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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14170
4 stars:
792
3 stars:
272
2 stars:
170
1 stars:
284
based on 15688 customer reviews
4.8

Customer Reviews

Showing 13,951-14,000 of 15,688 items.
Great customer service

I have been using Contactlenses for approx 5 years, and their high level of customer service has been consistent throughout.

By from Unknown location on 03.11.2014 15:55

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brilliant service.

I use this company all the time. Excellent service and delivery timelines exceptional

By from Unknown location on 03.11.2014 15:53

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brilliant and so quick as always

I would only ever order from this site. So reliable and so so fast I can always see ;-)

By from Unknown location on 03.11.2014 15:48

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Excellent Service.

After a lay-off, my order reappeared at once and dispatch was really prompt.

By from Unknown location on 03.11.2014 15:34

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Easy to deal with

If you know what you want the site is easy to use and delivery is prompt.

By from Unknown location on 03.11.2014 15:30

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First class service and prompt delivery!

I've always found Contactlenses.co.uk to be the most competitive price for contact lenses and their delivery service is very prompt. First class!

By from Unknown location on 03.11.2014 15:30

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Perfectly efficient

I always order my lenses from this company as they are the cheapest... They deliver soo quick as will awesome will always be my supplier of lenses

By from Unknown location on 03.11.2014 15:21

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quick & easy

Easy to use website..great prices and fast delivery

By from Unknown location on 03.11.2014 15:12

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Amazing!

I ordered my contacts one day, and had it delivered the next! Never had any issues. Brilliant service.

By from Unknown location on 03.11.2014 15:02

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quick delivery service

quick delivery!

By from Unknown location on 03.11.2014 14:56

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Unacceptable, poor service. Would NOT recommend to anyone!

I am furious ... I ordered my lenses as usual in time for my holiday ... THREE weeks later they eventually arrive AFTER the holiday .... & if that is not bad enough ... They were completely the WRONG prescription!!! So I am left with No lenses and almost £65 out of pocket! Absolutely disgusted, and when I did email I got a snotty email back from some kid! Would NEVER use or recommend this Company again!! Very Unsatisfied Customer!

By from Unknown location on 02.11.2014 17:54

Company replied:

Hello Lorraine, Thank you for your order and for taking the time to get in touch. Please accept our sincere apologies that you are unhappy with the service we have provided. The lenses were ordered on the 19th of October and you were given a despatch date of the 30th of October. They were despatched earlier than expected on the 25th of October and should have arrived with you within a few days. Our Customer Support have got in contact with you to investigate this matter further and get this resolved for you. Again please accept our sincere apologies that we have not met your expectations on this occasion, and for any inconvenience caused to you. Kind regards, Sophie Contactlenses.co.uk

, 03.11.2014 09:35

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perfect fast why you would go anywhere else is beyond me

As always order one day here the next

By from Unknown location on 02.11.2014 10:44

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Excellent as ever! Thank you!

Contact lenses are dispatched and delivered always on time and they are perfect!

By from Unknown location on 02.11.2014 09:50

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great lenses at a great price

They arrived quickly at a great price. Will definitely buy again thanks.

By from Unknown location on 02.11.2014 09:49

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it usually works very well

I like the product, used them for years, occasionally the website and delivery side is clunky. If you are buying for family members [children at boarding school or Uni] its easier to set up one account for each of them otherwise the delivery arrangements can go askew, but generally good - otherwise I wouldn't have used them this long

By from Unknown location on 01.11.2014 19:42

Company replied:

Hello Bella, Thank you for your order and for taking the time to get in touch. It is great to hear that you like the products and continue to use our service. Regarding your comments about different people and addresses on one account being hard to manage, these have been passed onto our web team. Hopefully in the future we will be able to make this easier. Thanks again for your feedback which is always valuable and helps us improve the service we offer to you and others. Kind regards, Sophie Contactlenses.co.uk

, 03.11.2014 15:39

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Doesn't get better than this

Have been using the company and Web ordering for over a year and I have never had any problems, easy to use Website and always on time delivery. It may sound untrue, and the saying goes, if its that good it can't be true; however I can assure you with more than 100% confidence, this is true. Love this site and will not go anywhere else x

By from Unknown location on 01.11.2014 19:34

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unbeatable prices compared to the high street

Excellent service, fully recommend to anyone.

By from Unknown location on 01.11.2014 16:24

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Fantastic service, great products!

Ordering from here is so much cheaper. The service is quick and reliable and I've never had a problem with any of my orders. I have been ordering from here for years and would recommend it to everyone!

By from Unknown location on 01.11.2014 14:59

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Fast, friendly, efficient.

The website & phone support helps you identify the contacts that match your prescription easily. Ordering is simple, frequency & amount is flexible & delivery is swift. Very pleased with product & service.

By from Unknown location on 01.11.2014 13:17

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One on the best online services I have ever used, absolutely first class

I've used the contact lenses site for a couple of years now and they are fantastic. First class next day delivery for no cost, is unbelievable. Even if I forget I'm running out, I know that I'll get them the next day without hesitation. Easy to comply order online with the reorder button and they save your details of your card, so if your in the office or not got your purse you don't need to worry. Great service all round.

By from Unknown location on 01.11.2014 10:22

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Quick & reliable, and a easy web site.

They have a great range, a very easy web site with lots of info. One time my lence's were out of stock so they gave me upgraded ones for no extra charge. And I now continue with them as they are a better lence. I think they are very reasonably priced, and they send them out very quickly.

