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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14158
4 stars:
791
3 stars:
272
2 stars:
170
1 stars:
284
based on 15675 customer reviews
4.8

Customer Reviews

Showing 2,251-2,300 of 15,676 items.
Top service and great price for quality…

Top service and great price for quality products

By from Unknown location on 26.09.2021 14:02

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Absolutely fantastic

Absolutely fantastic

By from Unknown location on 26.09.2021 10:28

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I have used Contactlenses.co.uk for…

I have used Contactlenses.co.uk for many years now. They are always super efficient and never fail to deliver.

By from Unknown location on 24.09.2021 19:10

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Very prompt

Very prompt, very efficient

By from Unknown location on 24.09.2021 14:17

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Fast service

Fast service, good goods

By from Unknown location on 24.09.2021 13:53

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Outstanding service & Great lenses.

I was a new customer looking for an online contact lens supplier - Reviews here were good so I thought I would try Contactlenses.co.uk out. Very impressed - The lenses seleted arrived within 24 hours and I was really pleased with them. I will be using them again in the future for sure - Cheers - Great service.

By from Unknown location on 23.09.2021 08:52

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Absolutely amazing

Absolutely amazing, perfect delivery & customer support. Thank you

By from Unknown location on 22.09.2021 17:01

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Good service

I was contacted quickly when one of my items was unavailable and a substitute was quickly sent out, very happy

By from Unknown location on 22.09.2021 14:06

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It'd be zero if that was an option

It'd be zero if that was an option. Absolutely rubbish

By from Unknown location on 21.09.2021 20:45

Company replied:

Hi, I can see you have been in contact with our customer support team. I apologise that on this occasion we did not live up to your expectations.

Hayley Brown, 22.09.2021 17:00

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On my doorstep within 24hrs of…

On my doorstep within 24hrs of ordering, excellent

By from Unknown location on 21.09.2021 14:12

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Contact lenses are good , delivery took ages .

Contact lenses are good ,I am reordering it often . Happy with quality. Delivery took very long time , did let me down .If its not my backup supply I would run out and stay frankly blind .

By from Unknown location on 21.09.2021 14:02

Company replied:

Hi, Thank you for choosing contactlenses.co.uk for your contact lens supply. Your lenses were despatched from our warehouse the day following your order via Royal Mail, and would expect them to arrive within 24-48 hours, unfortunately, it appears this order too longer than expected to arrive. I apologise for the inconvenience this may have caused.

Hayley Brown, 21.09.2021 18:16

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Excellent service and product

Excellent service and product

By from Unknown location on 20.09.2021 18:57

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Excellent service was delighted with…

Excellent service was delighted with your service would not hesitate to order again if I could

By from Unknown location on 20.09.2021 16:56

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Always reliable with prompt delivery

Always reliable with prompt delivery. Thoroughly recommend.

By from Unknown location on 20.09.2021 13:56

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Good product

Good product, but took a lot longer to arrive

By from Unknown location on 20.09.2021 13:49

Company replied:

Hi Robert, thank you for choosing contactlenses.co.uk and Crystal Aqua Daily. I apologise that these lenses took so long to come out to you, we would expect these lenses to be despatched the same or next working day, but unfortunately on this occasion we were out of stock due to unexpected delays with shipping, and despatched them to you as soon as they arrived with us.

Hayley Brown, 20.09.2021 18:29

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Highly recommend.

Couldn't fault it. Rang because son has ran out from his opticians, call handler advised me which was closest match to current brand and sent out reasonably price lenses and they came the next day, brilliant.

By from Unknown location on 20.09.2021 08:20

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Service was excellent as usual

Service was excellent as usual! Delivery on time, online order was easy. Thank you

By from Unknown location on 20.09.2021 04:05

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Lens with no solution

I ordered a daily set of 30 lenses for each eye which come with each lens individually packed. One of these packs has no solution in it at all, meaning that the lens was completely dried up and had to be thrown away.

