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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14159
4 stars:
791
3 stars:
272
2 stars:
170
1 stars:
284
based on 15676 customer reviews
4.8

Customer Reviews

Showing 6,951-7,000 of 15,676 items.
Honest and reilable

Honest and reilable

By from Unknown location on 28.02.2018 18:06

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Everything is fine very fast shipping.

Everything is fine very fast shipping.

By from Unknown location on 28.02.2018 15:27

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Focus Dailies

Super fast next day delivery, lenses very comfortable (Focus Dailies) no problems with tearing or splitting. A++ service in my view - will use again.

By from Unknown location on 28.02.2018 15:14

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Excellent products

Brilliant contact lenses good prices and very quick delivery

By from Unknown location on 27.02.2018 21:12

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Great- particularly liked the fact that…

Great- particularly liked the fact that you accept bitcoin- tried to pay you from my coinbase account but found it too much of a faff- would be great if the process could be improved. Keep up the good work

By from Unknown location on 27.02.2018 20:13

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Good customer care

Good customer care. Speedy response. Good product.

By from Unknown location on 27.02.2018 16:11

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Favourite lens store by a country mile!

"This is my favourite contact lens retailer. I switched from Specsavers to contactlenses.co.uk a couple of years ago when I realised that Specsavers were ripping me off (insisting on charging me for a ""contact lens check"" every few months, on top of their astronomical charges for the product!) Now, I buy from this website, which is so much easier. I still go for regular checkups at an independent opticians which they do not charge me for. My prescription is the same power in both eyes and this company allow me to purchase just one box at a time if I please, unlike others that I have tried who insist I buy two boxes at a time -one for each eye - which is absolutely not necessary or cost effective for someone on a very strict budget. My orders always arrive the day after my order is placed, there is never a delay. There has only been a single occasion when my order didn't arrive at all, and a quick call to the service center ensured that my order was immediately resent with zero fuss. Despite Specsavers AND Vision Express insisting that I purchase their hugely overpriced Toric lenses for my mild astigmatism, I have found that the regular dailies from this company are a perfect fit - a fact which was confirmed by my optician. My only complaint and the reason why I have not given 5 stars is that it isn't free postage anymore; I used to be able to buy a single box for £7.50 with free postage, but that's now changed and £3.50 postage is automatically added at the end of the order. I also believe that they could be more cost effective and environmentally friendly by reducing their packaging to the size of a single box, if that's what the customer has ordered. I would also like to suggest that they put stickers on the outer boxes to notify the postman to leave the box outside my door, because although they do fit through the letterbox (but only just!), the postman very rarely even attempts to try and if I'm not in, it always means a trip to the sorting office (which negates the excellent next day delivery that I am actually paying for now!) I think that's it. I always recommend this website to friends and family, it's the cheapest by far and communication is excellent."

By from Unknown location on 27.02.2018 15:42

Company replied:

Hello Amy, Thank you for being a customer of Contactlenses.co.uk and for taking the time to write such a detailed review. It is great to hear from customers and all feedback (good and bad) is gratefully received. I have passed your feedback onto the management team who will be in contact to discuss further. Thanks again, Kind regards, Contactlenses.co.uk

, 05.03.2018 19:19

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The lenses were delivered to a company…

The lenses were delivered to a company address that I haven't worked at for four years and I have ordered lenses since for successful delivery to my home address. The company had since moved offices and if it wasn't for the fortuitous fact that a former colleague, who happened to live near me, happened to glance at the parcel when it was forwarded to the company's new address they would have not have arrived!

