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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14159
4 stars:
791
3 stars:
272
2 stars:
170
1 stars:
284
based on 15676 customer reviews
4.8

Customer Reviews

Showing 3,651-3,700 of 15,676 items.
First class service

First class service, lenses shipped and received within 3 days of order, replaced one box of lenses which I ordered wrong at no expense, will definitely be ordering again, once again top service and company.

By from Unknown location on 07.05.2020 21:53

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Brilliant service

Brilliant service Was ordering of another company but they couldn’t order for me so I found you and it’s been amazing

By from Unknown location on 07.05.2020 18:37

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Swift action on order and delivery

Swift action on order and delivery. Can't fault

By from Unknown location on 07.05.2020 15:22

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Fast delivery

Fast delivery. Excellent service.

By from Unknown location on 05.05.2020 14:06

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A definite contender for lens supply vs…

A definite contender for lens supply vs high street. I had been wanting to try daily lenses for quite a while but had been advised by my optician at Specsavers that the equivalent of my current monthly lenses were more than double the price in a daily option. However, a friend recommended Contactlenses.co.uk and it was easy to search for daily lenses and read the descriptions - I also spoke to someone on the online chat and they were helpful. Very reasonable price and I am in the midst of trying them out but certainly something I will continue using.

By from Unknown location on 05.05.2020 14:03

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So far I have wasted five contact…

So far I have wasted five contact lenses. Four of them ripped and one was useless in one eye so I had to take it out and revert to my glasses whilst I was out of the house I have been wearing lenses for 40 years and I am used to handling delicate lenses. I wonder if htis is a faulty batch?

By from Unknown location on 05.05.2020 13:24

Company replied:

Hello. Thank you for your feedback. I am sorry you have experienced some damaged lenses, this is very uncommon. A member of our customer support will be in touch to discuss this with you. Apologies again, Kind regards Hayley

, 06.05.2020 12:02

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Very happy with quality and it was very…

Very happy with quality and it was very fast.

By from Unknown location on 05.05.2020 12:27

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Thank you I got my delivery exactly a…

Thank you I got my delivery exactly a week after I ordered which I found excellent due to Covid 19.

By from Unknown location on 05.05.2020 10:35

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Always deliver quickly

Always deliver quickly and with great communication.

By from Unknown location on 05.05.2020 10:15

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Absolutely terrible service

Absolutely terrible service. Took over a week.i spoke to someone they blamed Royal mail, but I had other royal mail delivery during the time I was waiting, no delays in them It wasn't a little longer it was over a week royal mail managed to deliver 2nd class in a couple of days? May be worth using second class instead of first class

By from Unknown location on 05.05.2020 06:50

Company replied:

Hello David, I am sorry to hear that your order did not arrive as quickly as they usually do from us and that you were in need of them sooner. Your order left our despatch centre on time and the delay was unfortunately but understandably within the postal service. The majority of Royal Mail first class orders are taking 2-5 days to arrive, however we need to allow 7 working days at present before considering a parcel as lost. Delays are due to increased volume generally at Royal Mail and physical distancing measures in their work place. Apologies again for the inconvenience caused, Hayley

, 05.05.2020 12:54

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Prompt and efficient service.

Prompt and efficient service with packaging that fits through the postbox.

By from Unknown location on 04.05.2020 16:20

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Very comfy on my eyes

Very comfy on my eyes

By from Unknown location on 04.05.2020 15:43

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So far very pleased with your lenses

So far very pleased with your lenses

By from Unknown location on 04.05.2020 15:34

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Order exactly right and timely delivery.

Order exactly right and timely delivery.

By from Unknown location on 04.05.2020 14:15

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Service was very good

Service was very good. Not the most comfortable lenses

By from Unknown location on 04.05.2020 14:11

Company replied:

Hello Yolande, Thank you for your review. Its great to hear you were pleased with our service. I am sorry the lenses appear not suitable. Our customer support team will be in touch shortly. Thanks again, Hayley

, 05.05.2020 12:48

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Great service 👍🏻

Simple order process and very fast delivery! Great!

By from Unknown location on 04.05.2020 13:55

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Most of the contact had splits in them…

Most of the contact had splits in them been using contact for nearly 4 years and have never had this problem with other companies so won’t be using this company again and I’m never one to leave a bad review but this is one that was really bad but there delivery was quick which was the only plus side

By from Unknown location on 04.05.2020 08:08

Company replied:

Hello, Thank you for taking the time to review our service. I am pleased to hear our delivery reached you quickly, it is unfortunate and rare that your lenses had so many faults. A customer support team will be in touch to discuss this with you. Apologies again for the inconvenience. Kind regards Hayley

, 04.05.2020 12:43

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contact lenses

very quick delivery service great product

By from Unknown location on 03.05.2020 23:23

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Easy website

Easy website. Great choice of lenses. Quick delivery Thank you

By from Unknown location on 03.05.2020 21:38

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Once again

Once again. Excellent service.

By from Unknown location on 03.05.2020 16:51

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Great service from easy ordering to…

Great service from easy ordering to fast delivery and handy reminder emails. Couldn’t ask for more. Thank you :)

By from Unknown location on 02.05.2020 18:41

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Brilliant !!

Delivery was average but good considering this corona situation we are in. Packaging was absolutely superb and so are the lenses! I’m very satisfied

By from Unknown location on 02.05.2020 18:29

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Always excellent service

Always excellent service. used for years.

By from Unknown location on 02.05.2020 16:47

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Prompt service

Prompt service - couldn't ask for better - thanks!