By from Unknown location on 19.09.2021 20:33

Company replied:

Hi Talia, Thank you for choosing us for your contact lenses supply. I'm sorry to hear about the issue with one of your lenses. This is most unusual. If you could contact our customer support team they will happily offer to refund some cost or replace the damaged lens

Hayley Brown, 19.09.2021 22:39

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Excellent service

Excellent service. Easy payment process and fast delivery. 10/10

By from Unknown location on 19.09.2021 14:35

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This company sent my lenses to my…

This company sent my lenses to my university address from 2005 . There was no way to view this , just login and send as they said they had my details. When I emailed to tell them the mistake they asked to to contact the halls of residence??? I've no idea how a company can hold my address from 2005 ( that was the last time I ordered from them apparently) and not be in breach of Data protection. The order was only £10 !

By from Unknown location on 17.09.2021 16:21

Company replied:

Thank you for choosing to order your lenses from us after so long. I checked our records and your last order with us was in fact 2005! We hold customer details on record to aid reordering and redespatch of orders, to retrieve this information you would need to log in to your account, once logged there is the facility to change the delivery address, card holder address, lenses required etc. Unfortunately on this occasion, as nothing was changed the order was despatched to the address registered. I am happy to arrange to have the order despatched to your card holder address - I hope this helps.

Hayley Brown, 17.09.2021 17:00

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Really quick delivery and as always…

Really quick delivery and as always exactly as ordered Will continue to use

By from Unknown location on 17.09.2021 15:54

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Been buying my lenses here for years

Been buying my lenses here for years. Always fab and the couple of issues I've had were dealt with asap by customer service reps, great service.

By from Unknown location on 17.09.2021 14:55

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Great price, delivery, quality

Great price, super fast delivery, quality too. First time using this brand, very impressed.

By from Unknown location on 15.09.2021 16:17

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Brilliant service

Brilliant service. Fast and efficient delivery, highly recommend.

By from Unknown location on 15.09.2021 04:30

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Superb service as always

Superb service as always

By from Unknown location on 14.09.2021 17:13

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Very good service

Very good service

By from Unknown location on 13.09.2021 17:37

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Great cost and delivery time ..

Great cost and delivery time ... substituted my preferred with a premium as the original was out of stock,,

By from Unknown location on 13.09.2021 16:12

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Customer service is always “top notch.”

Customer service is always “top notch.”

By from Unknown location on 13.09.2021 15:26

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First time used recommended by a friend…

First time used recommended by a friend who has use this service for years, I wasn't disappointed, great service from ordering to arriving, the lenses I used are so comfortable, and the blue tint seems to make your vision much clearer, definitely be ordering again.

By from Unknown location on 13.09.2021 13:59

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good price and always arrive on time

good price and always arrive on time

By from Unknown location on 13.09.2021 13:57

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Excellent

Excellent. Polite, efficient and professional

By from Unknown location on 12.09.2021 19:56

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They didn't have my original contact…

They didn't have my original contact lenses I usually purchase so they swapped them out for slightly dearer lenses at no extra cost. Delivery is usually 2 working days, very fast and customer service is great.

By from Unknown location on 12.09.2021 15:09

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Brilliant

Brilliant! Fast, efficient service.

By from Unknown location on 12.09.2021 14:52

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i have been using this service for…

i have been using this service for years and it is outstanding. on the odd occasion when i have had a problem they have been responsive and very helpful. can’t fault them. my lenses are always with me no later than the day after i have ordered.

By from Unknown location on 11.09.2021 17:16

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Absolutely brilliant.

I have been using this company for years for my daily wear contact lenses, they are faultless, no problems, quality products, huge range of choice to suit all pockets, excellent prices, super easy ordering, super fast delivery, never had a single issue would recommend to anyone I honestly don't know how high street opticians stay in business with service like this because every time I go to an optician I have to wait weeks for the right lenses which they never have in stock, either that or they try to sell me more expensive products. No brainer.

By from Unknown location on 10.09.2021 18:18

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Always a pleasure purchasing from you

Always a pleasure purchasing from you. Quick and easy ordering and fast delivery. Would highly recommend.

