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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14185
4 stars:
793
3 stars:
272
2 stars:
170
1 stars:
284
based on 15704 customer reviews
4.8

Customer Reviews

Showing 1,701-1,750 of 15,704 items.
Excellent selection & Good Value IMO

Excellent selection, site is very easy to use. Dispatch is very prompt and well packaged - I've been a repeat customer after changing from my previous supplier and will continue to use for the forseeable future. Costs are appealing in accordance with quality of the product. Haven't experienced any problems so far - Thumbs Up

By from Unknown location on 17.03.2022 11:33

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Excellent service and delivery

Excellent service and delivery. What more can I say? Been using it for years and always deliver

By from Unknown location on 16.03.2022 21:04

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Great prices and quick delivery.

Great prices and quick delivery.

By from Unknown location on 16.03.2022 16:42

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Used for the past few years..

Used for the past few years... Excellent company with excellent customer service.

By from Unknown location on 16.03.2022 15:06

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very helpful with good prices

I needed to reorder but my lenses have been discontinued .I rang the company and they were very helpful and recommended an alternative, more expensive lens They sold them to me at the price of the discontinued lenses . Top company, I'll always buy from them.

By from Unknown location on 16.03.2022 14:39

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Order every month

I order every month for my contact lenses and have to say usually have absolutely no problems and find the website great. This time my contact lenses weren’t in stock but they have been replaced with another kind at the price I usually pay which is kind of them to do. The contact lenses I have been given are okay, not as good as my usual ones but they will do the job and I didn’t pay full price for them!

By from Unknown location on 16.03.2022 09:13

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Great service

Great service, fast delivery

By from Unknown location on 16.03.2022 07:42

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Read the small print in regards to next day delivery

Let's you have the option of next day delivery and let's you pay for NDD but if its a Saturday delivery the product will not arrive until Monday. Spoke to Cs and told me to refuse the delivery and then wait for a refund.... purchased on a Thursday....should arrive Monday.... maybe ??? But paid NDD?? Bought contacts from here for years and was basically told to go away and read the small print ....cheers 🤬

By from Unknown location on 15.03.2022 23:22

Company replied:

Hi Hannah, Thank you for taking the time to review our services. I am sorry to see that on this occasion it was not a positive experience. Due to the time the order was made online, it was past the cut off for same day despatch. Therefore the order would not be sent until the Friday and Royal Mail do not guarantee standard Next Day delivery on a Saturday, which is why we then quoted you the Monday for delivery. Our support did follow this up and we can see it did arrive on the Saturday in the end, so good news! I am sorry that you feel your query was dealt with the best. One of our support will be in touch shortly. Apologies again, Kind regards Hayley

Hayley Brown, 16.03.2022 19:57

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Have been using contact lenses.co.uk…excellent service

Have been using contact lenses.co.uk since lock down, always pleased with the service, easy to order and very quick delivery, enjoy the discount offers too although lenses are reasonably priced. Keep up the good work 👏👏

By from Unknown location on 15.03.2022 20:44

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Excellent value for money

Excellent value for money

By from Unknown location on 15.03.2022 19:29

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Brilliantly simple and easy !

Brilliantly simple and easy !

By from Unknown location on 15.03.2022 15:56

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Great customer service.

As always great customer service and fast delivery. Communications very good also, so you are kept aware of status of your order. Would highly recommend.

By from Unknown location on 15.03.2022 15:47

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Excellent service

Excellent service, easy to use site fast and efficient very reasonable prices . Delivery was prompt and I was kept updated with order status . Lenses great quality .

By from Unknown location on 15.03.2022 15:09

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Speedy despatch but price rises getting…

Speedy despatch but price rises getting a bot heavy..will need to look around .Shame as have been using this service for years.

By from Unknown location on 15.03.2022 10:40

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1st class service from order to…

1st class service from order to delivery cannot fault

By from Unknown location on 14.03.2022 17:10

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5 star service always

5 star service always

By from Unknown location on 14.03.2022 16:08

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Big savings

1/3 of the price than through my optician. Even taking into account paying for tests etc I'm saving £££s!

By from Unknown location on 14.03.2022 16:05

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I brought lenses that were recommended…

I brought lenses that were recommended on the site as replacements for my regular lenses, the worst lenses I have ever worn! Itchy and dry feeling, never again!

By from Unknown location on 14.03.2022 15:59

Company replied:

Hello ESlack, Thank you for reviewing our product. I am sorry that the alternative lens you ordered was not suitable for you. One of our support team will be in touch to resolve this for you. Kind regards Hayley

Hayley Brown, 21.03.2022 18:10

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ARRIVE VEY QUICKLY.

ARRIVE VEY QUICKLY.

By from Unknown location on 14.03.2022 11:48

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Brilliant Service

Brilliant Service

By from Unknown location on 14.03.2022 10:13

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Satisfied customer

Very good service delevery was within 48 hours. No hesitation in recomending this service

By from Unknown location on 14.03.2022 08:22

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Love this shop

Always quick delivery, always plenty choice in stock! Always use here !

By from Unknown location on 14.03.2022 06:43

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Reliable and quick to deliver

Reliable and quick to deliver - hav ebeen a customer for a long time and have always been hapy.

