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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14185
4 stars:
793
3 stars:
272
2 stars:
170
1 stars:
284
based on 15704 customer reviews
4.8

Customer Reviews

Showing 1,101-1,150 of 15,704 items.
Good product and service

Good product and service

By from Unknown location on 17.09.2022 19:22

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Top company to deal with ,slight…

Top company to deal with ,slight problem with my order recently I made one quick phone call problem was sorted within two days ,ide highly recommend

By from Unknown location on 17.09.2022 18:57

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Amazing service

I have been ordering contact lenses from contact lenses.co.uk for years now and the service I have received is impeccable. I highly recommend them

By from Unknown location on 17.09.2022 07:41

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Did what was advertised

Did what was advertised. Was looking for budget lenses. Easy site navigation. Got lenses at a good price and exactly when told to expect delivery. Full marks!

By from Unknown location on 16.09.2022 18:27

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Always a top class

Always a top class, speedy service. I've been using them for years.

By from Unknown location on 16.09.2022 18:03

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Always reliable and great service

This company just do what they say they do and offer great value for money. I have recommended them to lots of people and everyone agrees that they are a decent company to deal with - thank you

By from Unknown location on 16.09.2022 16:02

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First class service

First class service, swift delivery and fantastic value, comfortable contact lenses. Would thoroughly recommend this company.

By from Unknown location on 16.09.2022 13:59

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Cheap and efficient

I was pleasantly surprised by these contact lenses. Very comfortable, easy to put in and best of all they don't make my eyes dry

By from Unknown location on 15.09.2022 18:29

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Very good efficient service.

Very good efficient service.

By from Unknown location on 15.09.2022 18:26

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Great service

Great service, swapped some contacts that I made a mistake on ordering without question or any issue. Simply sent me a returns slip, and sent me the right contacts out. Any company can send out goods quickly, what makes the difference is how a company resolves issues. Even more so when it’s an issue I made all for myself! These guys sorted it out no issues, Great service. Thanks!

By from Unknown location on 13.09.2022 23:07

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Excellent service

Excellent service

By from Unknown location on 13.09.2022 21:20

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Pretty poor experience

Pretty poor experience. Paid for four boxes of lenses, received two. Company says I'll get the rest 'at some point' but won't say when (and doesn't offer the option of a refund). My usual supplier was upfront about low stock, and said it wouldn't realistically be able to deliver, which is why I tried contact lenses.co.uk. It decided to take the money and worry about consequences later. I don't know if they're just a dodgy website or if they'll genuinely try to deliver at some nebulous point in the future – but I'll be long gone so in practical terms it makes no difference. I'm £65 out-of-pocket but I've learnt a valuable lesson.

By from Unknown location on 13.09.2022 16:57

Company replied:

Hi Matt, I am sorry that we were unable to despatch your full order at the same time. As 2 boxes were available we continued to send those and advise you of this. We explained that we would send the remaining when available which could be as late as October (as advised by the manufacturer at the time) and to get in touch if you would like to amend your order. Therefore giving you the oppurtunity to cancel the remaining boxes. I can see the remaining boxes were sent out today on a priority delivery so should be with you very quickly. You have ordered from us on a number of ocassions since 2008 and have not raised any previous issues. I trust this would fill you with confidence we are a genuine and trustworthy company. Unfortunatrly on this ocassion we could not fulfil your full order right away due to issues beyond our control. Kind regards Hayley

Hayley Brown, 15.09.2022 18:25

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Quick delivery no problems at all

Quick delivery no problems at all. More expensive than other providers though.

