre to collect. Surely the previous packaging was designed to fit letterboxes so why the change?

By from Unknown location on 08.03.2018 15:31

Company replied:

Hello Andrew, Thank you for your order and for taking the time to leave a review. I am very sorry that on this occasion your lenses order did not fit through your letterbox. There has been a temporary issue with that size box and we had to use alternate packaging. I appreciate the inconvenience of having to collect your order and assure you that when you next order the box will back to the usual letterbox friendly shape. Kind regards, Sophie Contactlenses.co.uk

, 08.03.2018 17:06

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Great service only a slight problem!

Have been using you guys for years and never have any problems! My only slight annoyance is since you've started charging for delivery (which I don't have a problem paying) it takes longer to get my contacts. Surely if we have to pay, the service should be the same or better. Not worse! Still only a little niggle not the end of the world, still a fantastic and prompt service!! :)

By from Unknown location on 07.03.2018 15:27

Company replied:

Hi Robbie, Thanks for being a customer of Contactlenses.co.uk. Sorry to hear that your orders have taken longer to arrive than usual (could have been snow delays on the last order). However, in general, the orders should arrive as quickly as usual. We could no longer offer free delivery for orders under £30, however the service is still the same with Royal Mail First Class still being used. Thank you though for your feedback which is always appreciated and I'm sure next time you order we will deliver as quickly as previously. Kind regards, Sophie Contactlenses.co.uk

, 07.03.2018 17:44

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excellent service as ever !!

excellent service as ever !!

By from Unknown location on 07.03.2018 15:25

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I have been using contact lenses site…

I have been using contact lenses site for a few years now and order different type lenses for my family members. I have never had an issue with payment or delivery and the quality of the lenses is as good as any high street supplier.

By from Unknown location on 07.03.2018 15:20

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Reasonable prices

Reasonable prices, quality products and fast delivery. I'd never order lenses from anywhere else.

By from Unknown location on 07.03.2018 15:17

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I love this site

I love this site. I've used it for years and have never had one problem. Quick easy service and excellent delivery

By from Unknown location on 06.03.2018 18:26

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Very good

Contacts came earlier than expected thanks to online chat

By from Unknown location on 06.03.2018 17:40

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Will always be using this Company

These lenses were not for me, but I have had very good feedback from the recipient. For my part, very easy to order, with an uncomplicated form to fill in, and the delivery was very efficient and speedy.

By from Unknown location on 06.03.2018 17:16

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Quality lenses

Quality lenses

By from Unknown location on 06.03.2018 15:16

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Excellent

Excellent range, fast response and great customer service!

By from Unknown location on 06.03.2018 15:10

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Great service

Really quick delivery. Lenses were perfect as well. Will use again.

By from Unknown location on 06.03.2018 11:00

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Quick and easy to re-order the lenses I…

Quick and easy to re-order the lenses I need! I’ve been using the site for 2yrs and never had an issue

By from Unknown location on 05.03.2018 20:18

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Delivery isn't as quick....

Delivery isn't as quick.... When the postage used to be free - one of the main reasons I went to this company - my lenses always arrived within 2 days, maximum. Now that we get charged for delivery, I can be waiting up to 5 days for them to arrive....it's a change, but it ain't for the better!

By from Unknown location on 05.03.2018 18:24

Company replied:

Hello, Thank you for your order and for taking the time to leave a review. I am really sorry to hear that your orders have been taking longer to arrive than usual. The orders are still sent by Royal Mail First Class and should arrive within 1-3 working days. There shouldn't be any change in delivery times and I apologise if this hasn't been the case. We tried to keep delivery free however it was no longer feasible for orders under £30. Due to the delays you have experienced I have refunded you for the delivery charge on this order. I do hope you'll consider us for future purchases and find that next time your order is delivered as speedily as usual. Kind regards, Sophie Customer Support

, 05.03.2018 19:09

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Excellent service great product…

Excellent service great product competitively priced

By from Unknown location on 05.03.2018 18:11

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Very quick dispatch

Very quick dispatch, cheap yet good lenses, genuine 5 stars :)

By from Unknown location on 05.03.2018 16:11

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I’ve never had an issue with…

I’ve never had an issue with contactlenses.co.uk Deliveries are always on time. Prices are good and what I like is that they are not harassing me with their ads on Facebook like those new brands claiming (wrongly) that they are cheaper!!

