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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14189
4 stars:
793
3 stars:
272
2 stars:
170
1 stars:
284
based on 15708 customer reviews
4.8

Customer Reviews

Showing 6,851-6,900 of 15,708 items.
Look no further

Ordered contact lenses and they were delivered on time at a good price, always use this company and never been disappointed.

By from Unknown location on 26.03.2018 08:46

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Been using for over 5 years and always…

Been using for over 5 years and always speedy and professional service. Cant fault the products either

By from Unknown location on 25.03.2018 22:50

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The customer service and speed is great…

The customer service and speed is great however the contacts themself dry our very quick and make my eyes itch.

By from Unknown location on 25.03.2018 22:08

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Excellent

Fast, reliable and very well priced, Best place for contact lenses in the UK.

By from Unknown location on 25.03.2018 15:04

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As always, perfect service

always perfect service, great choice through a simple website - super fast delivery - want for nothing more

By from Unknown location on 25.03.2018 09:19

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Always great service

Always great service

By from Unknown location on 24.03.2018 19:25

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Quick

Quick, easy and very prompt delivery

By from Unknown location on 24.03.2018 10:30

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Erds

Very good indeed

By from Unknown location on 23.03.2018 22:40

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Great service- never disappointed

Great service- never disappointed

By from Unknown location on 23.03.2018 19:34

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Been using this site for years

Been using this site for years. Never failed on price or delivery time. Even sent replacements for damaged lenses. Highly recommend

By from Unknown location on 23.03.2018 19:20

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Good

Great quick service, would use again.

By from Unknown location on 23.03.2018 17:53

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Disappointed

Funny you should contact me now as I am on my way to some far away post office to pick up my package... I usually order from you because of the speed and ease of delivery thanks to the post box shaped boxes. Obviously didn’t happen this time and I am now rushing around town to collect my parcel. Very disappointed. If this is going to be the new delivery standard then I will not be ordering from your website again as the convenience factor was the main reason I chose your company.

By from Unknown location on 23.03.2018 17:00

Company replied:

Hello Delphine, Thank you for your order and I am sorry that on this occasion your lenses did not fit through your letterbox. We try and make all our packaging as letterbox friendly as possible. Thank you for your feedback and a member of our customer support team will be in touch to discuss this further. Apologies for the inconvenience this has caused. Kind regards, Contactlenses.co.uk

, 26.03.2018 13:39

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Definitely recommend

Reasonable prices, fast delivery and good quality lenses, no complaints from me!

By from Unknown location on 23.03.2018 16:53

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Great service.

Great service. Few times lenses inside were damaged

By from Unknown location on 23.03.2018 16:13

Company replied:

Hello, Thank you for your order and for taking the time to leave a review. It's great to hear that you are happy with the service. I am sorry to hear that you have had some damaged lenses. Our customer support team will be in touch to discuss this further. Kind regards, Contactlenses.co.uk

, 26.03.2018 13:14

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Brilliant

Brilliant! Great service, good price and quality lenses. Used to have Specsavers lenses, no comparison, these are far superior. Highly recommended!!

By from Unknown location on 23.03.2018 15:23

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I’ve been buying my contact lenses for…

I’ve been buying my contact lenses for a while now. The ordering process and quick and easy. No problems so far.

By from Unknown location on 23.03.2018 15:17

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Will keep using this company.

Second time I've ordered; first online. As before, excellent service with lenses delivered the next day (package may be too big for letterbox). Easy to use online ordering; just need to have your prescription & lens sizing ready.

By from Unknown location on 23.03.2018 14:10

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This service is terrible

This service is terrible. I've now had 2 orders of contact lenses not turn up - unhelpful, uninformed service on the phone has not helped matters.

By from Unknown location on 23.03.2018 13:30

Company replied:

Hello Hugh, Thank you for your order and I am sorry that you are unhappy with the service we have provided. When you called us to say that your order had not arrived we arranged for your order to be sent again, which it was the same day. Please accept my sincere apologies if this replacement order has not reached you either. Our support team will be in contact to discuss this further. Kind regards, Sophie Contactlenses.co.uk

, 23.03.2018 14:55

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Superb, thanks.

Easy to order on website, very fast service as usual, superb! Thanks...

By from Unknown location on 23.03.2018 05:06

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Always have a great service

Always have a great service, prompt delivery too.

