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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14185
4 stars:
793
3 stars:
272
2 stars:
170
1 stars:
284
based on 15704 customer reviews
4.8

Customer Reviews

Showing 1,501-1,550 of 15,704 items.
Very good service all round.Had one…

Very good service all round.Had one instance where the wrong brand was sent out.Problem solved fast and was sent correct lenses quick.Keep up the good work.

By from Unknown location on 21.05.2022 15:50

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Really good service

Really good service, easy to use website, good quality products, and prompt customer service if I ever have an issue. Would definitely recommend.

By from Unknown location on 20.05.2022 19:42

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Reliable but now often takes 3 days…

Reliable but now often takes 3 days instead of previous one. Considering prices have risen 25percent over the last few months this smells of profiteering?

By from Unknown location on 20.05.2022 19:10

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Been using the service for over a…

Been using the service for over a decade. Flawless.

By from Unknown location on 20.05.2022 15:51

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Rubbish

Rubbish. You delivered to my old address despite the fact I have updated my new details.

By from Unknown location on 20.05.2022 15:49

Company replied:

Hello, Thank you for your review. I am sorry your delivery was sent to an old address. I have checked and we have only 1 delivery address registered for you on your account and no amendments have been made on previous orders. Apologies for any inconvenience caused. A member of our team will be in touch to confirm your address for any future orders. Kind regards Hayley

Hayley Brown, 23.05.2022 10:57

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Absolutely disgusting customer service

Absolutely disgusting customer service. I put my lenses in from 2 new packs and couldn’t see whatsoever. After a few days I realised they had sent me the wrong lenses. I was sent +2.50/+3.50 instead of -2.50/-3.50. I rang customer service and the attitude was disgraceful. There was no apology about the fact that I was unable to see for 3 days. I was just told that as a good will gesture they would send replacement lenses out. I explained how totally inconvenient this mistake had been as I had to drive to work, plus try to work with limited vision. I was then told I was being rude! A few months previously, I was waiting for over a week for my lenses, having to wear daily lenses 2 days at a time. I rang and they told me they were out of stock. At no point was I informed of this. My money was taken and after reading my order on email observed that delivery would be in July. I ordered them in March.

By from Unknown location on 18.05.2022 22:23

Company replied:

Hello Sharon, Thank you for your review. I am sorry to hear that your recent experience was not as positive as we would of expected. Looking at your account I can see that the order for + powered lenses was made in error by yourself, however we were more than happy to replace your order FOC with an alternative, more expensive lens we had instock. This replacement order was also sent on a priority delivery to avoid any further delay to you. Due to how inconvenienced you were and unhappy, we also sent a discount voucher for any future order made with us. Apologies again for the inconvenience that you experienced. A member of our team will be in touch to discuss this further with you. Kind regards Hayley

Hayley Brown, 23.05.2022 11:05

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Great service

Great service. Quick delivery

By from Unknown location on 18.05.2022 21:49

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One of the best customer services I've…

One of the best customer services I've come across.

By from Unknown location on 17.05.2022 23:14

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Great service and prices

Great service and prices. Always kept well informed as to the status of your order.

By from Unknown location on 17.05.2022 22:41

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I have been ordering contact lenses…

I have been ordering contact lenses from you, for a while now. I have to say that I find the lenses very good and the service is first class.

By from Unknown location on 16.05.2022 15:49

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quick, easy and value for money

Quick and easy order process, good range of lenses. Order was quickly despatched and received and good value for money. Would definitely use again

By from Unknown location on 15.05.2022 23:14

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Always great

Always great. Thank you

By from Unknown location on 15.05.2022 21:07

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good service

good service - they provided what I paid for in fair time

By from Unknown location on 15.05.2022 20:19

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Happy with the service

Happy with the service, price, quality etc. However would like to to see if more letter box friendly transit packaging could be used.

