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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14185
4 stars:
793
3 stars:
272
2 stars:
170
1 stars:
284
based on 15704 customer reviews
4.8

Customer Reviews

Showing 1,351-1,400 of 15,704 items.
Thank you.

Always fast delivery and perfect . Thank you

By from Unknown location on 05.07.2022 21:02

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Excellent price and quick delivery

Excellent price and quick delivery Have just started wearing contact lenses again and found these more comfortable than the trial pairs I got from the optician.

By from Unknown location on 05.07.2022 18:26

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Easy process

Easy process, good pricing, quickly delivered, couldn't be easier

By from Unknown location on 05.07.2022 17:27

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Initial order is as a day late so I was…

Initial order is as a day late so I was sent another order…no questions asked. Then they both arrived at same time. Excellent service. Easy to deal with.

By from Unknown location on 05.07.2022 17:04

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Fantastic choice and service

Wide choice of lenses, great prices and fast delivery

By from Unknown location on 05.07.2022 16:24

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Excellent as always!

Excellent as always! Great product range, the website is easy to use and the speed of delivery is great :-)

By from Unknown location on 05.07.2022 15:59

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Great service

I made contact with Live Chat as the previous lenses that I wanted to reorder were out of stock online. The person on Live Chat was so helpful, provided a suitable alternative, set up the order and all I had to do was click the link and pay. They arrived a few days later through the post. Great service!

By from Unknown location on 05.07.2022 15:51

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Service would be better if the lenses…

Service would be better if the lenses were ready available Peter Willis

By from Unknown location on 05.07.2022 11:07

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Everything was very easy

Everything was very easy. Delivery was pretty quick

By from Unknown location on 04.07.2022 23:21

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Great service, genuine products and brilliant prices…

Have been ordering from Contactlenses.co.uk for 2-3 years now and find their service beyond excellence. The only downside to worry about is being let down by Royal Mail who cannot deliver on time.

By from Unknown location on 04.07.2022 19:40

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Don't know why I am asked to review…

Don't know why I am asked to review after each order.... Because the customer service is impeccable. Have there been issues along the way sure... BUT resolved absolutely painlessly. Quick delivery, excellent pricing, full email trail. Wish all online transactions were like this.

By from Unknown location on 04.07.2022 18:55

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Perfect service.

Fast delivery. Perfect service.

By from Unknown location on 04.07.2022 16:36

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Good service

Good service

By from Unknown location on 04.07.2022 16:03

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Good and fast service 🙂

Good and fast service 🙂

By from Unknown location on 04.07.2022 10:43

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Service is excellent

They solves any issues I have. With a good intention to help.

By from Unknown location on 04.07.2022 10:36

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Very prompt service

Very prompt service. Value for money.

By from Unknown location on 04.07.2022 09:52

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Good website

Good website, efficient service and lense delivery... Thanks

By from Unknown location on 03.07.2022 18:08

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Absolute disaster and poor quality…

Absolute disaster and poor quality lenses. I have been your customer for years and years now and but this times the lenses I received were very very poor quality - doesn’t even feel like soft lenses, led to red eyes, eye infection and I had to leave work mid day and I couldn’t keep my eyes open. I thought it might be just one off but All 6 lenses I received are the same and I had to throw all of them away.. I need a response from you and either a full refund or send me the good quality lenses please.

By from Unknown location on 03.07.2022 13:06

Company replied:

Hello Ravi, Thank you for your feedback and making us aware of your issue. I am very sorry to hear that on this occasion the lenses were not suitable. It does appear you have been wearing these lenses for a while now without complaint but perhaps these were for someone else as they are a different power to previous orders. One of our team will be in touch to discuss this directly with you and resolve this. Apologies again for the discomfort caused. Kind regards Hayley

Hayley Brown, 04.07.2022 13:09

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Excellent

Excellent! Highly recommend

By from Unknown location on 03.07.2022 10:23

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Absolutely brilliant service

Absolutely brilliant service, thanks to Andrew for sorting out my problem

By from Unknown location on 02.07.2022 16:25

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Excellent,reliable and efficient seller…

Excellent,reliable and efficient seller also good value for money.A pleasure to deal with.

By from Unknown location on 02.07.2022 16:20

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Fast and efficient order and delivery

Fast and efficient order and delivery . Good prices.

By from Unknown location on 02.07.2022 15:55

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Nice and easy

Always very easy to order. Quick delivery. My go to site for contact lenses.

By from Unknown location on 02.07.2022 15:47

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Excellent customer service and quality…

Excellent customer service and quality at a reasonable price

By from Unknown location on 01.07.2022 22:54

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Dispatching takes several days

It doesn’t make clear that it takes several days from order to actual dispatch. Time taken for delivery may be outside the companies control but to take several days to dispatch for delivery isn’t. This makes the company less competitive when you factor in the delay

By from Unknown location on 01.07.2022 22:25

Company replied:

Reviewer failed to provide order details in order for contactlenses.co.uk to verifiey the review and look into the issue. Our website advises before payment is made, the date in which the order is due to be sent.

Hayley Brown, 11.07.2022 12:43

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Excellent

Excellent. Easy to use, efficient, reliable. Recommended.

