Free Delivery over £35 & Free Returns!
Next-day Delivery available
4.5/5 from 15000+ TrustPilot Reviews

Share your experience with other customers: write your own review

5 stars:
14185
4 stars:
793
3 stars:
272
2 stars:
170
1 stars:
284
based on 15704 customer reviews
4.8

Customer Reviews

Showing 751-800 of 15,704 items.
Fantastic company

Fantastic company! I have been using this company for 10 years and could not speak highly enough about their service, reliability and the best customer service anywhere. Eleven out of ten!

By from Unknown location on 10.02.2023 19:35

Was this review helpful to you? Yes or No

Very quick service

Always arrive promptly!

By from Unknown location on 10.02.2023 17:52

Was this review helpful to you? Yes or No

Great lenses, cheap price, quick delivery, superb customer service

Great lenses, at a cheap price, quick delivery, and as always superb customer service (waived the postage cost for a single pack of a new variety because my normal Crystal Aqua Daily lenses were out of stock). And the new variety (Crystal Hydro Daily) are even more comfortable so I'll be switching to them!

By from Unknown location on 10.02.2023 17:44

Was this review helpful to you? Yes or No

Brilliant

I have been ordering for many years with contactlenses and they have been great. Only ever had one batch of lenses that wasn’t good but was returned and new batch sent and was brilliant.. highly recommended them

By from Unknown location on 10.02.2023 16:53

Was this review helpful to you? Yes or No

Excellent Service

Excellent service plus very fast delivery. I have used them for years.

By from Unknown location on 10.02.2023 11:03

Was this review helpful to you? Yes or No

Good honest communications

Good honest communications , they had distribution problems and told me immediately. I had query regarding new lenses and they were so helpful . I didn’t feel pressured to buy

By from Unknown location on 09.02.2023 22:28

Was this review helpful to you? Yes or No

First class service

First class service

By from Unknown location on 09.02.2023 16:47

Was this review helpful to you? Yes or No

Came on time just what I ordered

Came on time just what I ordered

By from Unknown location on 09.02.2023 13:21

Was this review helpful to you? Yes or No

Very quick delivery!!

Very quick delivery!!

By from Unknown location on 08.02.2023 18:47

Was this review helpful to you? Yes or No

Quick delivery.

Quick delivery.

By from Unknown location on 07.02.2023 20:05

Was this review helpful to you? Yes or No

Excellent

Great service and great value high quality lenses.

By from Unknown location on 07.02.2023 17:13

Was this review helpful to you? Yes or No

Excellent aervice

Quick, easy to order and good value

By from Unknown location on 07.02.2023 16:52

Was this review helpful to you? Yes or No

Quick and easy to order

Quick and easy to order. Best value I’ve found online. Any time I’ve had any minor issues, they have sorted immediately

By from Unknown location on 07.02.2023 16:48

Was this review helpful to you? Yes or No

in all fairness i have used this…

in all fairness i have used this company many times without issue the last time i ordered it took slightly longer than other times but nothing major as i was in a hurry this time i decided to pay the extra £5 to have next day delivery big mistake it actually took longer to arrive than if i had left it as normally very disappointed

By from Unknown location on 06.02.2023 19:43

Company replied:

Hello Maria, Thank you for your review. I am sorry to hear that your order took longer than expected to arrive. I can confirm your order left us on time and should have reached you the following day. One of our support team will be in touch to help resolve this issue. Apologies again, Kind regards Hayley

Hayley Brown, 08.02.2023 13:06

Was this review helpful to you? Yes or No

Usual contact lenses not available in…

Usual contact lenses not available in required strength . (+6.0 ) This has happened on previous occasions.

By from Unknown location on 06.02.2023 19:38

Company replied:

Hello Steve, Thank you for your feedback. I am sorry that your lens power was not instock and you had to order an alternative power. The Crystal brand has become more and more in demand and therefore regretably we have been unable to keep our usual supply to a level. One of our team will be in touch to discuss this with you. Apologies again, Kind regards Hayley

Hayley Brown, 08.02.2023 13:17

Was this review helpful to you? Yes or No

Replacement lenses

Royal Mail misplaced my last order. Immediately I contacted contact lenses.co.uk they dispatched a replacement box via courier, no questions asked. To me this is super service.

