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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14216
4 stars:
793
3 stars:
272
2 stars:
170
1 stars:
286
based on 15737 customer reviews
4.8

Customer Reviews

Showing 3,601-3,650 of 15,737 items.
Can’t think of a better customer experience

A service that never drops below ‘excellent’

By from Unknown location on 05.06.2020 15:01

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Top Draw

Simple to order and cheap compared to others. However, quality of lenses is top draw. Highly recommended

By from Unknown location on 05.06.2020 14:06

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Kindest most helpful customer service ever by Danielle!

Probably one of the best companies and customer services I’ve ever dealt with! The contact lenses are good quality and very well priced, the delivery process is very fast, and customer service is the best I’ve ever seen. I ordered a few months worth of lenses to my old address, and they had unfortunately already been delivered! I was very stressed and upset about the situation but on the customer service Live Chat Danielle was very very kind and friendly and tried to help me find avenues to fix the issue. After having some difficulties and realising it would take some time to get them returned, Danielle offered to send me some more in the meantime while I get the misdirected contact lenses back to contactlenses.co.uk I was amazing by this act of kindness and great service from the company, so much so that I felt I had to write a review (first I’ve written in a long while! Haha) to express my gratitude and share with everyone how great a company this is. Thank you very much contactlenses.co.uk!

By from Unknown location on 04.06.2020 08:34

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Easy ordering and quick delivery!

Easy ordering and quick delivery!

By from Unknown location on 03.06.2020 13:48

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Brilliant service

Brilliant service, even in lockdown.

By from Unknown location on 03.06.2020 12:13

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Not the first time I used Contactlenses…

Not the first time I used Contactlenses and definitely not the last one. I highly recommend!

By from Unknown location on 03.06.2020 10:35

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Great company, great prices

Great products at great prices and always quick delivery! If only I could convince my partner to use this company as opposed to our local opticians I’d be a very wealthy man.

By from Unknown location on 02.06.2020 13:53

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Excellent customer service

Excellent customer service, efficient and great communication

By from Unknown location on 02.06.2020 13:47

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Can not fault this company at all

Can not fault this company at all. Great prices, great quality and extremely fast delivery. Their customer service team is outstanding as well. Even with COVID my lenses were with me in a couple of days. Highly recommend!!

By from Unknown location on 02.06.2020 10:25

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Excellent and quick service!!

Excellent and quick service!! Best contact lenses you can buy online.

By from Unknown location on 01.06.2020 17:12

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Great lenses.

Great lenses. Very comfortable to wear, and good value for money. Delivered safely and on the stated day.

By from Unknown location on 01.06.2020 14:56

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Fantastic service great prices…

Fantastic service great prices Satisfied new customer Thanks to James for all his help lense are great and very competitively priced

By from Unknown location on 01.06.2020 14:00

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Excellent service

Excellent service, even during lockdown I was able to order lenses, which arrived by courier rather than post. I've been using contactlenses.co.uk for years with zero problems I would thoroughly recommend

By from Unknown location on 01.06.2020 13:53

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Quick easy to order

Quick easy to order, and delivery speedy.

By from Unknown location on 01.06.2020 12:46

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Brilliant service always next day…

Brilliant service always next day delivery

By from Unknown location on 01.06.2020 08:11

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Excellent Experience ordering contact…

Excellent Experience ordering contact lenses from Contactlenses.co.uk The contacts were delayed at the post but they were quick to respond my messages. The quality of the lenses is also good. Recommend them!

By from Unknown location on 31.05.2020 15:53

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speedy service

Contact solution was dispatched and sent out so quickly. I was very impressed!

By from Unknown location on 31.05.2020 07:33

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Excellent service

Excellent service, delivered in 24 hours

By from Unknown location on 30.05.2020 14:20

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Great service ......

Great service ....... as always !!!

By from Unknown location on 27.05.2020 15:49

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Excellent service

Excellent service

By from Unknown location on 27.05.2020 13:48

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Excellent Service I will definitely use…

Excellent Service I will definitely use again

By from Unknown location on 25.05.2020 19:22

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Ordered on 14th May and it hasn’t…

Ordered on 14th May and it hasn’t arrived yet.

By from Unknown location on 25.05.2020 14:43

Company replied:

Hello Arlanda, I am sorry to hear that your lens order has not reached you within our usual times. I can confirm your order left our centre on the day you placed the order with us. Your account shows our team has been in touch, made the necessary address checks and a replacement signed for order is on its way to you. Apologies for the inconvenience this has caused. Kind regards Hayley

, 26.05.2020 18:04

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some of the contact lenses are damaged…

some of the contact lenses are damaged and very painfull. long delivery.