By from Unknown location on 15.05.2022 15:51

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Have been using contactlenses.co.uk for…

Have been using contactlenses.co.uk for years with no problems. Recently had an order that Royal Mail damaged, with lenses all missing! contactlenses .co.uk replaced immediately using DPD on next day delivery. Great customer service and great value lenses.

By from Unknown location on 14.05.2022 23:14

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Always excellent service

Always excellent service, more reliable than opticians at the moment. I highly recommend contactlenses.co.uk.

By from Unknown location on 14.05.2022 18:16

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Arrived within a few days and very…

Arrived within a few days and very pleased the packaging has been changed so it fits through the letter box

By from Unknown location on 14.05.2022 16:16

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Great price and very comfortable

Great price and very comfortable, my new monthly contact lens choice.

By from Unknown location on 14.05.2022 16:10

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I have been purchasing my contacts from…

I have been purchasing my contacts from here for a few years now. Never had any problems. This month I placed my order then later in the morning I realised I had ordered the incorrect prescription, I contacted the chat just to see if I could send them back when they arrived and have the correct prescription sent out. The advisor checked and the order had just went into production, she managed to cancel this and order the correct prescription. She then came back and advised the prescription I needed was out of stock however they would send out a different kind in the correct prescription. Nearly double the price however there would be no increase to myself. The service was fantastic and I will continue to buy from here. Delivery is always quick and you receive emails every stage of the process.

By from Unknown location on 14.05.2022 15:51

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Excellent service

Excellent service, great quality. Will continue to use long term

By from Unknown location on 13.05.2022 17:04

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Always good service & reasonalbly priced

Always good service & reasonalbly priced

By from Unknown location on 13.05.2022 12:08

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First class service

First class service. Incredibly speedy delivery. Highly recommend.

By from Unknown location on 12.05.2022 11:26

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I have been using this company for many…

I have been using this company for many years without any problems with the ease of ordering, speed of delivery or with the lenses supplied. I highly recommend others to try for themselves to see how good they are. Many thanks to the team at Contactlenses.co.uk

By from Unknown location on 11.05.2022 16:49

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purchase of contact lenses

have used this company for many years, never had any problems/issues - would highly recommend

By from Unknown location on 11.05.2022 14:25

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I ordered the wrong contact lenses so i…

I ordered the wrong contact lenses so i emailed them and the response was very fast they sent me my contacts out straight away as i was going on holiday and only had a few days left the service was Excellent.

By from Unknown location on 11.05.2022 09:28

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Rapid delivery

Rapid delivery, straightforward site to use. I love you.

By from Unknown location on 10.05.2022 17:10

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Really efficient and the prices are great!

Really efficient and the prices are reasonable. I have been using this company again and again and will continue to!

By from Unknown location on 10.05.2022 15:54

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Great service good price !

Great service good price !

By from Unknown location on 09.05.2022 20:34

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Value for money

Cannot fault them. Fast delivery. Tracking information.

By from Unknown location on 09.05.2022 20:01

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Really great contact lenses very comfy…

Really great contact lenses very comfy and lasts longer than i was expecting, will definitely order again, delivery was very quick and I was kept informed of every stage of packing and shipping, can't fault them 😀

By from Unknown location on 09.05.2022 17:00

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Great service

Great service, came next day less than 24hrs after ordering. Only reason for 4 stars is I would have liked reduced postage fee as I am a previous customer.

By from Unknown location on 09.05.2022 11:15

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Good quality products

Excellent first class service

By from Unknown location on 09.05.2022 10:41

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always great prices and delivered fast…

always great prices and delivered fast too! keep up the good work team

By from Unknown location on 09.05.2022 09:00

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Great

Great well done

By from Unknown location on 09.05.2022 08:13

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Great lenses and great service.

Great lenses and great service.

By from Unknown location on 08.05.2022 22:48

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Very good service with prompt delivery…

Very good service with prompt delivery . Could not fault it as usual.

