Free Delivery over £35 & Free Returns!
Next-day Delivery available
4.5/5 from 15000+ TrustPilot Reviews

Share your experience with other customers: write your own review

5 stars:
14170
4 stars:
792
3 stars:
272
2 stars:
170
1 stars:
284
based on 15688 customer reviews
4.8

Customer Reviews

Showing 7,751-7,800 of 15,688 items.
Can't believe after 8 years of using …

Can't believe after 8 years of using this site they are now charging for delivery. So disappointed.

By from Unknown location on 12.09.2017 00:25

Company replied:

Hello Sami, Thank you for your feedback and your continued custom. Regretfully we recently have had to introduce a delivery charge if an order is below the value of £30, this is due to continued price rises to us which we are unable to continue to absorb. You will find many of our competitors do the same, however have a higher value threshold then the £30 we do. To confirm, any order £30 or over continues to benefit from free first class delivery which I can see on this occasion you benefited from which is great! I hope to welcome you back again soon and apologies that you were affected by this change. Kind regards Hayley

, 12.09.2017 08:28

Was this review helpful to you? Yes or No

Disappointed

Very disappointed for the first time my regular lenses weren't available( had to order different type) you're charging for delivery and after paying for delivery I received my lenses 2 DAYS after the dispatched date ! I have always received them the next day after dispatched date - I have been your customer for a very long time but these changes that have been made makes me want to change the supplier - will be looking elsewhere

By from Unknown location on 11.09.2017 20:36

Company replied:

Hello Naz, Thank you for taking the time to review our services. I am sorry to hear that you were disappointed on this occasion, and apologies that your regular lenses were not instock. We recently took the difficult situation in charging a delivery charge of £3 for any orders below the value of £30, which you will find many of our competitors have been doing for some time but at a higher charge and threshold. This was introduce due to the continuing price rises to us which we unfortunately had to pass onto our customers. To confirm, we still offer free first class delivery on orders of £30 or over. First class is approximately 90% chance of next day delivery however this is not guaranteed and we quote 1-3 days. I have asked one of our customer support team to get in touch to discuss your lens requirements so we can advise you when they are available to order. Apologies again, Kind regards Hayley

, 18.09.2017 14:04

Was this review helpful to you? Yes or No

I always receive a great customer …

I always receive a great customer service, very happy customer :)

By from Unknown location on 11.09.2017 19:56

Was this review helpful to you? Yes or No

Always reliable and fast

Always reliable and fast . I have used this service for years and never had anything but praise for them .

By from Unknown location on 11.09.2017 18:25

Was this review helpful to you? Yes or No

Customer of over 4 years..

I have been buying contact lenses from here for over 4 years now. Rapid dispatch and high quality lenses and such a reasonable price. No faults.

By from Unknown location on 11.09.2017 17:15

Was this review helpful to you? Yes or No

Always speedy delivery

Always speedy delivery

By from Unknown location on 11.09.2017 16:22

Was this review helpful to you? Yes or No

Great service

Great service

By from Unknown location on 11.09.2017 15:54

Was this review helpful to you? Yes or No

I am using this company for 5 years

I am using this company for 5 years, during this time I moved several times, but somehow, my order always comes next day, wherever I live. And its nice to know and count on, especially when late with your order, running out or going on holidays. I recommend wholeheartedly!

By from Unknown location on 11.09.2017 15:50

Was this review helpful to you? Yes or No

Delivery really good and very …

Delivery really good and very professional.

By from Unknown location on 11.09.2017 15:47

Was this review helpful to you? Yes or No

I have been buying contact lenses from …

I have been buying contact lenses from this company for many years however I noticed that price has been slowly increasing and in my latest order I've noticed there's also a postage fee which means it's no longer the cheapest supplier and far less cost effective so now I've registered with spec savers who offer far competitive prices and it also includes the solution too so won't be buying from contact lenses.co.uk

By from Unknown location on 09.09.2017 17:53

Company replied:

Hello Sheewley, Thank you for your review. Over the last few years, the price of your lens has increased slightly due to increased prices to us which is expected to happen. The decision for us to introduce a postage fee was also due to this reason and that we were unable to continue to absorb the cost ourselves. We have however continued to offer free delivery on any order of £30 or over which is considerably lower then many of our competitors. I am sorry that this introduction has resulted in us losing you as a customer and we hope to have the opportunity in the future to provide you with lenses again. Kind regards Hayley

, 11.09.2017 08:33

Was this review helpful to you? Yes or No

Great price very easy to order and very …

Great price very easy to order and very fast delivery

By from Unknown location on 09.09.2017 15:28

Was this review helpful to you? Yes or No

Start to charge for delivery

Start to charge for delivery

By from Unknown location on 09.09.2017 01:44

Company replied:

Hello Daniela, Thank you for your feedback. Regretfully we recently have had to introduce a delivery charge if an order is below the value of £30, this is due to continued price rises to us which we are unable to absorb. I am sorry that this has affected you directly. To confirm however, any order £30 or over continues to benefit from free first class delivery. Kind regards Hayley

, 11.09.2017 08:37

Was this review helpful to you? Yes or No

All in one

How can you beat, Fast, reliable, good quality and value for money? You can't! I won't be ordering my contacts from any where else!

