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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14187
4 stars:
793
3 stars:
272
2 stars:
170
1 stars:
284
based on 15706 customer reviews
4.8

Customer Reviews

Showing 2,351-2,400 of 15,706 items.
Wish every online business was this good

Just every time I order from this company you get excellent service as standard.

By from Unknown location on 26.08.2021 21:34

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Great prices

Great prices and if the contacts you want are out of stock or there a problem with your order then it solved super fast and quick post means that you never run out of contact lenses again

By from Unknown location on 26.08.2021 13:50

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First rate

First rate. Highly recommend. The speediest delivery ever.

By from Unknown location on 26.08.2021 08:30

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Excellent service.

Excellent service.

By from Unknown location on 25.08.2021 16:26

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Excellent service as usual

Excellent service as usual. No problem for me to give them 5*.

By from Unknown location on 25.08.2021 16:10

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Excellent product and service

Excellent product and service, delivery on time.

By from Unknown location on 25.08.2021 15:07

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Easy to order and arrived the following…

Easy to order and arrived the following day - excellent!

By from Unknown location on 25.08.2021 13:53

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Good Products & Great Service!

I've been using contactlenses.co.uk for quite a few years now and am very happy with the quality of product and service. Lenses are always dispatched on time and arrive pretty quickly. I'd have no problems recommending them in the future to others.

By from Unknown location on 24.08.2021 12:43

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I am very impressed with ContactLenses’…

I am very impressed with ContactLenses’ excellent service. On two occasions when I have ordered standard lenses, due to lack of stock availability for these, ContactLenses offered to upgrade my order to a premium brand. These orders were fulfilled at no extra cost to me and I am truly grateful of their service.

By from Unknown location on 23.08.2021 18:06

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Very rapid reply and delivery now our…

Very rapid reply and delivery now our place to go to

By from Unknown location on 22.08.2021 18:08

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fast swift delivery

fast swift delivery

By from Unknown location on 22.08.2021 17:08

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Superb service, great prices

I live in France, and even despite Brexit/covid delays/paperwork, the new lenses arrived within a week. During a family stay in the UK, lenses arrived within a couple of days. Excellent, prompt service, great comms, competitive pricing, 10/10, they've got my vote😊👍

By from Unknown location on 22.08.2021 13:47

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Great service

Great service, amazing value, wouldn't go anywhere else

By from Unknown location on 21.08.2021 16:54

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I've used these guys for more than 10…

I've used these guys for more than 10 years. They're fast, reliable and cheap.

By from Unknown location on 21.08.2021 13:56

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Great service, great lenses

I used Contactlenses.co.uk for the first time recently. It was easy to order, was received quickly and most importantly, the lenses are as comfortable as my usual brand. Good value too.

By from Unknown location on 20.08.2021 15:34

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Slight delay in contact lens delivery

These lenses are normally delivered quickly and the order is always accurate. Contactlenses.co.uk clearly informed me on their website that this time my order would take longer due to issues they were having. They kept in contact during this time via email so I knew exactly when the lenses were being delivered and they were earlier than I expected! Cannot fault this company at all and I have used them for years. They've also given support to Guide Dogs!

By from Unknown location on 20.08.2021 15:09

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Item never arrived received refund…

Item never arrived received refund through PayPal. Maybe lost in the post

By from Unknown location on 20.08.2021 14:55

Company replied:

Hello Mark, Thank you for your feedback. I am sorry that your order, posted by us on the 9th August did not reach you. We are aware of some delays within the postal system at the moment but would have anticipated the order would have arrived to you by now. Your refund has been made via PayPal for non-delivery of goods. Apologies for the inconvenience. Kind regards Hayley

Hayley Brown, 23.08.2021 18:08

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Excellent price

Excellent price. Very quick delivery

By from Unknown location on 19.08.2021 06:33

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Super fast delivery

Super fast delivery. Easy web site for ordering Lens very soft and comfortable to wear Easy opening pouches. Will definitely order again.

