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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14189
4 stars:
793
3 stars:
272
2 stars:
170
1 stars:
284
based on 15708 customer reviews
4.8

Customer Reviews

Showing 11,251-11,300 of 15,708 items.
Great service

Great communication and speedy service!

By from Unknown location on 07.12.2015 15:50

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Final mile lets lenses down

I was in a big hurry for my lenses and was a bit confused when I had to collect them from the Post Office collection depot. Losing a day.

By from Unknown location on 07.12.2015 15:49

Company replied:

Hello Scott, Thank you for your order and for taking the time to leave a review. Sorry to hear that your lenses did not fit through your letterbox. Our boxes are designed to be letterbox friendly and your postman should have be able to post it through. Please accept my apologies that this wasn't the case and for the inconvenience caused in having to pick your lenses up. In future if you contact us when you order we can send your order to you in a jiffy bag to ensure that it can be posted. Thank you for your feedback and we hope to welcome you back in the future. Kind regards, Sophie Contactlenses.co.uk

, 07.12.2015 16:32

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PayPal Delay

I have used Contactlenses.co.uk many times. I've ordered online and I've ordered over the telephone. I have always been very pleased. When I made this order I did it online but chose to use PayPal instead of my debit card because PayPal is considered safer. I had run out of lenses and wanted them for the next day. It was not made clear to me when I was ordering that by using PayPal I was delaying my order. When I realised what the problem was I telephoned the company, cancelled my order and made another one on the telephone using my debit card. As dual the customer service on the telephone was excellent. I got my lenses one day late but I still consider that an efficient serves even with the little hitch.

By from Unknown location on 07.12.2015 15:27

Company replied:

Hello Linda, Thank you for being a customer of Contactlenses.co.uk and for taking the time to leave a review. Please accept my apologies that your most recent order was not as smooth as usual. Payment by PayPal should be as quick as debit and credit card payments, however PayPal processed your payment as an E-Cheque which can take 7 days to clear. There are a few reasons why PayPal do this and it is not something we have control over. Our support team will be in contact to discuss this further. I am please to hear though that we were able to get this sorted out for you and that there was not too much of a delay in getting your order. Thank you for your valued custom and we look forward to welcoming you back in the future. Kind regards, Sophie Contactlenses.co.uk

, 07.12.2015 16:41

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Good Quality

Easy to order, quick and great comfortable fitting contacts.

By from Unknown location on 07.12.2015 15:15

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Quick, cheap, reliable

Fully recommended!

By from Unknown location on 07.12.2015 15:14

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Good value

I love your lenses, they are very confy and cheap. However the green lenses i bough doesnt look natural and the colour is bit weird. But usual lenses are very nice.

By from Unknown location on 07.12.2015 15:08

Company replied:

Hello Mushtariy, Thank you for your order and for taking the time to leave a review. Sorry to hear that the green lenses you purchased were not suitable. The Freshlook Colorblends are our most popular coloured lens. However due to the difference in everyone's eye colour the lenses do have different effects on different people. I am pleased to hear that you are happy with your regular lenses and we hope to welcome you back in the future as your custom is valued. Kind regards, Sophie Contactlenses.co.uk

, 07.12.2015 16:51

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Superb service

Great service , swift delivery , would recommend .

By from Unknown location on 07.12.2015 15:08

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Amazing Customer Service

I've always had super speedy and efficient service from contactlenses.co.uk, but I was extra impressed a couple of weeks ago when I needed to use their customer services team for the first time. I accidentally ordered the wrong prescription (totally my fault). After one quick chat with customer services they sent me replacement lenses within 24 hours and arranged for me to return the other lenses for free, even though I'd opened the box. No fuss at all. Very impressed.

By from Unknown location on 07.12.2015 11:19

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Very quick service, just brilliant!

Was dispatched within the hour of ordering, brilliant service. I use them for many years now, and never was disappointed! Great prices too!

By from Unknown location on 06.12.2015 09:35

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Super fast delivery. Good quality.

Would recommend, delivery was very fast. Very reliable and good quality contact lenses.

By from Unknown location on 05.12.2015 23:17

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Excellent service

The whole process was quick and easy, parcel arrived promptly. I will continue to order from here

By from Unknown location on 05.12.2015 16:16

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Excellently!

