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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14158
4 stars:
791
3 stars:
272
2 stars:
170
1 stars:
284
based on 15675 customer reviews
4.8

Customer Reviews

Showing 1,351-1,400 of 15,675 items.
Astronomical price increase

The contact lenses I purchase every six months have become exhorbitantly priced. The increase in price is phenomenal The service is second to none and I can't complain about that at all. £220 for lenses is a gobsmacking increase in price

By from Unknown location on 30.06.2022 23:41

Company replied:

Hello Debra, Thank you for your review and for being a customer for over 10 years! It is regrettable that prices had increased on some of our items and I am sorry you were affected by this. I can see your lenses increased in price back in Dec 2021, however we hadnt changed the price of your lenses since 2018 before then. We really do only increase price when we have no other option, and unfortunately in Dec 2021 we had no option but to pass these increases on to our customers as we could no longer absorb them ourselves. We appreciate your loyalty and custom and for raising this with us. One of our team will be in touch directly to discuss this with you. Apologies again, Kind regards Hayley

Hayley Brown, 04.07.2022 13:18

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Very good efficient service

Very good efficient service, lovely and helpful staff. Top quality products. Thank You

By from Unknown location on 29.06.2022 16:40

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Always very reasonably priced and…

Always very reasonably priced and always happy with the quick service. If there is any problem (ie Royal Mail not delivering) they are very helpful and understanding.

By from Unknown location on 28.06.2022 16:06

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Brilliant service

The service from this company is excellent and the help from customer service is unequalled. They kindly unravelled the muddle I was in and waited patiently until I was sure it was sorted. My order also arrived with almost unbelievable rapidity. I wouldn’t shop anywhere else.

By from Unknown location on 27.06.2022 16:01

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Extremely satisfied

I've been ordering my contact lenses from contactlenses for a few years now. My orders are always delivered on time, and I am extremely pleased with the quality and price of my lenses.

By from Unknown location on 27.06.2022 15:56

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Highly recommended.

Efficient, fast and extremely good value. Highly recommended.

By from Unknown location on 27.06.2022 12:38

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Excellent service

I have been with this company for over 10 years. Their customer sevice is excellent. Ordering is so easy and delivery is speedy 3/3 days. I would highly recommend.

By from Unknown location on 26.06.2022 19:17

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Excellent Service and Value

Great prices, great lenses and excellent service. They even called me to check that my unusual order (mismatched prescriptions) was correct, before shipping.

By from Unknown location on 26.06.2022 18:30

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Fast despatch and good alternatives…

Fast despatch and good alternatives when my regular lenses went up by 50%.Good service.

By from Unknown location on 26.06.2022 16:57

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Excellent service

Excellent service. Delivery was great and product is good quality.

By from Unknown location on 26.06.2022 16:25

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Excellent service

Fast, efficient service and competitive price

By from Unknown location on 26.06.2022 15:58

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Quick delivery, great price

Quick delivery, great price and, unlike Specsavers who don't tell you upfront, the exact brand I wanted, not a generic!

By from Unknown location on 25.06.2022 18:46

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Very quick and efficient service

Very quick and efficient service, had a small problem regarding me inputting my address wrong was quickly corrected via the online app

By from Unknown location on 25.06.2022 18:15

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Contact lens travel boxes

The contact lens travel boxes came on time and were as described. The only downside was there were no pictures of the inside and so I had to guess that they would be suitable. Fortunately they were. However the promised replacement inner cases were not shown on the website and through live chat did not appear to be available sadly. My usual lens cases are slightly too large for the boxes.

By from Unknown location on 25.06.2022 17:54

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Excellent Customer Service

I have been ordering contact lenses from here longer than I can remember, they are a good price and reliable. However, what I love is whenever there is an issue, say contact lenses got lost in post, they always go above and beyond to rectify the situation. I have both called them and used the chat option and they are always super friendly as well as quick to pick up. Can't recommend them enough.

By from Unknown location on 25.06.2022 15:59

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fast efficient service,and good…

fast efficient service,and good prices,would recommend to anyone,welldone.

By from Unknown location on 25.06.2022 10:25

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Reliable service as always

Reliable service as always. Speedy ordering and delivery. Excellent service and can always rely on them to do the job properly.

By from Unknown location on 24.06.2022 22:28

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Excellent service

Excellent service

By from Unknown location on 24.06.2022 18:47

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I ordered the wrong lenses

I ordered the wrong lenses. The process to reorder and send back was very simple and quick. However, the wrong replacement lenses were sent to me, but this was quickly resolved and my correct lenses were with me before I’d posted the other two boxes back. This was marvellous.

By from Unknown location on 24.06.2022 18:16

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Really efficient and helpful staff!!

Really efficient and helpful staff!!

By from Unknown location on 24.06.2022 16:06

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Excellent value for money

Excellent value for money

By from Unknown location on 24.06.2022 15:53

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Great easy to navigate site

Great easy to navigate site. Very prompt delivery. Well packaged with no excess packaging.

By from Unknown location on 23.06.2022 21:48

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Great lenses

Great lenses, definitely good value will be buying again

By from Unknown location on 23.06.2022 15:56

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Easy to navigate website.

From the ease of navigating the website to place the original order to the very prompt delivery of the lenses and now receiving regular reminders to reorder........this has been a straightforward experience, even for a technophobe like me.

By from Unknown location on 23.06.2022 10:24

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Fast delivery

Fast delivery, great items at a great price will be ordering again.

By from Unknown location on 22.06.2022 23:53

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Perfect service every time .