By from Unknown location on 22.03.2018 23:33

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I have been using this company for a…

I have been using this company for a few years now with no problems. always delivered in a timely fashion and if items are out of stock always good clear communication I have never had to return anything

By from Unknown location on 22.03.2018 19:35

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Unusually long order waiting period.

Sadly, warehouse difficulties meant that my total order was unfulfilled for two and a half weeks, and still has to arrive at date. This is admittedly a rare occurrence as past orders appeared within two days. However it could generate problems if the lenses were needed to meet deadlines, holidays etc.

By from Unknown location on 22.03.2018 16:38

Company replied:

Hi Diane, Thank you for being a customer of Contactlenses.co.uk. I am so sorry for the delay with your recent order. Half your order has been sent and the rest will follow ASAP. As you know this is not a usual occurrence and can assure you that next time you order we will be back to our usual speedy delivery. Our support team will be contacted with you tomorrow about the remaining part of your order. Kind regards, Sophie Contactlenses.co.uk

, 22.03.2018 16:56

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I was expecting my lenses within a day…

I was expecting my lenses within a day or so ignore ordering and they took nearer a week. I wouldn’t have ordered had I known they would take that long.

By from Unknown location on 22.03.2018 16:00

Company replied:

Hello Derek, Thank you for your order and for taking the time to leave a review. The multifocal lenses were not in stock when you ordered and you were advised of a despatch date of the 15th of March and we despatched your order on the 16th. As these are a more complex lens they are not always available for same day despatch. We did our best to get the lenses to you as soon as possible and I apologise for any inconvenience the delay caused. Thank you for your feedback which is always helpful and I hope that you will still consider us for future purchases. Kind regards, Sophie Contactlenses.co.uk

, 22.03.2018 16:51

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Fab always have good stock of lenses…

Fab always have good stock of lenses and very quick delivery

By from Unknown location on 22.03.2018 15:33

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Highly recommed

Always fast, reliable and high quality, highly recommend

By from Unknown location on 22.03.2018 15:20

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Easy to order and fast reliable delivery

Easy to order and fast reliable delivery

By from Unknown location on 22.03.2018 15:17

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Quality, safety & speed

Providing excellent quality lenses, in a timely and safe manner.

By from Unknown location on 22.03.2018 11:52

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I ordered my contacts on the 5th of…

I ordered my contacts on the 5th of march and they were not even shipped until the 14th of march, also there is no tracking number and no option to sign for the package online which means I always have to go to the post office and pick then up. It would be much easier if I did not have to sign for them or if I had a tracking number

By from Unknown location on 22.03.2018 02:02

Company replied:

Hi Brittney, Thank you for your order and for taking the time to leave a review. I am sorry your lenses were not in stock when you ordered, we were waiting for a large shipment and we advised at time of purchase that they were not in stock - sorry if you did not see this. I have passed your feedback onto our management team with regards to the tracking and signature for deliveries to the USA. As can appreciate that is an inconvenience to have to collect from the post office. Kind regards, Contactlenses.co.uk

, 22.03.2018 11:17

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I have been ordering my contact lenses…

I have been ordering my contact lenses from contactlenses.co.uk for a few years now. I am extremely satisfied with the product, service and speed of delivery, which has been constant.

By from Unknown location on 21.03.2018 20:30

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Amazing service

Amazing service, I have been using this website for years and have never ever had a problem, great company with great service and recieved my lenses withing a day or two.

By from Unknown location on 21.03.2018 19:09

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Excellent

Excellent, speedy and uncomplicated procedure to reorder. Only took 6 working days from order to delivery ( in Greece) very satisfied and I always recommend to others.

By from Unknown location on 21.03.2018 17:30

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Terrible delivery timing

Ordered 8th March. 14th March still not received items? Checked account on 14th to find status confirming my order was changed on the 14/3. It wasn’t changed at all. Emailed customer services. Received email on 14/3 @ 18.46 to confirm despatch of my order. Terrible delivery timing

By from Unknown location on 21.03.2018 17:29

Company replied:

Hello Nina, Thank you for being a customer of Contactlenses.co.uk and I am sorry that you were unhappy with the delivery timing on your most recent order. On this occasion, your lenses were out of stock and we confirmed a date of the 14th for despatch when you placed the order and in the confirmation email. The lenses came into stock on the 14th, the status changed and the order sent. I am really sorry that this time we didn't despatch as quickly as usual and if you didn't see the expected despatch date. Thank you for your feedback, it is appreciated and it will be used to improve the service we offer. Kind regards, Contactlenses.co.uk

, 22.03.2018 11:10

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Always great and quick service. Really friendly staff

Always great and quick service

By from Unknown location on 21.03.2018 16:31

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Excellent service & delivery

Excellent service & delivery. I have placed an order every month for the last 3 year and have never had any problems!

