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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14189
4 stars:
793
3 stars:
272
2 stars:
170
1 stars:
284
based on 15708 customer reviews
4.8

Customer Reviews

Showing 10,401-10,450 of 15,708 items.
Great product, super fast service as always.

Really pleased with this site, have been using them for years and they never let me down.

By from Unknown location on 11.05.2016 14:55

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Contacts

Great service great product will use again

By from Unknown location on 11.05.2016 14:43

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Fast service, perfect product

I ordered over a bank holiday weekend, so was told they would be dispatched on the Tuesday, recieved on the Thursday. The brand were perfect and as ordered, not what I usually buy from Specsavers but equally as good and I saved myself a tenner and didnt have to move! Will definitely be ordering regularly

By from Unknown location on 11.05.2016 06:50

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The products arrived quickly and in good order

Everything went smoothly from placing an order on an easy-to-website to the items arriving quickly. Everything was in good condition.

By from Unknown location on 10.05.2016 21:54

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Nothe happy

I ordered grey lenses for £8... considering the price I assumed it would be for both eyes and only received one. Don't understand why lenses are priced individually as it's very rare that a person would only use one in their eyes. Absolutely ridiculous! !

By from Unknown location on 10.05.2016 21:45

Company replied:

Hello Ruby, Thank you for your feedback. To offer our customers flexibility in what they can order, we offer many of our popular coloured lenses in singles. This is so, a customer with a different prescriptions requirement in both right and left eyes, would not have to order a box of 2 or 3 lenses (if sold as a box of 2 or 3) for each eye and can instead buy 1 for each eye. Therefore reducing the cost to pay initially and allowing customers to be flexible with colours they wish to try. I am sorry you were disappointed with your order and have passed on your details to our customer support team who will be in touch shortly. Kind regards Hayley

, 11.05.2016 07:48

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Great website !

I have ordered several times from this website. Trustworthy. Safe. Good delivery options. And their reorder service is a breeze!

By from Unknown location on 10.05.2016 21:35

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Excellent

so easy to pick the right lenses; delivery very fast; quality lenses!

By from Unknown location on 10.05.2016 21:29

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Speedy service

These are great, value for money contact lenses and contactlenses.co.uk offer a brilliant and quick delivery. Great customer service and great value for money.

By from Unknown location on 10.05.2016 19:38

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Fantastic service & product

Been using this company for few years now always a Fantastic service.

By from Unknown location on 10.05.2016 19:04

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My only supplier!

As usual, you have provided exactly what I have ordered. The service is accurate, on time and always reliable. I recommend this site to anyone who wears clear or coloured contact lenses. Brilliant!!

By from Unknown location on 10.05.2016 18:08

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Prescription too strong

I orderd a pair of coloured contact lenses with my new prescription. The lenses were too strong but the strenghth is meant to be my actual prescription. Save hassles go to actual opticians for prescribed coloured lenses. Colour was nice as expected and delivery quick.

By from Unknown location on 10.05.2016 17:08

Company replied:

Hello Meena, Thank you for your feedback. Its great to hear your order arrived quickly and that you were pleased with the colour. Regarding the power, I have asked one of our customer support team to get in touch with to discuss this further with you. Kind regards Hayley

, 11.05.2016 07:40

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A1 service, support and quality.

Perfect service and Quick delivery. Cheap prices for qood quality products. Have recommended more than once and will continue to do so.

By from Unknown location on 10.05.2016 15:59

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Easy Peasy

So easy to use the website , great that you can order only one month at a time, comfortable all day

By from Unknown location on 10.05.2016 15:40

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Easy!

No hassle, came next day!

By from Unknown location on 10.05.2016 15:12

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Great service. Always!

I'm ordering with contactlenses.co.uk since over 5 years now and there's nothing I could fault. Order and delivery always spot on! Well done!

By from Unknown location on 09.05.2016 20:07

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contacts

excellent quick service, easy to order

By from Unknown location on 09.05.2016 17:23

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Will never use again

Order didn't arrive, when I rang customer services they've tried to get me to pay for postage and blaming me for not contacting them sooner. Very rude, unhelpful and very quick to cancel my order. Will not use again and will not recommend.

