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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14189
4 stars:
793
3 stars:
272
2 stars:
170
1 stars:
284
based on 15708 customer reviews
4.8

Customer Reviews

Showing 6,901-6,950 of 15,708 items.
Always great service

Always great service, great products.

By from Unknown location on 18.03.2018 15:05

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Excellent customer service and super…

Excellent customer service and super fast delivery

By from Unknown location on 17.03.2018 21:45

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Took exactly 1 week to arrive

Took exactly 1 week to arrive, never mind next day. When I rang to chase the lenses up was told to chase them up myself. Not very good customer service!

By from Unknown location on 17.03.2018 09:19

Company replied:

Hello Janet, Thank you for your order and I am so sorry that your order took a week to be delivered. Your order was sent with Royal Mail First Class delivery the same day as the order was placed. Due to the snow and backlog with Royal Mail deliveries, orders were taking longer than usual to arrive. We asked you to check with neighbours and for a calling card and to call us back if you did not locate your order. We did not hear back from you so assumed your order had been delivered. I am really sorry for the delay, usually, Royal Mail is really quick. I also apologise if you felt we were not as helpful as we could have been. We do appreciate all feedback and will use it to improve our service. Kind regards, Sophie Contactlenses.co.uk

, 20.03.2018 17:28

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I have bought my lenses from…Contactlenses uk

I have bought my lenses from Contactlenses uk for as long as I remember, I can honestly say that I have never had any reason to complain. I order, they deliver the next day. They also offer remarkably good value for money!

By from Unknown location on 17.03.2018 08:34

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Website easy to use

Website easy to use. Good prices & speedy delivery. Excellent!

By from Unknown location on 17.03.2018 07:58

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Super fast efficient delivery and…

Super fast efficient delivery and service , reasonable price

By from Unknown location on 16.03.2018 23:32

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Best website for Contacts

Very fast delivery, good prices, I have been ordering from them for a few years now and don't have anything to complain about.

By from Unknown location on 16.03.2018 18:56

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Satisfaction.

Thank you for the prompt delivery and telephone advice you gave regarding a query of mine. Will definitely be ordering my lenses from you again.

By from Unknown location on 16.03.2018 18:04

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Best company ever

Best company ever! Genuinely like soooo amazing! I ordered incorrect lenses, and new ones were sent out next day. I’ve never thought a company would treat customers as well as this one! You should all be so proud 🎉

By from Unknown location on 16.03.2018 15:54

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Easy order

Easy order, rapid delivery great cannot be better.

By from Unknown location on 16.03.2018 15:36

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Really great lenses perfect vision also…

Really great lenses perfect vision also very comftable to wear . I will be ordering more from this company.

By from Unknown location on 16.03.2018 15:17

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What's not to like?

I don't normally do these survey things but Contactlenses.co.uk derserve 5*. Easy to navigate website, good prices and next day delivery. What's not to like?

By from Unknown location on 16.03.2018 06:44

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First class service and very promptf

First class service and very prompt

By from Unknown location on 15.03.2018 15:25

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Excellent service

Excellent service, contact lens solution delivered within 24 hours of ordering.

By from Unknown location on 14.03.2018 21:04

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Purchased few times from here

Purchased few times from here, very good worth 5 stars

By from Unknown location on 14.03.2018 17:28

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Super fast delivery

Delivery is always so quick, and I can wear these contacts all day - they're really comfortable considering the cheaper price!

By from Unknown location on 14.03.2018 16:49

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It was easy to order and they came when…

It was easy to order and they came when expected.

By from Unknown location on 14.03.2018 15:41

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Great service

Great service. Quick delivery. Good price.

By from Unknown location on 14.03.2018 15:19

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Usually the company is fantastic in…

Usually the company is fantastic in delivering my lenses well within a 48 hour window however I had a recent experience where the shipping date was a month after I had ordered it. Luckily I checked this and informed the company who rectified it within 1 week however it was an inconvenience so hopefully won't happen again

By from Unknown location on 14.03.2018 15:15

Company replied:

Hi Ed, Thanks for being a customer of Contactlenses.co.uk. I am very sorry for the delay with your last order. We were waiting for a large delivery of your lenses to come in. They actually came in much quicker than we expected and I am sorry that you had to contact us to get them shipped. This is not the norm and do apologise for the inconvenience. I am confident that next time you order we will be back to our usual speedy despatch! Kind regards, Sophie Contactlenses.co.uk

, 16.03.2018 17:05

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Great value

Great value, always speedy and accurate.

By from Unknown location on 14.03.2018 10:28

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excellent service

The contact lenses have always been delivered promptly and correctly.

By from Unknown location on 14.03.2018 08:24

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Excellent service thank you x

Excellent service thank you x

By from Unknown location on 13.03.2018 18:45

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Excellent service

Excellent service, as usual!

By from Unknown location on 13.03.2018 15:40

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Excellent as always

Excellent as always

By from Unknown location on 13.03.2018 15:37

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very slow delivery on this occasion

very slow delivery on this occasion

By from Unknown location on 13.03.2018 15:19

Company replied:

Hello Frances, Thank you for your order and for taking the time to leave a review. Really sorry that on this occasion your lenses took longer to arrive than usual. The lenses were out of stock (we did let you know an expected despatch date when ordering, perhaps this was missed). Sorry for any inconvenience this caused. I do hope you consider us for future purchases as am sure next time you order we will be back to our usual speedy delivery! Thanks again for your feedback as always useful and helps us improve the service we offer. Kind regards, Sophie Contactlenses.co.uk

, 13.03.2018 15:56

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Very prompt service

Very prompt service

By from Unknown location on 13.03.2018 15:18

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Great products

Great products, quick delivery

By from Unknown location on 13.03.2018 15:16

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I've used this sote for years and found…

I've used this sote for years and found them to be great, delivery always quick and correct product much cheaper than opticians. Only 4 star as delivery used to be free so now begrudge having to pay for it /order more than I need.

