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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14189
4 stars:
793
3 stars:
272
2 stars:
170
1 stars:
284
based on 15708 customer reviews
4.8

Customer Reviews

Showing 7,701-7,750 of 15,708 items.
Excellent

Excellent. On time and efficient as always.

By from Unknown location on 25.09.2017 15:38

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I've been buying my contact lenses from …

I've been buying my contact lenses from contactlenses.co.uk since 2004 and I've no plans to change. I've never had a single problem with what must be 50+ orders over those years.

By from Unknown location on 25.09.2017 15:35

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Awesomeness and friendliness

Best place to get lenses from, only had a mixed up order once. After ringing contact lenses up it was resolved within two minutes with my correct order arriving the following day. I wish the company all the best and thank you for great prices and lenses ;)

By from Unknown location on 25.09.2017 15:31

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First and last order

First order, arrived on time and all good. I ordered a pair of coloured prescription. The first day I wore them, they were extremely uncomfortable and irritated my eyes. Although this was not the first time I ordered these lenses, I had them before from a different website. Anyways, by the afternoon, one of my eyes was very red and swollen. I took the lens off, only to find that it was ribbed! I threw out both lenses off, since they are prescription and put on my my glasses. I emailed customer services to raise the issue and was asked to provide proof of the lenses. of course, I couldn't go through bin looking for a pair of lenses. I was then promised a refund for one lens only, which I find ridiculous. To make it worse, its been 3 weeks now and no refund was received. First and last time I ever use them again.

By from Unknown location on 25.09.2017 09:17

Company replied:

Hello Shimaa, Thank you for getting in touch. I am sorry that your most recent pair of lenses were unsatisfactory and caused you discomfort. Unfortunately as the lenses were unable to be returned, or proof of the damage we were unable to offer you a full refund. However have offered part refund for the 1 lens damaged. Your refund has not been credited as we are awaiting your response before going ahead. If you can please let our customer support team aware that you would like to go ahead with the refund, then this can be arranged for you. Apologies again. Kind regards, Hayley

, 25.09.2017 09:37

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Excellent service

Excellent service from order to delivery. No problems whatsoever.

By from Unknown location on 24.09.2017 14:06

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Quite expensive compared to other sites …

Quite expensive compared to other sites on the market and now they have got rid of there free P&P for lower cost items. As I wanted to change my contact lenses to Acuvue Oasys I found 5 other stores £10 cheaper. I used to order from them with no hesitation but now I find myself checking against other sites to see if I can get it cheaper and I usually can. There delivery times are still very quick though.

By from Unknown location on 24.09.2017 09:43

Company replied:

Thank you for your feedback. I am sorry that our delivery charge has affected you. It is unfortunate that a £3 charge has been introduced for orders under the value of £30. We do however still offer free first class delivery on any orders of £30 and over which is very competitive compared to our competitors, as is the cost of our own branded Crystal lenses you regularly order from us. Again I apologise that the recent £3 fee has affected you, and we hope to welcome you back as a customer soon. Kind regards Hayley

, 25.09.2017 09:02

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Great service

Always great service & super fast!

By from Unknown location on 24.09.2017 08:29

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Love these contact lenses

Love these contact lenses! Love the prices, love how fast they were shipped out so fast! I always come back to you guys because you have the best service!

By from Unknown location on 24.09.2017 05:24

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Brilliant prices- super fast service!

Brilliant prices- I've tried out a number of different lenses in small quantities until I've found the ones that suit me best- quick efficient service. Thank you!

By from Unknown location on 22.09.2017 21:39

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Good value for money

Good value for money, quick delivery.

By from Unknown location on 22.09.2017 19:56

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This is the only online sight where I …

This is the only online sight where I can order my prescription of one bifocal and one single focal lens combination. It took ages to find the right prescription and I'm happy that they are cheaper on line than at my opticians. There was a slight delay in availability, which I was warned about, and the lenses arrived earlier than expected. Thank you!

By from Unknown location on 22.09.2017 16:15

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I wish every supply company could …

I wish every supply company could operate in the same punctual manner. Flawless in every way and i have been a customer for 7 years.

By from Unknown location on 22.09.2017 15:34

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Contact Lense Order

Consistently prompt delivery of ordered goods. Quality of goods always of high level. Easy ordering system.

By from Unknown location on 22.09.2017 13:01

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Quick delivery

Quick delivery Hassle free

By from Unknown location on 21.09.2017 23:10

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Great online company as contact lenses …

Great online company as contact lenses usually arrive the next day. Prices have increased and now charge for delivery which is disappointing but have used them for a few years now and will continue to do so

By from Unknown location on 21.09.2017 19:19

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Slimmer box to fit through the …

Slimmer box to fit through the letterbox would be adventagious

By from Unknown location on 21.09.2017 19:11

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Fast and efficient

Fast and efficient, kept informed, cannot fault

By from Unknown location on 21.09.2017 17:21

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simple

simple, efficient, quick, good selection

By from Unknown location on 21.09.2017 16:29

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contact lenses

as ordered and posted quickly

By from Unknown location on 21.09.2017 16:26

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Good service and quality according to …

Good service and quality according to price

By from Unknown location on 21.09.2017 15:47

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Easy ordering

Easy ordering, saves last order placed so a few clicks and your done! Lenses delivered promptly.

By from Unknown location on 21.09.2017 15:22

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Great pricing

Great pricing, really quick delivery and had no problems with the contacts. Only just started wearing contacts but worn them for 12/14 hours in a day with no issues.

