Free Delivery over £35 & Free Returns!
Next-day Delivery available
4.5/5 from 15000+ TrustPilot Reviews

Share your experience with other customers: write your own review

5 stars:
14158
4 stars:
791
3 stars:
272
2 stars:
170
1 stars:
284
based on 15675 customer reviews
4.8

Customer Reviews

Showing 1,201-1,250 of 15,675 items.
Excellent

I have been using contactlenses.co.uk for years. I am always really impressed with the high level of customer service they offer. Always extremely responsive and helpful with any query. The service itself is excellent. Fast delivery and simple to use. Cannot recommend enough

By from Unknown location on 15.08.2022 20:33

Was this review helpful to you? Yes or No

I had recently written a review to say…

I had recently written a review to say I was happy with the service but I’d had an issue with replacement lenses I’d been sent due to a shortage of my normal ones. Within the next day I had been contacted by email to apologize and to let me know that they were sending me my original lenses in place of the last batch for no fee. Cannot be happier with how this issue was swiftly and professionally handled and has furthered my desire to only purchase contact lenses from this company. Danielle from customer services was a dream to discuss the issue with and has already got my new lenses on route. Fantastic customer services thanks again.

By from Unknown location on 15.08.2022 20:20

Was this review helpful to you? Yes or No

Great service once again

Great service once again. Correct items sent out and speedy delivery. Will continue to order from here for the foreseeable

By from Unknown location on 15.08.2022 09:19

Was this review helpful to you? Yes or No

I'm a regular long time customer

"I'm a regular long time customer. I had a issue that was rectified asap. I'm a motorcycle courier so my job requires me to be on the road and very alert. I ordered a week before I got low, unfortunately my contacts were not in stock and was delayed because of this. I was running low and my job was going to be affected. I asked them how long it would be until I get my contacts as I urgently needed them for my job and it was already past a week in which I should of gotten them. They were nice enough to arrange alternative, one of my past order and upgrade my delivery from royal mail standard to 24-48 hours. I got them the next day. I thought ""hurrah"" I can work. I will continue to be customer and if anyone ask me, I will recommend this company."

By from Unknown location on 14.08.2022 23:57

Was this review helpful to you? Yes or No

Quick and efficient

Quick and efficient Packaging different but can be posted through the letter box. I feel my reviews have been acted upon. Thanks

By from Unknown location on 14.08.2022 16:13

Was this review helpful to you? Yes or No

Excellent service and value

Excellent service and value, super convenient delivery to the door, highly recommended

By from Unknown location on 14.08.2022 12:27

Was this review helpful to you? Yes or No

All good no problems

All good no problems

By from Unknown location on 13.08.2022 19:40

Was this review helpful to you? Yes or No

Always Excellent Product and Service…

Always Excellent Product and Service 👌🏽

By from Unknown location on 13.08.2022 16:54

Was this review helpful to you? Yes or No

Took far too long

Took far too long

By from Unknown location on 13.08.2022 15:58

Company replied:

Hello Lisa, Thank you for your review of our services. I am sorry that your order did not arrive as quickly as expected. On this occasion we did not have your lenses instock, and had to order them directly from the manufacturers which added a few days on to the expected despatch. I apologise for this delay and the inconvenience this may have caused. Kind regards Hayley

Hayley Brown, 17.08.2022 18:16

Was this review helpful to you? Yes or No

Easy to order

Easy to order online and delivery faster than expected. Kept informed throughout the process.

By from Unknown location on 13.08.2022 15:55

Was this review helpful to you? Yes or No

Usually I have no problems with my…

Usually I have no problems with my contact lenses but this time my lenses where not good at all and very very dry to the point I had a small eye infection.

By from Unknown location on 13.08.2022 14:08

Company replied:

Hello Anne, Thank you for your review. I am sorry to hear that your recent lens order was not suitable for you and caused such discomfort. I can see you ordered a different lens to what you have previously. One of our team will be in touch directly to discuss this with you. Apologies again and thank you for your feedback. Kind regards Hayley

Hayley Brown, 17.08.2022 18:21

Was this review helpful to you? Yes or No

Always get them from here- so thats the…

Always get them from here- so thats the review in itself!

By from Unknown location on 12.08.2022 17:08

Was this review helpful to you? Yes or No

I have not received the lenses yet 10…

I have not received the lenses yet 10 days after despatch….

By from Unknown location on 10.08.2022 00:43

Company replied:

Hi Paul, Thank you for your review and I apologise that your order has not yet reached you. Your order left our despatch centre a few days before the date we provided so should have arrived in good time before you expected them. One of our team will be in touch to resolve this directly. Apologies again and thank you for bringing this to our attention. Kind regards Hayley

Hayley Brown, 15.08.2022 18:31

Was this review helpful to you? Yes or No

Product good but delivery times now…

Product good but delivery times now really poor

By from Unknown location on 09.08.2022 23:06

Company replied:

Hi James, Thank you for your review. I am sorry you have been affected by our out of stock items in July. Our Crystal brand has become increasingly popular it has been tricky to keep up with the demand. I can see your most recent order in August was sent to you on the same day which would be our usual practice when stock is available. We are working very hard to source and supply our Crystal brand and hope you are not affected by this delay in the future. Apologies again and thank you for your continued custom. Kind regards Hayley

Hayley Brown, 15.08.2022 18:37

Was this review helpful to you? Yes or No

Best service and value for money…

Best service and value for money possible I feel

By from Unknown location on 09.08.2022 21:31

Was this review helpful to you? Yes or No

Value lenses

Great choice &ptice!! Fast delivery too😊

By from Unknown location on 09.08.2022 19:35

Was this review helpful to you? Yes or No

Brilliant service.