By from Unknown location on 13.03.2018 13:07

Company replied:

Hello Andela, Thank you for being a customer of Contactlenses.co.uk and for taking the time to leave a review. It's great to hear that you are happy with the service we provide. I am sorry that we had to introduce the delivery charge on orders under £30. It was with great reluctance, however we could no longer continue to offer free delivery for the smaller orders. We are still very competitive compared to other suppliers. Thanks again for your feedback and we look forward to welcoming you back soon! Kind regards, Sophie Contactlenses.co.uk

, 13.03.2018 16:01

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Very pleased

Very pleased

By from Unknown location on 12.03.2018 20:56

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Very reliable and good value

Have used for year - never a problem. Most competitive prices around - my optician tried to beat the price and couldn't!

By from Unknown location on 12.03.2018 17:14

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Perfect delivery

Perfect delivery

By from Unknown location on 12.03.2018 15:44

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Excellent service.

Excellent service.

By from Unknown location on 12.03.2018 15:37

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Cheapest around the web so hence the…

Cheapest around the web so hence the purchase.

By from Unknown location on 12.03.2018 15:32

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Good

Good, reasonably quick service

By from Unknown location on 09.03.2018 17:18

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Excellent

Fast, excellent prices and products

By from Unknown location on 09.03.2018 16:09

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Always good

Always good, very prompt and reliable!

By from Unknown location on 09.03.2018 15:40

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I am happy with your service,that`s why…

I am happy with your service,that`s why i`m a returning customer.On time,clear prices,expess delivery.what more to ask for/ :-)

By from Unknown location on 09.03.2018 09:10

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Very easy to order and contacts arrive…

Very easy to order and contacts arrive very quickly normally 2-3 days

By from Unknown location on 08.03.2018 17:00

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Disappointed with the change of packaging

I've used your company previously without issue and have always been very happy with service and product. However, the reason for only giving 3 stars this time is down to the change in packaging. Whereas, the box previously used was long and thin so could be posted through the letter box this new box can't. the result was that the postman had to leave a non delivery note forcing me to travel to my local distribution centre to collect. Surely the previous packaging was designed to fit letterboxes so why the change?

By from Unknown location on 08.03.2018 15:31

Company replied:

Hello Andrew, Thank you for your order and for taking the time to leave a review. I am very sorry that on this occasion your lenses order did not fit through your letterbox. There has been a temporary issue with that size box and we had to use alternate packaging. I appreciate the inconvenience of having to collect your order and assure you that when you next order the box will back to the usual letterbox friendly shape. Kind regards, Sophie Contactlenses.co.uk

, 08.03.2018 17:06

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Great service only a slight problem!

Have been using you guys for years and never have any problems! My only slight annoyance is since you've started charging for delivery (which I don't have a problem paying) it takes longer to get my contacts. Surely if we have to pay, the service should be the same or better. Not worse! Still only a little niggle not the end of the world, still a fantastic and prompt service!! :)

By from Unknown location on 07.03.2018 15:27

Company replied:

Hi Robbie, Thanks for being a customer of Contactlenses.co.uk. Sorry to hear that your orders have taken longer to arrive than usual (could have been snow delays on the last order). However, in general, the orders should arrive as quickly as usual. We could no longer offer free delivery for orders under £30, however the service is still the same with Royal Mail First Class still being used. Thank you though for your feedback which is always appreciated and I'm sure next time you order we will deliver as quickly as previously. Kind regards, Sophie Contactlenses.co.uk

, 07.03.2018 17:44

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excellent service as ever !!

excellent service as ever !!

By from Unknown location on 07.03.2018 15:25

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I have been using contact lenses site…

I have been using contact lenses site for a few years now and order different type lenses for my family members. I have never had an issue with payment or delivery and the quality of the lenses is as good as any high street supplier.

By from Unknown location on 07.03.2018 15:20

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Reasonable prices

Reasonable prices, quality products and fast delivery. I'd never order lenses from anywhere else.

By from Unknown location on 07.03.2018 15:17

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I love this site

I love this site. I've used it for years and have never had one problem. Quick easy service and excellent delivery

By from Unknown location on 06.03.2018 18:26

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Very good

Contacts came earlier than expected thanks to online chat

By from Unknown location on 06.03.2018 17:40

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Will always be using this Company

These lenses were not for me, but I have had very good feedback from the recipient. For my part, very easy to order, with an uncomplicated form to fill in, and the delivery was very efficient and speedy.

By from Unknown location on 06.03.2018 17:16

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Quality lenses

Quality lenses

By from Unknown location on 06.03.2018 15:16

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Excellent

Excellent range, fast response and great customer service!

By from Unknown location on 06.03.2018 15:10

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Great service

Really quick delivery. Lenses were perfect as well. Will use again.

By from Unknown location on 06.03.2018 11:00

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Quick and easy to re-order the lenses I…

Quick and easy to re-order the lenses I need! I’ve been using the site for 2yrs and never had an issue

By from Unknown location on 05.03.2018 20:18

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.