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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14170
4 stars:
792
3 stars:
272
2 stars:
170
1 stars:
284
based on 15688 customer reviews
4.8

Customer Reviews

Showing 3,001-3,050 of 15,688 items.
Happy Customer

Wouldn’t shop anywhere else ! I’ve been using contactlenses.co.uk for many years now and never had any problems, Delivery is on time unless there’s a hold up at the post office but that’s not the company's fault never had an issue with any of my orders.

By from Unknown location on 14.01.2021 14:56

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Fab service!!!

Very fast service from ordering to delivering!!!!

By from Unknown location on 13.01.2021 14:48

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Reorder

Straight forward as always

By from Unknown location on 12.01.2021 16:07

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First time ordering and great experience

First time ordering from contactlenses.co.uk, the whole experience was very good. I purchased some lenses from a brand that I had not heard of or used before. I’ve worn them a few times and they seem to be fine and no different from the branded pair I used to use. They were great price and seem good quality and won’t hesitate to buy from contactlenses.co.uk in the future.

By from Unknown location on 12.01.2021 10:07

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First time I have ordered these contact…

First time I have ordered these contact lenses, and I am very happy starting with the delivery and finishing with the contact lenses which I found very comfortable, very easy to apply.

By from Unknown location on 10.01.2021 23:08

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Excellent. Quick delivery.

Excellent. Quick delivery.

By from Unknown location on 10.01.2021 16:43

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Only used one pair so far

Only used one pair so far, as I only use them when riding my motorcycle. They are comfortable to wear and nearly half the price of other suppliers of the same product

By from Unknown location on 09.01.2021 19:41

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Always excellent service delivery took…

Always excellent service delivery took a bit longer this time, but it was just after Christmas, quality as always excellent

By from Unknown location on 09.01.2021 18:37

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Great value for money

I have ordered from here for several years and I have never been disappointed. Good communication with regular updates and the delivery arrives in perfect time. Great value for money!

By from Unknown location on 09.01.2021 17:31

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I have been using contact lenses.co.uk…

I have been using contact lenses.co.uk and there service has always been amazing. However recently they have changed the payment system and sometimes now matter how hard you try it won’t go through. You call them up and they tell you to try a different browser for the same thing to happen - very annoying!

By from Unknown location on 09.01.2021 16:14

Company replied:

Hello Nicola. Thank you for your review and feedback. I apologise for the frustration experienced recently when ordering. We are aware of some tech glitches that we are still ironing out. Thank you for your patience whilst we do this, and for continuing to order. An additional email has been sent to you. Kind regards Hayley

, 09.01.2021 19:41

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Always delivered as promised and…

Always delivered as promised and excellent quality lenses.

By from Unknown location on 08.01.2021 17:35

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Very quick turnaround

Very quick turnaround. Once ordered on a Sunday night and somehow they arrived on the Monday

By from Unknown location on 08.01.2021 15:02

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Best contact lenses site

Best contact lenses site. I’ve been using them for years and they’ve always been the cheapest with top quality products and speedy delivery. Would recommend it.

By from Unknown location on 08.01.2021 14:58

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As usual a good delivery service.

As usual a good delivery service.

By from Unknown location on 08.01.2021 14:49

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Have been using this website for a…

Have been using this website for a while now .. never had a problem

By from Unknown location on 08.01.2021 14:48

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Great service, never lets me down

Thanks guys - without your reliable delivery, i would be wandering around the house blind for at least two days every few months.

By from Unknown location on 07.01.2021 13:41

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Used as had 20% off voucher.

Used as had 20% off voucher, however also ended up ordering from my usual supplier as delivery was so slow- 10 days! No update on delivery via email, had to go on website which wasn’t very helpful. Meanwhile FeelGoodContacts delivered in 24 hrs, as usual, even though it was just on Christmas. Wouldn’t use again.

By from Unknown location on 07.01.2021 02:17

Company replied:

Hi Lisa, Thanks for your order and for taking the time to leave a review. I'm sorry to hear that our delivery times were slower than expected. The multi focal lenses you ordered were not in stock and your expected despatch date given for the order was the 29th of December. We received the lenses quicker than expected and despatched the order on the 27th. Due to it being Christmas week, First Class was taking a few days and the order arrived on the 31st. Best wishes, Sophie

, 07.01.2021 10:52

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Excellent price, great service, quick delivery

Used this company many times. Easy to order, excellent price, quick delivery, great service. Definitely recommend. We all need cost-effective options these days.

By from Unknown location on 03.01.2021 16:52

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Usually brilliant…

Usually brilliant but my lenses haven't arrived after two weeks. I'm waiting for a response from customer services regarding this. Update: lenses received shortly after writing the above. Customer services great in resolving this blip - thank you!

By from Unknown location on 03.01.2021 15:00

Company replied:

Hi Mary, Thanks for being a customer of Contactlenses.co.uk and I really do apologise for the delay with your order arriving. I can see that it arrived on the 4th of January. There were some long delays with Royal Mail first class due to Christmas, bank holidays and the Covid situation. I'm sorry that we were unable to get your lenses to you as speedily as usual. I've sent you a further email to explain. Kind regards, Sophie Customer Support

, 07.01.2021 11:08

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Good service

Fully happy. Quick and professional

By from Unknown location on 03.01.2021 10:15

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Great lenses used them for years and…

Great lenses used them for years and never been disappointed

By from Unknown location on 02.01.2021 22:07

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Very happy with the lenses

Very happy with the lenses

By from Unknown location on 02.01.2021 19:24

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Really good service.

