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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14189
4 stars:
793
3 stars:
272
2 stars:
170
1 stars:
284
based on 15708 customer reviews
4.8

Customer Reviews

Showing 5,051-5,100 of 15,708 items.
Next day option scam

Nothing wrong with the lenses, my issue was the delivery. I ordered them late Thursday evening and paid extra to have next day delivery, but apparently you can only get next day if ordered after 3:30pm so thought I would get them worse case Saturday morning, really needed my lenses Saturday night, but no lenses arrived, I didn’t receive them till Monday. So be careful with the next day option as they will still charge you even thou they know you won’t get them the next day.

By from Unknown location on 17.04.2019 09:13

Company replied:

Hello Martine, Thank you for your review, I'm pleased you are happy with our Crystal brand lenses. I am sorry that your order did not arrive when expected. It is unfortunate that as you ordered late at night on the Thursday, your order was not processed or despatched until the Friday which the site advised you of before payment. Our delivery option you selected is 'next working day' which does not include Saturdays i'm afraid, therefore Monday was the correct day for your delivery. Apologies again for the delay and inconvenience this may have caused. Kind regards Hayley

, 17.04.2019 14:06

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Quick and efficient service

I always go for the same product because I stick to what I know best. They have a fast and friendly service and my contact lenses always arrive pretty much the next day. Very happy with the rapid and hassle free service

By from Unknown location on 16.04.2019 22:38

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Excellent

Excellent, prompt delivery. Will always use this company. Used them for years and never been let down.

By from Unknown location on 16.04.2019 21:23

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No hassle at all and delivered very…

No hassle at all and delivered very promptly. Great service

By from Unknown location on 16.04.2019 17:52

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Always provide first class service

Always provide first class service, been a customer since they began. Never had an issue! 😀

By from Unknown location on 16.04.2019 15:03

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Still with them after 7 years

Quick response for any inquiries with quick resolution and dispatch time. I had a problem with the postman not delivering to my house and went on holiday - coming back the package was sent back as I didn't collect it in time. However the customer service team promptly sent a new order out straight away when I raised it. I've been with them for over 7 years and still highly recommend them!!!

By from Unknown location on 16.04.2019 06:27

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Excellent, reliable service

Excellent, speedy and accurate service. I have been ordering my lenses from Contactlenses.co.uk. every month for several years and would highly recommend them.

By from Unknown location on 15.04.2019 20:26

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Excellent

Excellent, always fast shipping

By from Unknown location on 15.04.2019 17:30

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Great service I only ordered 30days as…

Great service I only ordered 30days as I just wear contacts when and if I want so didn’t want to sign into a monthly deal. I can reorder when I want 👍

By from Unknown location on 15.04.2019 15:28

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Very happy Contactlenses.co.uk

Very happy Contactlenses.co.uk, I always order from them and have never had any issues. Will always recommend them.

By from Unknown location on 14.04.2019 11:46

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Fast service

Fast service, great product, happy customer

By from Unknown location on 13.04.2019 07:26

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Quick and easy to use

Quick and easy to use. So much cheaper than other sites.

By from Unknown location on 12.04.2019 20:54

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Always great

Always great, efficient fast service. Receive my lenses within days

By from Unknown location on 12.04.2019 17:55

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Excellent service at very competive prices

I have used this company for several years My lenses have always been dispatched within 24 - 48 hours Excellent service at very competitive prices

By from Unknown location on 12.04.2019 15:01

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Not happy with huge box

The speed of service and quality of product is great but my issue is the huge box they are delivered in. With previous contact lenses delivery they have been in slim boxes that fit through letterbox so postman can deliver even if I'm out which is great if you need them urgently, having to troop to post office for them is annoying and an inconvenience.

By from Unknown location on 11.04.2019 17:39

Company replied:

Hello Stacey, Thank you for your review and its great to hear your positive feedback on our products. I am really sorry for the inconvenience of collecting your parcel. We are aware of the box size issue and are in the process of introducing another slimmer box as we used before. Apologies again, Kind regards Hayley

, 12.04.2019 16:40

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Reordering my contact lenses was easy…

Reordering my contact lenses was easy and they arrived as per the notification without any problems

By from Unknown location on 11.04.2019 14:55

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Fast and cheap delivery of my lenses.

Fast and cheap delivery of my lenses.

By from Unknown location on 11.04.2019 14:45

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Excellent service ....my order came in…

Excellent service ....my order came in three days

By from Unknown location on 11.04.2019 08:18

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Good product and very quick service.

Good product and very quick service.

By from Unknown location on 10.04.2019 17:38

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Quick delivery

Quick delivery. Reasonable price. Very happy with the service. I’m so glad my daughter recommended this company.

By from Unknown location on 10.04.2019 14:58

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Excellent service as always

Excellent service as always - fast postage to the Falkland Islands and well packed. Thank you!

By from Unknown location on 10.04.2019 12:23

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Excellent service

Excellent service, superb dispatch, can’t recommend enough

By from Unknown location on 10.04.2019 03:02

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Very fast delivery!w

Very fast delivery!

By from Unknown location on 09.04.2019 22:32

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I order my lenses to be delivered…

I order my lenses to be delivered overseas, the US and France. The service is first rate. 5 stars.

By from Unknown location on 09.04.2019 22:25

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Great service and product

Great service and product. Super fast delivery. Will defo reorder!