By from Unknown location on 26.02.2018 21:36

Company replied:

Hi Joy, Thanks for your order and I am sorry that the order was sent to an old work address. I think perhaps that you have 2 accounts with us as this order was placed on an account where the company address is your main address (and the order before this one was 2013). Which is why the order was sent there. The address is listed when you place the order and also confirmed in your order confirmation email. I am pleased to hear though that your order found it's way to you. If you would like any help with your accounts, perhaps deleting old ones or updating them, then our Customer Support team will be happy to help. Kind regards, Sophie Contactlenses.co.uk

, 27.02.2018 13:49

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many thanks

many thanks, will order again

By from Unknown location on 26.02.2018 20:55

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Easy to Order..Prompt delivery

Always easy to order and a prompt delivery

By from Unknown location on 26.02.2018 19:28

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Love the service

Love the service, and appreciate the gentle reminder! Rather use contactless.co.uk than a well known high street chain that my husband uses. They are forever getting things wrong - that’s why I go to contactless.co.uk

By from Unknown location on 26.02.2018 19:22

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No issues

•Nice quick delivery •Neat, postable package •Perhaps company could stress that you’ll need a case to store them in

By from Unknown location on 26.02.2018 19:01

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Satisfied customer

Very easy to use site. Great speedy delivery. Good quality lenses. Recommended to anyone

By from Unknown location on 26.02.2018 18:16

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Very quick delivery and easy payment

Very quick delivery and easy payment, thanks!

By from Unknown location on 26.02.2018 17:20

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Reliable as usual.

Reliable as usual.

By from Unknown location on 26.02.2018 15:57

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Great service

Great service, as usual, and really speedy delivery.

By from Unknown location on 25.02.2018 07:59

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Excellent service!!

Excellent service, have been ordering my contacts from these guys for years. Product always in stock and arrives promptly.

By from Unknown location on 24.02.2018 15:55

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My experience buying contact lenses online.

The first time I'd ever ordered from contactlenses. co.uk was approximately 10 years ago...and I still am! I wouldn't consider going elsewhere as being a long term customer, I've been in a position where I have seen the ongoing improvement of their services. I would absolutely recommend this company without a doubt.

By from Unknown location on 24.02.2018 15:49

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I've used Contactlenses.co.uk for close…

I've used Contactlenses.co.uk for close to 8 years now. Their service is quick, reliable and efficient. 5 Stars!

By from Unknown location on 24.02.2018 15:26

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I was so happy cz the day i order them…

I was so happy cz the day i order them I thought u guys will take 3 days for delivery but I got in next day really impressed 😊but the thing is before i was usin diff contectlenses but the same name this time i order diff quality bcz dono wenever i wear contect my eyes feels so heavy and i cant wear for all day pls Recommend me if is there any other good one...

By from Unknown location on 24.02.2018 13:22

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Great service

Great service-very speedy delivery. Would recommend.

By from Unknown location on 24.02.2018 08:00

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One week on and not arrived

One week on and not arrived

By from Unknown location on 23.02.2018 17:35

Company replied:

Hi James, Thanks for your order and I am really sorry to hear that your order has not arrived. We sent your order to you on the 16th, the same day you ordered. It should have reached you by now and I can only assume the parcel was lost within Royal Mail. Our customer support team will be in touch to confirm some details and get this resolved for you. Sorry again for the inconvenience this has caused. Kind regards, Contactlenses.co.uk

, 23.02.2018 18:13

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To switch supplier or not to switch supplier

As usual from years of experience quick and efficient. However I didnt find the colour lense I purchased very comfortable at all. Also I used to pay £15.00 for my lenses which qualified me for the free delivery. Now I have to pay double and order double for free delivery which is a huge huge shame. I think after 8 years experience I may have to switch ny supplier for my lenses.

By from Unknown location on 23.02.2018 16:03

Company replied:

Hi Sharmina, Thanks for your order and review. Great to hear that you are happy with the service we offer. I am sorry you didn't find the coloured lenses uncomfortable. Our customer support team is always happy to help if you have any feedback on lenses purchased. We tried to keep the free delivery on all orders however it was no longer feasible to keep free delivery on low-value orders. We still offer the free fast delivery on any order over £30 which still makes us great value. Thanks though for your feedback and review and we really do hope you will continue to purchase from us as we do value your custom. Have a great weekend, Sophie Contactlenses.co.uk

, 23.02.2018 18:22

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High quality and most recommended for…

High quality and most recommended for each .

By from Unknown location on 23.02.2018 16:03

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Extra helpful and even emailed me to…

Extra helpful and even emailed me to make sure I had my order right after I accidentally ordered two different types. About 5x cheaper than the optician too!