By from Unknown location on 13.09.2022 11:58

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Brilliant company x good quality lenses…

Brilliant company x good quality lenses and fast service thank you

By from Unknown location on 13.09.2022 02:47

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Excellent

I’m glad I found this company for my contact lenses. Great service and both good quality and value

By from Unknown location on 12.09.2022 17:33

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Some where bent and had to throw away

Some where bent and had to throw away

By from Unknown location on 12.09.2022 16:59

Company replied:

Hello Colin, Thank you for your feedback. I am sorry the lenses you have ordered are not suitable. One of our team will be in touch to resolve this for you. Kind regards Hayley

Hayley Brown, 15.09.2022 18:42

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Quick delivery

Quick delivery. Easy to order

By from Unknown location on 11.09.2022 17:13

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Contacts got lost in transit

Contacts got lost in transit. Emailed company and sent out new order as recorded delivery and got them the following day. Very efficient and friendly service

By from Unknown location on 11.09.2022 16:30

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I regularly use this company

I regularly use this company! They are always reliable and efficient

By from Unknown location on 11.09.2022 16:25

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Superb site

Excellent never been let down

By from Unknown location on 11.09.2022 15:47

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I couldn’t order my usual contact…

I couldn’t order my usual contact lenses as they were out of stock so I ordered Crystal One Day Aqua, these contact lenses are awful eyesight is not good and they easily pop out, will not be buying again!

By from Unknown location on 11.09.2022 10:05

Company replied:

Hi Joanne, Thanks for your review. I am sorry that the alternative lens is not suitable for you. One of our team will be in touch shortly to discuss this directly and resolve it for you. Kind regards Hayley

Hayley Brown, 15.09.2022 18:31

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Such good customer service follow up…

Such good customer service follow up after what felt like an unusual wait time - was the post, super helpful representative

By from Unknown location on 10.09.2022 17:27

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Lovely contact lenses

Lovely contact lenses. Quick delivery time from.company. thank you.

By from Unknown location on 10.09.2022 17:20

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Very efficient

Very efficient, very quick rsponse

By from Unknown location on 10.09.2022 17:01

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Quality lenses at a much lower price…

Quality lenses at a much lower price than high street opticians. Easy to order and quick delivery

By from Unknown location on 09.09.2022 23:16

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Excellent Service

I order for the whole family on Contactlenses.co.uk and we never had any issues. Excellent customer service.

By from Unknown location on 09.09.2022 16:20

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Delivery delay

Usually, the contact lenses arrive very promptly (i.e. within 2 or 3 days of the order date) but, on this occasion, it took more than a week. This may have been due to the Royal Mail strike action so, hopefully, normal service will be resumed next time.

By from Unknown location on 08.09.2022 17:05

Company replied:

Hello Angela, Thank you for your review. I am sorry your order did not arrive as quickly as usual. Due to the date the order was made, the August bank holiday and the Royal Mail strike will have had an impact on the delivery times. I apologise again and for the inconvenience caused. Kind regards Hayley

Hayley Brown, 08.09.2022 18:38

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Good, comfortable, low cost lenses

Went for the cheapest lenses initially because I'd never bought lenses on line before and so was cautious. I read all the reviews before ordering and one of the biggest criticisms was that you couldn't tear the strips of lenses apart without damaging the next strip. Thankfully I had about me a useful little implement called scissors, and found it took me about half a second....no, wait, maybe a full second, to cut through those pesky little perforation holes, with no damage to the next row of lenses. The lenses are very comfortable. I felt no difference between those and the Boots ones I'd had left from a while ago, and I will definitely be re-ordering.

By from Unknown location on 07.09.2022 02:11

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I ordered the lenses with ease……

I ordered the lenses with ease… selecting a product that was perfect for my prescription. Once ordered the process was quick and the lenses arrived within a few days. The lenses were extremely comfortable and I will definitely reorder when required.

By from Unknown location on 06.09.2022 22:24

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very good quality of lenses

very good quality of lenses. rims are not breaking even when I do not manipulate with them gently. 5 star

By from Unknown location on 06.09.2022 22:12

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Dishonest: using .de and .es domains, resulting in custom charges on orders

Ordered from a Spanish domain, for quick delivery and no import issues for delivery in Spain. 2 weeks delivery time + additional €15 custom fees. Very dishonest. The minimum expected - make a note that lenses are coming from UK and custom fees will apply.

By from Unknown location on 06.09.2022 19:16

Company replied:

We have asked reviewer to confirm order information. Kind regards.