By from Unknown location on 06.02.2023 18:52

Was this review helpful to you? Yes or No

Definitely recommended!

Been ordering from here for a while now, always efficient and have my lenses within days! I get the cheaper lenses and they're fine for wearing for a full 12 hour shift at work day or night!

By from Unknown location on 06.02.2023 17:12

Was this review helpful to you? Yes or No

Speedy delivery

Speedy delivery. Decent supplier in my view.

By from Unknown location on 06.02.2023 17:04

Was this review helpful to you? Yes or No

Brilliant service

Fabulous. Service I would like to thank the lady I spoke to on the phone for being kind polite and making an old man feel comfortable. God bless

By from Unknown location on 06.02.2023 16:52

Was this review helpful to you? Yes or No

Excellent fast service

Once again, excellent service. Wouldn’t buy from anywhere else - thank you to the team 😊👍

By from Unknown location on 05.02.2023 20:30

Was this review helpful to you? Yes or No

Contact lenses

Quick service fast delivery and item is exactly as described would highly recommend ordering from this company. I’ve been ordering from here for about two years and have never had a problem

By from Unknown location on 05.02.2023 17:14

Was this review helpful to you? Yes or No

Would recommend

Quick delivery, happy with lenses :)

By from Unknown location on 04.02.2023 16:51

Was this review helpful to you? Yes or No

Efficient service

Efficient service

By from Unknown location on 04.02.2023 15:01

Was this review helpful to you? Yes or No

brilliant company quick delivery kept…

brilliant company quick delivery kept up to date

By from Unknown location on 03.02.2023 19:48

Was this review helpful to you? Yes or No

The only online contact lense company I'll ever use

I've been ordering my lenses from her for years. Any problems get sorted ASAP. Deliveries are prompt. Prices are low. What's not to love? Hence my 5 star ratings.

By from Unknown location on 03.02.2023 17:52

Was this review helpful to you? Yes or No

Always kept in touch with me

They kept in touch as how my order was going and delivered when they could .Always good .

By from Unknown location on 03.02.2023 16:58

Was this review helpful to you? Yes or No

Easy reorder and fast delivery

Easy reorder and fast delivery, as always

By from Unknown location on 03.02.2023 16:51

Was this review helpful to you? Yes or No

My contact lens are arrived earlier…

My contact lens are arrived earlier than I expected. it made huge difference for me. Also it is amazing to find higher prescriptions's contact lenses in your portfolio Thank you for that

By from Unknown location on 03.02.2023 16:23

Was this review helpful to you? Yes or No

Superb

Superb, fantastic service as always

By from Unknown location on 03.02.2023 07:24

Was this review helpful to you? Yes or No

Always a great service

Always a great service, fast delivery and great products!

By from Unknown location on 01.02.2023 16:04

Was this review helpful to you? Yes or No

Always great service

Always great service, but Sophie is the best, sorted my little hiccup out with no fuss, fantastic customer service and deserves full credit!!!

By from Unknown location on 01.02.2023 12:14

Was this review helpful to you? Yes or No

Great price & next day delivery

Easy to choose the lenses i wanted, great price and next day delivery

By from Unknown location on 31.01.2023 16:59

Was this review helpful to you? Yes or No

I have bought contact lenses from this…

I have bought contact lenses from this company for a few years now. The lenses are very good. I have worn lenses for 40 years. My optician is happy with me using these lenses via my annual check. Good price and service.

By from Unknown location on 30.01.2023 22:24

Was this review helpful to you? Yes or No

I always get a great service from your…

I always get a great service from your company

By from Unknown location on 29.01.2023 19:20

Was this review helpful to you? Yes or No

Very good website

Very easy to order. Order always comes quickly and on time. Very good prices. It would be great if I had the option to set up a standing order or something similar so that orders could go through automatically (subscription?) Thanks!

