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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14158
4 stars:
791
3 stars:
272
2 stars:
170
1 stars:
284
based on 15675 customer reviews
4.8

Customer Reviews

Showing 951-1,000 of 15,675 items.
Lens arrived in less than 48 hours

Lens arrived in less than 48 hours. Well packaged. Great price. Needed advice, rang. Phone answered quickly and good appropriate answer given. Would definitely recommend this company to family and friends.

By from Unknown location on 29.10.2022 16:34

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Always reliable

Always reliable

By from Unknown location on 29.10.2022 16:31

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box sizes??

Have you change box sizes??? This is the 3rd order that the postman cannot fit through the door. Previous 2 I have had to drive to depot and collect. Luckily I was in this time.

By from Unknown location on 29.10.2022 15:57

Company replied:

Hello Mark, Thank you for your review. I can see from your account that your last 3 orders could not be posted due to them needing a signature. Order of a certain value or when selecting next day delivery will require this. I apologise for the inconvenience caused. Kind regards Hayley

Hayley Brown, 07.11.2022 19:27

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Never fail to deliver

Never fail to deliver

By from Unknown location on 29.10.2022 15:47

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Super quick delivery

Super quick delivery. Cheapest out there

By from Unknown location on 29.10.2022 04:23

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Excellent and prompt service 👍 lenses…

Excellent and prompt service 👍 lenses usually delivered the next day

By from Unknown location on 28.10.2022 18:19

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Amazing company great staff nothing is…

Amazing company great staff nothing is too much trouble best customer service 😍

By from Unknown location on 28.10.2022 17:14

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Excellent

Been using contact lenses.co.uk for many years now and the service has been faultless like always. Couldn’t recommend them highly enough. Order on the Wednesday evening at 9pm and arrived Friday morning by 10am with standard delivery

By from Unknown location on 28.10.2022 17:05

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I selected next day delivery and I had…

I selected next day delivery and I had it before lunch time.

By from Unknown location on 28.10.2022 16:12

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Updated review

I’m updating my review, after speaking to a member of staff I was reminded why I’ve been using this company for so many years. Great customer service and really helpful Thanks x

By from Unknown location on 28.10.2022 15:49

Company replied:

Hello Joanna, Thanks for your review. I am sorry to hear that you have received the incorrect power. It does appear the order was made as +5.25 which is what was shipped. We do not flag up changes in power orders as customers order different products regularly. I understand this is frustrating and would not want you feeling sad about this genuine mistake. Our support team will be in touch shortly to resolve this. Kind regards Hayley :)

Hayley Brown, 01.11.2022 19:45

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First class as always

First class as always

By from Unknown location on 27.10.2022 16:17

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Excellent service

Very fast delivery and always excellent service.

By from Unknown location on 27.10.2022 13:17

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Easy to order

Easy to order, next day delivery. Good contact lenses at a affordable price

By from Unknown location on 27.10.2022 10:21

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Paid £6 more through Specs avers and…

Paid £6 more through Specs avers and can see clearer in the Crystal's ones... Happy days 👍

By from Unknown location on 26.10.2022 16:36

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I have ordered from this company for coloured lenses and daily

I have ordered from this company for years, cheaper than my opticians and next day delivery

By from Unknown location on 26.10.2022 12:01

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Quick and reasonable!

Quick easy and very reasonable prices

By from Unknown location on 25.10.2022 16:46

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Easy to use website

Easy to use website Fast delivery Value for money

By from Unknown location on 25.10.2022 15:55

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Brilliant low cost lenses

Brilliant low cost lenses

By from Unknown location on 25.10.2022 10:38

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Excellent pricing, fast delivery.

We have used contactlenses.co.uk for a long time now. They are reluabwith great communication and I love theirbre-order function in My Account. Fab pricing and great products.

By from Unknown location on 24.10.2022 15:28

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If you want quality, and reliability, you got it.

Always first class service,10/10

By from Unknown location on 23.10.2022 11:35

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As always excellent

As always, an excellent service. Easy ordering, lenses in stock and great prices. Delivery time is amazing. Wouldn't go anywhere else for my lenses

By from Unknown location on 23.10.2022 00:35

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Service used to be great

Service used to be great. Order and delivery fantastic. Now there always seem to be delivery delays. My latest order placed on 15/10 now scheduled for 14/11 delivery. I can’t trust reliability anymore and don’t want to have to order months in advance. I think I’ll be looking for a new supplier which is a shame as I’ve been a customer for over 10 years. What’s gone wrong??

By from Unknown location on 22.10.2022 19:09

Company replied:

Hello William, Thank you for your review and your continued custom. I am very sorry that your lenses are delayed. Due to the toric lenses not being a stock lens of ours, global delays with the manufacturers mean we cannot source them as quickly as usual. Therefore had to advise you of this once we were made aware. One of our team will be in touch to discuss this directly. Kind regards Hayley

Hayley Brown, 24.10.2022 19:16

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Quality lenses with a fast and efficient service

I have used contactlenses.co.uk for over 14 years and can't think of a more professional and efficient brand. Even when I was living abroad all orders were delivered within a reasonable timeframe and they always stock plenty of brands.

