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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14189
4 stars:
793
3 stars:
272
2 stars:
170
1 stars:
284
based on 15708 customer reviews
4.8

Customer Reviews

Showing 13,851-13,900 of 15,709 items.
After exactly 8 days still no contacts paid £19

"I have called twice to inquire about my contacts and been told twice I have too wait the full ""week"" to have something done. I was told that they are not special delivery or even recorded so I had to ""check with my neighbours or post office??"" Or ""call back"". I always check reviews and this site has so many good ones??? I more than likely will get them eventually or have too get a refund BUT point is I have now missed 2 different occasions I needed them for hence ordering them ... Maybe this review will help, I'll add too it as I progress. I will call again tomorrow. Ps. I grabbed mr postie today (I work from home also - the plot thickens) and asked and he was so kind to even say he'd ""look out for it"" after of course I'd explained the situation. Until I can see properly ... ...."

By from Unknown location on 13.11.2014 23:51

Company replied:

Edit 18/11 - I can confirm that you order was re-despatched to you on the 14/11 and delivered on the 17/11. Again we apologise that your original order was lost by Royal Mail. Hello, Thank you for your order and for taking the time to write a review. Please accept our sincere apologies that you have not yet received your order. The majority of orders dispatched via our free Royal Mail First Class arrive within 1 – 3 working days, and it is very rare for this delivery method to take longer. Unfortunately, Royal Mail do not provide tracking details for items delivered via First Class. Royal Mail require us to allow a week (5 working days) for First Class mail items to be reported as lost in post. In the mean time we suggest that customers check with neighbours and local post office as sometimes orders can be located. If after a week the order has not arrived then we are able to re-despatch the order. A member of our Customer Support team has got in contact with you to discuss this further and arrange for your order to be sent again. Again we apologise that on this occasion your expectations have not been met and for any inconvenience this has caused. Kind regards, Sophie Contactlenses.co.uk

, 18.11.2014 10:28

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Easy to navigate, super quick dispatch

I've used contactlenses.co.uk for over 6 years - I can always find what I am looking for easily, they have a super helpful 'reorder your last order' button, the site is easy to navigate and everything is always in stock. They deliver first class for free to anywhere in the UK and the parcels always arrive quickly and are always well packaged.

By from Unknown location on 13.11.2014 17:17

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Poor

Avoid do not use

By from Unknown location on 13.11.2014 16:47

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Great value, quick service.

Great value, quick service.

By from Unknown location on 13.11.2014 16:43

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good quality lenses at a great price

Always quick and easy, great prices.

By from Unknown location on 13.11.2014 16:06

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super quick service

Received my new contacts day after I ordered! Love that I can reorder so easily as the site keeps hold of my order details.

By from Unknown location on 13.11.2014 16:05

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Best contacts lenses ever

It's like I am not wearing contact lenses. Great value

By from Unknown location on 13.11.2014 15:02

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SUPER SERVICE

Have been buying contact lenses from this site for over a year now and would not buy anywhere else,The service and price are unbeatable, usually receive next day delivery

By from Unknown location on 13.11.2014 14:58

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Excellent and Easy Service

Really Easy to use company I will be ordering again

By from Unknown location on 13.11.2014 14:52

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Fast and easy

Really easy and fast. Just what I was looking for. Great variety of lenses.

By from Unknown location on 13.11.2014 12:38

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I was blind now I can see

I repeat order contact lenses and have been using this company for years - they always arrive the next day. This makes me very happy. I would love a loyalty scheme for this - reward customers for repeat business with the occassional free box or say thank you for writing amazing reviews by sending some free ones in the post? :)

By from Unknown location on 13.11.2014 12:25

Company replied:

Hello Ben, Thank you for your order and for taking the time to leave a review. It is great to hear that you are happy with the service we provide. Thank you for your suggestion a loyalty or reward scheme, I will pass this onto our management team for their consideration. Thank you for your feedback and for your valued custom. Kind regards, Sophie Contactlenses.co.uk

, 14.11.2014 18:43

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Incredible service and even better products

Have used this site for a few years now as they provide incredible lenses that arrive in no time at all - great if you, like me, forget to order daily disposables until you've practically run out. I would love to see some kind of student discount as I do struggle with buying the lenses I need. Although I will comment that they are quite fairly priced in comparison with larger opticians. Great work. Great website and service and can see myself using this website for a long long long time. Thanks for repeatedly good service.

By from Unknown location on 13.11.2014 00:01

Company replied:

Hello Charlotte, Thank you for your order and for taking the time to get in touch. It is great to hear that you are happy with the service we offer. We always offer the best price we can to all our customers however I will pass on your suggestion for a student discount to our management team. Also we have been looking for better value lenses and do offer the Crystal range at a lower price than lenses from the bigger manufacturers. Thanks again for you feedback and valued custom. Kind regards, Sophie Contactlenses.co.uk

, 13.11.2014 14:53

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Amazing service

I ordered wrong contact lens power, received order and 'phoned to see what could be done, the exchange was organised and I had replacement lenses the next morning, wonderful service.

