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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14189
4 stars:
793
3 stars:
272
2 stars:
170
1 stars:
285
based on 15709 customer reviews
4.8

Customer Reviews

Showing 14,451-14,500 of 15,709 items.
No hassle service

Easy website, details pre stored, just a couple of clicks and my reorder is done, super fast delivery - completely satisfied

By from Unknown location on 08.09.2014 14:39

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Amazing and trustworthy!

I have been using this website for many years. I have never been let down. The products are great and delivery is super quick. I have recommended people to use this site and would recommend to others.

By from Unknown location on 08.09.2014 14:21

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Poor packaging

I was very disappointed when I received my order of grey FreshLook colourblend contact lenses because the lenses did not come in a FreshLook branded box or packaging. Instead it was simply wrapped up in plain paper. Given the cost of the lenses, I think this is not acceptable.

By from Unknown location on 08.09.2014 14:07

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Pretty Poor

I placed my order about a month a go and I am still waiting for my lenses. Its the first time I have used them so wont be placing a second order.

By from Unknown location on 08.09.2014 08:23

Company replied:

Hello, Thank you for your order and for taking the time to leave a review. Please accept our sincere apologies that we have not met your expectations on this occasion, and for any inconvenience caused to you. Your order was placed on the 20th August, but not despatched until the 28th due to us having to wait for the payment to clear. The order was then returned to us as the address was incomplete. We contacted you to confirm the correct address details and today you provided the correct details and we have re-despatched you order to you. You order will be with you in 1-3 days. I am sorry that you feel our service has been poor. Customer service is very important to us and we value all feedback and use it to improve the service we offer. I hope you receive your order very soon and that you will consider us for future orders. Kind regards, Sophie Contactlenses.co.uk

, 08.09.2014 13:17

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Bloomin' fabulous

I was looking for an alternative lens supplier as my previous one could not get me lenses which I could wear comfortably despite me wearing lenses for 20+ years, they had changed their supplier, so I thought I would give these ago, and although I was wary about how reasonably priced they were, I have been pleasantly surprised. Popped them straight in not had any problems, comfortable from day one. Would definitely recommend.

By from Unknown location on 08.09.2014 07:51

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Quick and reasonably priced

What more could you want?

By from Unknown location on 07.09.2014 20:01

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Fast and simple.

Easy system to use and lenses are delivered very quickly. Ordering took me about 2 mins and lenses arrived in a couple of days

By from Unknown location on 07.09.2014 08:21

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very good products and fast delivery !

very good products and fast delivery !

By from Unknown location on 06.09.2014 20:31

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Efficient, excellent service and great product

I've ordered my lenses from contactlenses.co.uk for ages now and they're really great - no delays, exactly what you order and delivered in days - absolutely recommend them. They let you know when they're despatching, the website is easy to use - try them!

By from Unknown location on 06.09.2014 18:28

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Easy, quick delivery, recommended.

I have ordered from here numerous times and never had a problem. Price is good, delivery is always really fast, wouldn't go elsewhere.

By from Unknown location on 06.09.2014 17:06

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Rapid delivery, will be back again next month a*

Will be back next month to re order with no hassle, quick and easy. Thank you

By from Unknown location on 06.09.2014 14:46

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Always super efficient and reliable.

We regularly buy contact lenses from this site. Their service is superb, prices very competitive and our orders always arrive on time. Excellent - would highly recommend.

By from Unknown location on 06.09.2014 08:58

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A bit pricey

I like using this company as the site is easy and fast to navigate and order. Delivery was on time. I am prepared to pay a tad more for hassle free service.

By from Unknown location on 06.09.2014 06:43

Company replied:

Hello Graham, Thank you for your order and for taking the time to leave a review. It is great to hear that you are happy with the service we offer and our website. With regards to price we always offer the best price we can and try and be as competitive as possible, whilst still offering free delivery and excellent customer service. However I will pass your comments regarding price onto our buying team. Kind regards Sophie Contactlenses.co.uk

, 08.09.2014 10:20

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Incredible

I ordered my lenses Thursday evening last week, stressing a little as I had one day left on my monthly lenses and knowing how the post normally is, I thought I was going to have to struggle with my glasses until the lenses arrived the following week (we don't have weekend mail service here in Channel Islands). Incredibly, the lenses arrived Friday at 1pm........!!!!!! How do they do that? Regardless, brilliant service, reliable quality and help at hand if you need it! RL Guernsey

By from Unknown location on 05.09.2014 18:10

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Almost brilliant

Generally these guys are excellent, but I did run in to a frustrating problem if you want to re-order more than one previous order. Each time you select an old order to re-order, it deletes any previous selection products you have in your basket. In the end I just ordered each set of lenses, one at a time. Funnily enough it then warned me that I had only just ordered something and was I absolutely sure I wasn't re-ordering by mistake. One final small gripe is that when I was returned to their site following payment with Paypal, it informed me that the payment had not been successful. Fortunately I suspected it was fine and sure enough, as usual, the lenses (both orders) arrived the next day in double quick time. Generally great products as great prices and superfast. They just need to iron out some funnies on their website.

