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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14159
4 stars:
791
3 stars:
272
2 stars:
170
1 stars:
284
based on 15676 customer reviews
4.8

Customer Reviews

Showing 5,701-5,750 of 15,676 items.
NO COMPLAINTS

I have used contactlenses.co.uk numerous times now, for both lens solutions and contact lenses and I have no complaints. I have found ordering easy with the option to repeat last order and delivery is fast. It used to be free next day delivery, but now the company charges £5 for this delivery option, so I go for the free delivery option which is 2-3 days. I just make sure I order what I want in plenty of time so that I don't run out. I am happy with the products too. No complaints.

By from Unknown location on 25.11.2018 09:32

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I didn't get on with last order and it…

I didn't get on with last order and it was dealt with immediately, I was even sent a complete replacement of last order, great customer service , Thank you everyone, you excelled in service .

By from Unknown location on 24.11.2018 12:55

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Such a prompt service!

Such a prompt service!

By from Unknown location on 23.11.2018 21:04

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Excellent service

Quick reliable service every time used

By from Unknown location on 23.11.2018 20:47

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Efficient

Always a quick, efficient, friendly service.

By from Unknown location on 23.11.2018 16:18

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always excellent service

always excellent service - like the new packaging

By from Unknown location on 23.11.2018 15:49

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Brilliantly quick and super efficient…

Brilliantly quick and super efficient as always.

By from Unknown location on 23.11.2018 15:44

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Easy to order

Easy to order. Arrived following day

By from Unknown location on 23.11.2018 15:36

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Eccellente!

Eccellente!

By from Unknown location on 23.11.2018 15:24

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Excellent speedy service

Excellent speedy service

By from Unknown location on 22.11.2018 18:49

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Arrived promptly and are better And a lot cheaper than my usual ones from specsavers

Arrived promptly and are better than my usual lenses from specsavers

By from Unknown location on 22.11.2018 18:15

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Excellent service Fast Delivery

Excellent service. Super fast delivery. Ordered late afternoon and received the next day.👍👍👍

By from Unknown location on 22.11.2018 16:18

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So far so good

So far so good. Arrived quickly. Lenses are comfortable and do what they’re supposed to

By from Unknown location on 22.11.2018 15:59

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Easy to order

Easy to order. Delivery as expected. Well packaged and product never lets me down. Never had a defect. All starts with a simple to negotiate web site

By from Unknown location on 21.11.2018 22:03

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Absolutely amazing

Absolutely amazing, been using this company for years! Communication is spot on & ive never had any problem at all 👍🏻

By from Unknown location on 21.11.2018 21:52

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Great site and service

Great site and service, never let me down. Have been using them for a few years now, good quality and range of lenses and accessories. Would definitely recommend.

By from Unknown location on 21.11.2018 18:06

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Excellent service

Excellent service, been using this website for years and never had a problem. Lenses are delivered straight away. I don't have a bad word to say about this site. Truly exceptional

By from Unknown location on 21.11.2018 15:55

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Cheap and fast!

Cheap and fast!

By from Unknown location on 21.11.2018 15:47

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Fast and reliable

Fast and reliable! Contact lenses in 2 days!

By from Unknown location on 21.11.2018 15:36

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Excellent website and online ordering…

Excellent website and online ordering process. Fast delivery to Spain. Not the lowest prices but acceptable.

By from Unknown location on 21.11.2018 11:12

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Excellent service

Excellent service: prompt , easy to use, good prices

By from Unknown location on 20.11.2018 18:40

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Re-ordering lenses

Very helpful sales agent who found my last order and reordered for me. Lenses arrived in 24 hours. Pleased with the service I received.

By from Unknown location on 20.11.2018 17:36

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Have used this company for years

Have used this company for years. Excellent service every time for a fraction of the price of other retailers. Would recommend.

By from Unknown location on 20.11.2018 17:00

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Very fast delivery...

Very fast delivery...have been buying from these for the past 5 years and will continue to do so.

By from Unknown location on 20.11.2018 16:36

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Always had good experiences with…

Always had good experiences with ordering my contact lenses, more reasonably priced than other places and super quick delivery

By from Unknown location on 20.11.2018 16:22

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The quickest delivery ever!

Excellent service! That was a pleasure to deal with you.

By from Unknown location on 20.11.2018 01:55

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Excellent service

Excellent service. Delivery within a few days. Highly recommended.

By from Unknown location on 19.11.2018 22:52

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The gentleman on the phone was…

The gentleman on the phone was professional and polight. A pleasure to deal with and answered all my questions. I will use this service again. Thank you

By from Unknown location on 19.11.2018 19:52

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First class

First class - arrived next day

By from Unknown location on 19.11.2018 19:41

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Very good site.

Very good site. Helpful staff when my order needed changed. Would recommend.

By from Unknown location on 19.11.2018 18:34

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Good service.

Good service.

By from Unknown location on 19.11.2018 18:03

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Top services. Nothing to complain.

It is 5 years that I am using this services and they are just amazing. Always receive thinks on time the quality of the lens it is really good. Once I did not receive a package and they refund me so just a great services. Happy with the service nothing to improve. Will be nice have some promotion some times like 25% off or similar.

By from Unknown location on 19.11.2018 17:16

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The BEST!