By from Unknown location on 12.11.2014 18:43

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Very satisfied thank you

My lenses were delivered very quickly which I was really greatfull for. I have no issues with them at all. I will have no hesitation to use this service again or recommend it to my family and friends thank you

By from Unknown location on 12.11.2014 18:03

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five star service

Quick delivery, easy to use site. I've used contact lenses.co.uk for 3 years now and find them to be exemplary in their customer service.

By from Unknown location on 12.11.2014 16:56

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fast and efficient

Always order from you guys, 2 clicks and in 2 days I get my lenses

By from Unknown location on 12.11.2014 16:02

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very pleased and fast service thanks

Would recommend company

By from Unknown location on 12.11.2014 15:35

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Amazing service!

I have been using Contactlenses.co.uk for years now and ALWAYs receive my contacts within two days of ordering. Its quite refreshing to deal with a switched on company for once! Thank you so much!

By from Unknown location on 12.11.2014 15:34

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I don't shop anywhere else for my lenses!

The overall service is excellent; great value, quick, convenient, but the best part is the customer service is really good. Would definitely recomend it to a friend.

By from Unknown location on 12.11.2014 13:38

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brilliant

Contactlenses website is easy to use and the delivery time is brilliant they always come on the next day.

By from Unknown location on 12.11.2014 12:37

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Superfast shipping and excellent product at a great price - Thank you!

Great value contact lenses website with a good variety always in stock. Helpful product reviews take the fear out of trying something new. Only issue is that Royal Mail never post them through the letter box when they blatantly will fit through. Can someone tell them to get their act together?!

By from Unknown location on 12.11.2014 11:44

Company replied:

Hello, Thank you for your order and for taking the time to leave a review. It is great to hear that you are happy with the service we offer, although not so good to hear that your postman does not post your orders through your letter box. Unfortunately we are unable to contact your local Royal Mail office on your behalf. However if you drop them a line they should be able to speak to your local postman to ensure that the orders are posted through your letter box. Or alternatively if when you next order, you contact our Customer Support team and request your order be sent in a jiffy bag, this could help ensure they are posted through your letter box. Please accept our apologies for any inconvenience this has been causing you. Kind regards, Sophie Contactlenses.co.uk

, 12.11.2014 17:48

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Quick acurate service.

I thought the service was quick. It was easy to order and received the order the next day.

By from Unknown location on 12.11.2014 03:05

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Excellent quick service, excellent value for money.

Always superfast delivery and excellent value for money

By from Unknown location on 12.11.2014 02:51

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5 stars

Really quick delivery. Very competitively priced. Easy to use website.

By from Unknown location on 11.11.2014 23:24

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Eyes Set to Kill

Fast delivery! Happy with my purchase! A friend suggested me this and I went for it. First time I wore the lenses I bought, it was like my eyes could finally breathe without glasses! Definitely loving it and would recommend it to anyone.

By from Unknown location on 11.11.2014 20:30

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Great every time!

I've been using the website for a few years now and have never once had any issues! Very fast and efficient service.

By from Unknown location on 11.11.2014 19:36

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Great lenses great service

Would of appreciated the postman posting parcel not leaving on my door stop .. So in a nutshell would like the packaging to be letterbox friendly .. Other than this issue Lenses are fantastic as is service .

By from Unknown location on 11.11.2014 18:46

Company replied:

Hello Kerry, Thank you for your order and for taking the time to write a review. It is great to hear that you are happy with the lenses and service we provide. However please accept our apologies that your parcel does not fit through your letter box. We have tried to to make our boxes as letter box friendly as possible, unfortunately they do not fit through them all. I will ensure that your comments are passed onto our design team. If when you next order you contact our Customer Support team then if possible we can send your order in a jiffy bag, which could ensure that your parcel fits through your letter box. Thank you for your feedback and for your valued custom. Kind regards, Sophie Contactlenses.co.uk

, 12.11.2014 17:59

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Amazing delivery

The website is very easy to use, always gets my order right and delivery is amazing always come the next day, I would,nt order from anywhere else and have recommended to all my friends.

By from Unknown location on 11.11.2014 17:30

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Couldn't ask for more

Fast delivery easy to re order, I'll be using them until the final contact lense dries up in the fires of the final battle defending humanity against the brutal alien menace.

By from Unknown location on 11.11.2014 16:17

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Came on time and exceeded expectations.

A fantastic job. Will be back in the future.

By from Unknown location on 11.11.2014 15:45

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Awesome

Great service, great product, great price.

By from Unknown location on 11.11.2014 15:30

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Good value and service

Easy to use web site and easier to place your order, delivery prompt with no problems at all. I would recommend it totally.

By from Unknown location on 11.11.2014 15:19

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Amazing!

This company are so good. I've used them for a while now and wouldn't go anywhere else. Excellent value and first class service!