Great lenses, quick delivery! Only thing I was unhappy with was it didn't have a lense case...

By from Unknown location on 05.12.2015 15:00

Company replied:

Hello Falak, Thank you for your order and for taking the time to leave a review. It is great to hear that you were happy with the service we have provided. I am sorry that you were disappointed not to have received a lens case. All our cases and solutions are sold separately. I have passed your feedback onto our management team and perhaps a free case is something we could offer in the future. Thanks again for your feedback and we look forward to welcoming you back in the future. Kind regards, Sophie Contactlenses.co.uk

, 07.12.2015 11:37

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excellent

Always quick delivery. Never let me down

By from Unknown location on 05.12.2015 12:59

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Amazing Service!

Very efficient and accurate service. Will use this site forever for my lenses!!!!

By from Unknown location on 05.12.2015 10:09

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Eye Eye!

Contactlenses.co.uk offer a fantastic choice of lenses. Very reasonable prices and excellent delivery service. I'm so pleased I decided to buy from here. I bought the Crystal Monthly lenses (6) month supply £14.50. I've been wearing them daily for just over a week. Seem to be decent quality, comfortable to wear and vision is perfect. I will definitely be ordering more in future. Highly Recommended!

By from Unknown location on 04.12.2015 21:36

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A++++

Best website to order from, always next day delivery and very efficient A++

By from Unknown location on 04.12.2015 18:40

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Great always, could do with a loyalty discount though

Never ever had a problem, just feel that customers who have been with you for so many years should receive some kind of loyalty discount

By from Unknown location on 04.12.2015 16:13

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Excellent Service

I've have been ordering my lenses from Contactlenses.co.uk for a number of years now and I am 100% satisfied with the service. My order always arrives the day after I place it. The lenses are very good quality and much cheaper than the Opticians. SPOT ON.

By from Unknown location on 04.12.2015 16:12

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Good product arrived very quickly

Changed from Crystal 1 Day to Crystal Hydro as had a minor problem with dry eyes on long days. The change has been good - problem pretty much resolved. Price, ordering and delivery excellent.

By from Unknown location on 04.12.2015 15:18

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Excellent!

Very helpful prior to ordering - my queries were responded to quickly. Order process & payment very easy. The customer advisor I spoke to was called Rennie. As I am only an occasional daily lens wearer these will last me ages and were outstanding value, they are comfortable & having worn soft contact lenses since 1996 I see these causing no issues. 10/10 for service and product

By from Unknown location on 04.12.2015 08:17

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Excellent and fast service

Ordered online, arrived very quickly. Ideal

By from Unknown location on 03.12.2015 23:21

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Great perfect super quick delivery

Ordered few times always a pleasure and delivery is quick all good

By from Unknown location on 03.12.2015 22:15

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I have now use contactlenses.co.uk for years, and not once have i been disappointed.

By far the best site i have used for contact lenses. Next day speedy delivery which is always on point. I can always depend on them. I would definitely recommend them to anyone.

By from Unknown location on 03.12.2015 21:35

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First Class service!

The contacts lenses are amazing. Great quality. Their post man must be the Flash! Super fast delivery (I've been ordering for over a year). Extremely happy customer and I would highly recommend.

By from Unknown location on 03.12.2015 19:11

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brilliant!

I ordered some Freshlook Colourblends. Ordered Thursday evening but were with me on sat and this was with free delivery. Brilliant service. Thanks very much!

By from Unknown location on 03.12.2015 16:08

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I keep coming back to them

Delivered always on time and lenses are great quality.I have ordered a number of times they never disappoint.

By from Unknown location on 03.12.2015 11:24

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Second to none

Brilliant service, lenses always good quality and arrive the next day. Made a mistake on my order and these guys had it sorted within minutes of me telling them of my mistake....Happy customer! :)

By from Unknown location on 03.12.2015 10:31

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Excellent

Easy to find the products I want, clear information, fast delivery and good value.

By from Unknown location on 02.12.2015 17:11

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Good Service

As a regular customer I can say they provide fast delivery and my order is always correct. The prices of the lenses do change however, and they could be a bit cheaper as there are more competitive prices online.

