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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14217
4 stars:
793
3 stars:
272
2 stars:
170
1 stars:
286
based on 15738 customer reviews
4.8

Customer Reviews

Showing 12,001-12,050 of 15,738 items.
Good service. Good price

The service is good and contact lens arrive within 2 days of ordering. I was happy with my order and prices are better than may opticians. Only thing I would like is a better discount for regular customers. Top service and quality lenses.

By from Unknown location on 21.07.2015 20:23

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Great Service - good product

I would recommend Contactlenses UK, the service was as advertised, I ordered and received the lenses within a couple of days. The price was the best I could find on the internet. I am an infrequent wearer - only when I go out and wear them for 6 - 8 hours only and they are perfect for what I want them for, I had no problems putting them in and as they are a really thin lense they are comfortable to wear.

By from Unknown location on 21.07.2015 16:22

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Poor packaging

The box was damaged and not properly sealed, contact lens boxes were leaking. Disappointed with the service.

By from Unknown location on 21.07.2015 15:08

Company replied:

Hello Nicole, Thank you for your order and for taking the time to leave a review. Please accept my sincere apologies that your order arrive damaged. Our packaging is designed to keep your lenses protected to ensure that they arrive with your in good condition. A member of of Customer Support Team will be in contact with you soon to get this resolved for you. I will also be raising the issue with our despatch team. I am sorry for the inconvenience this has caused to you. I would also like to thank you for bringing this to our attention, all feedback we receive helps us improve the service we offer to our customers. Kind regards, Sophie Contactlenses.co.uk

, 21.07.2015 17:34

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PAYMENT ISSUE

I have never had a problem and have always been impressed by the prompt deliveries but on my on recent purchase there was a payment issue and I was told that something was wrong with my card or there was some transaction error. I re entered my details as instructed and received items next day as usual BUT I had been billed twice. I called customer services and this was confirmed but as yet (a full week later) I have not had my refund as promised.

By from Unknown location on 21.07.2015 14:38

Company replied:

Hello David, Thank you for your order and for taking the time to leave a review. Please accept my sincere apologies that 2 payments were taken for your order. Our Accounts Team have confirmed that the duplicate payment was cancelled and so should not have left your account. Our Customer Support Team have been in contact to discuss this further with you. I have also passed your feedback onto our Web Team for them to look at the error that has occurred. Sorry again for any inconvenience this has caused to you and we will ensure that this is resolved for you as soon as possible. Kind regards, Sophie Contactlenses.co.uk

, 21.07.2015 18:40

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No one got in touch about the problem

No one got in touch about the issue but I got an email to rate my experience

By from Unknown location on 21.07.2015 14:29

Company replied:

Hello, Thank you for your order. Please accept our sincere apologies that we did not get in touch with you about your issue. There seems to have been a problem with your message getting through and we did not receive it. However our Customer Support team have now been in contact with you and have resolved the issue. Again I am very sorry that this has happened, we pride ourselves on our excellent customer service and it is regrettable that we were unable to respond to you quicker. I am sure that next time you order we will be able to offer you our usual 5* service! Kind regards, Sophie Contactlenses.co.uk

, 24.07.2015 11:31

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Great service

Great service. Very fast delivery, I have been using this site for a few years and I have never been let down. Great value for money too.

By from Unknown location on 21.07.2015 14:21

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Brilliant service, as always!

Easy to use service, quick to reorder, super speedy delivery! To top it off it's always consistent, every time i get the same great service!

By from Unknown location on 21.07.2015 14:01

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Brilliant

Very quick service. And so much cheaper!

By from Unknown location on 20.07.2015 21:43

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So far ticks all the boxes

I've recently purchased the monthly supply for my trip to Singapore and Indonesia. I've been wearing them for extensive hours and my eyes are still handling them well. I used to use Daysoft and 4-6 hours would really be the max I could use them for without feeling any fatigue. I am very nicely surprised about the value for money you get with Crystal ones. I hope it helps anyone who struggled just like myself ;)

By from Unknown location on 20.07.2015 18:37

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Consistently excellent service

I have used Contact lenses.co.UK for a few years now and their service has always been prompt and reliable. They have good offers on lenses and are definitely cheaper than High Street opticians.

By from Unknown location on 20.07.2015 14:24

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Fantastic

Fast quick and easy

By from Unknown location on 20.07.2015 14:09

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FANTASTIC!

