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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14189
4 stars:
793
3 stars:
272
2 stars:
170
1 stars:
284
based on 15708 customer reviews
4.8

Customer Reviews

Showing 6,951-7,000 of 15,708 items.
Delivery isn't as quick....

Delivery isn't as quick.... When the postage used to be free - one of the main reasons I went to this company - my lenses always arrived within 2 days, maximum. Now that we get charged for delivery, I can be waiting up to 5 days for them to arrive....it's a change, but it ain't for the better!

By from Unknown location on 05.03.2018 18:24

Company replied:

Hello, Thank you for your order and for taking the time to leave a review. I am really sorry to hear that your orders have been taking longer to arrive than usual. The orders are still sent by Royal Mail First Class and should arrive within 1-3 working days. There shouldn't be any change in delivery times and I apologise if this hasn't been the case. We tried to keep delivery free however it was no longer feasible for orders under £30. Due to the delays you have experienced I have refunded you for the delivery charge on this order. I do hope you'll consider us for future purchases and find that next time your order is delivered as speedily as usual. Kind regards, Sophie Customer Support

, 05.03.2018 19:09

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Excellent service great product…

Excellent service great product competitively priced

By from Unknown location on 05.03.2018 18:11

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Very quick dispatch

Very quick dispatch, cheap yet good lenses, genuine 5 stars :)

By from Unknown location on 05.03.2018 16:11

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I’ve never had an issue with…

I’ve never had an issue with contactlenses.co.uk Deliveries are always on time. Prices are good and what I like is that they are not harassing me with their ads on Facebook like those new brands claiming (wrongly) that they are cheaper!!

By from Unknown location on 05.03.2018 15:49

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It’s a shame they’ve changed the…

It’s a shame they’ve changed the packaging from the old boxes, now they don’t fit through the letter box.

By from Unknown location on 05.03.2018 15:42

Company replied:

Hello Dominic, Thanks for being a customer of Contactlenses.co.uk and I am sorry to hear that this time your order did not fit through your letterbox. We do usually use letterbox friendly orders, however, we are having a temporary issue with the box for your size order. Next time you order it will be back to the usual shape. I am sorry for any inconvenience that was caused this time around. Thanks for your feedback! Kind regards, Sophie Contactlenses.co.uk

, 05.03.2018 18:55

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Best prices around for branded lenses

Best prices around for branded lenses

By from Unknown location on 05.03.2018 15:36

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Ordered my contacts over a week ago due…

Ordered my contacts over a week ago due to the expected weather usually very prompt delivery 1-2 days however they arrived today I know the weather has been exceptional but customer services were uncontactable and there was nothing on your web page Can I suggest for future unexpected events you do what other companies have and email customers regarding delays

By from Unknown location on 05.03.2018 15:30

Company replied:

Hi Lynn, Thank you for your order. I am very sorry that Royal Mail took so long to deliver your order. As you are aware due to the snow in the UK the postal service was heavily affected. Your order was placed on the evening of the 25th and sent with Royal Mail first class the next day. I also apologise that you could not reach us by telephone, we were unable to man the office due to snow on the Thursday and Friday, however, we were contactable by email and live chat. Thank you also for your feedback with regards to informing customers of possible delays. I will pass this onto the management team for them to action for future unexpected delays. I really am sorry that on this occasion we did not offer as good as service you are used to. I do hope that you will still consider us for future purchases. Kind regards, Sophie Contactlenses.co.uk

, 05.03.2018 18:47

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Impeccable.

Impeccable.

By from Unknown location on 03.03.2018 16:39

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Really quick delivery and was easy to

Really quick delivery and was easy to Place my order

By from Unknown location on 03.03.2018 16:19

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Very smooth transaction and very quick…

Very smooth transaction and very quick delivery

By from Unknown location on 03.03.2018 15:57

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Not Great really

Terrible. I ordered midday one day and you took ages to let me know there weren't in stock. If there weren't in stock, then you shouldn't have sold them. I had no contact lenses to take on holiday and had to borrow. This has happened a few times.

By from Unknown location on 03.03.2018 12:00

Company replied:

Hello Alison, Thank you for your recent order and I am sorry that you were unhappy with the service provided. When you placed your recent order on the 20th of Feb the lenses were not in stock and an estimated date for despatch of the 23rd was given to you. On the 22nd the manufactures informed us that there could be a delay with sending the items to us. We sent you an email to inform you of the delay. However, in the end, the lenses came in on the 23rd and we sent them that day. Please accept my apologies that these lenses were not in stock when you ordered and that you did not receive them in time for your holiday. When ordering we do say if lenses are in stock or not and also on your confirmation email there is an expected date for despatch given. We do usually have these lenses in stock as your previous orders have all been sent very quickly. Thank you for your feedback as it will be used to improve our service to all our customers. Kind regards, Sophie Contactlenses.co.uk

, 05.03.2018 10:42

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Great, reliable service

Fast no hassle ordering and delivery. Wouldn't go anywhere else for my lenses.