By from Unknown location on 05.03.2018 15:49

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It’s a shame they’ve changed the…

It’s a shame they’ve changed the packaging from the old boxes, now they don’t fit through the letter box.

By from Unknown location on 05.03.2018 15:42

Company replied:

Hello Dominic, Thanks for being a customer of Contactlenses.co.uk and I am sorry to hear that this time your order did not fit through your letterbox. We do usually use letterbox friendly orders, however, we are having a temporary issue with the box for your size order. Next time you order it will be back to the usual shape. I am sorry for any inconvenience that was caused this time around. Thanks for your feedback! Kind regards, Sophie Contactlenses.co.uk

, 05.03.2018 18:55

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Best prices around for branded lenses

Best prices around for branded lenses

By from Unknown location on 05.03.2018 15:36

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Ordered my contacts over a week ago due…

Ordered my contacts over a week ago due to the expected weather usually very prompt delivery 1-2 days however they arrived today I know the weather has been exceptional but customer services were uncontactable and there was nothing on your web page Can I suggest for future unexpected events you do what other companies have and email customers regarding delays

By from Unknown location on 05.03.2018 15:30

Company replied:

Hi Lynn, Thank you for your order. I am very sorry that Royal Mail took so long to deliver your order. As you are aware due to the snow in the UK the postal service was heavily affected. Your order was placed on the evening of the 25th and sent with Royal Mail first class the next day. I also apologise that you could not reach us by telephone, we were unable to man the office due to snow on the Thursday and Friday, however, we were contactable by email and live chat. Thank you also for your feedback with regards to informing customers of possible delays. I will pass this onto the management team for them to action for future unexpected delays. I really am sorry that on this occasion we did not offer as good as service you are used to. I do hope that you will still consider us for future purchases. Kind regards, Sophie Contactlenses.co.uk

, 05.03.2018 18:47

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Impeccable.

Impeccable.

By from Unknown location on 03.03.2018 16:39

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Really quick delivery and was easy to

Really quick delivery and was easy to Place my order

By from Unknown location on 03.03.2018 16:19

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Very smooth transaction and very quick…

Very smooth transaction and very quick delivery

By from Unknown location on 03.03.2018 15:57

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Not Great really

Terrible. I ordered midday one day and you took ages to let me know there weren't in stock. If there weren't in stock, then you shouldn't have sold them. I had no contact lenses to take on holiday and had to borrow. This has happened a few times.

By from Unknown location on 03.03.2018 12:00

Company replied:

Hello Alison, Thank you for your recent order and I am sorry that you were unhappy with the service provided. When you placed your recent order on the 20th of Feb the lenses were not in stock and an estimated date for despatch of the 23rd was given to you. On the 22nd the manufactures informed us that there could be a delay with sending the items to us. We sent you an email to inform you of the delay. However, in the end, the lenses came in on the 23rd and we sent them that day. Please accept my apologies that these lenses were not in stock when you ordered and that you did not receive them in time for your holiday. When ordering we do say if lenses are in stock or not and also on your confirmation email there is an expected date for despatch given. We do usually have these lenses in stock as your previous orders have all been sent very quickly. Thank you for your feedback as it will be used to improve our service to all our customers. Kind regards, Sophie Contactlenses.co.uk

, 05.03.2018 10:42

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Great, reliable service

Fast no hassle ordering and delivery. Wouldn't go anywhere else for my lenses.

By from Unknown location on 03.03.2018 07:30

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Arrived next day

Arrived next day

By from Unknown location on 02.03.2018 22:33

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Super fast delivery

Super fast delivery. Good price so much cheaper than the opticians. Fantastic thank you.

By from Unknown location on 02.03.2018 22:14

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Uber used this website for years

I have used this website for years. They store my details so reordering is quick and easy. Also unbelievably quick delivery. Great quality lenses.

By from Unknown location on 02.03.2018 19:43

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Excellent service

Excellent service

By from Unknown location on 02.03.2018 19:40

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Very easy and quick

Very easy and quick - and cheaper than most. I recommend this company.

By from Unknown location on 02.03.2018 16:25

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Fantastic service again

Fantastic service again! Ordered on day 1, delivered on day 2. How good is that?

By from Unknown location on 02.03.2018 16:18

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Quick efficient service

Quick efficient service. V pleased

By from Unknown location on 02.03.2018 16:06

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Used them for several years and the…

Used them for several years and the service has always been exemplary with the order frequently posted the same day

By from Unknown location on 02.03.2018 15:54

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.