By from Unknown location on 09.09.2017 01:43

Was this review helpful to you? Yes or No

Shame p&p has now been added

Shame p&p has now been added. Still an excellent service though

By from Unknown location on 08.09.2017 20:59

Was this review helpful to you? Yes or No

Great price

Great price, great products, fast delivery.

By from Unknown location on 08.09.2017 20:20

Was this review helpful to you? Yes or No

Quick and efficient service at a …

Quick and efficient service at a bargain price. Thank you!

By from Unknown location on 08.09.2017 17:38

Was this review helpful to you? Yes or No

Was better when I didn't need to spend …

Was better when I didn't need to spend £30 for free delivery

By from Unknown location on 08.09.2017 16:58

Company replied:

Hello Mel, Thank you for your feedback. It is unfortunate that we recently had to make the decision to introduce a postage fee for orders under the value of £30. With the continued price rises to us, we were unable to continue to absorb these costs and therefore a £3 delivery fee has been introduced. To confirm however, any order value of £30 and over qualifies for our free first class delivery. I can see that you benefited from this on your last order. Apologies again that this introduction has affected you. Kind regards Hayley

, 11.09.2017 08:35

Was this review helpful to you? Yes or No

Quick & efficient service as always

Quick & efficient service as always. Would highly recommend them.

By from Unknown location on 08.09.2017 16:37

Was this review helpful to you? Yes or No

I've been purchasing from them for 7 …

I've been purchasing from them for 7 years, always happy with the service. Never a single glitch.

By from Unknown location on 08.09.2017 15:44

Was this review helpful to you? Yes or No

Another faultless order completed

Another faultless order completed by this company. Ordered Friday, on the mat Saturday... My only gripe.... p&p used to be free but it IS £3 now on orders under £30. So my standard £15 order is now £18 inc p&p. :-( .. That's 20% on my order, now hopefully after some correspondence this will come down as it is delivered as a large letter which is 98p! Still gets 5* for service.

By from Unknown location on 08.09.2017 15:43

Was this review helpful to you? Yes or No

Fantastic service

Fantastic service. Helpful contact centre staff. Very pleased and MASSIVE saving on high street prices. Highly recommend

By from Unknown location on 08.09.2017 15:28

Was this review helpful to you? Yes or No

Fabulous no hassle service

Fabulous no hassle service, superfast delivery

By from Unknown location on 08.09.2017 15:23

Was this review helpful to you? Yes or No

always brilliant service!

always brilliant service!

By from Unknown location on 08.09.2017 15:10

Was this review helpful to you? Yes or No

Good customer care

Good customer care. Swift dispatch. Quality goods. No need to say more.

By from Unknown location on 08.09.2017 12:47

Was this review helpful to you? Yes or No

Why ask

Why ask - superb service as always and so quick

By from Unknown location on 08.09.2017 07:01

Was this review helpful to you? Yes or No

Great price and came the next day.

Great price and came the next day.

By from Unknown location on 07.09.2017 19:53

Was this review helpful to you? Yes or No

I have been buting my lenses from …

I have been buting my lenses from Contact lenses.Co.UK for the past 4years. Great delivery service and price. Never had an issue to contact them in regard of any issues.

By from Unknown location on 07.09.2017 17:59

Was this review helpful to you? Yes or No

Great service

Great service, fab delivery. Never had a problem in 18 months. Well done and highly recommended.

By from Unknown location on 07.09.2017 16:14

Was this review helpful to you? Yes or No

Ordered several times and lenses have …

Ordered several times and lenses have always been delivered quickly and correctly. Only once had a problem with the required lens being out of stock but it still took less than a week for them to arrive following order. That said my need are for a fairly simple basic disposable lens.

By from Unknown location on 07.09.2017 15:28

Was this review helpful to you? Yes or No

Ordered contact lenses at 10am and they …

Ordered contact lenses at 10am and they arrived the next day and I don't live in mainland UK. Always quick service and easy to use website and checkout. Will 100% use again and again and recommend to anyone

By from Unknown location on 07.09.2017 15:23

Was this review helpful to you? Yes or No

Excellent service

I've been using ContactLenses.co.uk for ages now. Free delivery is always incredibly quick and the product has always been as advertised. Very happy.

By from Unknown location on 07.09.2017 15:23

Was this review helpful to you? Yes or No

Disappointed in the price increase and …

Disappointed in the price increase and that you now have to pay for postage.

By from Unknown location on 07.09.2017 09:59

Company replied:

Hello Corinna, Thank you for your feedback. Regretfully we recently have had to introduce a delivery charge if an order is below the value of £30, this is due to continued price rises to us which we are unable to absorb. I am sorry that this has affected you directly. To confirm however, any order £30 or over continues to benefit from free first class delivery. I hope to welcome you back again soon. Kind regards Hayley

, 07.09.2017 12:06

Was this review helpful to you? Yes or No

Highly recommend

I've used this website for years and never ever had any problems. The only issue was my own mistake of ordering the wrong lenses (who even does that!?) and the customer service was fantastic, they responded very quickly, I returned them and I had a refund within days. Very impressed.