By from Unknown location on 21.09.2017 15:19

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Excellent service

Excellent service. Very quick delivery every time!

By from Unknown location on 21.09.2017 15:18

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Great site soft daily lenses very …

Great site soft daily lenses very cheap. Akways on time.

By from Unknown location on 21.09.2017 15:10

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Great

Great. Speedy delivery

By from Unknown location on 20.09.2017 21:52

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Great value, Great service.

Been using these contact lenses for the last year, great value and great service, highly recommend.

By from Unknown location on 20.09.2017 19:54

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Fast despatch and good quality. excellent!

Fast despatch and good quality packaging and communication. Excellent. Been using them for years.

By from Unknown location on 20.09.2017 15:47

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5 stars

5 stars: Excellent – no reservations, I would recommend this company to anyone.

By from Unknown location on 20.09.2017 15:39

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Friendly service and contacts came …

Friendly service and contacts came sooner than expected.

By from Unknown location on 20.09.2017 15:14

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Can I be blunt?

Can I be blunt? Cheap, quick and easy. What more could I ask for??

By from Unknown location on 20.09.2017 15:14

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Fast delivery, pleased with the lenses

Daily lenses seem good, comfortable and moist as i quite often have dry eyes, no issues so far and looking to order some more soon! Delivery was very quick arriving next day :)

By from Unknown location on 19.09.2017 18:21

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Excellent

Excellent, on time as promised. Will definitely reorder with them.

By from Unknown location on 19.09.2017 18:13

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Me and my boyfriend always order from …

Me and my boyfriend always order from here. He normally receives his lenses within 2 days,my ones are toric lenses but still normally here in about a week. I can recommend then to anyone

By from Unknown location on 19.09.2017 18:06

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Always deliver next day

Always deliver next day. Great service.

By from Unknown location on 19.09.2017 15:32

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Amazing Value

Great lenses, very comfortable. amazing price. extremely fast delivery.

By from Unknown location on 19.09.2017 15:21

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Satisfied Customer of over 3 years

I have been using Contact Lenses.co.uk for over 3 years and I have had no issues with them and they always deliver. Even though recently they have now started to charge for postage, I must say it has aided the service as I received my last order by the next day. Friendly and professional staff and prompt service. I would highly recommend this online business.

By from Unknown location on 19.09.2017 15:21

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Very helpful staff

Very helpful staff. Speedy dispatch of order.

By from Unknown location on 19.09.2017 15:13

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After ordering delivered next day …

After ordering delivered next day exellent

By from Unknown location on 19.09.2017 15:06

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Super fast service.

Super fast service.

By from Unknown location on 19.09.2017 12:30

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great product quick delivery good price

great product quick delivery good price

By from Unknown location on 19.09.2017 07:07

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Fantastic service and good price .I …

Fantastic service and good price .I have been ordering from them for 3 years and never disappointed .

By from Unknown location on 18.09.2017 19:29

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Easy to order and always super quick …

Easy to order and always super quick delivery

By from Unknown location on 18.09.2017 17:44

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I used to think the service was great

I used to think the service was great, always arrived the next day after ordering however now we have to pay for delivery and seems to take longer than a day! Think I will go back to Specsavers

By from Unknown location on 18.09.2017 16:31

Company replied:

Hello Natalie, Thank you for your feedback. Although over 90% of first class orders are delivered next day, this is not a guaranteed service. I can confirm your order left our distribution centre on the despatch date we advised you at the time of ordering but perhaps due to you ordering over a weekend, this added a small delay to it being delivered to you. A small delivery charge is now required if a customers order is under the value of £30 which you will find is much lower then many of our online competitors, as is our free delivery of orders £30 and over. Thanks again for your order. I hope we can continue to provide you with your lenses. Kind regards Hayley

, 19.09.2017 11:24

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On time and I excellent condition as …

On time and I excellent condition as always. Shame the cost of delivery has gone up from free, but understandable as this is the first time in the last 6+ years i have seen a price change.

By from Unknown location on 18.09.2017 14:02

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Excellent fast service over many years

Excellent fast service over many years. Thank you!

By from Unknown location on 16.09.2017 08:17

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Ordered from here for years and never …

Ordered from here for years and never disappointed except for recent orders now £3 pound postage under £30 and before this was free

By from Unknown location on 15.09.2017 20:00

Company replied:

Hello Michelle, Thanks for your feedback. It is understandable that you are disappointed with our recent introduction of a £3 delivery charge for orders under £30 or less. It was a difficult decision for us to make however by still offering free delivery on order £30 and over, we felt this was still fair. I can see that as you ordered more items this time, you benefited from our free delivery which is great. Thanks again, Hayley

, 18.09.2017 14:09

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Been using this company for years

Been using this company for years. Top Service. Prompt delivery.

By from Unknown location on 15.09.2017 15:38

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Faultless

Ordered lenses late on Friday afternoon and they were in my hands Saturday morning. Faultless performance.

By from Unknown location on 15.09.2017 15:34

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Great items

Great items, fast dispatch and delivery. Cheap and great.

By from Unknown location on 15.09.2017 15:07

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Quick and painless

Quick and painless, even with my strong prescription which limits the range of lenses I can use I was able to find what I wanted and have them delivered within a couple of days. Used a couple of times now and will use again once I run out.

By from Unknown location on 15.09.2017 13:16

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.