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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14216
4 stars:
793
3 stars:
272
2 stars:
170
1 stars:
286
based on 15737 customer reviews
4.8

Customer Reviews

Showing 4,201-4,250 of 15,737 items.
Delivery time was fantastic and lenses…

Delivery time was fantastic and lenses were the right one's as usual. Ordering was easy Happy customer

By from Unknown location on 28.12.2019 18:01

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Geeat prices - products and products excellent delivery times

Always great products with excellent delivery times, been using this company for years and never once had a problem, great company and products.

By from Unknown location on 28.12.2019 00:41

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Contact lences quality is not good any…

Contact lences quality is not good any more Cant see properly far distance with these contact lences even I checked my eyes regular basis.

By from Unknown location on 27.12.2019 12:31

Company replied:

Hello Tahzeem, Thank you for your review. I am sorry that your lenses appear to not be working for you. One of our team will be in touch shortly to resolve this for you, Kind regards Hayley

, 30.12.2019 18:44

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Monthly lenses are so fragile they don't last a week.

This company used to provide great quality contact lenses at unbeatable prices. That's why I bought contact lenses from them for almost ten years. The price has gone up over time and the quality of lenses recently have gotten beyond a joke. Monthly lenses are so fragile that you'll be lucky to get them to last a week. It was confirmed by the company that they have recently changed the type of lens that they had been supplying, without changing the name. Bait and switching a product that I had come to rely on for years with a cheap, inferior alternative. These guys used to provide the best value for money in contact lenses. Now they've been surpassed by online competitors.

By from Unknown location on 27.12.2019 11:07

Company replied:

Hi Liam, Thank you for being a customer of Contactlenses.co.uk and I am really sorry to hear you have been unhappy with the quality of the lenses in your last order. We want every customer to be happy with their purchase and we will be in contact to get this resolved for you. Kind regards, Sophie ~~~~~~~~~ Hello Liam, We have noticed you have amended your original review, thank you for giving us the opportunity to reply to you regarding this. Crystal Monthly had recently been upgraded to a new material which has made the lens thinner and more comfortable, but a small percentage of customers find difficult to handle and therefore on occasions not lasting wearers as long as expected. As we are now aware of this we are looking into an alternative replacement lens we are sure will have all the advantages of a great material, but with much better handling properties. Your lens order has been refunded as requested in December. Apologies again and thank you for providing us with feedback. Kind regards Hayley

, 30.01.2020 19:00

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I didn’t get any update on my order…

I didn’t get any update on my order Tracking no. RZ890413375GB. Worst tracking

By from Unknown location on 26.12.2019 17:06

Company replied:

Hi Kayalvizhi, Thanks for your order. I am sorry that there have not been any further updates when tracking your order. Due to the holidays in the UK orders are taking a little longer than usual to arrive. Your order is on the way to you and our customer support team has already been in contact with you to provide further information. Kind regards, Sophie

, 27.12.2019 13:10

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As always my correct order arrived…

As always my correct order arrived safely , ahead of time . I never have any hesitation in using this site .

By from Unknown location on 26.12.2019 09:46

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Affordable, no hassle, great lenses.

Package arrived swiftly after ordering it. There was a good selection of contact lenses and also gave me confidence as a first time online buyer on what lenses I wanted. I would continue to use this service for buying my contact lenses in the future.

By from Unknown location on 25.12.2019 20:09

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Love the service and the speed of…

Love the service and the speed of delivery and the quality

By from Unknown location on 25.12.2019 16:23

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Superfast delivery

Superfast delivery

By from Unknown location on 25.12.2019 16:17

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I have always had excellent service…

I have always had excellent service from this company.I prefer to telephone my order and have always found the operatives exceptionally helpful and polite.My lenses normally arrive the next day, very reliable

By from Unknown location on 23.12.2019 23:04

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Great service

Great service, great products and prices are good too!