By from Unknown location on 23.02.2018 15:21

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Very fast postage

Very fast postage, great service

By from Unknown location on 23.02.2018 15:11

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Very quick

Quick to register and order and delivery was only 2 days. They were a lot cheaper, even though they are the same brand of contacts I normally get (so I don't have to worry about the quality of the lenses either!). I'm glad I tried them and I'll continue to use them in the future.

By from Unknown location on 23.02.2018 08:47

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Fantastic service

Fantastic service so easy to get my lenses.

By from Unknown location on 23.02.2018 07:46

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Absolutely super service

Absolutely super service - always fast delivery thank you very much

By from Unknown location on 22.02.2018 16:07

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Super quick service and delivery- great…

Super quick service and delivery- great work!

By from Unknown location on 22.02.2018 15:47

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Excellent value and great product

Excellent value and great product. I left specsavers monthly contact lenses and have never looked back. Went for an eye exam with specsavers a while back and took my lenses with me. Optician could not believe how cheap the lenses were and the quality of the product too. Stopped his sales pitch there and then. Cant recommend enough

By from Unknown location on 22.02.2018 14:22

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Brilliant efficient first class service…

Brilliant efficient first class service xx

By from Unknown location on 21.02.2018 22:56

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Excellent fast service

Excellent fast service, great customer service x

By from Unknown location on 21.02.2018 21:33

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Fast

Fast, easy always on time!

By from Unknown location on 21.02.2018 18:25

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Fabulous

Fabulous. Super fast delivery and great quality for the price

By from Unknown location on 21.02.2018 18:07

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Brilliant service and super-fast…

Brilliant service and super-fast delivery.

By from Unknown location on 21.02.2018 17:54

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Brilliant

Brilliant! Love these contacts, will order again. Thank you for sending my order really quickly with no problems. These are super comfortable and the price was a great bargain. The customer service is excellent, with this in mind I will not only order again but most certainly recommend this to my family and friends.

By from Unknown location on 21.02.2018 16:53

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I have been buying from…contactlenses.co.uk

I have been buying from contactlenses.co.uk for about 2 years now. Their service is excellent. The team are always very helpful and friendly. You can order either online or over the phone. A phone call only takes 2 or 3 minutes to re-order lenses.The contact lenses are always extremely comfortable to wear and more often than not they will arrive the next day even with 1-3 working day delivery postage.

By from Unknown location on 21.02.2018 16:15

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Never had any issues

Never had any issues, site easy to use.

By from Unknown location on 21.02.2018 15:20

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Good overall

Feels like good quality so far. My order was delivered on time.

By from Unknown location on 20.02.2018 22:34

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Simple to order and speedy delivery

Simple to order and speedy delivery. Well pleased.

By from Unknown location on 20.02.2018 20:35

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Excellent service

have used the service for many years. Always prompt service

By from Unknown location on 20.02.2018 18:54

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Amazing

Reading all the reviews I was a bit worried that these lenses wouldn’t be comfortable, but it turned out that they are one of the best I’ve ever tried. I wear them everyday for an average of 10 hours, and 2-3 hours working with a computer. If you have a dry eye like me, don’t worry, they don’t make you regret the decision to wear lenses instead of glasses. Definitely gonna buy them again!

By from Unknown location on 20.02.2018 15:28

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Great service

I cannot recommend contact lenses.co.uk enough - I have moved abroad and delivery was still made in less than a week -great service!

By from Unknown location on 20.02.2018 15:18

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always reliable and on time

always reliable and on time, using for years now

By from Unknown location on 20.02.2018 15:11

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Excellent service

Excellent service, fast delivery and quality product

By from Unknown location on 19.02.2018 20:00

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Easy to order

Easy to order - reliable delivery

By from Unknown location on 19.02.2018 16:36

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So easy to order new contact lenses &…

So easy to order new contact lenses & postage is excellent arrive within a couple of days after putting in my order

By from Unknown location on 19.02.2018 16:12

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Been using this company for some years…

Been using this company for some years now and they have always been fast with delivery and helped with any problems. An amazing customer service and great products

By from Unknown location on 19.02.2018 15:44

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Always prompt!

Always prompt!

By from Unknown location on 19.02.2018 15:41

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.