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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14189
4 stars:
793
3 stars:
272
2 stars:
170
1 stars:
284
based on 15708 customer reviews
4.8

Customer Reviews

Showing 9,101-9,150 of 15,708 items.
Always great service.

Quick delivery, great price, easy!

By from Unknown location on 14.02.2017 16:06

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Great website

This is a really good website Iv been using it for about 3 years now as I Need contact lenses for my short sight, it's really easy to use and excellent delivery service

By from Unknown location on 14.02.2017 15:25

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Never gonna buy again -Complaint resolved

Original post: I made an error, I accidentally forgot that my account had an old address that I no longer have access too. I tried contacting this company and they refused to offer support, the refused to make enquiries into getting the order returned and despite being a customer asked me to pay the full price again. I understand people can take advantage of companies but most don't and those that ever make mistakes in orders please take note! This company will make you pay for it with absolutely no sympathy for genuine mistakes of honest good customers and make you pay again. If such a thing is ok for you - good, if however you require further levels of returned loyalty and kindness - forget it! It was my mistake to a large extent, this is true, but be warned this company will charge you for such a mistake and will make no attempts to return the lenses/equipment and make no attempts to please its customers. The lenses are cheap and good quality, the customer service is cheap and poor quality. Update: I was contacted by contactlenses.co.uk. They were very kind and made an offer to replace the lenses as they could see only 2 days earlier I had ordered contact lenses and changed my delivery address to the correct one on that first order, they agreed that I had changed the address and made an error in processing the second order as I believed the amended address was permanent. I received the order in full and I made an offer to cover 50% of the costs of the new order based on the fact that I was totally honest in saying that it was an error on my order - they have so far refused this offer of me paying and I have received the order free of charge due to these errors. I take back my words and say this complaint is now resolved and the company were very kind and considerate in their approach. So a big thank you to you guys and gals who sorted this out for me. Thanks!

By from Unknown location on 14.02.2017 07:28

Company replied:

Hello Michael, Thank you for your feedback. I am very sorry to hear that your most recent experience with us was not a positive one. One of our customer relations team will be in touch with you shortly to discuss and resolve this for you. Apologies again, Kind regards Hayley Hello Michael (20.2.17) I can see from your account that we have now been able to resolve the issue for you, and have replaced your missing order. Apologies again for the inconvenience caused, Kind regards Hayley

, 20.02.2017 08:00

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Excellent Lenses

When I first ordered these lenses I did so not expecting much. They were, I thought, too cheap to be any good but it was worth a try. How wrong I was. These lenses are far more comfortable than the ones I purchase from the opticians and never give me any problems when wearing. Have just purchased another 6 months and will continue to do so. By the way, the service and communications are excellent, too.

By from Unknown location on 13.02.2017 18:24

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Always perfect service.

I have used contactlenses.co.uk for approximately 15 years problem free and I shall continue to order my prescription lenses from them until the day I cuff it or have laser corrective surgery.

By from Unknown location on 13.02.2017 18:13

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Always reliable

Great prices and speedy delivery. They have never let me down

By from Unknown location on 13.02.2017 17:27

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Excellent

Excellent service as usual. I have been a very satisfied customer for years and hope to be one for many more. Well done. Regards. William Shaw.

By from Unknown location on 13.02.2017 16:37

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Good service

The lenses I order arrive very quickly with standard delivery and the Web site is really easy to navigate. Would recommend.

By from Unknown location on 13.02.2017 15:50

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Best website i have ever used

Best website I've ever used

By from Unknown location on 12.02.2017 02:07

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Always reliable

Order always arrives promptly, they carry a good range of astigmatism products.

By from Unknown location on 11.02.2017 21:33

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First class service!

Website is clearly laid out and easy to use. Prices are good and delivery is fast. A great choice of lenses. A first class company to deal with!

By from Unknown location on 11.02.2017 20:28

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Great service

Next day delivery,very good prices and free delivery.

By from Unknown location on 11.02.2017 16:55

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Good fast service thank you.

Very efficient and fast service.

By from Unknown location on 11.02.2017 11:28

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super

Amazing contact lens,fast delivery,i love it

By from Unknown location on 11.02.2017 06:32

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FAST FAST DELIVERY every time!

Good prices and every time ive ordered it has arrived within 2 days

By from Unknown location on 10.02.2017 19:10

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Great service everytime

Consistent and professional, very fast delivery times and reasonably priced.

By from Unknown location on 10.02.2017 16:46

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speedy and efficient

Quick and competitive prices

By from Unknown location on 10.02.2017 15:15

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Fantastic quality and service

User friendly website, customer services excellent, always despatched quickly. Highly recommend Contactlenses.co.uk

By from Unknown location on 09.02.2017 20:46

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Great product & service

Great lenses & fast service very happy.

By from Unknown location on 09.02.2017 18:07

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Fantastic service - as always !!

I have used this company for over two years. Fabulous service, easy to use website, super fast delivery and brilliant product. What more can you want.

By from Unknown location on 09.02.2017 15:26

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great fast and efficient service

the lenses I received are of high quality, I have bought the same lenses for cheaper on another site but they lacked the quality of these. The service was fast and efficient and i will be coming back for more!

By from Unknown location on 09.02.2017 15:20

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The Best

I have been getting my contacts from contactlenses.co.uk for a few years now. Delivery has always been superb along with the amount of different choices of lenses. I always recommend them to friends and family.