By from Unknown location on 17.08.2021 18:17

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Second time ordering daily contacts

Second time ordering daily contacts. Fantastic price and extremely fast delivery!

By from Unknown location on 17.08.2021 17:12

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Thank you for supplying contacts or…

Thank you for supplying contacts or offering a good substitute for the same price

By from Unknown location on 17.08.2021 16:37

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Great service!

Great service!

By from Unknown location on 17.08.2021 14:57

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I’ve been using contactlenses.co.uk…

I’ve been using contactlenses.co.uk since 2003 and I’ve never been let down

By from Unknown location on 17.08.2021 14:25

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Fast and efficient service every time

Fast and efficient service every time

By from Unknown location on 17.08.2021 14:14

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Always reliable and dependable

Always reliable and dependable. I've been ordering from Contactlenses.co.uk for years and they are quick and efficient. Thank you

By from Unknown location on 17.08.2021 14:11

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Very Good service and range of contact…

Very Good service and range of contact lenses and but give it few days to arrive.

By from Unknown location on 16.08.2021 18:01

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Would leave zero stars if I could

Would leave zero stars if I could. Haven't used them in five years as they messed up two orders. Once where they sent the wrong lenses and once where the lenses weren't sent at all and I had to chase and chase. Fast forward and I thought I'd try them again. I'd moved house so I updated my address on my account but silly me I also had to update my order as apparently nobody cross checks these things so Lo and behold my order gets sent to my old address 50 miles away. So I ring customer services. I get cut off TWICE then when I finally get through I'm told it's my fault because I placed the order and if the lenses come back I'll get a refund. The patronising borderline cocky tone of the man I spoke to was the final straw. DO NOT USE this incompetent company.

By from Unknown location on 16.08.2021 08:50

Company replied:

Hello Emma, Thank you for your review and feedback. I am very sorry that on this occasion, your experience was not a positive one. I can see that you last ordered in 2013 with an alternative address, and unfortunately this time, the address was only changed on your main account after the order was placed, and therefore would not automatically update a pending order. Due to the high number of orders we receive daily, it is not possible for us to cross reference, confirm and amend delivery details. I apologise again for the inconvenience this will have caused and a refund will be issued once the order is returned. Kind regards Hayley

Hayley Brown, 16.08.2021 18:36

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Would definitely recommend

Would definitely recommend. I always shop with them and I did an order recently and did an order for a friend too. It was 2 different prescriptions and they noticed this and rang me to make sure I didn't make a mistake. Very helpful.

By from Unknown location on 15.08.2021 17:28

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Great lenses

Great lenses, great quality, no dry eyes after wearing them over 12 hours. Arrived quickly in the post. Will definitely be ordering from them again.

By from Unknown location on 15.08.2021 15:43

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Always great service

Always great service. Maybe more info on recycling/biodegradable pods?

By from Unknown location on 15.08.2021 13:56

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1st class service as always

After a minor glitch whereby lenses were delayed owing to supplier issues . I got in touch with customer support Sophie and Danielle who chased my order and rearranged delivery , I’m pleased to say the matter was sorted quickly and positively and I received my order shortly after . Good customer service thank you . I will continue to purchase my lenses from contact lenses as usual

By from Unknown location on 15.08.2021 13:53

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Excellent service great service

Excellent service , they did not have what I requested for quick delivery and suggested another brand which arrived next day Very pleased

By from Unknown location on 14.08.2021 19:15

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E xellent

E xellent quality no specs needed!!

By from Unknown location on 13.08.2021 14:54

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always a great service from this…

always a great service from this company lenses arrive well packaged for a decent price

By from Unknown location on 12.08.2021 15:49

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contact lenses

I ordered contact lenses for a month. Brilliant service, nice and straightforward and fast delivery. Thank you

By from Unknown location on 12.08.2021 15:27

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Excellent service

Excellent service. Highly recommend.

By from Unknown location on 12.08.2021 13:49

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The contact lenses arrived very…

The contact lenses arrived very quickly, feel comfortable, unfortunately I find them slightly thinner than my regular ones,hence they tear easily.

