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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14158
4 stars:
791
3 stars:
272
2 stars:
170
1 stars:
284
based on 15675 customer reviews
4.8

Customer Reviews

Showing 601-650 of 15,675 items.
Loyal customer over 10 years!

Been using these folks for over 10 years... never let me down!

By from Unknown location on 28.03.2023 18:32

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Fabulous!!!

Fabulous!!!! When I got let down with my usual provider of contact lenses they stepped up and delivered for me. I was going on holiday and needed a next day delivery which they assured me would happen. Andrew even emailed me to confirm that they were on they're way with tracking info. Very impressed with the service received and ther personal touch from Andrew.

By from Unknown location on 28.03.2023 16:19

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Always satisfied

Easy ordering with fast delivery as usual

By from Unknown location on 27.03.2023 19:19

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Always excellent service and lenses are…

Always excellent service and lenses are good

By from Unknown location on 27.03.2023 19:02

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Good service Quick response as usual

Good service Quick response as usual

By from Unknown location on 27.03.2023 18:19

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Great service with excellent delivery

Great service with excellent delivery. So easy to reorder too.

By from Unknown location on 27.03.2023 17:35

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Fantastic service

Fantastic service. I've been with them for a long time now and never had any real complaints. Any issues that have occurred they have done their best to rectify it. I don't really know many people who uses contact lenses but I certainly would recommend them to these guys.

By from Unknown location on 26.03.2023 16:52

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Great service and support .

Great service and support .

By from Unknown location on 26.03.2023 16:04

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Never got the order right at all

Never got the order right at all, had to have paypal contact them to return my payment...never use again

By from Unknown location on 26.03.2023 13:23

Company replied:

Hello Pamela, Thank you for your feedback. I am sorry you were unable to see correctly with the lenses you ordered. As a dispute was raised via PayPal, this took longer to resolve then if you would had contacted our support team directly. A refund has been issued. Kind regards Contactlenses.

Hayley Brown, 27.03.2023 12:10

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Love this company but packaging could be improved so it can be posted.

Love this company, cheapest you will find but great quality! No complaints other than I wish they sent lenses in post-able packaging. When you’re working 9-5 it’s difficult to receive the package when it comes and often I’ve had mine go back to delivery office which is only open 2 hours a day during working hours which is extremely inconvenient and I can’t collect until the weekend! If that was fixed it would be 5 stars.

By from Unknown location on 25.03.2023 23:00

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Good quality lenses for cheap

Contact lenses came quick and they are extremely comfortable to wear 👍 A bit difficult to get them in due to the fact they tend to fold over but apart from that they’re perfect. Cheap and good quality would recommend

By from Unknown location on 25.03.2023 19:27

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It was a very simple process

It was a very simple process to order my lenses. However my lens didn’t come at first. I called up and they resent my lenses and with next day delivery. Very impressed by their service

By from Unknown location on 25.03.2023 17:54

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Never had any problems with my order…

Never had any problems with my order and fast delivery

By from Unknown location on 25.03.2023 17:31

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Excellent Customer Service

Excellent customer service from Danielle when I needed some help. Multiple resolutions offered and nothing is too much trouble hence the reason I’ve been a customer for many years.

By from Unknown location on 25.03.2023 12:56

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Easy to order

Easy to order, prices competitive and delivery was fast.

By from Unknown location on 25.03.2023 10:36

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Great service to a long term custoner

Great service to a long term custoner

By from Unknown location on 24.03.2023 18:00

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I’ve used contact lenses for years and…

I’ve used contact lenses for years and always bought from this company. Ordering is easy. Delivery is fast and efficient. Customer service is excellent.

By from Unknown location on 24.03.2023 17:04

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Excellent service

Excellent service. Fast delivery. Customer care excellent. I had accidentally ordered the wrong size lenses. The person I spoke to was so helpful and they sent me the correct size lenses and a return label to send the wrong ones back. I could not fault them at all. I’m one very happy customer

By from Unknown location on 24.03.2023 00:24

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I use Crystal Aqua Daily lenses which…

I use Crystal Aqua Daily lenses which are very good and a sensible price. Delivery is fast and reliable.

By from Unknown location on 23.03.2023 17:53

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Very prompt service and excellent comms

Very prompt service and excellent comms

By from Unknown location on 19.03.2023 20:35

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Great customer service

Lenses arrived promptly and a solution was added for free after I made a late alteration to the order.

By from Unknown location on 19.03.2023 20:32

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Superb!

Superb. Good value products. Always delivered on time and always updated during process. Excellent.

By from Unknown location on 18.03.2023 21:26

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Prompt efficient and good value

Prompt efficient and good value

By from Unknown location on 18.03.2023 20:23

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I’m not happy with the quality of…

I’m not happy with the quality of contact lenses. I usually order crystal aqua but at that time they were out of stock.

By from Unknown location on 18.03.2023 18:29

Company replied:

Hello Adrianna, Thank you for your feedback on our product. I am sorry to hear that an alternative lens was not suitable. We would not want you to be wearing a lens you are not happy with. One of our support team will be in touch to try and resolve this issue for you. Apologies for the inconvenience caused. Kind regards Hayley

Hayley Brown, 20.03.2023 19:48

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always amazing service

always amazing service

By from Unknown location on 17.03.2023 18:07

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Very easy to order and fast delivery…

Very easy to order and fast delivery very happy great service

By from Unknown location on 17.03.2023 17:49

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Fast delivery , great service

I have been using this company for years and they’ve never let me down. Fast delivery and great service.

By from Unknown location on 17.03.2023 17:24

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I am very satisfied with Contact…

I am very satisfied with Contact lenses. The only thing I would say is they could get the order to us more quickly.