The service this company offers is superb. The orders are processed quickly and arrive promptly. All the lenses I have bought have been of excellent quality. I have bought both cheap and expensive daily lenses and they have been good value for money. I wish all online services were as good as this. They make life easy.

By from Unknown location on 09.08.2022 16:41

Was this review helpful to you? Yes or No

Excellent service as usual.

Excellent service as usual.

By from Unknown location on 08.08.2022 22:00

Was this review helpful to you? Yes or No

Great service

Great service

By from Unknown location on 08.08.2022 16:33

Was this review helpful to you? Yes or No

excellant service as normal great…

excellant service as normal great quality been using this company for several years now and would highley recommend them

By from Unknown location on 08.08.2022 08:38

Was this review helpful to you? Yes or No

Excellent service always

Excellent service always

By from Unknown location on 07.08.2022 23:23

Was this review helpful to you? Yes or No

Thumbs up

Always great and easy to use. Quick delivery

By from Unknown location on 07.08.2022 20:05

Was this review helpful to you? Yes or No

As always an outstanding service

As always an outstanding service. Unbeatable prices and express delivery. Won't order anywhere else and definitely recommend Contactlenses.co.uk

By from Unknown location on 07.08.2022 16:09

Was this review helpful to you? Yes or No

Great every time

Great every time, can’t fault them! Extremely fast delivery. They are my go to for lenses

By from Unknown location on 05.08.2022 20:04

Was this review helpful to you? Yes or No

Issue resolved

I did have an issue not with company but with lense quality. Danielle picked up my review and sorted out a replacement, which arrived with usual quickness. This was so much appreciated. I have always used this company and will happily continue to. Regards Jayne

By from Unknown location on 04.08.2022 16:47

Was this review helpful to you? Yes or No

Really happy with the service

Really happy with the service, the website is easy to use and the lenses always arrive on time. My only issue is that once they’ve not had the lense I’ve always purchased I’ve been sent a replacement lense. The previous batch of replacements were very good no issues at all however the current ones I have by Qualys aren’t as good as any I’ve had previously.

By from Unknown location on 04.08.2022 08:56

Company replied:

Hello Tony, Thank you for your review. Im pleased to hear your happy with the service and sorry the stock issue and replacement lens was not satisfactory. One of our team will be in touch to resolve this with you directly. Apologies again, Kind regards Hayley

Hayley Brown, 04.08.2022 18:57

Was this review helpful to you? Yes or No

Ordered 3 pairs of monthly prescription…

Ordered 3 pairs of monthly prescription lenses as a deal, next day delivery. Had to chase after several days not received, before being told there has been some delays and was sent one pair only. The pair I got was blurry and had to bin them after one day of use. Won’t be ordering from here again

By from Unknown location on 04.08.2022 01:20

Company replied:

Hello Sharon, Thank you for taking the time to review our services. I am sorry the coloured lenses you ordered were not suitable. The remaining lenses were ordered from the direct manufacturer who is currently experiencing huge delays with some products. I apologise again for the inconvenience caused and can see a refund has been issued. Kind regards Hayley

Hayley Brown, 04.08.2022 19:01

Was this review helpful to you? Yes or No

Amazing like always.

Amazing like always. Thank you a lot

By from Unknown location on 02.08.2022 16:18

Was this review helpful to you? Yes or No

Fixed issue with last lenses

Had an issue with some incompatable replacement lenses. Was reached out to by customer support who very kindly sent me my original lense order instead. Back to the usual 5 star service.

By from Unknown location on 02.08.2022 15:56

Was this review helpful to you? Yes or No

Excellent service

Excellent service , I ordered wrong lenses and had to return . Really helpful nothing was too much trouble new lenses on the way already so thank you for you continued support.

By from Unknown location on 02.08.2022 15:49

Was this review helpful to you? Yes or No

Fast efficient and well priced

Fast efficient and well priced - have used them for years and never been disappointed in service or price - top site 👌

By from Unknown location on 02.08.2022 15:49

Was this review helpful to you? Yes or No

Mix up with my lenses, customer service fixed it before sending the wrong ones to me.

Mix up with my lenses. The dispatch center caught that my shipment did not match my order before sending it out. Had to wait an extra 3 days for replacement lenses to arrive and be dispatched. Customer service was proactive and transparent. I'm happy with my new lenses!