By from Unknown location on 13.03.2022 21:35

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Fast and easy contact lens ordering

Fast and easy contact lens ordering.

By from Unknown location on 13.03.2022 18:39

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Web site easy to navigate

Web site easy to navigate Product ordered received within few days Lenses received excellent (as usual)

By from Unknown location on 13.03.2022 17:20

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Great stock of contact lenses

Great stock of contact lenses, excellent service and delivery as always!

By from Unknown location on 13.03.2022 16:31

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Always fast accurate and trustworthy

Always fast accurate and trustworthy. I’ve been using this service for 20 years. They’ve never let me down.

By from Unknown location on 13.03.2022 16:21

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Delivery time is getting worse

Delivery time is getting worse ! Used to be next day now its 7 days after you order ! Im looking for another supplier !

By from Unknown location on 13.03.2022 14:49

Company replied:

Hello Bruce, Thank you for reviewing our services. I am very sorry to hear that your order has taken longer than usual to arrive, and that you are considering ordering elsewhere. It was unfortunate that on this occasion your lenses were not instock for immediate despatch. One of our team will be in touch to discuss this further. Apologies again, Kind regards Hayley

Hayley Brown, 14.03.2022 09:58

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Very fast excellent service

Very fast excellent service. Very happy.

By from Unknown location on 13.03.2022 14:48

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This is fantastic value and fast…

This is fantastic value and fast delivery, what more could you want?

By from Unknown location on 13.03.2022 09:11

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Contact lenses online

Easy ordering plus quick delivery and competitive prices, what more can you ask, ok as far as I’m concerned.

By from Unknown location on 12.03.2022 21:39

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Excellent service

Excellent service, I have use this company for almost 3 years. Definitely highly recommended.

By from Unknown location on 12.03.2022 17:49

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Fabulous company

Always super quick delivery. Never any issues. Really simple and easy to use.

By from Unknown location on 12.03.2022 15:12

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Fantastic choice

Fantastic choice, quick and easy to navigate website. Fast delivery.

By from Unknown location on 12.03.2022 14:55

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Fantastic service

Fantastic service. Always quick delivery. Best contact lens company on the internet.

By from Unknown location on 11.03.2022 19:57

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Cheap and do a good job.

Cheap and do a good job.

By from Unknown location on 11.03.2022 16:39

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Always fast and efficient service

Always fast and efficient service

By from Unknown location on 11.03.2022 15:02

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I logged in easily even though my…

I logged in easily even though my previous order was quite a while ago. All order information was there and all I needed to do was just re-order. Delivery took 2 or 3 days. Excellent service

By from Unknown location on 11.03.2022 14:59

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Thank you for your great service!!!

Thank you for your great service!!!

By from Unknown location on 11.03.2022 14:52

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Excellent customer service and speedy…

Excellent customer service and speedy delivery.

By from Unknown location on 11.03.2022 12:14

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Highly recommended

"Used these guys for years, great price, speedy, would highly recommend, great product range, and found that one of the daily ""budget lenses"" was a perfect choice"

By from Unknown location on 10.03.2022 15:04

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This is the first time I have worn then…

This is the first time I have worn then and they are amazing. Feels good once iv put them on.

By from Unknown location on 10.03.2022 15:02

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Do not recommend

Always used to be good years ago. I ordered from them about three weeks ago. I've been given a fake tracking number for the Royal Mail and obviously no contact lenses. Avoid!!

By from Unknown location on 09.03.2022 23:06

Company replied:

Hello Zara, Thank you for your review. I am sorry that on this occasion, you have been inconvenienced by a delayed / lost delivery. I can see we re-sent your parcel and it was attempted to be delivered on the 11th March. One of our support team will be in touch to advise you further. Apologies again, Kind regards Hayley

Hayley Brown, 14.03.2022 09:54

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Amazingly quick service and great…

Amazingly quick service and great customer contact

By from Unknown location on 09.03.2022 09:23

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No email response

Quick delivery, good product. Unfortunately, when I emailed with a query, I was completely ignored, therefore I can’t give more then 3 stars… make that 2 as it was an important query and I’m still mad about it.

By from Unknown location on 09.03.2022 08:08

Company replied:

Hello Ida, Thank you for your review. I am pleased your delivery arrived quickly and you're happy with the product. Apologies that you did not receive a reply to your email query. I have checked your account and cannot see any email linked. One of our support team will email you to discuss this issue. Apologies again, Kind regards Hayley

Hayley Brown, 09.03.2022 12:44

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so easy to use and always delivered in…

so easy to use and always delivered in very good time, even lets you know a different product if your normal lenses are delayed or out of stock!

By from Unknown location on 08.03.2022 22:07

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There are really reasonable price to…

There are really reasonable price to the opticians

By from Unknown location on 08.03.2022 20:50

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one of the best sites for service

one of the best sites for choice, service, value and speed of delivery - thoroughly recommend!

By from Unknown location on 08.03.2022 18:26

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My go to for contact lenses.

My go to for contact lenses. Always fast shipping, easy to use website. I have no reason to use anyone else. 5 stars

By from Unknown location on 08.03.2022 14:50

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Very good service

Very good service, fast delivery. Happy with my product

By from Unknown location on 08.03.2022 13:13

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.