By from Unknown location on 08.05.2022 09:40

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These lenses are crap

These lenses are crap. They slip all the time. Not as good as the cheaper ones

By from Unknown location on 07.05.2022 20:19

Company replied:

Hello Judith, Thank you for your review of a product you have purchased from us. Im sorry that these are not suitable and appear to not fit as well as your previous lenses. One of our team will be in touch to resolve this for you. Kind regards Hayley

Hayley Brown, 09.05.2022 10:51

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Always reliable

I have ordered from here for months now and the delivery has always been incredibly fast! The contactlenses are good quality and great value.

By from Unknown location on 07.05.2022 15:58

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Very happy with contact lenses

I’ve bought my contact lenses on this site for over 1 year now, I’m very pleased with quality, it’s so easy to order and delivery is super fast. Best of all the price is fantastic I’m saving so much compared to buying from the Optitians and not skimping on quality it’s a no brainier for me

By from Unknown location on 06.05.2022 23:46

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Been using this company for many years…

Been using this company for many years and always had first class service the contacts are always hear within a few days,and always kept up to date on any new products and any changes would recomend Contactlenses.co.uk

By from Unknown location on 06.05.2022 18:03

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Fabulous

Ordered one day and arrived the next. Good proceed product. Happy customer

By from Unknown location on 06.05.2022 16:55

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Great price, best value

Great price, really good value so can't fault that, would be 5 starts except the packaging isn't letterbox friendly like so many other companies are.

By from Unknown location on 06.05.2022 16:07

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I’ve been using contactlenses.co.uk for…

I’ve been using contactlenses.co.uk for quite a few years now, I’ve never had a problem with their products or delivery service. The price is brilliant and the contact lenses and solutions are 10/10. I recently ordered the wrong lens strength and contacted customer service, the lady who dealt with my problem was an absolute angel, wonderful customer service! Thank you Sophie for everything you done… your an asset to your company 😁

By from Unknown location on 06.05.2022 11:10

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I have been paying what I consider too much up to now

I have been paying what I consider quite a lot per month for my contact lenses so, I decided to look around for other lenses that were of the same quality for less money. I have had samples from three different companies and found them on par with what I have used and at a lower cost per month. Contactless.co.uk are my forth site to try. They have a good range of lenses. They have my current lenses at a much cheaper price. I have ordered the cheapest daily lenses and I am currently trying them. So far, there is no difference from these to my current lenses for vision, comfort and how long they can be worn. Very happy so far.

By from Unknown location on 06.05.2022 00:17

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Thank you very much

Thank you very much, nice little contact lens case, and the lens catcher mat is very handy!

By from Unknown location on 05.05.2022 19:50

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Great lenses … the only down side was…

Great lenses … the only down side was they took quite a few days to turn up..compared to other companies who send within a day or so of ordering. Next time I’ll order a good week before I need them.

By from Unknown location on 05.05.2022 17:28

Company replied:

Hello Matthew, Thank you for your review of our services. I am sorry your order did not arrive as quickly as expected. I can confirm your order left us on time so can only assume there was a slight delay with it reaching you within the postal services this time. Apologies if this caused any inconvenience. One of our team will be in touch shortly. Kind regards Hayley

Hayley Brown, 09.05.2022 10:57

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very satisfied

user friendly website, hassle free ordering, quick delivery, lenses comfortable to wear

By from Unknown location on 04.05.2022 16:11

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Reliable service

Reliable service, very good and prompt delivery. My go to place for my lenses.

By from Unknown location on 03.05.2022 19:57

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1st class service as always

I have used contact lenses.co.uk for a number of years always a first class service , lenses delivered within scheduled dates . Lenses are well packaged and arrive intact . If there is a glitch of any kind it resolved quickly and positively . I’ve never felt the need to use another supplier . I would recommend them to other contact lens user AK

By from Unknown location on 03.05.2022 17:06

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Fast and good value

Super speedy service (lenses arrived in 24 hours). Also excellent value - far better than anything I could get on the high street.

By from Unknown location on 03.05.2022 16:13

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.