By from Unknown location on 12.08.2021 12:20

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Consistently excellent service & quality lenses

I’ve used Contactlenses.co.uk for several years; with a very long gap during pandemic restrictions, as I didn’t need so many lenses for driving. Checked out other sources for lens ranges & prices before choosing them again as best. Easy to use website, good communication / order tracking, and quick delivery in box that (just) fits standard UK letterbox (90 day supply).

By from Unknown location on 11.08.2021 15:16

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Contact lenses are great comfortable…

Contact lenses are great comfortable and well priced.

By from Unknown location on 10.08.2021 16:44

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Used these for years for contact lenses…

Used these for years for contact lenses without any issue. Very good service.

By from Unknown location on 10.08.2021 07:50

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Faultless!

I always use this website for my contacts. Super efficient and fast service. I can’t recommend enough!

By from Unknown location on 09.08.2021 20:03

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I found the customer service excellent

I found the customer service excellent. A very helpful advisor helped me complete my order . The monthly coloured lenses I ordered are great and good value for money

By from Unknown location on 09.08.2021 18:44

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Order placed then arrived a couple of…

Order placed then arrived a couple of days later Great service Thank you

By from Unknown location on 09.08.2021 13:55

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Good Service

Good price, good service and quick delivery. I’ve used them for a while now with no issues! Will continue to do so.

By from Unknown location on 08.08.2021 17:22

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Not fit for purpose

Ordered a few times from here, so thought I'd try some expensive coloured lenses. At £17.50 they weren't cheap. The lenses were awful, kept moving around in my eye. I was actually more blind than before I put them in! Asked for a refund and was told I could have 10% off my next or order. I will be seeking further advice as they were not fit for purpose. Contacts and customer service were actually insulting. After saying that I hadn't ordered from you, I have sent the order number. Just another shabby excuse. UPDATE. I never told them that it was the colour. I said the contacts kept moving around so the colour was covering my pupil, therefore I couldn't see. I don't have the contacts to send back because the first time I wore them on a night out, the coloured part kept going over my pupil. So I couldn't see. I had to take them out mid way through the night and had no where to store them.

By from Unknown location on 07.08.2021 05:38

Company replied:

We have asked the reviewer for more information regarding the review, as this is not linked to a order number of ours. Thank you for linking the review to a genuine order reference, this helped us look into your feedback and come back with a genuine response. I am sorry that the colour of the lenses were not suitable which is the reason you gave our support team for wanting to make a return. Our policy is we do not offer a return on opened coloured lenses however on this occasion was willing to make an exception, but unfortunatwly as you had no lenses to return to us we were unable to honour this goodwill gesture but offered a 10% code instead, I apologise if this was not satisfactory for you, and for the inconvenience caused. Kind regards Hayley

Hayley Brown, 09.08.2021 12:33

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Excellent speedy service

Excellent speedy service, competitive prices. What's not to like?

By from Unknown location on 06.08.2021 20:07

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First time customer

First time using this supplier, delivery was fast with good communication along the way. Will use them again.

By from Unknown location on 06.08.2021 14:47

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Great service

Great service, easy to order, quick delivery, all at a great price

By from Unknown location on 05.08.2021 14:04

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I found the website and ordering…

I found the website and ordering process really easy. The lenses were delivered very quickly and packaged well. I have tried a few other budget contact lenses in the past from other suppliers but have found that the Crystal Aqua dailies are better quality and extremely comfortable, even after wearing for several hours.

By from Unknown location on 05.08.2021 11:39

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I would normally give a 5 star review…

I would normally give a 5 star review but this time my delivery took over a week after I was told it had been dispatched and the parcel was marked 48 hour delivery. I have an unusual prescription so the delay in getting them in stock was entirely acceptable, but not the time it took to deliver or the fact Royal Mail didn’t recognise the tracking number

By from Unknown location on 04.08.2021 17:38

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.