By from Unknown location on 09.05.2016 14:24

Company replied:

Hello Lucia, Thank you for your review. I am sorry to hear that your lens order failed to arrive with you as quickly as usual. I can confirm your order was despatched to you on the 26th April and our free first class deliveries usually arrive within 1-3 working days. The postage option charge suggestion to you was so we could arrange a replacement order to reach you as soon as possible, but as this was not suitable for you we suggested that we cancel and refund you for the missing order. Apologies again for the inconvenience this may have caused you, Kind regards Hayley

, 09.05.2016 15:09

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Crystal daily lenses

god contacts, never had a problem. quick delivery. been a customer for a while and im very satisfied

By from Unknown location on 09.05.2016 09:25

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Excellent service

I have been buying from the site for a number of years, including when I lived overseas. Items always arrive promptly, (sometimes the next day), and the customer service is brilliant. Plus, the price of my order has now dropped which is even better! Can't fault this company.

By from Unknown location on 08.05.2016 07:31

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Frequency toric lenses

These are the best monthly lenses i have ever had they are more comfortable than my dailies. My vision is very clear as i always struggle with my astignatisum but these are brilliant cannot fault them i am not going back

By from Unknown location on 08.05.2016 07:09

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so far so good

Extreamly quick delivery; lenses seem to be of good quality, but I only wore them couple of times so far. However I can already see that my eyes are getting tired more quickly in comparison with my previous lenses (from specsavers) BUT for that price I'll give them a go.

By from Unknown location on 07.05.2016 22:08

Company replied:

Hello Anna, Thank you for your feedback, its great that we delivered your order so quickly. If you are experiencing any dryness, you may want to consider using a comfort drop. These can help relieve the dryness and irritation caused when wearing your lenses. I have included the link below of the ones we offer: http://www.contactlenses.co.uk/store/list?producttypeId=2 Thanks again for taking the time to leave us feedback, Kind regards Hayley

, 09.05.2016 09:14

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Fast easy service

Very easy site to navigate and very quick delivery. I'll definitely be using it again.

By from Unknown location on 07.05.2016 08:39

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Excellent as always

Speedy efficient service excellent quality lenses. Would and have recommended this company.....

By from Unknown location on 06.05.2016 17:42

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Great, fast delivery.

Exactly what I ordered. Thanks again!

By from Unknown location on 06.05.2016 17:22

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Great service.

A friend told me about this site, I was doubtful at first but now I'd recommend it to anyone. Been using it for nearly 2 years now and had no issues, great value & fast free delivery.

By from Unknown location on 06.05.2016 16:46

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Given the run-around and no contact lenses

I have had to waste several hours today chasing a payment that has gone through on my credit card via paypal and (according to paypal) sent to contactlenthought .co.uk. Both companies blame each other and I lose out. I have a paypal receipt. My credit card works. I used paypal several time this week so my account works. No clear answer as to what is going on and how I get my money back OR quickly get my lenses. Inefficient and time-wasting, plus the cost of 4 phonecalls from Australia to the UK. Have been a customer for about 5 years. Ready to leave. Angry and dissatisfied.

By from Unknown location on 06.05.2016 16:26

Company replied:

Hello Kaz, Thank you for getting in touch. I can see we have been liaising with you today regarding this issue and have tried to provide you with as much information as possible. Although your payment has left your account, PayPal unfortunately have not yet released the funds to us and therefore we are unable to process and despatch your lens order. We have suggested that we can either return / cancel this payment with PayPal and process a new payment over the phone, alternatively wait and see if PayPal release the funds and check again on Monday. What we have done however is continue to order your lenses that are not instock so that there is no further delay once the funds have reached us. I apologise for the inconvenience this has caused,however feel PayPal would be best to advise you on the reasons they are reviewing the payment. We will continue to get in touch with you on Monday with an update on your payment status. Kind regards Hayley **Hello Kaz, Thank you again for your patience, I can see that as of 6.05am on the 7th May your order has been processed. Therefore it appears PayPal released your funds to us after reviewing your payment. Apologies again for the inconvenience caused. Kind regards Hayley

, 09.05.2016 09:03

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Excellent Service

Fast, efficient and very friendly

By from Unknown location on 06.05.2016 14:42

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They work great

They fitted very nicely, did not even notice them in. Good vision as well

By from Unknown location on 06.05.2016 14:24

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delivery

super fast delivery - good customer service

By from Unknown location on 06.05.2016 11:42

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Great service!