By from Unknown location on 22.10.2022 16:13

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Great quality contact lenses and always…

Great quality contact lenses and always fast delivery and at a great price!

By from Unknown location on 22.10.2022 12:12

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Have used Contactlenses.co.uk for…

Have used Contactlenses.co.uk for several years now, always reliable & speedy service. Highly recommended 👍

By from Unknown location on 21.10.2022 16:11

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Quick and efficient as always.

Quick and efficient as always.

By from Unknown location on 20.10.2022 23:31

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Affortable and lots of choices to fit…

Affortable and lots of choices to fit budget. The team are very quick to sort out any issues.

By from Unknown location on 20.10.2022 17:05

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Delivers so quickly!!

Delivers so quickly!!

By from Unknown location on 20.10.2022 16:45

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Perfect as always

Perfect as always. Been ordering from here for the past 4 or 5 years - deliveries are always fast and never had any issues.

By from Unknown location on 20.10.2022 15:51

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Top notch service 5 star!

Top notch service 5 star! One of the most efficent and professional companies I have ever dealt with - keep up the good work. Ordered yesterday afternoon & the lenses are in my hand ready for me to go to work the next morning.

By from Unknown location on 20.10.2022 11:48

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5 Star Service

Super easy to order and were delivered the next day

By from Unknown location on 19.10.2022 09:35

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Not exactly the same prescription as my…

Not exactly the same prescription as my high street (multifunction)lenses but for what I needed them for which is just now and again.I can read and drive the same as with the others. I was not sure what to order and a bit nervous for my first time and approached customer service via email with my prescription and was replied to immediately with the information I required,the delivery was also efficient. I would definitely use this company again and they were a third of the cost of my high st lenses. At first it is a leap of faith as it is your eyes you are messing with.

By from Unknown location on 19.10.2022 04:54

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Good prices & very quick delivery

Good prices & very quick delivery

By from Unknown location on 18.10.2022 22:19

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I've been using them for years

I've been using them for years. Always a super fast service and quality product.

By from Unknown location on 17.10.2022 15:09

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Always reliable

Always reliable, and good range of lenses and related things. Fast delivery, great customer service

By from Unknown location on 16.10.2022 23:05

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So easy

So easy, simple, quick and delivered on time…. My go to place for contact lenses

By from Unknown location on 16.10.2022 18:30

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Very easy to order

Very easy to order, helpful customer service and next day delivery. Saving £25 pound a month ordering here

By from Unknown location on 16.10.2022 18:05

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Super easy reordering

Super easy reordering of my contact lenses, fast delivery

By from Unknown location on 16.10.2022 17:39

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Always very quick delivery

Always very quick delivery, good quality and when I once ordered the wrong lenses, they replaced them immediately and I was able to send the unwanted ones back free of charge. Really good customer service.

By from Unknown location on 16.10.2022 16:29

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I allways find using contactless uk…

I allways find using contactless uk very reliable and efficient in there postage

By from Unknown location on 16.10.2022 15:49

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Quick easy ordering and delivery!

Quick easy ordering and delivery!

By from Unknown location on 15.10.2022 16:12

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Excellent value for money

Excellent value for money , fast and reliable service! I’ll

By from Unknown location on 15.10.2022 16:02

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These are premium lenses at a very…

These are premium lenses at a very reasonable price. Contactlenses are a very efficient and reliable retailer a pleasure to deal with.😊

By from Unknown location on 14.10.2022 19:24

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Delivered promptly

Delivered promptly, thank you.

By from Unknown location on 14.10.2022 16:10

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Excellent as before.

Excellent as before.

By from Unknown location on 14.10.2022 15:51

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Delivery took too long.

I have been a customer for many years but this particular order didn’t go well. I waited a very long time for my lenses to arrive, I accept there was a postal strike but they took a long time to be dispatched too. Next time I won’t leave it so late to order as I actually ran out ahead of my delivery arriving, I became too complacent of previous deliveries being so quick. A little disappointed this time.

By from Unknown location on 13.10.2022 18:24

Company replied:

Hello Sarah, Thank you for your review. I am sorry that on this occasion your order took longer than expected to arrive. Due to the order being placed late on a Friday, your order would not have left us until the weekend. The postal strikes will have then added to the delay, apologies for this. Kind regards Hayley

Hayley Brown, 18.10.2022 18:14

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Would recommend

No issues with order, delivery and they are the cheapest around.

By from Unknown location on 13.10.2022 15:49

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Always excellent

Always excellent, prompt service

By from Unknown location on 11.10.2022 16:44

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I will always use contact lenses uk because in my experience they are the best🙂

I have been with contactlenses.co.uk For a number of years and as always the lenses were delivered within the scheduled delivery dates . A first class service as always . Thank you

By from Unknown location on 11.10.2022 15:52

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Supplied contact lenses

Supplied contact lenses I am in a contact lens scheme, but unfortunately my 3 month supply was delayed over two weeks. So I ordered 2 boxes of lenses from contact lenses.co.uk. They arrived very quickly next day delivery. The lenses are the exact same prescription I use. Excellent service.

By from Unknown location on 10.10.2022 20:53

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.