Free Delivery over £35 & Free Returns!
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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14189
4 stars:
793
3 stars:
272
2 stars:
170
1 stars:
284
based on 15708 customer reviews
4.8

Customer Reviews

Showing 7,851-7,900 of 15,708 items.
Very quick

Very quick, good service, it's not free delivery anymore though, which is disappointing.

By from Unknown location on 28.08.2017 20:42

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Very bad

Very bad. Only site that charges for postage for contact lenses. Last time I order from here.

By from Unknown location on 28.08.2017 16:56

Company replied:

Hello Mohammed, Thank you for your feedback. It is unfortunate that recently we have had to introduce a delivery charge if an order is below the value of £30, this is due to continued price rises to us which we are unable to absorb. You will find many of our competitors do the same, however have a higher value threshold then the £30 we do. To confirm, any order £30 or over continues to benefit from free first class delivery. Kind regards Hayley

, 07.09.2017 12:07

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Delivery was 2 days late

Delivery was 2 days late. A charge is now applied when it used to be free for delivery. You no longer have any USP.

By from Unknown location on 28.08.2017 16:02

Company replied:

Hello Shobha, Thank you for your feedback. Although over 90% of first class orders are delivered next day, this is not a guaranteed service. I can confirm your order left our distribution centre on the despatch date we advised you at the time of ordering. A small delivery charge is now required if a customers order is under the value of £30 which you will find is much lower then many of our competitors, as is our free delivery of orders £30 and over. Thanks again for your order. Kind regards Hayley

, 29.08.2017 08:34

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Fast and efficient service

Fast and efficient service with reasonable prices. I miss the free P&P on all orders though.

By from Unknown location on 28.08.2017 15:38

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great customer care

great customer care. I made an error with my order and it was rectified super quick.

By from Unknown location on 28.08.2017 15:35

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Fantastic service

Fantastic service. So easy to order. Quick and easy every time.

By from Unknown location on 28.08.2017 15:34

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Always use the same company,great …

Always use the same company,great quality, quick delivery and great value for money

By from Unknown location on 28.08.2017 15:29

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Excellent service

Excellent service. Next day delivery. Correct order always. Rapid payment option takes less than a minute to place an order. I have been customer of contactlenses.co.uk for more than five years which is good. But I never received any offer or discount for being a loyal customer. Other companies generally do.

By from Unknown location on 26.08.2017 23:40

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Always fantastic service

Always fantastic service. Quick delivery and quality lenses.

By from Unknown location on 26.08.2017 06:53

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Excellent

Excellent! Rapid delivery

By from Unknown location on 26.08.2017 06:23

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Fast dispatch fast delivery easy to use

Fast dispatch fast delivery easy to use

By from Unknown location on 25.08.2017 15:38

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Amazing

Fab! Never let me down. Great prices

By from Unknown location on 25.08.2017 15:23

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Great service....thanks

Great service....thanks

By from Unknown location on 25.08.2017 15:23

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been using this service for several …

been using this service for several years, very easy to order, reliable and quick delivey

By from Unknown location on 25.08.2017 15:16

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Have been buying my contact lenses from …

Have been buying my contact lenses from here for years. Easy, fast and arrives quickly.

By from Unknown location on 25.08.2017 06:56

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As always an excellent service :-)

As always an excellent service :-)

By from Unknown location on 24.08.2017 22:09

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Can't ask for more

Easy website; very fast delivery; great product

By from Unknown location on 24.08.2017 21:04

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Quick delivery and good quality contacts

Quick delivery and good quality contact lenses!

By from Unknown location on 24.08.2017 18:47

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Quick & reliable service each time for …

Quick & reliable service each time for the past ten months. Thank you.

By from Unknown location on 24.08.2017 18:22

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Used them for years

Used them for years. Great service - love the quick reorder button. Couldn't fault them.

By from Unknown location on 24.08.2017 17:21

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Good website and service - highly recommend

I've been using this company for a few years now with no issues at all. It has an easy website to use and delivery is normally the next day. I would recommend it with no hesitation.

By from Unknown location on 24.08.2017 15:57

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I love you lenses but am not happy …

I love you lenses but am not happy about prices going up and new delivery charges for under £30. It has made me explore other options.

