Free Delivery over £35 & Free Returns!
Next-day Delivery available
4.5/5 from 15000+ TrustPilot Reviews

Share your experience with other customers: write your own review

5 stars:
14185
4 stars:
793
3 stars:
272
2 stars:
170
1 stars:
284
based on 15704 customer reviews
4.8

Customer Reviews

Showing 851-900 of 15,704 items.
Not received lenses as above

Unfortunately not able to make a full review , not delivered by Royal Mail not withstanding that hey say they have I am a pensioner with some limiting disability i was not out on the 21st and 22nd they said attempted delivery on both days not true I wasn’t out , loath to order more fm you till this is resolved also they’ve had over a million complaints re non deliveries. Not your fault I know .

By from Unknown location on 27.12.2022 16:56

Was this review helpful to you? Yes or No

Quick and easy to order and delivery on…

Quick and easy to order and delivery on time....Great quality product, will deffo use again

By from Unknown location on 27.12.2022 16:47

Was this review helpful to you? Yes or No

First ordet

This was my first order and in spite of the Royal Mail postal strikes I received my order very quickly. I am very pleased with the product.

By from Unknown location on 27.12.2022 00:47

Was this review helpful to you? Yes or No

Great lenses

perfect lenses , great fit and really comfy, delivery was very good

By from Unknown location on 26.12.2022 21:38

Was this review helpful to you? Yes or No

Always fast efficient service !

Always fast efficient service !

By from Unknown location on 26.12.2022 19:14

Was this review helpful to you? Yes or No

Ordered on Dec 5th..?

Ordered on Dec 5th, received an email Dec 15th saying they were on there way, didnt arrive till Dec 18th. 13 day from ordering before I received them, pretty abysmal TBH. Ive used this company for years now, they were great at first, postage was included in the price, that changed to postage added later on, then a distribution center was thrown into the mix taking your orders longer to arrive, now its down to 13 days, time to look elsewhere I think.

By from Unknown location on 26.12.2022 19:10

Company replied:

Hello Stewart, Thank you for your review. I am sorry that your order took longer than expected to arrive. Unfortunately your particular lens was delayed with the manufacturer. The recent postal strikes will have then affected you once the order left our distribution centre. We do offer free postage when you order over a certain value and all orders are sent out first class post. Apologies again for the delays and the inconvenience this will have caused. One of our support team will be in touch to discuss this with you. Kind regards Hayley One of our team will be in touch to resolve this for you. Apologies again for the delay and inconvenience. Kind regards Hayley

Hayley Brown, 29.12.2022 17:25

Was this review helpful to you? Yes or No

Always fast delivery never any problems

Always fast delivery never any problems

By from Unknown location on 26.12.2022 13:43

Was this review helpful to you? Yes or No

Exceptional service

Exceptional service, and value for money. 100% reliable.

By from Unknown location on 26.12.2022 11:01

Was this review helpful to you? Yes or No

Quick and helpfull service

Quick and helpfull service

By from Unknown location on 24.12.2022 20:45

Was this review helpful to you? Yes or No

A consistently reliable and efficient company

This company makes buying contact lenses simple and cost effective (as long as you know your prescription and the type of lens you need). The ordering process is quick and easy. Even with a post strike in progress my lenses arrived within what I felt was a reasonable time frame. If you get stuck you can speak to a human being. That is right away, no twenty minute wait listening to music. The people I spoke with were super friendly knowledgeable and helpful. I have used this company for years. No matter what problem I throw at them, they resolve it and get my lenses to me wherever I happen to be. Obviously, you need to go and get your eye health checked out periodically and make sure that your prescription is still right for you.

By from Unknown location on 24.12.2022 17:21

Was this review helpful to you? Yes or No

Items never deliverer

Never received my order and still chasing up to receive any update!

By from Unknown location on 24.12.2022 15:30

Company replied:

Hello Anna, Thank you for your review. I am sorry that your order has been delayed with our delivery partners, and thank you for making us aware of this. I can confirm your order left us on the 12th December and apologise that the recent postal strikes have affected you. One of our team will be in touch to resolve this for you. Apologies again for the delay and inconvenience. Kind regards Hayley

Hayley Brown, 29.12.2022 17:17

Was this review helpful to you? Yes or No

Very good service

Delivery very quick , and staff very helpful on phone.

By from Unknown location on 23.12.2022 21:25

Was this review helpful to you? Yes or No

Fast delivery good lenses and cheap

Fast delivery good lenses and cheap

By from Unknown location on 22.12.2022 19:28

Was this review helpful to you? Yes or No

I have been using this company for a…

I have been using this company for a while now and always pleased with the prompt service. The lenses are excellent quality. The price is very fair and no need for a contract just order what you need when you need them. Highly recommend them them.