By from Unknown location on 03.03.2018 07:30

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Arrived next day

Arrived next day

By from Unknown location on 02.03.2018 22:33

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Super fast delivery

Super fast delivery. Good price so much cheaper than the opticians. Fantastic thank you.

By from Unknown location on 02.03.2018 22:14

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Uber used this website for years

I have used this website for years. They store my details so reordering is quick and easy. Also unbelievably quick delivery. Great quality lenses.

By from Unknown location on 02.03.2018 19:43

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Excellent service

Excellent service

By from Unknown location on 02.03.2018 19:40

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Very easy and quick

Very easy and quick - and cheaper than most. I recommend this company.

By from Unknown location on 02.03.2018 16:25

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Fantastic service again

Fantastic service again! Ordered on day 1, delivered on day 2. How good is that?

By from Unknown location on 02.03.2018 16:18

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Quick efficient service

Quick efficient service. V pleased

By from Unknown location on 02.03.2018 16:06

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Used them for several years and the…

Used them for several years and the service has always been exemplary with the order frequently posted the same day

By from Unknown location on 02.03.2018 15:54

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Fast and relable sevice

Fast and relable sevice. Prices are great. I cannot complain.

By from Unknown location on 02.03.2018 15:22

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Fast ,quick delivery

Fast ,quick delivery . Excellent standard of lenses

By from Unknown location on 02.03.2018 15:20

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just a great company to buy from

just a great company to buy from. nothing too much trouble.48hr delivery and prices that are so low i dont know why anybody buys them fromthe local high priced glasses seller. i can honestly say i have never had any problem with my order from these wonderfull people at CONTACTLENSES.co.uk

By from Unknown location on 02.03.2018 15:16

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This is always a faultless service

This is always a faultless service, cannot believe how quickly they arrive.

By from Unknown location on 02.03.2018 15:14

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Brilliant absolutely brilliant

Brilliant absolutely brilliant, easy peasy 2 order, fast payment and super quick delivery, absolute dream of a transaction and very happy customer with my product.

By from Unknown location on 01.03.2018 22:42

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Great product

Reasonably priced, quick delivery, and not tied into a contract

By from Unknown location on 01.03.2018 18:37

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Ordered Thursday

Ordered Thursday, delivered Friday. Great service.

By from Unknown location on 01.03.2018 15:29

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Very efficient turnaround from order to…

Very efficient turnaround from order to delivery.

By from Unknown location on 01.03.2018 15:16

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Fantastic!

Fantastic super speedy service delivering great contacts at competitive prices!

By from Unknown location on 01.03.2018 15:16

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Excellent service as ever arrived next…

Excellent service as ever arrived next day

By from Unknown location on 01.03.2018 12:05

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Good efficient company

Good efficient company

By from Unknown location on 01.03.2018 09:28

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HAve been ordering my lenses from…

HAve been ordering my lenses from yourselves for past 7 years. Amazing price and service delivered directry to your doorstep. Never had any problems would definately recommend ordering lenses from yourselves

By from Unknown location on 28.02.2018 19:44

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Honest and reilable

Honest and reilable

By from Unknown location on 28.02.2018 18:06

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Everything is fine very fast shipping.

Everything is fine very fast shipping.

By from Unknown location on 28.02.2018 15:27

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Focus Dailies

Super fast next day delivery, lenses very comfortable (Focus Dailies) no problems with tearing or splitting. A++ service in my view - will use again.

By from Unknown location on 28.02.2018 15:14

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Excellent products

Brilliant contact lenses good prices and very quick delivery

By from Unknown location on 27.02.2018 21:12

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Great- particularly liked the fact that…

Great- particularly liked the fact that you accept bitcoin- tried to pay you from my coinbase account but found it too much of a faff- would be great if the process could be improved. Keep up the good work

By from Unknown location on 27.02.2018 20:13

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Good customer care

Good customer care. Speedy response. Good product.

By from Unknown location on 27.02.2018 16:11

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Favourite lens store by a country mile!