Really good service.

By from Unknown location on 02.01.2021 17:06

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Used this site for years

Used this site for years. Only small complaint is it takes a while to dispatch but you are told that when you order. It just means I have to be more organised and order with plenty of time before I need them! Otherwise good price, good delivery.

By from Unknown location on 02.01.2021 14:49

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New lenses

Excellent prompt delivery and very good value

By from Unknown location on 02.01.2021 13:03

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First class service

First class service. Very good price and very speedy delivery. I highly recommend.

By from Unknown location on 02.01.2021 11:23

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An outstanding company and service

I've been ordering with them for years, I wouldnt order from anyone else. Always super fast delivery, good packaging that slides through the letter box and always sooner than expected! Really outstanding service always, I remember once I ordered the wrong power lenses and had opened the pack and used the lenses, I called them and they simply replaced the lenses for the correct power without charge and without complaint even though it was entirely my fault. Very good company and hope to continue to order from them always.

By from Unknown location on 01.01.2021 20:36

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Brilliant service!

I have used contactlenses.co.uk for years and their service is fantastic. You are kept up to date with your order from the moment you purchase. I had to ring customer services in a panic on Christmas week about a delivery issue which was definitely NOT their fault. The guy I spoke to was brilliant, very polite, courteous and efficient. He arranged an emergency delivery for me which arrived next day, and saved my Christmas! Definitely 5 star rating, would give 10 stars if it was an option!

By from Unknown location on 01.01.2021 17:27

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Used these for years

Used these for years. Very fast delivery.

By from Unknown location on 01.01.2021 15:21

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Excellent value for money.

Excellent value for money arrived 2 days after placing my order. Really comfortable. On the same par as Johnson and Johnson moist contact lenses. Only much cheaper.

By from Unknown location on 31.12.2020 19:49

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Always a fast reliable service

Always a fast reliable service. Never any problem with my orders.

By from Unknown location on 31.12.2020 16:34

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I made my order to late for Christmas

I made my order to late for Christmas, but was surprised to receive them early before Christmas. Great service.

By from Unknown location on 31.12.2020 15:31

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Speedy delivery

Speedy delivery, vh recommend Good prices too.

By from Unknown location on 31.12.2020 15:06

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efficient

efficient, easy and reliable,

By from Unknown location on 31.12.2020 14:59

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Delivered right before Christmas...

Quick fast delivery right before Christmas. The reorder button makes life so much easier, couple clicks and another month of contacts on there way.

By from Unknown location on 31.12.2020 14:58

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Really fast service

Really fast service, love the lenses

By from Unknown location on 31.12.2020 07:39

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Great customer service and range

Great customer service and range of lenses. Use contactlenses.co.uk all the time and have recommended them to friends and family!

By from Unknown location on 30.12.2020 04:31

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I have ordered repeated times with them…

I have ordered repeated times with them and it is always fantastic.

By from Unknown location on 29.12.2020 17:26

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Good Value

Good Value , Fast Delivery

By from Unknown location on 29.12.2020 14:49

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Efficient and reliable service!

I have been ordering from here for over 3 years and have always been impressed with the service. Great customer service and efficient delivery. A really good online company.

By from Unknown location on 29.12.2020 12:34

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Amazing service

Amazing service. Delivered fast & perfect product. Value for money is great too. Thanks!

By from Unknown location on 28.12.2020 23:55

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re-ordered my lenses online

re-ordered my lenses online. unfortunately they never arrived lost in transit!!! however spoke to customer service online they were very efficient and friendly and tried to trace what had happened to the 1st order. they sent my order back out and i received them 2 days later, brilliant service, great lenses, will definitely be using them again and will recommend to friends and family.

By from Unknown location on 28.12.2020 16:38

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Contact lenses are very comfortable and…

Contact lenses are very comfortable and equivalent to anything I've purchased before. Great price too.

By from Unknown location on 28.12.2020 16:02

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Always use this company there service…

Always use this company there service is usually next day delivery The staff are helpful and very pleasant I have had my contact lenses from them for a long time now would highly recommend them

By from Unknown location on 27.12.2020 00:03

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Always super fast delivery!

Always super fast delivery!

By from Unknown location on 26.12.2020 23:29

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Arrived on time

Arrived on time, good range of products

By from Unknown location on 26.12.2020 21:48

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Like it

Really good service!

By from Unknown location on 26.12.2020 19:44

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Great service received for over ten…

Great service received for over ten years. Professional, prompt service and great value lenses.

By from Unknown location on 26.12.2020 16:24

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Great price for quality lenses and…

Great price for quality lenses and super fast delivery .

By from Unknown location on 26.12.2020 15:30

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Great price for online contact lenses

Great price for online contact lenses. Downside with the postage.

By from Unknown location on 26.12.2020 14:54

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.