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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14158
4 stars:
791
3 stars:
272
2 stars:
170
1 stars:
284
based on 15675 customer reviews
4.8

Customer Reviews

Showing 2,601-2,650 of 15,676 items.
Always a very good service

Always a very good service, would recommend they to anyone.

By from Unknown location on 19.05.2021 19:23

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Good quality contact lenses

Good quality contact lenses. Quick delivery

By from Unknown location on 19.05.2021 13:51

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Great product

Great product, fast delivery.

By from Unknown location on 19.05.2021 11:09

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Where is my loyalty discount?

I have been buying lenses off you for the best part of 20 years and in that time you have never ever offered any type of loyalty scheme or discount or anything which shows your appreciation as a long standing customer. Isn't it about time you showed some thanks?

By from Unknown location on 18.05.2021 15:23

Company replied:

Hello Mr Sheehan, Thank you for your feedback and continued custom. I am sorry you feel you have not been showed how valued you are as a long standing customer. Our 'refer a friend' scheme has been in place for many years which rewards customers of ours referring people they know to order from us. We have also over the last 2-3 years in particular offered regular site wide discounts to all buyer and occasional one off discounts to our long term customers (provided you are signed up to our marketing). Easter was the last offer we had for all buyers to the site and an email was sent out to advise all customers of this. Again I do apologise if you have felt this was not satisfactory, we do really your loyalty with us. Kind regards Hayley

, 20.05.2021 10:36

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Poor has I did not receive my full…

Poor has I did not receive my full purchase order what I had paid for exactly still waiting for the rest of my order they only shipped a part of my order

By from Unknown location on 18.05.2021 15:16

Company replied:

Hello Carlos, Thank you for your order. I am sorry that your full order was not available to be sent out to you, we did advise you of this and sent a majority of it. We have also advised the date of when we expect to fulfill the remaining. Apologies for the inconvenience caused. Kind regards Hayley

, 20.05.2021 10:29

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Can't fault these guys

Can't fault these guys - the prices are great value, there always seems to be stock of what I need and the delivery is superfast.

By from Unknown location on 18.05.2021 14:16

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Overall 5 star services

I am using the websites for many years. Always satisfied with products and the services. Quick delivery even during pandemic. Products as described. Prices are reasonable. Recommend to everybody .

By from Unknown location on 18.05.2021 14:03

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Great company

I’ve used contact lenses.co.uk for years now. Whenever I’ve had a problem they have sorted it immediately even if it was partly my own fault. Deliveries are always fast and the customer service is excellent, I’ve only ever had to contact them twice in 12 years and as I said both times issues have been fixed immediately.

By from Unknown location on 18.05.2021 09:24

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Always fast delivery and great service

Always fast delivery and great service. Good quality lenses at low cost.

By from Unknown location on 17.05.2021 19:01

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Excellent company to do business with.

Always good service from this company. Very easy to use web site and contact lenses have always been exactly as ordered and good quality at very good prices. Order one day and arrived the next day through post.

By from Unknown location on 17.05.2021 16:09

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Arrived next day

Arrived next day. Excellent service and easy to order.

By from Unknown location on 17.05.2021 14:43

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Excellent company to order from

Excellent company to order from. Fast delivery. Would definitely recommend!

By from Unknown location on 17.05.2021 14:41

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Exchanged my lenses no problem after I…

Exchanged my lenses no problem after I made a mistake on my order, excellent service!

By from Unknown location on 17.05.2021 13:51

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Great service

Great service Always delivers quickly Been using them for years never disappoints

By from Unknown location on 16.05.2021 09:09

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Great service

Great service, quick & easy to order, arrived quickly & safely, well packaged, very happy with my contact lenses & some of the most comfortable I've ever had 😊

By from Unknown location on 16.05.2021 00:36

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Great lenses

Great lenses, prompt service

By from Unknown location on 15.05.2021 16:30

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Absolutely first class customer…

Absolutely first class customer service. Delivery time also much quicker than was estimated at time of order.

By from Unknown location on 15.05.2021 16:25

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Service is good but new packaging is…

Service is good but new packaging is rubbish. Perforations between each lens are hard to open and often results in opening more than two pods - leaving the next one to dry out and be ruined.

By from Unknown location on 15.05.2021 13:52

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First class service as always

I’ve used contact lenses uk for a number of years and I’m happy to continue to do so. Always a first class service , they always advice you in advance if there’s likely to be a delay due to ordering , the lenses alway arrive within the dates they give you for delivery

By from Unknown location on 15.05.2021 13:51

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Great service from James!

Great service from James! Yesterday I realised I have been shopping here for 10 years! For the first time ever my order was not as swift as usual (down to the carrier I believe). James was super helpful and very friendly. In the 10 years I have shopped here only one order has gone walkabouts, and that issue was resolved in about 3 minutes. Super service. Here is to the next at least 10 years :)

By from Unknown location on 14.05.2021 09:14

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Fast service and great choices

So easy to use the site. Lots of choice. Good value and very quick service. Thank you

By from Unknown location on 13.05.2021 14:56

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I absolutely love these contact lenses

I absolutely love these contact lenses. Prior to buying these I was using some from the opticians that were quite expensive, these are less than half the price and actually feel a lot better in my eyes than the expensive ones and also seem a lot easier to get out as well.