By from Unknown location on 23.12.2019 20:24

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Quick delivery and fantastic value for…

Quick delivery and fantastic value for money. My eyes get very dry and these lenses are the most comfortable I’ve had in a long time.

By from Unknown location on 23.12.2019 18:58

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Will buy from them again

Fast delivery. High quality contact lenses with good prices.

By from Unknown location on 23.12.2019 18:09

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Brilliant service as always -

Brilliant service as always -

By from Unknown location on 23.12.2019 17:09

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Amazing service and Price

Amazing service, contact lenses are great and great price

By from Unknown location on 23.12.2019 16:31

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On time and products have always been…

On time and products have always been received in good condition.

By from Unknown location on 23.12.2019 16:19

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Great seller!

Great seller!

By from Unknown location on 23.12.2019 11:48

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I have not ordered yet

I have not ordered yet. Just wondering if anyone from the US has ordered and could share their experience?

By from Unknown location on 22.12.2019 14:42

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Quick fast service all for a fantastic…

Quick fast service all for a fantastic price.

By from Unknown location on 21.12.2019 20:32

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Always a quick delivery

Always a quick delivery. Reordering in their website is easy and convenient. Would recommend them to everyone.

By from Unknown location on 21.12.2019 20:02

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Unnecessary grief!!

Up until now I have been a happy customer.. But the grief I have had because they decided to send my lenses in a non letterbox friendly package... WHY!!.. 5 days and 3 attempts to collect from our useless royal mail depot have left me deciding its easier to pay a bit extra and use my opticians. Really, really pi.... ed off!!

By from Unknown location on 21.12.2019 09:01

Company replied:

Hi Martyn, Thanks for your feedback and I am so sorry that on this occasion your order was not posted through the letterbox. Also that it was difficult for you to collect the order from the depot. We've emailed you about this to discuss it further. Apologies again for the inconvenience this has caused. Kind regards, Sophie

, 24.12.2019 10:44

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Disappointed

I bought 4 different types of lenses and none of them are comfortable. The quality of lenses is not the same as before. Very disappointed

By from Unknown location on 20.12.2019 18:21

Company replied:

Hi Fahmida, Thank you for being a customer and for taking the time to leave feedback. Sorry to hear that you are unhappy with the lenses you have purchased from us. Our customer service team will be in contact with you to discuss this further as we want all of our customers to be happy with their purchases. Kind regards, Sophie

, 24.12.2019 10:55

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Order received very next day

Order received very next day. Excellent customer service.

By from Unknown location on 20.12.2019 15:35

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Easy to order

Easy to order, fast uncomplicated delivery

By from Unknown location on 20.12.2019 13:19

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Great value

Great value. Half the price of my normal lenses and no difference so will be ordering again. Speedy delivery too thanks!!!

By from Unknown location on 20.12.2019 06:17

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Easy ordering and fast delivery

Easy ordering and fast delivery. Great lenses at fantastic prices. Customer service kept me informed of my order status every step of the way.

By from Unknown location on 19.12.2019 23:11

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Brilliant service every time

Brilliant service every time. Quick and efficient and always correct. Have been a customer for several years.

By from Unknown location on 19.12.2019 18:45

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Prompt efficient service.

These guys deliver the next day nearly without fail and the lenses come in good packaging.

By from Unknown location on 19.12.2019 15:57

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Fantastic service as always

Fantastic service as always. Ordered and delivered in under 48 hours.

By from Unknown location on 19.12.2019 15:42

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Superquick delivery

Superquick delivery, comfortable contact lenses

By from Unknown location on 19.12.2019 14:11

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Very pleased

Very pleased. Easy to use site, excellent price, top delivery.