By from Unknown location on 02.05.2020 15:43

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The place I ordinarily order my contact…

The place I ordinarily order my contact lenses from was closed due to covid-19 so I ordered from here on the back of a recommendation and I’m so glad I did. The lenses where cheaper and a lot better quality, even at the end of a long day the lenses are still comfortable to wear. I ordered a lunchtime and they had arrived by the following morning. The site was easy to navigate and I won’t be going back to my previous supplied

By from Unknown location on 02.05.2020 14:41

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Excellent service

Super fast delivery and well packaged. Best value for daily lenses.

By from Unknown location on 02.05.2020 13:00

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Excellent service

Excellent service Easy to use website.👍

By from Unknown location on 02.05.2020 09:54

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Fast delivery and comfortable contact…

Fast delivery and comfortable contact lenses

By from Unknown location on 02.05.2020 08:30

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Excellent

Excellent. Good lenses, cheap price, delivered quickly.

By from Unknown location on 01.05.2020 20:16

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I was helped through the process of…

I was helped through the process of paying which made it easier for me and the going lady was very helpful . Lenses arrived promptly

By from Unknown location on 01.05.2020 19:08

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Good

Good but they Irritate my eyes have to put new ones in to stop this

By from Unknown location on 01.05.2020 18:58

Company replied:

Hello Alice, Thank you for your feedback. It is unfortunate the lenses appear to not be suitable. One of our customer support team will contact you shortly. Kind regards Hayley

, 04.05.2020 12:38

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Great service and very efficient.

Great service and very efficient.

By from Unknown location on 01.05.2020 17:35

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Good job!

Good service. Fast delivery!

By from Unknown location on 01.05.2020 16:32

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arrived quickly

arrived quickly, no issues

By from Unknown location on 01.05.2020 16:13

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Great deal

Great deal, discount code sent to my email.

By from Unknown location on 01.05.2020 16:07

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The lenses arrived on time

The lenses arrived on time, however, there are better quality lenses available at slightly cheaper prices. The edges of the lenses irritate my eyes after a couple of hours, unlike those from my previous supplier. Also, the exact strength was not available, so I had to compromise. There is also too much plastic being used for the containers, and the design of the container, which makes them more difficult to handle. The lens doesn't stay in the container when you tip out the solution, either.

By from Unknown location on 01.05.2020 16:05

Company replied:

Hello, Thank you for reviewing our services. I am pleased that your lenses arrived in a good time. It is unfortunate that the lenses were not suitable for you on this occasion. One of our customer support team will be in touch to discuss your options. Kind regards Hayley

, 04.05.2020 12:34

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Arrived very quick

Arrived very quick, exactly as advertised and promised. Well packaged, great value for money. Ordering and web site easy to use.

By from Unknown location on 01.05.2020 16:02

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Excellent service

Very prompt delivery and easy site to navigate.

By from Unknown location on 01.05.2020 15:32

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I used to receive these contact lenses…

I used to receive these contact lenses in a small box that was posted through the letterbox. Now they're sent in a huge box - far too big for the contents - with loads of unnecessary packaging. Not sure why they made this change when the smaller box meant I didn't need to be to receive the package and meant less packaging to recycle. (And as I can't reply to the response below - I should add that this change to the packaging happened long before lockdown... )

By from Unknown location on 29.04.2020 17:01

Company replied:

Hello GM, Thank you for your review. Our despatch centre have confirmed that the on-going COVID-19 issues, this has had an impact on our box supplies. Therefore we have had to use packaging that would not be the ideal solution usually. Apologies again for the inconvenience this may have caused you. We are hoping to be back to normal soon. Kind regards, Hayley

, 04.05.2020 13:04

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Great and quick service

Amazing price, amazing service and comfortable lenses to wear

By from Unknown location on 29.04.2020 14:33

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Excellent

Really efficient service despite the current difficult environment - excellent

By from Unknown location on 29.04.2020 13:58

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Good expirence

Done a few orders from Contaclenses.co.uk never had any issues , prices are reasonable and orders always arrived fast too . Would definitely recommend.

By from Unknown location on 29.04.2020 09:21

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Highly recommended

I ordered four boxes of the daily crystal range just to see how they were. I was really delighted with the performance of these contacts, and at an extremely good price. I was waiting for the dry eye towards the end of the day, but it didnt happen. I will definately purchase again and swap for my more expensive contacts from a different supplier. My contacts arrived very promptly (within a few days) and the box was the correct size to go through the letter box Highly recommended!

By from Unknown location on 29.04.2020 07:35

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Quality affordable contact lenses

There’s a good selection of contact lenses available at very reasonable prices. Delivery is quick and reliable. Website is easy to use and I particularly like the order again option which saves me time.

By from Unknown location on 29.04.2020 05:31

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Service and delivery quick

Service and delivery quick- especially during these times. Unfortunately the lenses were not suitable as they caused my eyes to sting to the point I could only keep them in for about a minute

By from Unknown location on 29.04.2020 04:44

Company replied:

Hello Dave, Thank you for reviewing our services, I am sorry that the product was not suitable and resulted in a lower score for us. Its great the lenses arrived in good time! A member of our customer support team will be in touch to resolve this for you. Thanks again, Hayley

, 30.04.2020 17:59

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Excellent service

Excellent service. Thank you.

By from Unknown location on 28.04.2020 21:17

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good fast delivery service

good fast delivery service, lenses feel really comfy. Thank you.

By from Unknown location on 28.04.2020 20:01

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I have been a customer for many years

I have been a customer for many years, never a reason to complain as I have always received excellent service at a fair price. PG.

By from Unknown location on 28.04.2020 19:31

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very easy and efficient service

very easy and efficient service

By from Unknown location on 28.04.2020 19:06

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Outstanding

Outstanding! This company is amazing. Have used them for some time now and they never fail. Brilliant product, well informed service and very fast delivery. Thank you so much. Will never go back to getting my contact lenses from an optician again.

By from Unknown location on 28.04.2020 16:56

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.