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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14185
4 stars:
793
3 stars:
272
2 stars:
170
1 stars:
284
based on 15704 customer reviews
4.8

Customer Reviews

Showing 801-850 of 15,704 items.
Impeccable service every time!

I’ve used Contact Lenses.co.Uk for years for a few different sorts of lenses - they always have the prescription/lens I need and delivery takes no time at all. Impeccable service every time!

By from Unknown location on 21.01.2023 23:13

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Order replacement

I had a problem with the delivery of an order, once I informed them that my order hadn’t arrived, i was really happy with the speed at which they sent out a replacement order. They kept in contact with me to make sure that I received my order.

By from Unknown location on 20.01.2023 18:53

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Great Service

Always easy to select product, place order and delivery is quick. Thank you

By from Unknown location on 20.01.2023 17:58

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The lenses arrived very quickly.

The lenses arrived very quickly.

By from Unknown location on 20.01.2023 17:19

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Great customer service

On receiving my contact lenses I realised I had ordered the incorrect size. I contacted customer service who got back to me promptly and not only was happy for me to return them but also sent out the replacement straightaway. As always…great service from ContactLenses Uk.

By from Unknown location on 20.01.2023 16:55

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Contactlenens are very very good

Hi I have been using Contactlenes for for a few years and would like to say they have done very well fir me. Online site is very easy to use. Delivery is second to none. Once order is put on the system the contactlenes are with me 2 to 3 days.

By from Unknown location on 18.01.2023 20:44

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Delayed order

Even though the order was delayed due to the royal mail strikes the customer service were very helpful and apologetic even though it was clear it was not their fault and even offered to replace them if did not arrive.

By from Unknown location on 18.01.2023 17:59

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Great website!

Delivery quick, quality of lenses amazing too!

By from Unknown location on 18.01.2023 16:56

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quick and reliable service

quick and reliable service

By from Unknown location on 18.01.2023 14:17

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All ok thanks a lot

All ok thanks a lot

By from Unknown location on 17.01.2023 20:02

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Brilliant service as always

Brilliant service as always

By from Unknown location on 17.01.2023 18:42

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Excellent service

Excellent service. I have been using them for years. Would highly recommend!

By from Unknown location on 17.01.2023 17:01

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Excellent service as always and speedy…

Excellent service as always and speedy delivery.

By from Unknown location on 17.01.2023 04:46

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Great company

Great company. Quick delivery and unbeatable prices.

By from Unknown location on 16.01.2023 18:54

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Super fast delivery. Very affordable, Great value

Super fast delivery. The contacts I chose were at the lower price range but they are brilliant. Super comfy to wear. Will be ordering again.

By from Unknown location on 16.01.2023 18:54

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Easy to Order and speedy delivery.

Easy to Order and speedy delivery.

By from Unknown location on 16.01.2023 18:39

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Prompt email receipt and lenses arrived…

Prompt email receipt and lenses arrived the following day.

By from Unknown location on 16.01.2023 16:53

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Quality, low price, fast delivery

Good quality contact lenses for very low price. They were dispatched very quickly and good communication was made to update on each stage of the order. Very happy

By from Unknown location on 14.01.2023 17:49

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Very easy process to order and a very…

Very easy process to order and a very quick delivery. But the lenses I got the prescription I’ve used for the last two year. Something was not rite with the lenses. Was not able to read writing or any emails on my mobile phone. Never had this problem in the past. Just with the daily lenses I got. So got two months worth of daily lenses I cannot use.

By from Unknown location on 13.01.2023 18:11

Company replied:

Hello Trevor, Thank you for your review. I am sorry the lenses are not suitable. It does sound like perhaps you may have ordered the wrong powers or lens type. One of our support team will be in touch to resolve this for you. Kind regards Hayley

Hayley Brown, 16.01.2023 12:16

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Fantastic service

Really easy to roder and fast free delivery

By from Unknown location on 13.01.2023 15:33

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Contact lens delivery.

Delivered early, lenses correct type as ordered.

By from Unknown location on 12.01.2023 12:51

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Brilliant

Brilliant! Again. Quick and efficient service

By from Unknown location on 11.01.2023 19:19

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They delivered on time

They delivered on time. Great service.

By from Unknown location on 10.01.2023 17:32

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Order contact lenses 29th of December

Order contact lenses 29th of December. Got them on the 30th of December. Very pleased with the fast turnaround very happy with contact lenses. We will be ordering more.

By from Unknown location on 10.01.2023 16:57

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Never going elsewhere

Always spot on and great communication

By from Unknown location on 10.01.2023 15:27

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I'm advised when my lenses are…

I'm advised when my lenses are available and given an estimated delivery date.

By from Unknown location on 09.01.2023 20:19

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Excellent Customer Service

Excellent Customer Service. Goods arrived on time. Easy to access Web pages. Highly recommend this company to others wanting to order their contact lenses on line. Very competitive prices compared on other sites. Thank you for being very helpful.

By from Unknown location on 09.01.2023 18:36

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Highly Recommended!