By from Unknown location on 19.12.2019 07:18

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I never received my contacts and it…

I never received my contacts and it says they were deliver last Saturday

By from Unknown location on 18.12.2019 10:10

Company replied:

Hello Hayleigh, Thank you for your review. I am sorry that your delivery has not reached you. We are only aware of non-deliveries when our customers inform us there is an issue. One of our customer support team will be in touch to help resolve this for you. Kind regards Hayley

, 18.12.2019 13:22

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These guys are great

These guys are great! Orders are always delivered fast, I've been using them for over a year now and never had any issues. I wouldn't use anyone else.

By from Unknown location on 17.12.2019 20:25

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Very efficient & quick delivery

Very efficient, speedy service! Thanks!

By from Unknown location on 17.12.2019 18:55

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Great service contacts are always…

Great service contacts are always delivered promptly

By from Unknown location on 17.12.2019 12:25

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Quick and easy site to use

Quick and easy site to use. reliable delivery. Good choice of lenses to suit many types.

By from Unknown location on 17.12.2019 08:17

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Great service been a customer for…

Great service been a customer for years. Very easy to log in to , repeat ordering and very fast delivery. Price seems to be going up compared to others hence 4 stars but the service is so reliable I’d be reluctant to switch.

By from Unknown location on 17.12.2019 07:44

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Always excellent service

Always excellent service! Highly recommend

By from Unknown location on 16.12.2019 21:58

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Simple to use website

Simple to use website. Quick delivery.

By from Unknown location on 16.12.2019 20:39

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Great Service

Great service. Easy to use web site. Good prices on the products I required. Very prompt delivery following order. Will be coming back!

By from Unknown location on 16.12.2019 16:46

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Service is usually 5 stars but

Service is usually 5 stars but because of issues with my account - somehow I ended up with 2 - I couldn't reorder my previous order & had to start from scratch. This meant I ordered the wrong ones! (small print) although I accept this was my own fault.

By from Unknown location on 16.12.2019 13:42

Company replied:

Hello Pat, Thanks for the review. I am sorry you experienced issues accessing your online account which resulted in you ordering incorrectly. Its not a problem though, one of our team will be in touch to sort this for you! Keep a look out for an email from one of us. Kind regards Hayley

, 16.12.2019 18:16

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Found them easy if you don’t overdo the eye shadow!

I ordered these lenses because they were very similar to my previous lenses that were three times the price. I thought at first they were not as wet as my old lenses, however, I found that my eye shadow was making my eyes dry not the lenses, so now I have scaled down the eye shadow, the lenses are fine. For that ready I have amended my review.

By from Unknown location on 13.12.2019 23:26

Company replied:

Hello Christine, Thank you for your feedback. I am sorry that the lenses you have ordered are not 100% suitable. One of our customer support team will be in touch to discuss this further, hopefully we can resolve this for you and supply a more appropriate lens. Kind regards Hayley

, 16.12.2019 18:12

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Very easy to use website

Very easy to use website. Extremely handy that it remembers your previous order! Quick delivery.

By from Unknown location on 13.12.2019 18:35

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Excellent service

Excellent service. Fast delivery

By from Unknown location on 13.12.2019 15:55

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The typical amazing British quality…

The typical amazing British quality that I miss so much! The website is very easy to navigate and the delivery was so fast that the mailman caught me with disbelief that the package was for me.

By from Unknown location on 12.12.2019 22:05

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Always great service

Always great service, even if something isn't in stock they offer you different with same price. I will never go anywhere else

By from Unknown location on 12.12.2019 17:26

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Came next day nice contacts

Came next day nice contacts

By from Unknown location on 12.12.2019 16:25

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Excellent service

Excellent service. Will not use anybody else!!

By from Unknown location on 12.12.2019 16:18

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The Best

Fast Delivery! Trusted! Definitely Recommend!

By from Unknown location on 12.12.2019 02:22

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Extremely satisfied!

Extremely satisfied! This is the fourth time I purchase my contact lenses from contactlenses.co.uk. I suffer from very dry eyes and I never had a problem with the lenses I purchased from this seller. Always quick delivery and good communication. Highly recommended!

By from Unknown location on 11.12.2019 22:58

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.