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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14187
4 stars:
793
3 stars:
272
2 stars:
170
1 stars:
284
based on 15706 customer reviews
4.8

Customer Reviews

Showing 2,851-2,900 of 15,706 items.
They have ZERO benefits for loyal…

"They have ZERO benefits for loyal customers. The prices have more than doubled from what they used to be when I started buying lenses from them and over so many years I have never been offered any loyalty discounts or anything. Really disappointing. Will be taking my business to more affordable places. In response to their response: ""Refer a friend"" isn't a loyalty scheme,since that would rely on my friends having to have bad eyesight,which they do not. Also in 2018 I paid £20 for the same amount of lenses, and now it has increased to £35, which is definitely more than the suggested £1 increase, so please do not try with the false information. I am not ""confused"" as you'd like to claim, since I know what I buy and what I pay."

By from Unknown location on 15.03.2021 14:54

Company replied:

Hello Leia, Thank you for your feedback and I am sorry you feel we offer no benefits to our customers. Over the years we have sent many discount offers and we also offer a 'refer a friend' commission based scheme. In regards to our prices, it is inevitable that over time our prices will changes and sometimes this will mean a price increase. However looking at the particular lens you order from us, the price has remained the same for almost the last 3 years and are approximately £1.00 more then 8 yeas ago when you last ordered. We now sell them in sealed boxes of 2 which may be why you feel they are more expensive then before. I hope this has cleared up our pricing and please look out for our fab discount offers. Kind regards Hayley

, 15.03.2021 15:39

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Great service & fast delivery

Great service with very fast turnaround. Have used them for a few years now and never any problems!

By from Unknown location on 15.03.2021 11:46

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I've been using this company once a…

I've been using this company once a month for about 16 years, not once has there ever been an issue. The prices are not as competitive as they once were but you can't fault the service.

By from Unknown location on 15.03.2021 06:49

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Never had poor service in the 7 years…

Never had poor service in the 7 years I've used this company

By from Unknown location on 14.03.2021 18:40

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Recommend

Excellent and speedy service as usual!

By from Unknown location on 14.03.2021 15:44

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Excellent service!

Excellent service!

By from Unknown location on 14.03.2021 15:30

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Always a quick turn around

Always a quick turn around And always address my issues when there is one Happy customer

By from Unknown location on 14.03.2021 15:11

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Superb swift delivery

Superb swift delivery

By from Unknown location on 14.03.2021 15:01

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Delivered on time as said

Delivered on time as said. Love the products too. 👍🏾👍🏾👍🏾

By from Unknown location on 13.03.2021 17:42

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Great service

Such a great service! I have now been using them for about 4 years and I’ve never had any issues. More so, when I have made a mistake in ordering it has been quickly rectified by their brilliant customer service team!

By from Unknown location on 13.03.2021 17:13

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Happy Bunny

Perfect service with a fantastic delivery record, I have been a very happy customer for years, now and will continue as such.

By from Unknown location on 13.03.2021 17:03

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Always been very reliable and helpful…

Always been very reliable and helpful having used for years. This time still not received delivery nearly three weeks on. I suspect this is a Royal Mail issue rather than the company but seriously irritating and inconvenient. Maybe consider alternative carriers?

By from Unknown location on 13.03.2021 14:51

Company replied:

Hello JA, Thank you for your feedback. I am sorry your order did not arrive as quickly as usual. I can confirm your order left us on the day you ordered (2nd March) on first class delivery. During these times on occasions the postal services can take longer than usual. Apologies again. Kind regards Hayley

, 15.03.2021 15:31

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Easy and quick to order with 48 hours…

Easy and quick to order with 48 hours off ordering I had them

By from Unknown location on 13.03.2021 14:48

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Good choice of lenses

Good choice of lenses available. I am a repeat customer, my order experience with this supplier has always been an efficient, reliable service.

By from Unknown location on 13.03.2021 10:02

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Have a great selection of lens

Have a great selection of lens. Always have mine in stock and delivery is fast. Will h continue to use this company as very happy with them.

By from Unknown location on 13.03.2021 09:52

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Quick delivery and hassle free…

Quick delivery and hassle free ordering. Clear and easy website.

By from Unknown location on 12.03.2021 21:41

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contact lenses.co.uk and my preferred…

contact lenses.co.uk and my preferred choice for contact lenses super easy to use whether using the website or ringing up and dispatched really quickly, usually getting them the next day. Absolute lifesaver.

By from Unknown location on 12.03.2021 16:13

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Really fast delivery

Really fast delivery. Lenses are same quality as my expensive disposable lenses from my optician. Just wish I'd ordered these years ago. I could have saved a fortune.

By from Unknown location on 12.03.2021 15:58

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Not happy with my lenses

Not happy with my lenses . I ordered Crystal Air Daily which more expensive and supposedly more comfortable to wear but they are not comfortable at all and I have to change my lenses couple of times a day so I can survive the discomfort and dryness. My eyes get very red and dry even with constant eye drops and I don’t wear them for extremely long hours just normal 9 to 5 job.