"This is my favourite contact lens retailer. I switched from Specsavers to contactlenses.co.uk a couple of years ago when I realised that Specsavers were ripping me off (insisting on charging me for a ""contact lens check"" every few months, on top of their astronomical charges for the product!) Now, I buy from this website, which is so much easier. I still go for regular checkups at an independent opticians which they do not charge me for. My prescription is the same power in both eyes and this company allow me to purchase just one box at a time if I please, unlike others that I have tried who insist I buy two boxes at a time -one for each eye - which is absolutely not necessary or cost effective for someone on a very strict budget. My orders always arrive the day after my order is placed, there is never a delay. There has only been a single occasion when my order didn't arrive at all, and a quick call to the service center ensured that my order was immediately resent with zero fuss. Despite Specsavers AND Vision Express insisting that I purchase their hugely overpriced Toric lenses for my mild astigmatism, I have found that the regular dailies from this company are a perfect fit - a fact which was confirmed by my optician. My only complaint and the reason why I have not given 5 stars is that it isn't free postage anymore; I used to be able to buy a single box for £7.50 with free postage, but that's now changed and £3.50 postage is automatically added at the end of the order. I also believe that they could be more cost effective and environmentally friendly by reducing their packaging to the size of a single box, if that's what the customer has ordered. I would also like to suggest that they put stickers on the outer boxes to notify the postman to leave the box outside my door, because although they do fit through the letterbox (but only just!), the postman very rarely even attempts to try and if I'm not in, it always means a trip to the sorting office (which negates the excellent next day delivery that I am actually paying for now!) I think that's it. I always recommend this website to friends and family, it's the cheapest by far and communication is excellent."

By from Unknown location on 27.02.2018 15:42

Company replied:

Hello Amy, Thank you for being a customer of Contactlenses.co.uk and for taking the time to write such a detailed review. It is great to hear from customers and all feedback (good and bad) is gratefully received. I have passed your feedback onto the management team who will be in contact to discuss further. Thanks again, Kind regards, Contactlenses.co.uk

, 05.03.2018 19:19

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The lenses were delivered to a company…

The lenses were delivered to a company address that I haven't worked at for four years and I have ordered lenses since for successful delivery to my home address. The company had since moved offices and if it wasn't for the fortuitous fact that a former colleague, who happened to live near me, happened to glance at the parcel when it was forwarded to the company's new address they would have not have arrived!

By from Unknown location on 26.02.2018 21:36

Company replied:

Hi Joy, Thanks for your order and I am sorry that the order was sent to an old work address. I think perhaps that you have 2 accounts with us as this order was placed on an account where the company address is your main address (and the order before this one was 2013). Which is why the order was sent there. The address is listed when you place the order and also confirmed in your order confirmation email. I am pleased to hear though that your order found it's way to you. If you would like any help with your accounts, perhaps deleting old ones or updating them, then our Customer Support team will be happy to help. Kind regards, Sophie Contactlenses.co.uk

, 27.02.2018 13:49

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many thanks

many thanks, will order again

By from Unknown location on 26.02.2018 20:55

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Easy to Order..Prompt delivery

Always easy to order and a prompt delivery

By from Unknown location on 26.02.2018 19:28

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Love the service

Love the service, and appreciate the gentle reminder! Rather use contactless.co.uk than a well known high street chain that my husband uses. They are forever getting things wrong - that’s why I go to contactless.co.uk

By from Unknown location on 26.02.2018 19:22

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No issues

•Nice quick delivery •Neat, postable package •Perhaps company could stress that you’ll need a case to store them in

By from Unknown location on 26.02.2018 19:01

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Satisfied customer

Very easy to use site. Great speedy delivery. Good quality lenses. Recommended to anyone

By from Unknown location on 26.02.2018 18:16

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Very quick delivery and easy payment

Very quick delivery and easy payment, thanks!

By from Unknown location on 26.02.2018 17:20

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Reliable as usual.

Reliable as usual.

By from Unknown location on 26.02.2018 15:57

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Great service

Great service, as usual, and really speedy delivery.

By from Unknown location on 25.02.2018 07:59

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Excellent service!!

Excellent service, have been ordering my contacts from these guys for years. Product always in stock and arrives promptly.

By from Unknown location on 24.02.2018 15:55

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My experience buying contact lenses online.

The first time I'd ever ordered from contactlenses. co.uk was approximately 10 years ago...and I still am! I wouldn't consider going elsewhere as being a long term customer, I've been in a position where I have seen the ongoing improvement of their services. I would absolutely recommend this company without a doubt.

By from Unknown location on 24.02.2018 15:49

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.