By from Unknown location on 22.12.2022 18:41

Was this review helpful to you? Yes or No

Quality over cheap alternatives

Used for years. Usually quick & reliable. Expensive for decent lenses and push poor alternatives (but we're all different). Such as ACUVUE v CRYSTAL. Latter only ok for max 6 hours; former, though 2/3 times cost, can last at least 24 hours (not recommended but easily 18 hours). Suggest you folks focus on value for quality!?

By from Unknown location on 22.12.2022 04:46

Company replied:

Hello Michael, Thank you for your review our our products. As a replacement lens site, we offer a wide range of lenses at a range of prices. Our Crystal lenses is one of the cheapest daily lenses available and the highest rate of our returning orders. I am sorry to hear that the Crystal lenses were not a suitable alternative for you. It is recommended you wear a lens that is suitable for you. Kind regards Hayley

Hayley Brown, 23.12.2022 14:39

Was this review helpful to you? Yes or No

Great service

Great service, extremely reliable

By from Unknown location on 21.12.2022 22:06

Was this review helpful to you? Yes or No

The company did very well

The company did very well

By from Unknown location on 21.12.2022 10:29

Was this review helpful to you? Yes or No

Excellent service

Excellent service, fast delivery, very organised and joyful company. Everyone who needs lenses should use them.

By from Unknown location on 21.12.2022 00:35

Was this review helpful to you? Yes or No

Went above and beyond with last order

Went above and beyond with last order, arrived next brilliant service

By from Unknown location on 20.12.2022 21:01

Was this review helpful to you? Yes or No

Super fast delivery and great value…

Super fast delivery and great value lenses. 10/10! Would highly recommend!

By from Unknown location on 20.12.2022 20:25

Was this review helpful to you? Yes or No

Simple

Simple, quick and straightforward.

By from Unknown location on 20.12.2022 20:24

Was this review helpful to you? Yes or No

Excellent site and awesome service 😃

Website was very easy to use, clear pricing, great selection of lenses and delivery very fast with excellent communications / tracking notifications throughout (even on standard delivery). Cannot rate this site highly enough ⭐️⭐️⭐️⭐️⭐️

By from Unknown location on 20.12.2022 19:26

Was this review helpful to you? Yes or No

Excellent service and fast delivery.

Excellent service and fast delivery.

By from Unknown location on 20.12.2022 18:47

Was this review helpful to you? Yes or No

Great service

Great service

By from Unknown location on 20.12.2022 16:59

Was this review helpful to you? Yes or No

My order got lost in the post contacted…

My order got lost in the post contacted customer services and a new pack was sent out via courier service the next day

By from Unknown location on 19.12.2022 20:14

Was this review helpful to you? Yes or No

Always happy with the service from this…

Always happy with the service from this company. Confirmation email to let me know when my order was due, delivered as promised.

By from Unknown location on 19.12.2022 16:40

Was this review helpful to you? Yes or No

Excellent service and quick delivery

Excellent service and quick delivery

By from Unknown location on 19.12.2022 12:45

Was this review helpful to you? Yes or No

no good For me

For me, yes you can read with a struggle but every thing shrank appreciably and driving an absolute no no! An expensive experiment

By from Unknown location on 19.12.2022 10:32

Company replied:

Hello Sabini. Thank you for your review. I am sorry that an alternative lens you tried was not suitable. A multifocal lens is a complex lens and should be fitted by an optician before trying. One of our support team will be in touch to resolve this for you. Kind regards Hayley

Hayley Brown, 19.12.2022 20:05

Was this review helpful to you? Yes or No

Great service with good products and…

Great service with good products and the option of cheaper alternatives to try.

By from Unknown location on 19.12.2022 00:09

Was this review helpful to you? Yes or No

Due to Royal Mail strike my order was…

Due to Royal Mail strike my order was delayed. Customer Service were excellent and sent out another order using DPD and my lenses arrived the next day. I've been using this company for eight years. They have never let me down and are super efficient. Many thanks

By from Unknown location on 18.12.2022 23:21

Was this review helpful to you? Yes or No

Excellent Service

Excellent service as always, easy to order, pay and good tracking on my account, never had a problem!

By from Unknown location on 18.12.2022 20:55

Was this review helpful to you? Yes or No

My last order was great as I reverted…

My last order was great as I reverted to the more expensive lenses we have always ordered before we started buying the Crystal lenses which were much cheaper. The last order of Crystal lenses on 8th Nov was disastrous. The lenses are for my son and were of poor quality, kept splitting, resulting in sore weepy eyes and even split whilst he was at work resulting in a 2 hour round trip for me with spares as he couldn’t drive his digger and couldn’t get home. Will never buy these cheap Crystal lenses again.

By from Unknown location on 18.12.2022 19:00

Company replied:

Hello June, Thank you for your review. I am very sorry to hear that one of the products you purchased appeared faulty. Thank you for bringing this to our attention. One of our support team will be in touch to discuss this further. Kind regards Hayley

Hayley Brown, 19.12.2022 20:11

Was this review helpful to you? Yes or No

Excellent service

Excellent service. Excellent delivery

By from Unknown location on 18.12.2022 18:48

Was this review helpful to you? Yes or No

As always fantastic service

As always fantastic service. Kept up to date with delivery. Contacts great thank you will be ordering again.