By from Unknown location on 31.10.2014 23:49

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Real Value For Money

my daughter-in-law recommended contactlenses.co.uk to me. I am impressed with ease of use of website, speedy delivery and quality of lenses. I'll be using them from now on!

By from Unknown location on 31.10.2014 19:38

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Reliable

Reliable service

By from Unknown location on 31.10.2014 16:42

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Great, fast and cheap service

Usually with me within 2 days of placing the Order, never had any problems, excellent service.

By from Unknown location on 31.10.2014 15:59

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Excellent as always

Fast delivery and great quality lenses. Have been coming here for a couple of years and I plan on staying.

By from Unknown location on 31.10.2014 15:53

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quality and comfort was delivered

Good quality lenses. Quick delivery as promised.

By from Unknown location on 31.10.2014 15:29

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Excellent service

Never ordered contact lenses online before and within minutes of investigating the possibility I placed an order on Friday afternoon. Lenses arrived Saturday morning, saving lots of hassle and money. Highly recommended!

By from Unknown location on 31.10.2014 15:17

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I always receive my lenses quickly - excellent service!

I always receive my lenses quickly - excellent service!

By from Unknown location on 31.10.2014 15:09

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Easy to use

Web site informative with a good selection of lenses. I have found reading the reviews very helpfully

By from Unknown location on 31.10.2014 04:07

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Fast efficient service and the best price anywhere. Thanks!

Couldn't find anywhere else off/on-line that could compete on price. Service was fast and efficient. Thanks!

By from Unknown location on 30.10.2014 22:48

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excellent service. fast delivery

I couldn't be happier with the service. Got my contacts the following afternoon. They where cheaper than the ones I usually get and I couldn't tell the difference. Very happy with the service and product. Will be staying with this company.

By from Unknown location on 30.10.2014 20:35

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Contacts Adventure:

Extra prompt delivery. Half the cost of my usual Practitioner and exactly as ordered. Many thanks.

By from Unknown location on 30.10.2014 18:58

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Quick delivery, simple website.

Website was simple to use, product is comfortable to wear and delivery was fast. Thanks.

By from Unknown location on 30.10.2014 17:41

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Good selection of lenses, easy to use website and speedy delivery.

I would definitely recommend this company to buy contact lenses from. The website is easy to use with a good selection of lenses. The delivery is very fast and I have never had any problems with them at all.

By from Unknown location on 30.10.2014 16:39

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Excellent ..top service .. lightening service

Always return to Contactlenses because I get such great service. Easy to use website. Lightening fast dispatch/deliver. Excellent email updates. Superb packaging (fits nicely through the letterbox no need to go to the post office to collect!) would always highly, highly recommend .. keep up the great work!

By from Unknown location on 30.10.2014 16:02

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Affordable and fast delivery - lenses aren't such a pain anymore!

It's a really easy and reliable service to use. I was spending £30 a month on lenses and now I'm spending around £5 for the same brand! One less bill I have to worry about! I'm not so worried about changing my lenses more often as I know I can order some new ones and they will be delivered the next-day! You can try out other brands if you wish and they save all your order information so you don't forget for next time.

By from Unknown location on 30.10.2014 15:37

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So easy and so quick, couldn't be better.

Ordered my lenses on the Wednesday evening and they arrived on the Friday morning. No trouble at all. Very good value for money. Wouldn't buy my lenses anywhere else.

By from Unknown location on 30.10.2014 15:32

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Great value and quality

Read a few bad reviews about these lenses but honestly they are so comfy and just as good as the more expensive premium brands I've used for almost 15 years now.

By from Unknown location on 30.10.2014 15:20

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brilliant

Good lens, fast service, and good price!

By from Unknown location on 30.10.2014 15:10

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Excellent use them all the time

I have been using this company for several years and the postage service is great and always on time. I can highly recommend them.

By from Unknown location on 30.10.2014 15:06

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Outstanding <24 hour service and amazing own brand value.

Pleasure to use because so easy, efficient and cheap.

By from Unknown location on 30.10.2014 15:04

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Always a good service!

I would highly recommend this site. Always good value and very quick delivery.

By from Unknown location on 30.10.2014 15:00

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First class service

Always have what i need in stock,good price and excellent delivery times.

By from Unknown location on 30.10.2014 11:16

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Fast delivery excellent service.

So easy to reorder, quick and efficient delivery, good product.

By from Unknown location on 30.10.2014 08:35

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Another perfect buy

Nothing to say, everything perfect as always. Fast delivery, good product with good prize, excellent communication. 5 stars.

By from Unknown location on 29.10.2014 19:34

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Exceptional service

contactlenses.co.uk provides a fantastic service. The price is very good and I always know that when I order with them my lenses will be with me the next working day, and the postage is free. I've never had any hassle with them, if an item has been unavailable they've always provided me with a suitable alternative. I would always recommend the site to my friends.

By from Unknown location on 29.10.2014 18:44

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Great service, quick delivery+good lenses!

Have ordered from them for a year now. My contacts have always been delivered really quickly and never had a problem with the product.

By from Unknown location on 29.10.2014 18:28

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I see a great future for Contactlenses Co.

I have now used Contact Lenses Co several times and have found the ordering process very easy to use and service has been exceptional with lenses arriving within 48hours of ordering on every occasion..

By from Unknown location on 29.10.2014 16:54

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Simple to use and quick, reliable delivery

Simple to use and quick, reliable delivery

By from Unknown location on 29.10.2014 16:49

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Excellent service. Speedy delivery

A very user-friendly website. My contact lenses were delivered the very next day.

By from Unknown location on 29.10.2014 16:06

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.