By from Unknown location on 11.11.2014 15:05

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Fast, Easy, & Amazing Value every time.

I am SO pleased I have found this company. Next day delivery, easy to order, and SO inexpensive...what more could you ask for ?

By from Unknown location on 11.11.2014 15:03

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Dealt with problem well!

They had great communication when my lenses wet missing a sorted it all out

By from Unknown location on 11.11.2014 08:08

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Quick and Painless

I ordered my contacts online, got them at a much better rate than my local optician. Delivered within good time. Cant ask for much more really.

By from Unknown location on 11.11.2014 02:42

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Late delivery - poor

Not common to be so late but a text or email would've been good to know just how late they lenses would be as I ended up wearing my specs all weekend which was no fun

By from Unknown location on 10.11.2014 23:55

Company replied:

Hello Louise, Thank you for your order and for taking the time to write a review. Please accept our sincere apologises that your order was delivered late. Your last order was placed on November the 2nd and despatched the next day using First Class Royal Mail, so we would expect that your order would have reached you within a couple of days and it is rare for deliveries to take any longer. Again we are sorry that we have not met your expectations on this occassion and for the inconvenience caused to you. We aim for a 5 star service and so it is disappointing for us to receive a 1 star review. However we value all customer feedback and will use it to improve our service. A member of our Customer Support team has also contacted you to investigate this matter further. Kind regards, Sophie Contactlenses.co.uk

, 11.11.2014 09:22

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Everything as it says on the tin

Easy to order from, no problems whatsoever. Arrived quickly, got the correct order, no problems at all. I'd recommend them to anyone.

By from Unknown location on 10.11.2014 21:18

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Fantastic service & speedy delivery!

I found this site a few years ago & it's been fab, I've never had any issues. The prices are always great, & the delivery is very fast.

By from Unknown location on 10.11.2014 21:12

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I CAN SEE CLEARLY NOW THE BLURS HAVE GONE

This is a very easy site to use. There is plenty of choice and the exact same lenses as in the opticians at a much cheaper price. They delivery is excellent and speedy. I was recommended this web site by a friend and would recommend it my anyone.

By from Unknown location on 10.11.2014 20:38

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I'm glad I didn't go to Specsave , contactlenses.co.uk saved me £££££££s

I'm very happy with the lenses ,the price is great,now I know they suit my eyes,I'll be ordering a 3month supply , many thanks S. E. BOOT, UP DATE TO MY REVIEW , just as good to day as they were over 2yrs ago with my first order, always a next day delivery, and price is stable. just a great firm to deal with. 18/10/2016 i'd give them 5 Gold Stars.

By from Unknown location on 10.11.2014 20:16

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Great price, great service.

Easy ordering, competitive pricing, speedy dispatch - lenses arrived within 48 hrs. What's not to love?

By from Unknown location on 10.11.2014 19:55

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Great product for the price!

I have now had a proper try with these lenses and I can safely say they are super comfy and can't even feel them on. The delivery was so fast and would highly recommend. I have a 6 month supply of the lenses and the price was on point. Will definitely place an order again.

By from Unknown location on 10.11.2014 19:34

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Great value and service

Great value lenses and the best price on the internet. Have used before and will definitely use again.

By from Unknown location on 10.11.2014 19:13

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1st class service & postage too

Ive been using contactlenses.co.uk for many years now, they have never failed me yet. Always like they say, my lenses are shipped same day if i order before the deadline and they are delivered the next day. Super site, super service :)

By from Unknown location on 10.11.2014 18:26

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Great quality at a great price!

Brilliant quality contact lenses and they are also one of the cheapest I could find online. I've been buying from them for over a year now and would definitely recommend giving them a shot!

By from Unknown location on 10.11.2014 18:18

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Always a super efficient service

Great served as ever. Smooth order and payment and next day delivery. Very happy.

By from Unknown location on 10.11.2014 17:00

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Brilliant speedy service

Very good selection of lenses, all at cheap prices. Easy to use site, never had any complications. And best of all the lenses get delivered very quickly, I have never had to wait more than a couple of days for the lenses to arrive.

By from Unknown location on 10.11.2014 16:41

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Excellent fast delivery

I've been using you for years. My only complaint is the huge increase in price, sometimes month after month without warning.

By from Unknown location on 10.11.2014 16:16

Company replied:

Hello Christopher, Thank you for your order and for taking the time to write a review. It is great to hear that you are happy with our fast delivery. However please accept our sincere apologises for the price rises on Acuvue Advance lenses that you buy. Unfortunately the manufacturers, Johnson and Johnson, have been putting their prices up to us and we are not always able to adsorb these costs. Our buying team works hard to provide the best possible price for our customers and our confident that there will be no further price increases. Thank you for your feedback and for your valued custom, Kind regards, Sophie Contactlenses.co.uk

, 11.11.2014 09:52

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Returning customer

Perfect service again, super fast delivery, will continue to buy my lenses from here!

By from Unknown location on 10.11.2014 16:02

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.