By from Unknown location on 05.09.2014 15:37

Company replied:

Hello Jon, Thank you for your orders and for taking the time to leave a review. I am glad you are happy with the products we offer and the delivery times. However I am sorry that you had some niggles with the website. We want customers to be able to order and use our website with ease and your feedback is very valuable to us. The PayPal error has now been fixed. With regards to the re-ordering problem I will pass this onto our developers for them to have a look at. I hope these issues did not cause you too much inconvenience and thanks again for your comments which will help us to improve our website. Kind regards, Sophie Contactlenses.co.uk

, 05.09.2014 16:02

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Fantastic

I ordered these just to give them a try and I can't believe how comfy they are. I had them in for 15 hours the other day and they never even slightly dryed out, would highly recommend them

By from Unknown location on 05.09.2014 14:32

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Excellent service since years

Since five years I am using only this site to buy contact lens, I have never had a problem with delivery or products.

By from Unknown location on 05.09.2014 14:20

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Speedy Delivery!!

ordered my contact lenses on Friday afternoon and received them on Saturday morning. Well pleased.

By from Unknown location on 05.09.2014 14:03

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Very quick delivery!

Great website, good prices, been using them for years, product always in stock and delivery is very quick indeed. Would highly recommend.

By from Unknown location on 05.09.2014 13:58

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Fantastic!

Never had any problem, always very quick delivery and excellent prices!

By from Unknown location on 05.09.2014 13:57

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Superb service

Great products and great service. Most efficient and friendly company. Cannot recommend enough.

By from Unknown location on 05.09.2014 07:46

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Superb service as always!

I have ordered my lenses from Contactlenses.co.uk for a few years now and I have never had any reason for complaint. Their prices are the cheapest around, but this doesn't compromise the service or the goods. I highly recommend them.

By from Unknown location on 04.09.2014 21:55

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fantastic

Very good quality contact lenses and fast delivery service.

By from Unknown location on 04.09.2014 21:22

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Excellent service

I've used Contactlenses.co.uk for a few years and I've never had any problems. Website easy to use and lots of choice.

By from Unknown location on 04.09.2014 20:24

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1st class as always

1st class website, lenses and delivery

By from Unknown location on 04.09.2014 17:07

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great choice, easy website, quick delivery

The website remembers previous orders so it's really simple to just top up on lenses, a couple of clicks and they are on their way and with u shortly after. Excellent service

By from Unknown location on 04.09.2014 16:05

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Best online service and price by a mile!

No hassle quick despatch and cheapest prices anywhere.

By from Unknown location on 04.09.2014 15:23

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Great service

I've tried a few contact lens brands and outlets, with varying levels of satisfaction, but contactlenses.co.uk stands out as delivering very good value for money, together with a speedy, efficient ordering experience. Very satisfied.

By from Unknown location on 04.09.2014 15:05

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very good, very quick very happy

It was very easy to use site and the lenses arrived the next day, good quality lenses for a very good price and free delivery!

By from Unknown location on 04.09.2014 15:03

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Very quick service, mostly great.

Rapid delivery, easy to order and a good selection of lenses to choose from. Only disappointment was that I also paid for contact lens fluid and the bottle I received was a 'Free Sample - Not for Resale' one, which does make the company seem quite unprofessional.

By from Unknown location on 04.09.2014 14:22

Company replied:

Hello Sonia, Thank you for your order and for taking the time to leave a review. It is great to hear that you are happy with the service we offer. I am sorry that you feel that it is unprofessional to have customers pay for a 'free sample'. However we do state on the product page that the kits themselves are free but that the cost covers postage charges and the associated handling and processing costs. We want to be able to make these kits available to customers as we know customers find the useful but would not be able to provide them for free. I will though pass your comments onto our buying team and see if there are alternatives that we could stock. Thank you again for your comments, we value all customer feedback and will use this to improve the service we offer at Contactlenses.co.uk Kind regards, Sophie Contactlenses.co.uk

, 05.09.2014 09:10

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Very good

Very good, timely delivery.