By from Unknown location on 01.07.2022 17:14

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Nothing to complain about

Lenses (Crystal Aqua Daily) arrived quickly, and are as comfortable as my normal lenses. Price was fine. What else can you say?

By from Unknown location on 01.07.2022 16:22

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They shipping is really fast ,always on…

They shipping is really fast ,always on time and best prices.

By from Unknown location on 01.07.2022 16:06

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Contacts are always good

Contacts are always good - and arrive in good time - not always next day as requested but always good quality.

By from Unknown location on 01.07.2022 15:49

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Astronomical price increase

The contact lenses I purchase every six months have become exhorbitantly priced. The increase in price is phenomenal The service is second to none and I can't complain about that at all. £220 for lenses is a gobsmacking increase in price

By from Unknown location on 30.06.2022 23:41

Company replied:

Hello Debra, Thank you for your review and for being a customer for over 10 years! It is regrettable that prices had increased on some of our items and I am sorry you were affected by this. I can see your lenses increased in price back in Dec 2021, however we hadnt changed the price of your lenses since 2018 before then. We really do only increase price when we have no other option, and unfortunately in Dec 2021 we had no option but to pass these increases on to our customers as we could no longer absorb them ourselves. We appreciate your loyalty and custom and for raising this with us. One of our team will be in touch directly to discuss this with you. Apologies again, Kind regards Hayley

Hayley Brown, 04.07.2022 13:18

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Very good efficient service

Very good efficient service, lovely and helpful staff. Top quality products. Thank You

By from Unknown location on 29.06.2022 16:40

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Always very reasonably priced and…

Always very reasonably priced and always happy with the quick service. If there is any problem (ie Royal Mail not delivering) they are very helpful and understanding.

By from Unknown location on 28.06.2022 16:06

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Brilliant service

The service from this company is excellent and the help from customer service is unequalled. They kindly unravelled the muddle I was in and waited patiently until I was sure it was sorted. My order also arrived with almost unbelievable rapidity. I wouldn’t shop anywhere else.

By from Unknown location on 27.06.2022 16:01

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Extremely satisfied

I've been ordering my contact lenses from contactlenses for a few years now. My orders are always delivered on time, and I am extremely pleased with the quality and price of my lenses.

By from Unknown location on 27.06.2022 15:56

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Highly recommended.

Efficient, fast and extremely good value. Highly recommended.

By from Unknown location on 27.06.2022 12:38

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Excellent service

I have been with this company for over 10 years. Their customer sevice is excellent. Ordering is so easy and delivery is speedy 3/3 days. I would highly recommend.

By from Unknown location on 26.06.2022 19:17

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Excellent Service and Value

Great prices, great lenses and excellent service. They even called me to check that my unusual order (mismatched prescriptions) was correct, before shipping.

By from Unknown location on 26.06.2022 18:30

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Fast despatch and good alternatives…

Fast despatch and good alternatives when my regular lenses went up by 50%.Good service.

By from Unknown location on 26.06.2022 16:57

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Excellent service

Excellent service. Delivery was great and product is good quality.

By from Unknown location on 26.06.2022 16:25

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Excellent service

Fast, efficient service and competitive price

By from Unknown location on 26.06.2022 15:58

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Quick delivery, great price

Quick delivery, great price and, unlike Specsavers who don't tell you upfront, the exact brand I wanted, not a generic!

By from Unknown location on 25.06.2022 18:46

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Very quick and efficient service

Very quick and efficient service, had a small problem regarding me inputting my address wrong was quickly corrected via the online app

By from Unknown location on 25.06.2022 18:15

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Contact lens travel boxes

The contact lens travel boxes came on time and were as described. The only downside was there were no pictures of the inside and so I had to guess that they would be suitable. Fortunately they were. However the promised replacement inner cases were not shown on the website and through live chat did not appear to be available sadly. My usual lens cases are slightly too large for the boxes.

By from Unknown location on 25.06.2022 17:54

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Excellent Customer Service

I have been ordering contact lenses from here longer than I can remember, they are a good price and reliable. However, what I love is whenever there is an issue, say contact lenses got lost in post, they always go above and beyond to rectify the situation. I have both called them and used the chat option and they are always super friendly as well as quick to pick up. Can't recommend them enough.

By from Unknown location on 25.06.2022 15:59

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fast efficient service,and good…

fast efficient service,and good prices,would recommend to anyone,welldone.

By from Unknown location on 25.06.2022 10:25

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Reliable service as always

Reliable service as always. Speedy ordering and delivery. Excellent service and can always rely on them to do the job properly.

By from Unknown location on 24.06.2022 22:28

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Excellent service

Excellent service

By from Unknown location on 24.06.2022 18:47

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I ordered the wrong lenses

I ordered the wrong lenses. The process to reorder and send back was very simple and quick. However, the wrong replacement lenses were sent to me, but this was quickly resolved and my correct lenses were with me before I’d posted the other two boxes back. This was marvellous.

By from Unknown location on 24.06.2022 18:16

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Really efficient and helpful staff!!

Really efficient and helpful staff!!

By from Unknown location on 24.06.2022 16:06

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Excellent value for money

Excellent value for money

By from Unknown location on 24.06.2022 15:53

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.