By from Unknown location on 10.09.2021 17:12

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Stock issues caused a problem on the website

Usually, my orders are pretty straightforward and simple. On this occasion, though, things didn't go too well. The lenses I wanted were out of stock so the system offered me a different brand/type but for the same price. I accepted that offer and went through with the order. However, when my confirmation of the order came through, it said they would be despatched in December (I ordered them in August!) I had to phone the company, and I was told that the alternative ones I'd been offered were also out of stock. Eventually, they managed to find yet another brand that was available in my prescription, and told me they're having serious stock issues. Whilst I understand that the stock issues might well be outside their control, the automated system should not have offered me a brand/type that wasn't available for another four months!

By from Unknown location on 10.09.2021 16:30

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I ordered the wrong lenses and customer

I ordered the wrong lenses and customer service was excellent in getting me sorted with return labels. Very fast turnaround, received the next day by first class post. cheaper than Costco for the same lenses. Highly recommended

By from Unknown location on 10.09.2021 15:09

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Good service, however…

I have been very happy with the service I have recieved from Contactlenses.co .uk, however the last two orders I have placed have either been delayed or have been slower than usual. At the height of the pandemic, my order would arrive within 2-3 days, my last order was almost 7 days and not always financial possible to pay for next day delivery. It’s frustrating and disappointing as service was fantastic beforehand.

By from Unknown location on 10.09.2021 13:58

Company replied:

Thank you for choosing contactlenses.co.uk as your contact lens supplier, and thank you for taking the time to write a review. I am sorry to hear your lenses are not arriving as fast as the use to, I have checked back through your more recent orders with us and we despatch the lenses either same day or next day, so it would appear the Royal Mail are taking longer to deliver the lenses. Next Day delivery is an option but I appreciate this incurs a cost. We will be happy to send your next order Next Day Delivery, at no extra cost.

Hayley Brown, 11.09.2021 17:30

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Customer of 5 years

Been ordering my lens now, must be a good five yrs. And in that time, I have never had one issue regarding lenses or stock issues. Great value and great customer service 11 out of 10

By from Unknown location on 08.09.2021 14:02

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excellent service as always change of…

excellent service as always change of brand but was informed not used them yet but I'm sure quality be good as ever

By from Unknown location on 06.09.2021 14:58

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Good and Affordable Contact Lenses!

Their contact lenses are good and affordable as always, and it arrived the next day of ordering it. Also, I like the fact that they keep your prescription so it’s easy to buy again the next time. This website is always so reliable. Would definitely buy again in the future.

By from Unknown location on 06.09.2021 13:00

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Great service!

Always a fantastic service from these people; reliable and incredibly speedy. Really appreciate that I found them!

By from Unknown location on 05.09.2021 02:03

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Excellent service amazing price and the…

Excellent service amazing price and the lenses are so comfortable outstanding quality and I have tried a lot

By from Unknown location on 04.09.2021 17:21

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Awesome customer service after my error…

Awesome customer service after my error in my order. Fast resolution and replacement thank you so much for this

By from Unknown location on 04.09.2021 16:51

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Great!

Excellent service! Easy to order and arrive very quickly. Would recommend

By from Unknown location on 04.09.2021 13:59

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Nice easy website to use and you have…

Nice easy website to use and you have the option to just re order which makes things even easier. Quick delivery said 3 days but received my order next day.

By from Unknown location on 04.09.2021 13:53

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Great service

Great service. Quick delivery and very comfortable lenses.

By from Unknown location on 03.09.2021 16:05

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5 stars

Quick service and a great selection to choose from, I’ll definitely be using again.

By from Unknown location on 03.09.2021 15:38

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Lenses turned up two weeks late.

Lenses turned up two weeks late.

By from Unknown location on 03.09.2021 14:30

Company replied:

Hi Gary, thank you for choosing us as your contact lens supplier, I apologise that on this occasion we were unable to live up to our usual standards. We would expect to despatch your lenses on the date provided when you placed the order, but on this occasion I can see due to a stock error your lenses were out of stock, which delayed their despatch. I apolosise for any inconvenience this may have caused.

Hayley Brown, 03.09.2021 17:21

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.