By from Unknown location on 24.08.2017 15:45

Company replied:

Hello Heather, Thank you for your review. It is great that your love our lenses, I am sorry that the introduction of a delivery charge may result in us losing your custom. It was unfortunate that due to price increases to us, that could no longer be absorbed we had to introduce a small delivery fee for orders under £30. I can see that this occasion due to you ordering a few more boxes, you qualified for our free first class delivery and therefore did not incur the charge, thats great! Thanks again for your continued custom, I hope to see this continue. Kind regards Hayley

, 29.08.2017 08:51

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Very very speedy

Very very speedy, never had a problem using this site!!

By from Unknown location on 24.08.2017 15:28

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The service is alway very good and the

The service is alway very good and the contact lenses too . It's been one year that I'm using this website and I never had problem. Keep suggesting to anybody uses contact lenses

By from Unknown location on 24.08.2017 15:21

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the contact lenses do the job

the contact lenses do the job - but the last 2 months the post man cannot no longer pop then through the letter box. due to size of box...so need to go to local office to pick them up .... also this month I was charged £3 postage which I had not been charged before - so it is not worth it now.

By from Unknown location on 24.08.2017 07:36

Company replied:

Hello Gillian, Thank you for your feedback. its great to hear that you are happy with the Crystal lenses you purchase. It is unfortunate that we recently had to make the decision to introduce a postage fee for orders under the value of £30. With the continued price rises to us, we were unable to continue to absorb these costs and therefore a £3 delivery fee has been introduced. To confirm however, any order value of £30 and over qualifies for our free first class delivery. Apologies again that this introduction has affected you. In regards to the posting of your item, at the beginning of August our letterbox friendly boxes were made slimmer so should now be able to be posted. I have asked one of our customer support team to get in touch and just find out a little more from you. Kind regards Hayley

, 24.08.2017 09:17

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Easy and reliable

The ordering process is easy, and my contact lenses are always shipped on time with no issues. I've been a customer since 2015 and have always been happy with their service!

By from Unknown location on 23.08.2017 22:52

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Excellent website

Excellent website. Easy to navigate and order from. Have done so for over 10 years

By from Unknown location on 23.08.2017 22:09

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arrived very quickly and good price

arrived very quickly and good price

By from Unknown location on 23.08.2017 21:05

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Great contact lenses

Great contact lenses , very fast delivery and brilliant price . love them

By from Unknown location on 23.08.2017 19:12

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What else do you look for in a contact lens company??

Good value, reliable dispatch and delivery. Can't ask for anything else.

By from Unknown location on 23.08.2017 17:22

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Would normally be 5* but Im a bit …

Would normally be 5* but Im a bit disappointed at being charged for delivery now. I have used this site for years and this is the first time I've had to pay for delivery. Will be using a site with free delivery from now on. Apart from that service has always been good.

By from Unknown location on 23.08.2017 16:03

Company replied:

Hello Jennifer, Thank you for your feedback and for your continued custom over the years. We recently had to make the difficult decision to introduce a postage fee for orders under the value of £30. With the continued price rises to us, we were unfortunately unable to continue to absorb these costs and therefore a £3 delivery fee has been introduced. To confirm however, any order value of £30 and over qualifies for our free first class delivery. Apologies again that this introduction has affected you. Kind regards Hayley

, 24.08.2017 12:18

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Consistently fast delivery

Consistently fast delivery, often next day. Good range of lenses.

By from Unknown location on 23.08.2017 15:42

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Great price and super quick delivery

Great price and super quick delivery. Thanks!

By from Unknown location on 23.08.2017 15:12

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I've been using this site since 2005 …

I've been using this site since 2005 and love the free delivery. Was very disappointed to see the delivery charge. I didn't have time to shop around to see if I can get cheaper elsewhere but I will before next purchase. Such a shame as I've only ever bought from you during last 12 years?