I have used this company for many years now , and to this day have never let me down , they're on time , every time with there deliveries, help and advise . Many thanks contactlenses.co.uk team

By from Unknown location on 22.06.2022 16:16

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As much as I like these contact lenses…

As much as I like these contact lenses the individual packets need some work. When I separate them I often end up ripping the attached one and thus the contact dries up. This costs me money and is very frustrating

By from Unknown location on 22.06.2022 16:05

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Excellent service as always

Excellent service as always, fast and efficient. Highly recommend. Many Thanks.

By from Unknown location on 22.06.2022 15:48

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Even though my contract lenses I…

Even though my contract lenses I ordered were not in stock I didn't wait too long. They arrived on the date I was emailed. For some reason the packaging has changed again and the box does not fit through the letter box. It was left in the porch on this occasion. Needs to be packed in a smaller slim line box that can fit through the letter box

By from Unknown location on 21.06.2022 17:14

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Very pleased 😀 excellent service and…

Very pleased 😀 excellent service and quick ✌🏻👍🏻✌🏻

By from Unknown location on 21.06.2022 16:31

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Great lenses and really fast service

Great lenses and really fast service. Would not hesitate to recommend.

By from Unknown location on 21.06.2022 16:14

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World class service at its finest!

World class service at its finest! Amazing customer support, amazing prices, next day delivery without miss, contactlenses.co.uk is a prime example of how a company should be operating. Thank you so much, wising your company all the success.

By from Unknown location on 21.06.2022 14:17

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Very good recommend

Very good recommend

By from Unknown location on 21.06.2022 12:01

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Very efficient and of good quality

Very efficient and of good quality

By from Unknown location on 20.06.2022 15:58

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Professional and reliable service

Professional and reliable service

By from Unknown location on 20.06.2022 14:17

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Can’t fault them

Was on holiday in Italy for 2 months and couldn’t get on with some replacement lenses. They sent out my original choice of lenses to Italy and they arrived in 5 days. Can’t fault their customer service in particular Danielle who went the extra mile.

By from Unknown location on 20.06.2022 08:26

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Excellent service

Excellent service

By from Unknown location on 19.06.2022 22:54

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Fantastic ordering as usual

Fantastic ordering as usual. Great stocks, delivered on time. minimal fuss, and so easy… the only site I’ll use for contact lenses.

By from Unknown location on 19.06.2022 15:50

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Excellent service super quick delivery…

Excellent service super quick delivery cannot fault them thank you!!!

By from Unknown location on 18.06.2022 21:09

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Not happy with my last order

Not happy with my last order. Paid for next day delivery as I had ran out and cant drive wirhout but didnt arrive till late the second day

By from Unknown location on 18.06.2022 16:43

Company replied:

Hello Olivia, Thank you for your review and raising the delayed next day delivery with us. I can see on the tracking info that it was delivered 1 day late and I am very sorry for this. One of our team will be in touch directly to resolve this for you. Apologies again, Kind regards Hayley

Hayley Brown, 22.06.2022 19:43

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So helpful...

Received my first order very quickly but the lenses I was sent irritated my eyes. I contacted the company and received a quick reply from Sophie who after learning I was going on holiday that week went above and beyond to ensure I had some lenses more suitable for my eyes in time. These lenses are so comfortable even after all day in the sun and swimming. Will definitely be ordering again, thank you.

By from Unknown location on 18.06.2022 16:22

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I’m very impressed with the service

I’m very impressed with the service! Very quick delivery time and the lenses I got are more comfortable than from Vision Express (plus, MILES cheaper!) Will definitely order again.

By from Unknown location on 18.06.2022 16:11

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I always order with…

I always order with contactlenses.co.uk. They are so fast at delivering and have loads of options and are very affordable. Brilliant service as always!

By from Unknown location on 17.06.2022 17:17

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Fantastic prices

Fantastic prices, great quality lenses, quick delivery all great 👍

By from Unknown location on 17.06.2022 16:44

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Great lenses

Great lenses, great price and fast delivery.

By from Unknown location on 17.06.2022 16:00

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Great Company!

Immediately my contact lenses were ordered, I was kept informed throughout, from when the order was received, packed and dispatched.

By from Unknown location on 17.06.2022 15:55

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Great

Great! Easy and simple ordering process. No hassle, straight to your door. Thanks.

By from Unknown location on 16.06.2022 09:53

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Excellent customer service!

I got sent an alternative brand as the one I usually order was out of stock but unfortunately it did not work for me. I reached out to customer services panicking as I was leaving for holiday in a few days and didn’t have any spare contacts to use. The very kind lady I spoke to sent a new brand to me that same day in the hopes that it would arrive before I leave for holiday. And it did (despite the bank holidays)!! I’m so grateful! Brilliant customer service! 👏🏼

By from Unknown location on 14.06.2022 16:42

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Very fast service

Very fast service, ordered and delivered in 48 hrs. That'll do for me. Comprehensive selection of lenses, my go to site for contact lenses.

By from Unknown location on 14.06.2022 16:30

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I appreciate everything’s going up…

I appreciate everything’s going up but….I felt rather misled. I received a notification when ordering my usual contacts that the price had changed. It was going up from £7.50 to £8, which I didn’t think was too bad. However, when the contacts arrived, instead of having 6 in a packet there was only 3! So, the price per contact has gone from £1.25 to a whopping £2.67 - more than a 100% increase! As I say, I appreciate that cost of living is going up, but that’s ridiculous. Congratulations, you’ve lost yourself a loyal customer.

By from Unknown location on 14.06.2022 15:57

Company replied:

Hello Andrew, Thank you for your review. I am sorry that the price increase has affected you directly. The lenses you ordered on this occasion are different to your previous due to them not being instock. The lenses you ordered are a more premium lens which reflects in the price difference. One of our team will be in touch directly to discuss this further. Apologies again, Kind regards Hayley

Hayley Brown, 16.06.2022 18:11

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.