The best! Very easy to order and re-order. Shipping is quick.

By from Unknown location on 19.11.2018 17:14

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Fair price

Fair price, fast accurate dispatch. Will use again.

By from Unknown location on 19.11.2018 16:36

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Excellent speedy service.

Excellent speedy service.

By from Unknown location on 19.11.2018 16:35

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Service great but these were different…

Service great but these were different lenses to my usual ones I purchase and only slept in them once and next day had to remove 1 which left me with a red swollen, weeping eye for which I had to get medication. I am now afraid to try again in case I get same reactiin5

By from Unknown location on 19.11.2018 16:22

Company replied:

Hi Linda, Thank you for being a customer of Contactlenses.co.uk and for taking the time to leave a review. It is great to hear you are happy with the service however I am sorry to hear that the lenses you tried cause you some issues. These lenses can be worn overnight but only under guidance from your Optician. They would be able to check your suitability for wearing extended wear lenses and provide you with best practice for using them. Our customer support team will be in contact with you to discuss this further. Until then I would advise you not to wear the lenses again and I do hope your eye is feeling better soon. Kind regards, Sophie Contactlenses.co.uk

, 19.11.2018 17:56

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Good lenses

Good lenses, great prices, well packed, fast delivery

By from Unknown location on 18.11.2018 15:13

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Had ordered from you many times

Had ordered from you many times, again got lenses fast and I'm happy, thank you

By from Unknown location on 17.11.2018 06:59

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Super fast shipper

Super fast shipper. Very accurate!

By from Unknown location on 17.11.2018 05:19

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My contacts were sent in a very timely…

My contacts were sent in a very timely fashion and should have been delivered without problem. The post office in my location has somehow managed to lose my contacts for 3 weeks now, which has nothing to do with Contactlenses. They sent me my receipt and confirmation number for delivery so I've been able to try and work with the post office to find out what happened. After submitting my review, Contactlenses reached out to me and attempted to assist me with the post office who did not know anything. Contactlenses offered to resend my order at no additional charge to me. This company is amazing and I will continue to buy from them in the future.

By from Unknown location on 16.11.2018 20:01

Company replied:

Hi Jessica, Thanks for choosing us and for taking the time to leave a review. It's great to hear that you are happy with the service we have provided however I am sorry to hear that you do not have your order yet. Our customer support team will get that looked into as we want to make sure you receive your contact lenses. Best wishes, Contactlenses.co.uk

, 18.11.2018 14:11

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Maybe, just maybe, a comfortable lens ! and very prompt delivery.

Prompt delivery(within 24 hours of ordering). Long time user of contact lenses and the holy grail for me is to find a lens that does not feel uncomfortable. Despite the hype, expensive Brand Name contacts invariably feel uncomfortable. Have to say that Crystal Aqua 1 day Contact lenses, for me at least, during my trial period, appear to be the best of the lot in terms of comfort and at half the price. This is great the price of brand name contact lenses is increasingly prohibitive.

By from Unknown location on 16.11.2018 19:31

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Having been ordering my lenses through…

Having been ordering my lenses through you guys for approximately 10 years now, I have never been disappointed with the service. Ever! I will always order from you guys- easy online ordering, super quick delivery and if I’ve ever had a problem, you guys have always sorted it quickly and professionally! So, thank you!

By from Unknown location on 16.11.2018 16:50

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Ordered my contacts with my current…

Ordered my contacts with my current prescription. The ordering and delivery were simple to do and understand, the company emailed the order was secure and the delivery date , all my expectations in this regard were fully met. The contact lenses received are in fact much easier to use and very comfortable, all good!

By from Unknown location on 16.11.2018 16:32

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Rapid delivery

Rapid delivery - reliable

By from Unknown location on 16.11.2018 15:42

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Always order from here

Always order from here! Was recommended by a friend after having issues with my specsavers lenses which I paid double for! They were always dry after 3 hours wear max. I order the same lenses for £7.25 for 30 pairs and Delivery is so quick. I was a bit sceptical as the site didn’t look legit but I ordered once and never looked back

By from Unknown location on 16.11.2018 15:34

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Lenses came very fast

Lenses came very fast, work perfectly

By from Unknown location on 16.11.2018 15:32

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Change the packaging please

Efficient service however please use boxes that will fit through the letterbox rather than having to go to collect from the post office every time

By from Unknown location on 16.11.2018 12:54

Company replied:

Hi Rebecca, Thanks for being a customer and for taking the time to leave a review. Thanks for your feedback and I apologise for the inconvenience caused by having to go to the post office to collect your order. We have redesigned the Crystal packaging into a flatter box so that it is more letterbox friendly. We are in a transition phase with some of the old boxes still in stock. When you next order you should be sent the new style box which will fit through the letterbox. Best wishes, Contactlenses.co.uk

, 18.11.2018 14:40

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My son ran out of his contact lenses so…

My son ran out of his contact lenses so I ordered an emergency 3 month supply for him and the lenses came the day after I ordered them, excellent service as usual. I say that because I ordered them from this company in the past.

By from Unknown location on 16.11.2018 07:27

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Very reliable company

Very reliable company

By from Unknown location on 15.11.2018 22:00

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Fast friendly service with excellent…

Fast friendly service with excellent communication.

By from Unknown location on 15.11.2018 21:26

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.