By from Unknown location on 22.08.2017 16:48

Company replied:

Hello Liz, Thank you for your feedback. and for your continued custom over the years. We have unfortunately had to recently introduce a postage fee for orders under the value of £30. With the continued price rises to us, we were unable to continue to absorb these costs and therefore a £3 delivery fee has been introduced. To confirm however, any order value of £30 and over qualifies for our free first class delivery which I can see you qualified for on this order. Apologies again that this introduction has affected you. Kind regards Hayley

, 23.08.2017 11:28

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Lenses arrived within 2 days

Lenses arrived within 2 days. Excellent price and service.

By from Unknown location on 22.08.2017 15:27

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Easy to use and next day delivery great …

Easy to use and next day delivery great service will be using on a regular basis

By from Unknown location on 22.08.2017 15:13

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Excellent

Excellent easy to view website, luxury of repeat orders - literally one click! Late evening orders delivered within 2 days, sometimes even the next day.

By from Unknown location on 22.08.2017 14:05

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Easy website

Easy website, best thing is the next day delivery...been using for years i would nit go anywhere else as their prices are great too!

By from Unknown location on 21.08.2017 21:42

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Great prices and delivery is super …

Great prices and delivery is super quick. Been using them for many years

By from Unknown location on 21.08.2017 18:20

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Great price and fast delivery

Great price and fast delivery - perfect when i always leave it until last minute!!

By from Unknown location on 21.08.2017 16:43

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Very quick and reliable service.

Very quick and reliable service.

By from Unknown location on 21.08.2017 15:49

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Absolutely Fabulous

Great service, ordered Sunday arrived Monday.

By from Unknown location on 21.08.2017 15:47

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Speedy delivery and great value as …

Speedy delivery and great value as always

By from Unknown location on 21.08.2017 15:41

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Excellent service and quality of lenses …

Excellent service and quality of lenses but really disappointed that the free postage has disappeared

By from Unknown location on 21.08.2017 15:35

Company replied:

Hi Beth, Its great to hear you are pleased with our service and lenses you have purchased. We have had to recently introduce a postage fee for orders under the value of £30. With the continued price rises to us, we were unable to continue to absorb these costs. I can see that due to this, you decided to order a few more boxes of lenses and therefore qualified for free first class postage. Thats great! Thanks again and for your continued custom. Kinds regards Hayley

, 24.08.2017 12:20

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I am a new customer and was given an …

I am a new customer and was given an estimated despatch date of 10 days as my lens (Hydron 06) was not in stock but received it earlier: 1 week later. I will remain a customer as am happy with service.

By from Unknown location on 21.08.2017 14:13

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Always quick and reliable

Always quick and reliable. I was a bit disappointed to see postage changes, which adds £3 to my order but still, I trust this company and would rather pay £3 more than risk it with a different company.

By from Unknown location on 21.08.2017 10:17

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Excellent services ordered on Thursday …

Excellent services ordered on Thursday after midnight and received in Saturday morning post.

By from Unknown location on 19.08.2017 20:51

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Seamless from start to end

Love ordering my contacts... Open Safari, type 'con' and it already knows where I'm going, login and hit reorder. Simple, and spot on delivery too! Maybe you could start a saved payment card to make it even easier?

By from Unknown location on 19.08.2017 16:37

Company replied:

Hello Sammi, Its great to hear that you found our mobile site easy to use and navigate. We do offer a saved card details area at the moment, which you can easily add to via the 'Your account/Sign-in' area. If you need any further help or info, please feel free to get in touch. Kind regards Hayley

, 21.08.2017 09:50

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An excellent service

An excellent service, my lenses arrived the next day😊 l would recommend and use again.

By from Unknown location on 19.08.2017 14:52

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Have used this website for many years …

Have used this website for many years so was surprised that a £3 postage and package fee has now been added when it has always been free. Increased the price by 20%

By from Unknown location on 19.08.2017 00:48

Company replied:

Hello Keith, Thank you for your feedback. and your continued custom over the years. We have unfortunately had to recently introduce a postage fee for orders under the value of £30. With the continued price rises to us, we were unable to continue to absorb these costs and therefore a £3 delivery fee has been introduced. To confirm however, any order value of £30 and over qualifies for our free first class delivery. Apologies again that this introduction has affected you. Kind regards Hayley

, 21.08.2017 09:36

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.