I order regularly and always received a 5 star service! Much better value for money than the opticians and always in stock. Can’t fault them, highly recommended.

By from Unknown location on 09.01.2023 16:52

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Great product

Great product, great price, speedy delivery. All you could want from an online retailer. Recommend unreservedly.

By from Unknown location on 08.01.2023 17:01

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Excellent company I reported that i…

Excellent company I reported that i had not received my order so they sent a priority replacement order free of charge but later my order turned up,

By from Unknown location on 07.01.2023 18:18

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Used this company for years

Used this company for years. Really good. Quick delivery 😊

By from Unknown location on 07.01.2023 16:51

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My order came in record time and I’m…

My order came in record time and I’m really pleased with their products. Great choice and quick to order

By from Unknown location on 03.01.2023 18:12

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Always get my lenses here

Always get my lenses here. Great service and usually next day delivery

By from Unknown location on 03.01.2023 12:38

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Superb customer service!

Superb customer service! I had a nightmare due to the Royal Mail strikes. I placed an order for contact lenses at the start of December which were dispatched right away, I was even able to track the packing process at the warehouse! However, 3 weeks later and still no contact lenses. I was on the phone to Royal Mail for over an hour who confirmed my parcel was lost and no one had been informed due to the influx of calls and Royal Mail strikes. I contacted ContactLensesUK and told them that the parcel was lost and how I desperately needed the lenses in the next few days as I was going abroad. I used the customer service chat on the website who were always fast at replying and so helpful. They dispatched my contact lenses around 4pm that day and used a different courier (DPD) and they were at my door the next day. So thankful for their customer service.

By from Unknown location on 03.01.2023 11:53

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I asked online for a match for hubble…

I asked online for a match for hubble contacts as they don't dry on my eyes. The ones I received are very uncomfortable

By from Unknown location on 02.01.2023 18:09

Company replied:

Hello Catherine, Thank you for your review. I am sorry to hear that a suggested alternative was not a suitable match. One of our team will be in touch to discuss this with you directly. Apologies for any inconvenience caused. Kind regards Hayley

Hayley Brown, 04.01.2023 16:17

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Always on time .Very fast delivery

Always on time .Very fast delivery. Highly recommended! 5 STAR !

By from Unknown location on 02.01.2023 16:52

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Always excellent customer service

Always excellent customer service! This company go above and beyond to get your contact lenses to you in time. Great products, brilliant prices, lovely people 😊

By from Unknown location on 02.01.2023 13:00

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Simple and easy

Simple and easy. The way it should be

By from Unknown location on 01.01.2023 19:16

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Ordered on the 13th arrived on the 23rd…

Ordered on the 13th arrived on the 23rd as stock was out of date

By from Unknown location on 01.01.2023 17:25

Company replied:

Hello Mark, Thank you for your review. I am sorry to hear that your order was delayed. This was due to the stock being on back order with the manufacturer. I can see we sent your order on a priority delivery as soon as it arrived at our despatch centre. Apologies again and thank you for your patience. Kind regards Hayley

Hayley Brown, 04.01.2023 16:32

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Alway excellent service

Alway excellent service - used this company for years.

By from Unknown location on 01.01.2023 16:52

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Really good service

Such good service Sophie at customer service was amazing and so helpful definitely went above and beyond her duty highly recommend

By from Unknown location on 31.12.2022 19:17

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Good service

Very easy to order and arrived in the post super fast. A little expensive but worth it for the service.

By from Unknown location on 31.12.2022 18:03

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Very satisfied customer

Always an excellent and efficient service, thank you

By from Unknown location on 30.12.2022 20:15

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Timely delivery

Timely delivery - no issue with the lenses

By from Unknown location on 30.12.2022 18:07

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As always

As always. Good service

By from Unknown location on 30.12.2022 17:26

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Great value

Great value, very fast delivery time and excellent communication too, thank you

By from Unknown location on 30.12.2022 11:01

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They sent me the wrong ones for the…

They sent me the wrong ones for the second time and they are so uncomfortable and blurred vision

By from Unknown location on 30.12.2022 10:23

Company replied:

Hello Stacey, Thank you for taking the time to review our services. I am sorry that you received lenses which were not suitable. These were an alternative lens due to the required lenses being out of stock. A message asking if you were happy to proceed with an alternative will have been shown before payment, I am sorry if this was not noticed. I can see you have been in contact with our support team already and an alternative lens has been sent to you. Apologies again and thank you for your patience whilst we resolved this for you. Kind regards Hayley

Hayley Brown, 04.01.2023 16:22

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Never go anywhere else

The service I have used for a number of years has never let me down. My lenses arrive within a couple of days at the most. Fantastic service.

By from Unknown location on 29.12.2022 10:22

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Fantastic lenses

Fantastic lenses, fantastic price and fast delivery considering the postal strikes

By from Unknown location on 29.12.2022 00:09

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The customer service is great!

The customer service and order dispatch time is perfect. I have been ordering my contact lenses from this company for many years, and they never fail to disappoint.

By from Unknown location on 28.12.2022 14:34

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.