Hayley Brown, 08.09.2022 18:39

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As always superb service

As always superb service

By from Unknown location on 05.09.2022 18:30

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Only gave me one set of lenses for one…

Only gave me one set of lenses for one eye 🤦🏻‍♂️

By from Unknown location on 05.09.2022 15:56

Company replied:

Hello. Thank you for your order. I can see from your account that only 1 box was ordered on this occasion, which is the 1 box we sent. I have set up an order and deducted the postage for you. Please log into your account and pay for this order, should you wish us to send your other eye prescription out. Kind regards Hayley

Hayley Brown, 05.09.2022 19:05

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Excellent service

Excellent service, I ordered online and they delivered to my holiday address next day as I didn’t take enough lenses with me, they made sure the address was correct where I was sending them too.

By from Unknown location on 05.09.2022 15:55

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Quick delivery easy to order and good…

Quick delivery easy to order and good quality product highly recommend

By from Unknown location on 05.09.2022 15:48

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Excellent service

I have always found your service excellent. I appreciate the predicted delivery time given with the order confirmation. On this occasion was much faster so doubly pleased!!

By from Unknown location on 04.09.2022 16:33

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Very cheap quality every time I use one…

Very cheap quality every time I use one it been ripped

By from Unknown location on 04.09.2022 16:19

Company replied:

Hello Mrs Garmallah, Thank you for your review. I am sorry that your most recent lens order is not suitable for you. One of our team will be in touch directly to resolve this for you. Kind regards Hayley

Hayley Brown, 05.09.2022 19:09

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My previous review regarding…

My previous review regarding replacement contacts was negative and my experience was. However, SOPHIE from customer services got in touch with me and tried to fixed problem.The next day I woke up to my favourite contacts delivered to my door. I truly wasn't expected it and I was so so happy to put my usual contacts on and go on with my day not worrying about my vision.It is such a relief. Thank you . My contacts never gave me trouble and they are fantastic for me .I can see properly, no trouble with infections ,so clear and good. SOPHIE THANK YOU.

By from Unknown location on 04.09.2022 16:04

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Arrived in excellent condistion

Arrived in excellent condistion

By from Unknown location on 04.09.2022 15:52

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High quality

Everything is good! I recommend;))

By from Unknown location on 04.09.2022 15:51

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Can't rate them higher

Can't rate them higher. Superb customer service!!! So rare these days.

By from Unknown location on 03.09.2022 15:51

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First class.excellent service.

First class.excellent service.

By from Unknown location on 03.09.2022 15:50

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Very pleased with prompt service…

Very pleased with prompt service Arrived day after dispatch through letter box Recommend your website Karen

By from Unknown location on 03.09.2022 13:00

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Easy to use and great value

Easy to use and great value

By from Unknown location on 02.09.2022 19:06

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Excellent service as always x

Excellent service as always x

By from Unknown location on 02.09.2022 17:03

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GOOD SERVICE & PRODUCTS

I have been buying Opti-Free Replenish contact lens solution for a few years now and I have found it to be very good. I found it good if you suffer from mild dryness of the eyes and found this solution made my lenses more comfortable to wear. Contactlenses.co.uk has been very good and their website is easy to use.

By from Unknown location on 02.09.2022 10:10

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Have purchased contact lenses from here many times 🙂👍

Have purchased contact lenses from here many times, and have always been happy with the prompt service Easy to use site though couldn’t see where to enter discount code, but easily and quickly sorted out with online chat. Contact lenses came within days, and fitted through letter box which was great.

By from Unknown location on 02.09.2022 07:12

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Very good service

Very good service, arrived on time , no problems, very happy.

By from Unknown location on 02.09.2022 01:08

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Best place to get your contact lenses!

I be used contact lenses for years and this company have been by far the best I’ve used all my lenses have been great am now on the extended wear and no problems as yet

By from Unknown location on 01.09.2022 19:56

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Excellent every time

Excellent every time

By from Unknown location on 01.09.2022 19:39

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.