By from Unknown location on 11.03.2021 11:34

Company replied:

Hello Zienab, Thank you for your feedback and I am sorry that the alternative lens is not suitable for you. One of our support team will be in touch with you directly to resolve this for you. Kind regards Hayley

, 12.03.2021 11:11

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Excellent service

Excellent service

By from Unknown location on 09.03.2021 15:25

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Used this website for several years now…happy customer

Used this website for several years now and always happy with speedy delivery, price and contact lens options.

By from Unknown location on 08.03.2021 15:24

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Easy to order

Easy to order. Fast delivery.

By from Unknown location on 08.03.2021 15:11

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Speedy

Delivery quick even in Covid times always an efficient service!

By from Unknown location on 08.03.2021 14:58

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Excellent service

Excellent service

By from Unknown location on 08.03.2021 14:51

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Good information on the website and…

Good information on the website and fast postage. Would definitely recommend and will be buying more in the future too.

By from Unknown location on 07.03.2021 22:07

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Super fast and reliable

Super fast and reliable

By from Unknown location on 07.03.2021 17:18

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I have been using Contact lenses.co.uk…

I have been using Contact lenses.co.uk for over 14 years and the service has always been spot on.

By from Unknown location on 07.03.2021 14:59

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Always such a quick delivery

Always such a quick delivery. I am very impressed with this company! I have been a customer for over five years. Highly recommend!

By from Unknown location on 07.03.2021 08:34

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Fantastic service

I’ve used this company for years to order my contact lenses Online. Very reliable, fairly priced and great fast service. Highly recommended.

By from Unknown location on 06.03.2021 15:13

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Very quick to post

Very quick to post, good price. Will order again.

By from Unknown location on 06.03.2021 14:57

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Highly recommended

Really great service. It's very easy to order and delivery is always very fast. Highly recommended!

By from Unknown location on 05.03.2021 17:56

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I love this site

I love this site - have always pretty much had next day delivery despite only paying standard. They are brilliant!

By from Unknown location on 05.03.2021 15:47

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I’ve been ordering with…

I’ve been ordering with Contactlenses.co.uk for years and years and they have never let me down. The lenses have always been in excellent condition, never damaged, and have always arrived earlier than expected even though I have an unusual prescription. I’ve never had any problems making an order or having it delivered. I couldn’t really say what their customer service is like because in all the years of using this website I’ve never had reason to contact them. Excellent service.

By from Unknown location on 05.03.2021 14:55

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Excellent Service.

Easy to order and quick delivery. I made a mistake with my prescription and the person I spoke to couldn't have been more helpful and it was all sorted withing five minutes.

By from Unknown location on 04.03.2021 20:25

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I’m happy with them

Our area had delivery issues with Royal Mail due to covid and my contact lenses were stuck with them. I contacted the customer service and they dispatched another parcel with DPD. Thankfully I received the parcel next day. Thank you so much.

By from Unknown location on 04.03.2021 16:42

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Simple and fast

Simple and fast to use site quick service and a totally painless experience

By from Unknown location on 03.03.2021 23:55

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I'm very happy customer 😊

I'm very happy customer 😊

By from Unknown location on 03.03.2021 21:39

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I have used this company for years and…

I have used this company for years and always been amazing. I order one day and if they do not arrive the next day its' the day after. Consitent excellent service

By from Unknown location on 03.03.2021 08:39

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Very quick to order with the pre-saved…

Very quick to order with the pre-saved info from the previous orders. Delivery was very quick and the lenses arrived in perfect conditions through the letterbox. Very comfortable to wear, more comfortable than the daily soft brand which I used to use before switching to this brand. I have ordered from them before and I’ll continue to order whenever in need of new daily contact lenses.

By from Unknown location on 02.03.2021 15:32

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Allways arrive within 48 hours

Allways arrive within 48 hours. Correct order everytime. Recommended!

By from Unknown location on 02.03.2021 15:27

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Excellent service, great prices.

Always a very simply, straightforward, ordering process. Very helpful staff on the end the phone if you need them, fantastic value & and I have always received a next day delivery, which is great, as I usually don’t realise I’ve run out until on my last pair. 10/10

By from Unknown location on 02.03.2021 09:45

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Okies

Once again, excellent service.

By from Unknown location on 02.03.2021 02:01

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Great product and excellent service 👏…

Great product and excellent service 👏 👍

By from Unknown location on 01.03.2021 18:48

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As always fast fantastic service very…

As always fast fantastic service very much appreciated especially in a time of a panademic & for than I thank you!

By from Unknown location on 01.03.2021 16:42

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Fantastic service

Fantastic service, quick delivery and perfect vision

By from Unknown location on 01.03.2021 15:06

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Good value product delivered within…

Good value product delivered within time promise. Always reliable

By from Unknown location on 01.03.2021 14:58

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Amazing

The website is super easy to use . Had no problems ordering. Delivery is extremely fast . Well impressed

By from Unknown location on 28.02.2021 21:31

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Been using this company for years!

Been using this company for years, very reliable on stock and very quick delivery.

By from Unknown location on 28.02.2021 17:05

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Repeat Order

Once again good and prompt service and delivery.

By from Unknown location on 28.02.2021 16:36

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Fantastic service

Fantastic service, very prompt delivery

By from Unknown location on 28.02.2021 16:14

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.