By from Unknown location on 18.12.2022 18:06

Was this review helpful to you? Yes or No

Very helpful and communicative

My previous order didn’t turn up but they quickly got another order sent to me via courier. Very communicative and very helpful.

By from Unknown location on 18.12.2022 17:56

Was this review helpful to you? Yes or No

Good contacts at a good price

Good contacts at a good price, and prompt delivery

By from Unknown location on 18.12.2022 17:01

Was this review helpful to you? Yes or No

Fast delivery

Fast delivery, correct order. Good lenses and good price

By from Unknown location on 18.12.2022 16:52

Was this review helpful to you? Yes or No

Really happy every time I order.

Really happy every time I order from Contactlenses.co.uk. Always very efficient in all aspects of my requirements. Very easy to place a repeat order and if I complete early enough I receive my lenses as early as the next day.

By from Unknown location on 17.12.2022 21:54

Was this review helpful to you? Yes or No

Delivery was slow

Delivery was slow

By from Unknown location on 17.12.2022 11:31

Company replied:

Hello Oliver, Thank you for your order and apologies for the delay you have experienced. Unfortunately the recent strikes and time of year will have had an affect on our delivery times and I can confirm your order left our despatch centre on time. We thank you for your patience and understanding regarding this unavoidable delay. Apologies again, Kind regards Hayley

Hayley Brown, 19.12.2022 20:16

Was this review helpful to you? Yes or No

Fast delivery

Fast delivery, next day. Saving me a fortune every month and no problems with the lenses.

By from Unknown location on 16.12.2022 17:53

Was this review helpful to you? Yes or No

Still haven't received my order

Still haven't received my order! Very frustrating.

By from Unknown location on 16.12.2022 17:14

Company replied:

Hello Samantha, Thank you for taking the time to review our services. I am sorry to hear that the recent postal strikes have had an affect on you receiving your lens delivery. I can see you made contact with us regarding this on the 16th and a replacement order was sent to you, and a confirmed delivery was made today. Apologies again for the delay and any inconvenience this may have caused. Kind regards Hayley

Hayley Brown, 19.12.2022 20:08

Was this review helpful to you? Yes or No

GREAT LENSES & LENS SOLUTIONS, GREAT COMPANY

I have been using contactlenses.co.uk for years now. Good company. I always get what I ordered and they try to deliver as quickly as possible (not easy with all the Strikes going on). I have had both contact lens Solutions and Daily Disposable lenses and have been very pleased with them. Good value compared with the Opticians but I know I am getting a genuine and safe product.

By from Unknown location on 16.12.2022 12:34

Was this review helpful to you? Yes or No

Would recommend

Orders are always on time, the customer care is very good and prices competitive.

By from Unknown location on 15.12.2022 19:46

Was this review helpful to you? Yes or No

Haven’t bloody arrived yet probably due…

Haven’t bloody arrived yet probably due to Royal Mail or they are lost

By from Unknown location on 15.12.2022 17:12

Company replied:

Hello Mark, Thank you for your review and making us aware of your non-delivery. As you know the postal strikes have had a huge impacts on deliveries, however we would have anticipated the parcel making it to you by now. One of our team will be in touch to look into this and resolve it ASAP. Apologies again, Kind regards Hayley

Hayley Brown, 15.12.2022 19:44

Was this review helpful to you? Yes or No

Really good service and quick delivery…

Really good service and quick delivery every time

By from Unknown location on 13.12.2022 21:18

Was this review helpful to you? Yes or No

Fantastic customer Service

Fantastic customer Service. .

By from Unknown location on 13.12.2022 21:17

Was this review helpful to you? Yes or No

Easy to order

Easy to order, quality product and a speedy delivery. What more can you ask for .......Brilliant !

By from Unknown location on 13.12.2022 20:42

Was this review helpful to you? Yes or No

Super service!

Great price, excellent service, fast delivery and all organised from my sofa. Couldn't ask for more!

By from Unknown location on 13.12.2022 19:07

Was this review helpful to you? Yes or No

Always a pleasure dealing with…

Always a pleasure dealing with Contactlenses.co.uk. Very quick and efficient service and great communication.

By from Unknown location on 13.12.2022 16:53

Was this review helpful to you? Yes or No

My package never arrived

My package finally arrived. Affected by strikes.

By from Unknown location on 12.12.2022 20:44

Company replied:

Hello Samuel, Thank you for your review and making us aware of your non-delivery. As you know the postal strikes have had a huge impact on deliveries, however we would have anticipated the parcel making it to you by now. One of our team will be in touch to look into this and resolve it ASAP. Apologies again, Kind regards Hayley

Hayley Brown, 15.12.2022 19:50

Was this review helpful to you? Yes or No

Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.