By from Unknown location on 11.05.2021 21:31

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I bought my contact lenses with you for…

I bought my contact lenses with you for the first time and they are amazing! Also the cheapest one in my life. Quality and price are awesome. Thanks!

By from Unknown location on 11.05.2021 20:01

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Great website and service

I’ve been ordering my contact lenses from this website for the past 4 years and it’s delivered every single time without issues. They literally come the next day! One I had to call customer service and they were so lovely and the issue got resolved so quickly. This is always my go to website for contact lenses.

By from Unknown location on 10.05.2021 14:05

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Amazing xxx

They are brilliant, super cheap and very good quality! Will defo order again x

By from Unknown location on 10.05.2021 13:50

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Really miss the auto re-order feature!

Really miss the auto re-order feature!

By from Unknown location on 10.05.2021 13:50

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Very good service

Very good service, delivery time for standard delivery was very reasonable.

By from Unknown location on 10.05.2021 02:58

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Great Cintacts

Really great contacts and arrived very quickly

By from Unknown location on 09.05.2021 20:35

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Excellent keenly priced

Excellent keenly priced , quality product and service

By from Unknown location on 09.05.2021 17:45

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Brilliant product, brilliant service.

Brilliant in every aspect.

By from Unknown location on 09.05.2021 16:30

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Great prices

Great prices, fast shipping and good communications

By from Unknown location on 09.05.2021 16:09

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Always a quick easy service.

Always a quick easy service.

By from Unknown location on 09.05.2021 14:42

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5 contact lenses have been ripped when…

5 contact lenses have been ripped when I opened them.

By from Unknown location on 09.05.2021 14:02

Company replied:

Hello Abbie, Thank you for your feedback. I am sorry that you have experienced some faulty / damaged lenses. One of our support team will be in touch to discuss a resolution. Apologies again, Kind regards Hayley

, 10.05.2021 12:42

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Absolutely great service very speedy…

Absolutely great service very speedy delivery. Great value for money and a very wide range of lenses.

By from Unknown location on 08.05.2021 23:28

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Quick delivery and easy transaction

Quick delivery and easy transaction. Just enough communication without it being too much. Will definitely recommend use again and recommend.

By from Unknown location on 08.05.2021 15:08

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Lenses

Hi, I lost a couple of contact lenses, got in touch with these people and a couple of days later had my lenses, brilliant service highly recommend, thank you !

By from Unknown location on 08.05.2021 14:12

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Excellent service

Excellent service. Have been getting my lenses here for a few years now and have never been disappointed- would highly recommend. Thank you

By from Unknown location on 08.05.2021 05:48

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Great service from start to finish xxx…

Great service from start to finish xxx fantastic product xxx

By from Unknown location on 07.05.2021 20:09

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Excellent

Excellent - cannot fault

By from Unknown location on 07.05.2021 17:05

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Fast service without issues.

Fast service without issues.

By from Unknown location on 07.05.2021 16:13

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5 star service

5 star service and fast delivery every time. I order Crystal Aqua lenses and they are very comfortable and affordable.

By from Unknown location on 07.05.2021 16:09

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As usual fast flawless delivery

As usual fast flawless delivery. Great website for a repeat order and for the best price on the Internet. Love this website!

By from Unknown location on 07.05.2021 13:55

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Great fast service

Great fast service. Easy to order and ask for repeat request is fab! Very comfortable to wear. Will use again and again

By from Unknown location on 06.05.2021 14:37

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The best I have ever purchased so…

The best I have ever purchased so comfortable don't even know they are in. I bought Crystal monthly

By from Unknown location on 05.05.2021 09:09

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"""Would recommend"""

"Easy to use the website, re-order option is fast and delivery is timely. ""Would recommend"""

By from Unknown location on 04.05.2021 14:44

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Excellent service received lenses well…

Excellent service received lenses well packaged within 2 days of a late order. Highly recommend

By from Unknown location on 04.05.2021 13:48

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Excellent service- great product and…

Excellent service- great product and super speedy next day delivery

By from Unknown location on 03.05.2021 14:15

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As ever, first class service and product

I really don't know why anyone would buy branded lenses (I wear dailies) when this company sells its own label for half the price! Friendly and exceptionally reliable service.

By from Unknown location on 03.05.2021 09:56

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They are a very efficient company

They are a very efficient company. My prescription lenses arrive in two day and at a very good price.

By from Unknown location on 02.05.2021 17:40

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Superb service always very helpful…

Superb service always very helpful .great lenses and easy to put in thankyou for all your help when I'm ordering

By from Unknown location on 02.05.2021 14:37

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.