By from Unknown location on 21.03.2018 15:44

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I made two duplicate orders to my home…

I made two duplicate orders to my home and asked to cancel the order within 15 minutes of making it, but they still sent the contact lenses. The contacts I recieved had very old manufacturing dates 2014/15. I feel like the site is ecommerce focused primarily and offers cheap lenses with a sacrifice on service and quality.

By from Unknown location on 21.03.2018 15:16

Company replied:

Hello, We are very sorry that we sent you 2 orders when you required only 1. They were set up on different accounts with different details and so we missed the duplicate order. Contact lenses can have expiry dates many years ahead of the manufacturing date. We will, however, investigate this further. Customer service is very important to us and we want all our customers to have a great experience with us. It is very regrettable that you have not had that with us on this occasion and we will be in contact to discuss this further. Kind regards, Contactlenses.co.uk

, 21.03.2018 15:58

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Fast delivery but contacts are quite soft..hard to put in

Contacts came really fast-next day but after using visionexpress contacts for years I noticed that these are much softer , so harder to put in. Destroyed 2 pairs before managed to put them in .Contacts kept sticking to my finger and did not want to get it. Maybe I just need more practise ...will see..

By from Unknown location on 21.03.2018 08:20

Company replied:

Hi Indira, Thanks for your order and happy to hear they arrived quickly! Sorry to hear that you are having an issue with your new lenses. It can take a little time to get used to a different brand of contact lenses as they are all a little different. Our customer support team will be in contact to discuss this further. Kind regards, Contactlenses.co.uk

, 21.03.2018 16:07

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Excellent

Excellent, super fast delivery every time.

By from Unknown location on 20.03.2018 21:25

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I have been using this service for…

I have been using this service for years. They’ve never lay me down.

By from Unknown location on 20.03.2018 19:20

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Excellent!!

I have been ordering lenses from this website for many years now. Always a brilliant service and if there are any issues, these are resolved very quickly. Plenty of lenses to choose from. Something for everyone. Nice layout of the website, straight forward ordering process and very quick delivery! More than happy with Contactlenses.co.uk Super pleasant experience!

By from Unknown location on 20.03.2018 18:32

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Easy as you like

From ordering to front door in less than two days. Website is easy to use with ability to reorder last order for convenience.

By from Unknown location on 20.03.2018 18:27

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Superb service every order.

Delivered next day. Spot on service Spot

By from Unknown location on 20.03.2018 17:26

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Easy reorders

Easy reorders, prompt despatch and international delivery option

By from Unknown location on 20.03.2018 17:23

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Order was delivered promptly and the…

Order was delivered promptly and the quality of the own brand daily lens was very good.

By from Unknown location on 19.03.2018 23:53

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Daily disposables

Great product and a great price. Will use again and again

By from Unknown location on 19.03.2018 20:38

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Really simple to order

Really simple to order - they had my last order on file. Arrived within a couple days. great service

By from Unknown location on 19.03.2018 17:08

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I think they are very comfy and cheap

I think they are very comfy. And obviously very cheap. Would definitely recommend these contact lenses to anybody. I have dry eyes but I have no problems with the soft lenses

By from Unknown location on 19.03.2018 15:41

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Quick delivery

Quick delivery, well packaged, easy to deal with.

By from Unknown location on 19.03.2018 15:14

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Great service and delivery times

Great service and delivery times. Highly recommend.

By from Unknown location on 18.03.2018 18:23

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Excellent shipment!

Excellent shipment!! Been sent on Monday and I've received on Tuesday!!! Contacts fit perfectly love it. I will be ordering every month.

By from Unknown location on 18.03.2018 15:21

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Good price

Good price, fast delivery, good product.

By from Unknown location on 18.03.2018 15:06

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.