By from Unknown location on 09.04.2019 19:41

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Extremely quick free first class…

Extremely quick free first class delivery, highly recommended!

By from Unknown location on 09.04.2019 15:26

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excellent service as usual!

excellent service as usual!! Lens arrived next day would recommend to anyone

By from Unknown location on 09.04.2019 11:45

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Quick and easy

Quick and easy. Any communications very well handled. No problems at all with this company

By from Unknown location on 09.04.2019 10:42

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Great service as always

Great service as always, super quick dispatch and delivery

By from Unknown location on 09.04.2019 09:58

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Excellent service

I have been given an excellent service from Contactlenses.

By from Unknown location on 09.04.2019 09:21

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Ordering my new lenses was really quick…

Ordering my new lenses was really quick and easy, and I loved that there were cheaper options than many other contact lens suppliers (including high street opticians). My lenses arrived in the expected delivery time and there was not a wasteful amount of packaging. Unfortunately my right eye did not take to the new lenses so I had to return them, and this was one of the most simple returns I've ever dealt with. The customer service was wonderfully helpful and polite, and my refund was processed within three business days of returning the lenses. Once I speak to my optician to find out what lenses might suit me better, I'll definitely be a returning customer!

By from Unknown location on 09.04.2019 08:08

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Easy to order and delivered as promised!

Easy to order and delivered as promised!

By from Unknown location on 08.04.2019 21:17

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Good website with clear descriptions

Good website with clear descriptions. Excellent price and superfast delivery.

By from Unknown location on 08.04.2019 19:06

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Very professional

Very professional, fast and reliable. They are always delivered quickly. Fantastic!

By from Unknown location on 08.04.2019 18:29

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Perfect as usual!

Easy ordering, fast delivery

By from Unknown location on 08.04.2019 17:44

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Excellent service with prompt delivery.

Excellent service with prompt delivery.

By from Unknown location on 08.04.2019 16:51

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Very fast delivery

Very fast delivery, arrived next day. Been ordering from this site for at least 5 years, and never had any issues with the product or delivery timescales.

By from Unknown location on 08.04.2019 16:04

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Cheaper elsewhere.

I have been using your website for around 6 - 7 years now and have had little problems in that time, however my last order I specifically paid extra for next day delivery and did not receive my parcel till two days later. In the meantime i needed my lenses so found an alternative website which sells the same lenses for approximately £5 cheaper per box, and they offer next day delivery as standard (as I buy two boxes this is almost a saving of £15 for me). Thank you for your service over the years but as a consumer you expect to get what you pay for and if that service is on offer elsewhere for cheaper, I'd be stupid not to go with them in future.

By from Unknown location on 08.04.2019 15:48

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Excellent speedy service

Excellent speedy service. Very pleased with goods ordered. Shall definitely be using again.

By from Unknown location on 08.04.2019 15:41

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Fast delivery and competitive prices

Fast delivery and competitive prices. Highly recommended

By from Unknown location on 08.04.2019 15:38

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Good service.

Ordered these with trepidation as I've had poor experience with other companies. Ordering process was easy peasy (as long as you know your script) and they arrived within a few days. The price is excellent compared to what I was paying through optician, and as I wear them so infrequently I ended up having to pay for a full eye test every time too. The lenses feel good quality and are comfortable when in. Easy to remove too. I'll definitely use this company again.

By from Unknown location on 08.04.2019 15:37

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Only good things to say!!

Excellent quality lenses at a very good price and super speedy delivery. I’ve been using contactlenses.co.uk for over a year and would not contemplate using anyone else

By from Unknown location on 08.04.2019 15:35

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Speedily delivery of the item ordered

Speedily delivery of the item ordered. Good price. Lot of options to choose from.

By from Unknown location on 08.04.2019 15:30

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I found this website after reading a…

I found this website after reading a Money Saving Expert review which happened to mention them among others. I ordered Crystal Aqua Daily lenses (30 for £5.99) which is a huge bargain. The quality of the product for that price is unbelievable. Thanks Contactlenses.co.uk :-) I'll be recommending you to friends...

By from Unknown location on 08.04.2019 15:21

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Too much plastic

The price and quality of the contact lenses you send out are good but the packaging is far too much and you use way too much plastic. There's no need to wrap the contact lense cases in more plastic, and there's no need to send new contact lense cases everytime a regular customer re-orders. People should have the option of getting them rather than it being standard. I have so many now - can I send them back if I havn't used them. Thanks!!

By from Unknown location on 06.04.2019 08:56

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Crystal Aqua Daily Contact Lenses

Contact lenses are extremely comfortable and are excellent value. Super fast delivery too.

By from Unknown location on 05.04.2019 19:02

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Great company! Recommend!

I've been a loyal customer of Contactlanses.co.uk for over 10 years now! Never let me down, great site and great prices! Very happy with it and will use it for years to come. Definitely recommend!

By from Unknown location on 05.04.2019 18:03

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Excellent service

Excellent service, good quality of contact lenses and great prices.

By from Unknown location on 05.04.2019 15:22

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I really love the new Aqua lenses

I really love the new Aqua lenses! one again thank you. X

By from Unknown location on 05.04.2019 15:14

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Been using them for a few years

Been using them for a few years. First class and no fuss. Quick delivery.

By from Unknown location on 05.04.2019 15:09

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.