By from Unknown location on 08.02.2017 23:20

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fast delivery

Great lenses, so comfortable to wear

By from Unknown location on 08.02.2017 21:09

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Efficient

Always a quick and efficient service. My order usually arrives the next day.

By from Unknown location on 08.02.2017 18:43

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Good contact lenses but box too big for letter box

Contact lenses are really good. They are a good price the delivery is very prompt. However, that box is too big for my letter box so my lenses go to the sorting office. I can only collect my lenses at the weekend because I work and cannot get to the sorting office in the week. So getting them delivered to my house is not as convenient as it should be. Any chance you can make the box smaller?? Thanks!

By from Unknown location on 08.02.2017 18:41

Company replied:

Hi Rosie, Thanks for taking the time to leave us a review. I am sorry that your lens delivery was not posted. Our boxes are 'letterbox friendly' and made to fit through most standard sized doors. One of our customer support team will contact you shortly to suggest ways to resolve this. Kind regards Hayley

, 10.02.2017 10:39

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excellent service

very comfortable, thin and super fast delivery.

By from Unknown location on 08.02.2017 16:34

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Excellent service.

Wide range to choose from. Prices very reasonable. Delivery the next day.

By from Unknown location on 08.02.2017 16:21

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Good service

Good service. Lenses are shipped same working day. In the past they've always arrived next working day but my last order took 3 days to arrive. I'm assuming this is some delay in the postal service.

By from Unknown location on 08.02.2017 16:16

Company replied:

Hi Mark, Thank you for your review and bringing this to our attention. It is unusual for our orders to not arrive next day as your order was despatched the same day as it was made. I would like to hope this was just a one off delay with our delivery service, but please do get in touch if this continues. Kind regards Hayley

, 10.02.2017 10:34

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Absolutely brilliant,thank you!!!

On time, I mean they were coming the next day so absolutely great!!

By from Unknown location on 08.02.2017 15:59

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Never dissapoint!

I have been ordering dailies for the past few years and I have never had a problem. They are really comfortable to wear, the price is great and the delivery time is exceptional!

By from Unknown location on 08.02.2017 15:51

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Speed and easy to order

Hassle free ordering.

By from Unknown location on 08.02.2017 15:37

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Very very good company

Excellent Services

By from Unknown location on 08.02.2017 15:20

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Nice and Easy!

Always used Contactlenses.co.uk, always will. Good price, quick delivery, what more could I want?

By from Unknown location on 08.02.2017 03:27

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Excellent, convenient shopping experience

I have ordered from contactlenses.co.uk for several years and never had a single problem. My lenses always arrive promptly and as described, and I will continue to use them for this reason. Much recommended!

By from Unknown location on 07.02.2017 21:30

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fast shipment and happy with product.

Wasnt sure about cheaper version of contact lenses. As usually was buying ones I been with over 6 years. so far so good. nothing wrong with them.thank you.

By from Unknown location on 07.02.2017 21:05

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Great site, easy and quick

Great site! Quick and easy! Lenses are always in stock, ready to be dispatched! Quick delivery!

By from Unknown location on 07.02.2017 20:42

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Good Service

Easy to use website and very quick delivery.

By from Unknown location on 07.02.2017 19:09

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Excellent service

I've been using Contactlenses.co.uk for several years and the quality and speed of their delivery is second to none. I highly recommend them if you're looking for a fast and efficient service at a very reasonable price.

By from Unknown location on 07.02.2017 19:02

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contact lens supply

Good service and quick delivery

By from Unknown location on 07.02.2017 17:38

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Best price

Very comfortable👍☺

By from Unknown location on 07.02.2017 15:58

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Contact lenses

I recommend this contact lens company to all my friends who wer lenses because they are efficient and professional. They notice when you change your prescription and check if you did it in error or if it is intentional.

By from Unknown location on 07.02.2017 15:43

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Great service.

Good value for money and speedy delivery!

By from Unknown location on 07.02.2017 15:20

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Absolutely brilliant service

So helpful and quick and satisfactory

By from Unknown location on 07.02.2017 15:18

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Excellent service

I have never order on line before so i was a little unsure but i found the website very easy to use and the delivery service is so fast i was over the moon with the whole experience i will definitely be using these again in the future. I wore my lenses from the afternoon til early hours in the morning as i was on a night out and they was so comfortable i nearly forgot i had them in.

By from Unknown location on 07.02.2017 13:59

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Excellent

I have been purchasing contacts from this website for many years now and have to say they are one of the best in the market. I have never had any issues with items i have ordered and they always arrive on time. I have and always will order my lenses from contactlenses.co.uk.

By from Unknown location on 07.02.2017 09:35

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Good choice!

Website is easy to work around. Cheap prices. Quick delivery. I have used this company for many years.

By from Unknown location on 07.02.2017 07:59

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Ultra fast and competitive prices

So quick so no need to ever have to wear glasses for days while waiting for contact lenses to arrive. Good prices. Hassle free ordering where you can click on last order and then click reorder.

By from Unknown location on 07.02.2017 07:25

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Super fast service

Super fast service. Wouldn't order from anyone else.

By from Unknown location on 06.02.2017 19:56

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Amazing

Amazing service as always

By from Unknown location on 06.02.2017 19:55

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Brilliant

Super fast delivery great price will definately use again

By from Unknown location on 06.02.2017 19:24

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.