By from Unknown location on 24.05.2020 15:21

Company replied:

Hello Pawel, Thank you for your review. I am sorry to hear that on this occasion your lenses have not been 100% satisfactory, this is very unusual and we will be in touch to rectify this. As for the long delivery, we wold assume this was due to the increased volumes and safety measures in place currently with Royal Mail as your order left our centre the same day as you had ordered with us. I apologise for any inconvenience caused. Kind regards Hayley

, 26.05.2020 18:01

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I ordered contacts and they didn’t turn…

I ordered contacts and they didn’t turn up soo got in touch with the company and the matter was rectified straight away a now have my new contacts

By from Unknown location on 23.05.2020 16:22

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Order placed and delivered the next…

Order placed and delivered the next day. Not only that, I had to do an online chat to amend my address and that went very smoothly too. Well done. Thank you very much

By from Unknown location on 23.05.2020 15:02

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I was having problems trying to order…

I was having problems trying to order my lenses. But your team set everything up for me. Great service. Been a customer for 2 years never had a problem with the service I have received.

By from Unknown location on 23.05.2020 14:24

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Excellent company to deal with

Excellent company to deal with, great range and service.

By from Unknown location on 23.05.2020 12:50

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Always a pleasure

Always a pleasure to buy my contact lenses from a great company , super fast delivery in these lockdown days

By from Unknown location on 23.05.2020 10:27

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Wonderful from start to finish

Wonderful from start to finish. Very easy to navigate website. Easy to order and a very speedy delivery. Would recommend and will be definently be using again.

By from Unknown location on 23.05.2020 09:39

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Comfy lenses

Comfy lenses, fit great and super value for money

By from Unknown location on 22.05.2020 20:51

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Product arrived when promised in good…

Product arrived when promised in good condition. What more is there to say?

By from Unknown location on 22.05.2020 16:01

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Great all round!

I have been using these guys for years. Consistently great customer service and friendly staff online and over the phone. Super fast delivery and great prices and products. Cannot fault. One of the only companies I've ever used that is easy from start to finish. Would recommend to anyone. Thanks.

By from Unknown location on 22.05.2020 12:16

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From ordering to delivery first class…

From ordering to delivery first class in everyway, not tried the lenses yet but they also accept returns and full refund if your not happy with them Had an online chat with James who was very helpful and even gave me a discount, thanks Highly recommended

By from Unknown location on 22.05.2020 11:45

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Fabulous company to deal with!

Excellent service in placing my order and they arrived REALLY quick!! Thank you!!

By from Unknown location on 21.05.2020 15:02

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Thanks!

Thanks! Super!

By from Unknown location on 21.05.2020 09:44

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Good quality

Good quality, fast and decent delivery time. Can't feel them wearing it. All well packed. Ive tried some of different brands but those one really suitable for me! Would recommend this product!

By from Unknown location on 20.05.2020 14:39

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Great company should be the model for…

Great company should be the model for all others.

By from Unknown location on 19.05.2020 23:31

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All good!

Simple, well priced, prompt delivery, decent lenses. All good!

By from Unknown location on 19.05.2020 17:00

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Excellent as always

Excellent as always

By from Unknown location on 19.05.2020 14:18

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Good service

Good service, prompt delivery, only downside was that I couldn't use the blue light card discount despite trying ro get this sorted.

By from Unknown location on 18.05.2020 18:43

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Always excellent sevice

Always excellent sevice

By from Unknown location on 18.05.2020 14:51

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Excellent reliable service

Excellent reliable service

By from Unknown location on 18.05.2020 14:40

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Very quick

Very quick and good condition

By from Unknown location on 18.05.2020 13:52

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Have used Contact Lenses for about 10…

Have used Contact Lenses for about 10 years, very speedy service & webite easy to use

By from Unknown location on 18.05.2020 08:19

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Some of the contact lenses I received…were damaged

Some of the contact lenses I received have been great but for every lease that is ok there at 2 damaged lenses. I have had to throw away at least a third of the lenses I purchased. When I have held the lenses up to the light they seem to have a little mark on them. I am unsure if this is a 1 off and maybe a damaged batch or if this is a regular occurrence. My old supplier that I was very happy with had ceased trading at the moment so I have been looking for a new regular supplier. I am debating whether to give them 1 more go or shop else where

By from Unknown location on 17.05.2020 21:17

Company replied:

Hello Philip, Thank you for taking the time to review our services and highlighting the issue you had with the lenses. One of our customer support team will have been in touch to sort this for you. Apologies for the inconvenience caused and we appreciate you giving us the opportunity to rectify this. Kind regards Hayley

, 18.05.2020 12:37

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Top quality and price

Been using for years, amazing quality contact lenses, cheaper than most, and prompt delivery. I wouldn't get my lenses from anywhere else :)

By from Unknown location on 17.05.2020 12:43

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Great service, fast delivery

Easy and quick. Great service and delivery.

By from Unknown location on 16.05.2020 23:24

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very quick delivery

very quick delivery

By from Unknown location on 16.05.2020 19:39

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Always a brilliant service and the…

Always a brilliant service and the contacts fit perfectly. Thank you.

By from Unknown location on 16.05.2020 14:06

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Superb contact lenses at very good price

Superb contact lenses at very reasonable price delivered quickly. Very pleased.

By from Unknown location on 16.05.2020 13:51

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.