By from Unknown location on 17.03.2023 16:56

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Always fast and reliable

Always fast and reliable, but getting more expensive!

By from Unknown location on 17.03.2023 16:50

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exceptional professional company

I've used them for year now but recently I made a mistake when ordering my lenses, totally my mistake but they were very understanding and allowed me a full refund. Professional service every time, with a helpful team. Big shout out to Sophie for all her help.

By from Unknown location on 16.03.2023 19:58

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Terrible Company - Customs fee

Terrible Company. I bought from the Irish version of the website contactlensesplus.ie. The delivery stated about 5 days, however, I then got a message after a week stating that I need to pay customs fee of 15 euro to deliver Ireland, which is ridiculous. The website is essentially false advertising - as the website states that it is fast delivery to Ireland. I didn't pay the fee and just sent the goods back. Complete waste of time for something as simple as contact lenses. The customer service representative was also incredibly rude when I contacted them. Won't buy from them ever again. Absolute joke.

By from Unknown location on 15.03.2023 19:23

Company replied:

Hello Michael, Thank you for your feedback. I am sorry that you have not yet received your order and that you were not aware all orders, regardless of the site ordered from are sent from the UK. A note is displayed before checkout to advise customer of the following: 'Contactlenses.co.uk is NOT responsible for any sales taxes, customs duties or other taxes charged by your customs department. Orders are despatched from the UK and you will be responsible for any import taxes or duties.' I apologise that this has caused you an inconvenience. One of our team will be in touch to track your parcel and resolve this for you. Kind regards Hayley

Hayley Brown, 16.03.2023 19:46

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Customer support

Best price lenses delivered quick,only once delivery has failed &customer support was excellent too

By from Unknown location on 15.03.2023 18:11

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Brilliant company

Brilliant company ! Very efficient and fast service .I have been using them for years. Many thanks

By from Unknown location on 15.03.2023 10:27

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Timely and communicative

Timely and communicative. They were able to order my lenses quickly and provided me with a good level of communication. I will continue to order from them in the future

By from Unknown location on 14.03.2023 17:09

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Excellent service and very quick…

Excellent service and very quick delivery

By from Unknown location on 14.03.2023 17:01

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Perfect as always :)

Perfect as always :)

By from Unknown location on 14.03.2023 16:47

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Reliable and quick delivery!

Been using this website for years and years. Reliable and quick delivery with quality products.

By from Unknown location on 14.03.2023 13:16

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Reliable and Efficient

Have used this site for several years. Always pleased with service and products.

By from Unknown location on 13.03.2023 19:19

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Always great!

Always great!

By from Unknown location on 13.03.2023 18:06

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Great next day/2 day service

Great next day/2 day service. Saving me at least 20 a month

By from Unknown location on 13.03.2023 17:06

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used them for years now

used them for years now. Great service and quick delivery

By from Unknown location on 13.03.2023 17:02

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Quick delivery and great product👍

Quick delivery and great product👍

By from Unknown location on 12.03.2023 20:25

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Not great.

The contact lenses are flimsy, and several have torn on removal from their packets. Not that impressed with my recent order at all, I expect better quality from contact lenses.co.uk

By from Unknown location on 12.03.2023 17:30

Company replied:

Hello Liz, Thank you for your feedback on our product. I am sorry to hear that the lenses you ordered were not suitable. I can see that you have been in contact with our support team to resolve this. Thanks again for your review. Kind regards Hayley

Hayley Brown, 13.03.2023 12:34

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Lack of order info

For some reason this time I ordered I received no confirmation email and no despatch details which has never happened before. Usually the service is excellent so please don’t let your standard slip.

By from Unknown location on 12.03.2023 17:00

Company replied:

Hello Phil, Thank you for your review. I can see from our account that all confirmation and despatch emails were sent from us, so I apologise that this time these did not reach your account. This could be a server error so please check your junk folder as it could have reached there. One of our support will be in touch to confirm this and make sure we have your correct email info. Apologies again and thank you. Kind regards Hayley

Hayley Brown, 13.03.2023 12:44

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The use of PayPal is rubbish

The use of PayPal is rubbish

By from Unknown location on 12.03.2023 13:31

Company replied:

Hello Peter, Thank you for your feedback. I apologise if you have experienced difficulties in making a payment via our webpage, I can see you have an open order within your account. One of our team will be in touch to see if there is anything we can help with. Apologies again and I hope we can resolve this for you. Kind regards Hayley

Hayley Brown, 13.03.2023 12:29

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Excellent as every time we’ve…

Excellent as every time we’ve purchased. We don’t habitually use contact lenses, but when we need them you have a competitive price range and excellent delivery options. Thank you for keeping it simple.

By from Unknown location on 12.03.2023 02:39

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⭐⭐⭐⭐⭐

Straightforward purchase, speedy delivery! Highly recommend this website. 👍🏼

By from Unknown location on 12.03.2023 00:06

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Prompt delivery

Prompt delivery. Good value

By from Unknown location on 11.03.2023 17:23

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Excellent

Excellent, arrived promptly and easy to order.

By from Unknown location on 11.03.2023 12:06

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No stock again of my usual prescription

No stock again of my usual prescription

By from Unknown location on 10.03.2023 19:29

Company replied:

Hello Paul, Thank you for your review. I am sorry that your lenses were not available to order this time. We have large quantities on order to try and keep up with the demand of Crystal Aqua. One of our team will be in touch with more info on when these will be available to you. Apologies again and thank you for your patience. Kind regards Hayley

Hayley Brown, 13.03.2023 12:47

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.