By from Unknown location on 02.12.2015 16:20

Company replied:

Hello Neelam, Thank you for being a customer of Contactlenses.co.uk and for taking the time to leave a review. It is great that you are happy with the service we offer. Please accept our apologises that we have raised the prices of your lenses. Our buying team work hard to keep our prices as competitive as possible and will pass your feedback onto them. I hope you have a good weekend and we look forward to welcoming you back in the future. Kind regards, Sophie Contactlenses.co.uk

, 04.12.2015 16:52

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Bargain

These are great value. easy to get in and out although as someone else has mentioned, they are a bit floppier than my usual specsavers ones. I still get hideously dry eyes but I think its because I've just gone back to contact-wearing after being a glasses-only girl for a while. Would buy again. Sophy

By from Unknown location on 02.12.2015 15:38

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Excelent service, excelent quality.

Excelent service, excelent quality.

By from Unknown location on 02.12.2015 15:21

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Briliant service and delivery

Ordered Monday arrived Tuesday first post. Couldn't get better.

By from Unknown location on 02.12.2015 15:18

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Easy to Use

Find this site really easy to use, have been using them for a while now and have never had a problem with the lenses or customer service. Price is half what Specsavers quoted me!

By from Unknown location on 02.12.2015 12:01

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Worst services - inefficiency at its best !!

Least of general sense applied when dealing with complaints. Maybe the inefficient team need to work on understanding the commitments made on the sites.

By from Unknown location on 01.12.2015 21:06

Company replied:

Hello Sheeba, Thank you for your order and for taking the time to leave a review. I am sorry that you were unhappy with the way your complaint was dealt with. There had been a problem with your order from March, however you were unable to return any of the faulty lenses or packaging meaning that we could not replace or refund. After further discussions it has been confirmed that you do still have some of the faulty order to return, and once we have received that back we will of course issue a refund. I hope this has resolved the complaint to your satisfaction and that you are happy with your new order. Kind regards, Sophie Contactlenses.co.uk

, 04.12.2015 16:48

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Superb !!

Easy to order , great value and rapid delivery , what's not to like ??

By from Unknown location on 01.12.2015 19:30

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Contact lenses

I am very happy with online shopping.I had contact lenses before from another company but I can't compare quality. Quality is amazing not problem at all. I recommend to all people use contactlenses. co.uk thank you

By from Unknown location on 01.12.2015 18:01

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Excellent service

Every time I have ordered any contact lenses I have always had a great service and receive them the following day, couldn't ask for better service than that.

By from Unknown location on 01.12.2015 16:34

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Fantastic service

Fast delivery and good prices

By from Unknown location on 01.12.2015 15:37

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Can't complain

Really quick delivery, pretty much came the day after I ordered!

By from Unknown location on 01.12.2015 15:23

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Incredible service

The lenses are perfect and very clear! I was astonished at the delivery speed, including the value for money of these items! Will definately be ordering from you again !!

By from Unknown location on 01.12.2015 13:30

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A positive review!

I have always found this company quick and efficient and can trust that my contact lens will be at my home the next day (as they state). Highly recommended.

By from Unknown location on 01.12.2015 08:26

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Excellent prices, quick delivery

Yet another happy purchase from Contactlenses.co.uk. Thank you.

By from Unknown location on 30.11.2015 18:21

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Overall good

Very good service and good value but have recently found cheaper lenses at another site

By from Unknown location on 30.11.2015 18:04

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Excellent

Always first class price and service.

By from Unknown location on 30.11.2015 17:49

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great service

Ordered these as emergency whilst my payment plan provider sorted out my failed delivery. Theirs still not sorted and I will have to ring again, Yes Boots i mean you :( Likely to use this site all the time now

By from Unknown location on 30.11.2015 17:04

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Fast and reliable

Fantastic service. Very fast and reliable. Next day delivery. Very easy to re-order.

By from Unknown location on 30.11.2015 16:59

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Flawless

I have used contactlenses for a few years nowaand they have never failed me. The lenses arrive the following day all the time! How do they do it? I don't know but the service is always excellent.

By from Unknown location on 30.11.2015 16:47

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Happy shopper

Good company to deal with, do what they say!

By from Unknown location on 30.11.2015 15:50

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Very fast delivery, good price

Very impressed, good price and super fast delivery :-)

By from Unknown location on 30.11.2015 15:47

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Perfect service everytime

I have been using this service for several years and you have never let me down. I happily recommend your website to all.

By from Unknown location on 30.11.2015 15:37

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.