By from Unknown location on 04.09.2014 14:05

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Fast prompt service

Ordering is straight forward and once you've done one you can do a quick reorder from then on in. Email communication is always good and delivery quick, generally the next day.

By from Unknown location on 04.09.2014 11:19

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Excellent very quick service, very nice staff -great customer service

Would recommend to other people. Friendly staff, calls answered quickly, lenses very quick to arrive and price reasonable, really good service.

By from Unknown location on 03.09.2014 20:24

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Next day quality contact lenses at bargain prices!

I have used this website to order my contact lenses for about 2 years now and I have been so happy with the quality or the product, the customer service - easily swapping delivery address round without affecting quick delivery, and you just can't beat their low prices! Have already recommended 3 friends and family who now use the website too.

By from Unknown location on 03.09.2014 19:15

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believe what you read......

I ordered these as a test. I get regular monthly lenses from a high street optitian and decided to get disposables as I was going to a festival. I read the reviews and was abit hesitant but thought I'd give them a go. They are amazing. I wore them from 10am until bedtime (11pm) and they were great. No eye strain, easy to put in with no tears (quite thick lenses) and no need for comfort drops. I will definitely be reordering!!!!!!

By from Unknown location on 03.09.2014 16:09

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good service

I haven't tried the contacts yet but I was really impressed with the service as they came within a few days. much quicker than I thought.

By from Unknown location on 03.09.2014 15:25

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Fast and easy service good prices

The service is fast and easy to use - good feature like reminding people when to order. The website could be better organised though perhaps a re-vamp is needed?

By from Unknown location on 03.09.2014 13:55

Company replied:

Hello Jessica, Thank you for your order and for taking the time to leave a review. It is really great to hear that you are happy with the service we provide. We have tried to make the website as easy to use as possible but there is always room for improvement. If there was any specific feedback on the site you would like to give, then please email me at sophie@contactlenses.co.uk and I can pass it on to our developers. Kind regards, Sophie Contactlenses.co.uk

, 05.09.2014 08:55

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Over three years of excellent service.

Never been sent the wrong items and always arrive within the delivery time. Recently diagnosed with astigmatism and was delighted to also find they stock these lenses. Would highly recommend them to anyone.

By from Unknown location on 03.09.2014 09:33

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Excellent value for money and very comfortable lenses

Although at the cheaper end of the price range I was pleasantly surprised at how comfortable they are.

By from Unknown location on 03.09.2014 00:51

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Fast...

It's the second years .. Every month I buy my contact lenses on contactlenses.co.uk Really fast and valuable I'm very happy.. They can improve with some voucher or discount .. Can be really appreciate

By from Unknown location on 02.09.2014 21:28

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good quick service and price

good. quick service and price

By from Unknown location on 02.09.2014 20:03

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Great service and value

Hi I was very pleased with the service and value from Contactlenses.co.uk. They arrived very quickly.

By from Unknown location on 02.09.2014 18:29

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Easy!

It was great to be able to reorder at the touch of a button :-) Quick posting, slim package for letter box.

By from Unknown location on 02.09.2014 18:18

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AYE AYE AYE!

QUALITY AND FIRST RATE SERVICE. WHAT MORE CAN YOU ASK FOR?

By from Unknown location on 02.09.2014 17:52

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Excellent fast service!

Always deivers on time with the correct order and no problems.

By from Unknown location on 02.09.2014 17:43

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Briliant website

Very good service. Order received very quickly. I would recommend to anyone.

By from Unknown location on 02.09.2014 17:39

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First Class!

Easy to use website and first class service. Lenses arrived a couple of days after ordering.

By from Unknown location on 02.09.2014 17:30

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Speedy, bargin price lenses... Fab!

Extensive range of contact lenses, postage free and very speedy.

By from Unknown location on 02.09.2014 16:18

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I CAN SEE CLEARLY NOW THE RAIN HAS GONE!!

Up until the last order I have had absolutely no problem and every order has been correct and next day delivery. Of course I became too blasé about this and when I ordered in August, being on my last pair, I was told the delivery would be a fortnight as the factory was closed for holidays. However that was just a blip and I have been entirely satisfied with the Company and would recommend them to anyone.

By from Unknown location on 02.09.2014 16:14

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peerless reliability and efficiency

I've been ordering my contacts online from this site for five years or so. I am the most disorganised customer; forgetting to reorder until I've got one contact lens left in the box....the service is easy to use and these guys have delivered within days without fail wherever I have been, wherever I have ordered from. I love them.

By from Unknown location on 02.09.2014 15:37

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.