By from Unknown location on 29.01.2023 17:42

Was this review helpful to you? Yes or No

Swift delivery

Swift delivery, easy to use website

By from Unknown location on 29.01.2023 17:37

Was this review helpful to you? Yes or No

Quick and efficient service from…

Quick and efficient service from ordering to delivery.

By from Unknown location on 28.01.2023 17:23

Was this review helpful to you? Yes or No

Significant price increase, way above the current level of inflation

The price of my regular repeat order rose by almost £50 , from £227, in July 2022 to £275 in January 2023. This was for a6 month supply I have been buying my contact lens from Contactlenses.co.uk, for many years and am a loyal returning customer. However given this huge, increase this time around, i will be looking elsewhere for my next 6 monthly purchase

By from Unknown location on 28.01.2023 16:55

Company replied:

Hello Mr Collins, Thank you for your feedback. I am sorry that the you have been affected by the rising prices by the manufacturers. They have increased prices so high that we can no longer absorb the cost. We have been working hard with our own brand of Crystal lenses to be able to offer customers a good quality lower price alternative. Please feel free to discuss a Crystal brand alternative with our support team who will be happy to assist you. Apologies again and thank you for your continued custom. Kind regards Hayley

Hayley Brown, 02.02.2023 17:58

Was this review helpful to you? Yes or No

Fabulous customer service

Fabulous customer service ! Contact lenses very competitive price

By from Unknown location on 28.01.2023 14:20

Was this review helpful to you? Yes or No

Most comfortable lenses I've had in 20…

Most comfortable lenses I've had in 20 years and a fantastic price.

By from Unknown location on 27.01.2023 19:47

Was this review helpful to you? Yes or No

Found this company via my blue light…

Found this company via my blue light card, amazing value for the money, I will continue using this company!

By from Unknown location on 27.01.2023 17:13

Was this review helpful to you? Yes or No

Absolutely rate this service

Absolutely rate this service! 99% of the time they have my order the only time my preferred lenses were out of stock I was offered an alternative at the same price, which were adequate. Great price, fast efficient service, only take a few days for delivery. Very reliable.

By from Unknown location on 26.01.2023 20:44

Was this review helpful to you? Yes or No

Great service

Really quick delivery and although I’d made a mistake in my order, they sorted it quickly and without a quibble

By from Unknown location on 26.01.2023 18:09

Was this review helpful to you? Yes or No

Absolutely brilliant customer service

Absolutely brilliant customer service - probably the best I have ever encountered. Awesome work guys!

By from Unknown location on 24.01.2023 19:20

Was this review helpful to you? Yes or No

excellent service every time

I have been buying contact lenses for a long time with this company, they have always turned up on the next working day. I purchased some for my husband and his prescription was for one distance and one reading lens, as it is an unusual order the company emailed me to check that it was correct which I thought was great customer service, 10/10 as usual.

By from Unknown location on 24.01.2023 17:44

Was this review helpful to you? Yes or No

The company itself is always great and…

The company itself is always great and quick delivery. I ordered my contacts this time and the majority of the lenses have been ripped when I've taken them out the solution

By from Unknown location on 24.01.2023 10:15

Company replied:

Hello Sapphire, Thank you for reviewing our services. I am sorry that on this occasion our products were not satisfactory. This is not the experience we want for our customers. One of our team will be in touch asap to resolve this for you. Apologies again, Kind regards Hayley

Hayley Brown, 27.01.2023 16:54

Was this review helpful to you? Yes or No

Fast dispatch

Fast dispatch, excellent contact lenses, returning customer.

By from Unknown location on 23.01.2023 19:20

Was this review helpful to you? Yes or No

Very Good Service

Efficient - Timely - Affordable.

By from Unknown location on 23.01.2023 00:21

Was this review helpful to you? Yes or No

complete order and on time

complete order and on time

By from Unknown location on 22.01.2023 20:53

Was this review helpful to you? Yes or No

Correct price

Correct price, quick, efficient, no fuss, helpful.

By from Unknown location on 22.01.2023 16:51

Was this review helpful to you? Yes or No

Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.