Fantastic service! Highly recommend. Always prompt and very happy with my contact lenses.

By from Unknown location on 05.05.2016 22:57

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Great service

Extremely quick delivery. Great quality products. Affordable price. I've never had an issue in the 2 years I have been ordering contact lenses. Great website, great service.

By from Unknown location on 05.05.2016 22:04

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No hassle, quick reliable supplier

Ordered, delivered next day, seem good quality. Would recommend

By from Unknown location on 05.05.2016 21:29

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.well satisfied customer

Great product and excellent service thankyou.

By from Unknown location on 05.05.2016 21:27

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Excellent all round

My contact lenses arrived within days of ordering. I chose a less expensive daily lens with far surpass my expectations. They are a great quality and feel very comfortable to wear. As a first time buyer, I shall definitely be ordering more products with Contactlenses. Thank You

By from Unknown location on 05.05.2016 19:55

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Fantastic!

ordered twice from here, very trustworthy and great quality lenses, would definitely recommend.

By from Unknown location on 05.05.2016 18:28

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Never had a problem

Great service, always reliable and never late

By from Unknown location on 05.05.2016 17:36

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Quick delivery

Have ordered from this site for years and they are very reliable and delivery has been super quick every single time. The option to get reminded when contacts will run out , is useful too.

By from Unknown location on 05.05.2016 16:33

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Top online shop

Cant imagine better service.

By from Unknown location on 05.05.2016 15:48

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amazingly fast delivery, thanks!

super service as ever

By from Unknown location on 05.05.2016 14:27

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Really good quality.

Was nervous about buying the cheaper option but they are exactly the same as the more expensive brand. Comfortable and fit well. At a very good price aswell. I can't fault them. I also spoke to the online chat rep who was very helpful.

By from Unknown location on 05.05.2016 07:37

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Excellent company.

I have been using this company for 10years and highly recommend them. I have never been disappointed with the service.

By from Unknown location on 05.05.2016 07:28

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Easy navigation

Very good site,easy to navigate,all contacts much cheaper than high Street opticians,a must for everyone who use contacts

By from Unknown location on 04.05.2016 21:42

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fantastic company

been a customer for years, need i say more? thank you !!!

By from Unknown location on 04.05.2016 19:03

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Brilliant service

Have being user lenstore.com, paying a lot more for a lower quality lense, and paying delivery on top which would take 2-3 days to come, next day delivery was even more. With you guys I got free next day delivery, a better quality lense and for more than £10 less than what I've been paying at lenstore. Definitely staying with you guys.

By from Unknown location on 04.05.2016 15:44

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Contact lenses

Good service and good prices

By from Unknown location on 04.05.2016 14:43

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Quick, easy, great product

I've had problems with monthly lenses but thought dailies might be too expensive. I've never had a problem with contactlenses.co.uk - the lenses don't irritate my eyes at all, you can reorder in a couple of clicks and they're so quick. Couldn't imagine a situation with less hassle.

By from Unknown location on 04.05.2016 14:36

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Excellent service

Website very easy to use, lenses delivered promptly

By from Unknown location on 04.05.2016 14:33

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Excellent service, great prices

If I ordered my contacts from a high street optician I could be paying up to £20 a month but through contactlenses.com I pay £14 every 6 months. The site always has my lenses in stock and I don't get bombarded with spam! Brilliant service!

By from Unknown location on 04.05.2016 14:31

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Excellent fast service

Fast, easy and reliable service.

By from Unknown location on 04.05.2016 14:26

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Excellent in every way

Excellent value for money, excellent product and always delivered promptly. Have used this site for many years and have been extremely happy all round.

By from Unknown location on 03.05.2016 21:05

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.