By from Unknown location on 02.08.2022 12:14

Was this review helpful to you? Yes or No

Avoid!!! Lenses ordered 10th July

Lenses ordered 10th July, no contact except initial confirmation emails sent still no contact lenses and no reply! No telephone number only an email address, avoid this company! Will be putting in a dispute with my bank now to claim a refund

By from Unknown location on 02.08.2022 08:44

Company replied:

We have asked the reviewer for more information. The reference number linked to this review is not one recognised by contactlenses. Our website has a telephone number 0345 319 3000 which allows you to speak to a real person right away. We perhaps feel this is a different company.

Hayley Brown, 04.08.2022 19:03

Was this review helpful to you? Yes or No

Prompt ,tracked delivery

Prompt ,tracked delivery Most efficient

By from Unknown location on 01.08.2022 16:36

Was this review helpful to you? Yes or No

Fantastic

These lenses are brilliant. Fast and efficient delivery as well. Would highly recommend this company.

By from Unknown location on 01.08.2022 15:55

Company replied:

Hello Steven, Please can you confirm the issue you have experienced is with our company. As far as we can see from your account, you have ordered only once with us and that was the 21st July. Perhaps you ordered previously with an alternative lens company? Kind regards Hayley

Hayley Brown, 01.08.2022 19:48

Was this review helpful to you? Yes or No

Excellent service

Always ordered from them and I will keep on doing so. Quick and efficient delivery of orders. Never had any issues. Excellent service

By from Unknown location on 31.07.2022 19:26

Was this review helpful to you? Yes or No

my wife,Sylvia was treated for a blood…

my wife,Sylvia was treated for a blood clot in the back of her eye 18month ago, and still having treatment , she has always had her lenses from you , and decided to try them again , with great success , she was very happy to receive the new order after 18months . The lady who deal with the order was very helpful , Many thanks Sylvia

By from Unknown location on 31.07.2022 18:17

Was this review helpful to you? Yes or No

Highly recommend

Absolutely amazing really fast delivery, excellent price.

By from Unknown location on 31.07.2022 17:34

Was this review helpful to you? Yes or No

Excellent service

Excellent service, received lens within 24 hrs..cannot fault ordering, delivery, everything went perfect.

By from Unknown location on 31.07.2022 16:17

Was this review helpful to you? Yes or No

Always receive excellent service

Always receive excellent service - have been a customer for over 10 years. Always courteous and helpful.

By from Unknown location on 30.07.2022 23:13

Was this review helpful to you? Yes or No

My usual contact lenses were out of…

My usual contact lenses were out of stock so they replaced them with a superior product, I did not get charged the excess. However my eyes did not like the product so I contacted them. They immediately sent me another box of lenses and a post paid return label. They really couldn't have done any more!

By from Unknown location on 30.07.2022 20:14

Was this review helpful to you? Yes or No

Excellent service as always.

Excellent service as always.

By from Unknown location on 30.07.2022 17:45

Was this review helpful to you? Yes or No

Missing and Wrong Order!!

I didn’t recieve my order so contacted you and you sent my order out again which when it arrived the next day wasn’t the correct lenses that I have, I did try a pair but I can’t see properly and make my vision blurry, so having to wear my glasses again 👎🏽

By from Unknown location on 30.07.2022 16:36

Company replied:

Hi Nicci, Thank you for your review. Apologies for the issues you have encountered. One of our team will be in touch directly to resolve the issue! Apologies again, Kind regards Hayley

Hayley Brown, 04.08.2022 19:06

Was this review helpful to you? Yes or No

Poor…

Was very excited to try new contacts with colours. I received the contacts and when I put them in the quality was very poor! You could see the colour in my vision. I would not buy from here again. First experience and my last.

By from Unknown location on 30.07.2022 14:39

Company replied:

Hello Steven, Thank you for reviewing our services and product. I am sorry the coloured lenses you ordered were disappointing. One of our team will be in touch to discuss this issue with you. Apologies again, Kind regards Hayley

Hayley Brown, 04.08.2022 19:08

Was this review helpful to you? Yes or No

Easy ordering

Easy ordering, quick delivery, no problems as always

By from Unknown location on 29.07.2022 18:09

Was this review helpful to you? Yes or No

Excellent service

Excellent service

By from Unknown location on 29.07.2022 16:08

Was this review helpful to you? Yes or No

Flawless........top quality....low…

Flawless........top quality....low prices!!

By from Unknown location on 28.07.2022 19:41

Was this review helpful to you? Yes or No

Happy customer for years

I have been a happy customer of contactlenses.co.uk for many years as they offer a very wide range of contact lens brands. This was very useful when I had to try other brands due to skiing and later due to night kayaking.

By from Unknown location on 28.07.2022 15:52

Was this review helpful to you? Yes or No

Great service

Great service. Have used for years with no issues... sadly my last parcel was lost in the post... and i had that awful feeling when you are on your last pair of disposables waiting for the delivery! Immediately on contacting them, they resent the whole order by courier so it was with me the next day. Aside from this, prices and availability are always great. The amazing customer service is a bonus :)

By from Unknown location on 27.07.2022 15:58

Was this review helpful to you? Yes or No

Love it

Love it. Always on time :)

By from Unknown location on 27.07.2022 15:52

Was this review helpful to you? Yes or No

Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.