By from Unknown location on 06.09.2017 19:46

Was this review helpful to you? Yes or No

contactlenses.co.uk are very prompt and …

contactlenses.co.uk are very prompt and reliable

By from Unknown location on 06.09.2017 19:07

Was this review helpful to you? Yes or No

much cheaper same lenses prescribed in …

much cheaper same lenses prescribed in shop

By from Unknown location on 06.09.2017 17:30

Was this review helpful to you? Yes or No

Very fast delivery and competitive …

Very fast delivery and competitive prices!

By from Unknown location on 06.09.2017 16:36

Was this review helpful to you? Yes or No

Postage Rip off

Been a loyal customer for years and now you have started charging for postage on monthly. I'm now looking at lenses with Day soft.com for that reason

By from Unknown location on 06.09.2017 16:01

Company replied:

Hello Ali, Thank you for your feedback and your continued custom. Regretfully we recently have had to introduce a delivery charge if an order is below the value of £30, this is due to continued price rises to us which we are unable to absorb. You will find many of our competitors do the same, however have a higher value threshold then the £30 we do. To confirm, any order £30 or over continues to benefit from free first class delivery which I can see you benefited from on this occasion. I hope to welcome you back again soon. Kind regards Hayley

, 07.09.2017 12:06

Was this review helpful to you? Yes or No

quick and easy

Amazingly quick processing and delivery. Good price too.

By from Unknown location on 06.09.2017 15:28

Was this review helpful to you? Yes or No

Thumbs down on the P&P fee

I've been using this site for years to buy my contact lenses and have always been happy with the service, esp the free next day delivery. However, I was really disappointed to see a postage fee with my last transaction.

By from Unknown location on 05.09.2017 21:02

Company replied:

Hello, Thank you for your feedback. Its great to hear that you have so far been happy with the service we provide you. It is unfortunate that we recently had to make the decision to introduce a postage fee for orders under the value of £30. With the continued price rises to us, we were unable to continue to absorb these costs and therefore a £3 delivery fee has been introduced. To confirm however, any order value of £30 and over qualifies for our free first class delivery. I can see that you benefited from this on your last order. Apologies again that this introduction has affected you. Kind regards Hayley

, 06.09.2017 10:34

Was this review helpful to you? Yes or No

Satisfied first time customer

First time customer. Order came on time and in the timescale specified.

By from Unknown location on 05.09.2017 19:49

Was this review helpful to you? Yes or No

Amazing company, efficient and good quality

Amazing company been ordering my lenses for almost 7 years with them I receive them so fast so efficient the quality, the price, the customer service and packinging ( through letterbox) is so brilliant! Thank you x Happy regular ;)

By from Unknown location on 05.09.2017 18:17

Was this review helpful to you? Yes or No

Great product and service

Great product and service! Always arrives on time. Decently priced too.

By from Unknown location on 05.09.2017 17:17

Was this review helpful to you? Yes or No

Prompt and reliable service as always

Prompt and reliable service as always

By from Unknown location on 05.09.2017 17:07

Was this review helpful to you? Yes or No

I've been buying contact lenses off you …

I've been buying contact lenses off you for 3 years you've put p&p on it I'll be buying from somewhere eles in future!!

By from Unknown location on 05.09.2017 16:37

Company replied:

Hello Amie, Thank you for taking the time to review our services and website, its great you have been buying from us for such a long time. We really do appreciate it. It is unfortunate that recently we have had to introduce a delivery charge if an order is below the value of £30, this is due to continued price rises to us which we are unable to absorb. You will find many of our competitors do the same, however have a higher value threshold then the £30 we do. To confirm, any order £30 or over continues to benefit from free first class delivery. I hope with this information, we can hope to see you ordering from us in the future. Kind regards Hayley

, 07.09.2017 12:07

Was this review helpful to you? Yes or No

Excellent service

I was very pleased with the service and speed of delivery. I would have liked to see no delivery charge applied. However, overall I am very happy with the contact lenses.

By from Unknown location on 05.09.2017 16:05

Was this review helpful to you? Yes or No

Speedy delivery

My contact lenses have always arrived very quickly, sometimes within 24 hours, and there has never been a mistake. I have been using contactlenses.co.uk for several years now after a personal recommendation, and I would highly recommend them also.

By from Unknown location on 05.09.2017 15:59

Was this review helpful to you? Yes or No

Easy to order

Easy to order , fast and efficient service .

By from Unknown location on 05.09.2017 15:42

Was this review helpful to you? Yes or No

5* service

Always use contactlenses.co.uk, next day delivery and ordering is quick and easy

By from Unknown location on 04.09.2017 06:42

Was this review helpful to you? Yes or No

Great lenses and fast delivery

Great lenses and fast delivery. Very happy

By from Unknown location on 03.09.2017 15:02

Was this review helpful to you? Yes or No

Just as it says in the box above

Just as it says in the box above: 100% satisfaction. Speedy and accurate

By from Unknown location on 03.09.2017 14:14

Was this review helpful to you? Yes or No

Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.