I ordered the contact lenses at 1pm they were despatched by 3pm and at my door at 1pm the next day! Cheap and free delivery you guys are the bomb!!!

By from Unknown location on 20.07.2015 14:02

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great

Great service great company

By from Unknown location on 20.07.2015 14:02

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Good purchase- quick delivery :)

Perfect contact lenses- good cust serv, very fast delivery. Will b ordering again! Recommended👍

By from Unknown location on 20.07.2015 14:00

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10/10

Best contact lenses site for variety of lenses, fast shipping and helpful and friendly customer service. I have been using them for years and I have no plans to ever change my supplier. Truly 10 out of 10!

By from Unknown location on 20.07.2015 09:00

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Highly Recommended

The service seemed pretty faultless. It took a few minutes to order the lenses on a Friday evening and I was wearing them on Monday. Fantastic, will be using in future and recommending to other lense wearers.

By from Unknown location on 19.07.2015 17:46

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Great Site / Service and Price

I needed something for sports and as I could only use the expensive optician lenses so shopped around. Really pleased with the lenses which arrived really fast. Excellent service and price.

By from Unknown location on 18.07.2015 19:54

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excellent

fast shipping, easy to order, fast payment with paypal. Good product.

By from Unknown location on 18.07.2015 17:42

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Quick delivery but damaged box and hard to find my type of lense

Very quick delivery. However when ordering a toric lense it's hard to find my prescription exactly as only 1 of the 6-7 brands they offer has my exact requirements.

By from Unknown location on 18.07.2015 14:50

Company replied:

Hello Richard, Thank you for your order and for taking the time to leave a review. Its great t hear that your lenses arrived in good time. However I am sorry that your box was delivered damaged. Our boxes are designed to be sturdy enough to protect your lenses and I hope that your actual lenses were in good condition. I will ensure that a member of our Customer Support team contacts you to discuss this further. Toric lenses are a more complex lens and not all brands offer all the different combinations. We would always recommend sticking to what lens specification and brand your optician has prescribed. Thanks again for your feedback and for your valued custom. Kind regards, Sophie Contactlenses.co.uk

, 20.07.2015 17:59

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Fast and easy to buy!

Loads of different products and brands to choose from and very fast delivery!

By from Unknown location on 18.07.2015 09:33

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Great Colours, great delivery time, great product

What more could I say?

By from Unknown location on 17.07.2015 22:05

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Awesome

Next day delivery always right!!!

By from Unknown location on 17.07.2015 20:28

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Great service

Just a great company with top service

By from Unknown location on 17.07.2015 14:30

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As good as it gets

Always get my lenses here great choice great price and a terrific service

By from Unknown location on 17.07.2015 14:23

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Brilliant Brilliant Brilliant!!

Ordered 9:30am on Thursday and I got them when my postman turned up at 11am the very next morning!! Brilliant service and good value for money!!

By from Unknown location on 16.07.2015 18:24

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A-Class service

Never let me down and always the best service. Quick delivery! Always recommend.

By from Unknown location on 16.07.2015 14:32

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Excellent - never let me down

Excellent service, my lenses are always delivered next day. always have my products and never ever been let down, cheaper than any high street always my first stop for contact lenses. Highly recommended

By from Unknown location on 16.07.2015 14:15

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Great service

Quick and effective great service

By from Unknown location on 15.07.2015 21:37

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Always Excellent!

Always quick and great service

By from Unknown location on 15.07.2015 21:14

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easy and fast

Very easy to repeat order my lenses - and price not increased since last time. Not sure why 4 tiny boxes needed to come in such a huge outer packaging, but fortunately still went through the letterbox!

By from Unknown location on 15.07.2015 20:49

Company replied:

Hello Julie, Thank you for your order and for taking the time to leave a review. It is great to hear that you are happy with the service we offer. However I am sorry to hear that the packaging on this occasion seems to have been a bit excessive! We have different size packaging dependent on the size of the order. It seems that the despatch team made the wrong choice and your feedback will be passed on to ensure that this doesn't happen again. Good to hear that the box fitted through your letterbox and you were not too inconvenienced. Thanks again for your comments and we look forward to welcoming you back soon. Kind regards, Sophie Contactlenses.co.uk

, 18.07.2015 12:55

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very fast service

I order my monthly disposable lenses for about 7 years now from here. Always arrive fast, if not next day than following. Recomended

By from Unknown location on 15.07.2015 18:42

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Always good service

I have used this service for years, and orders are always sent very quickly (usually the same day), and with good communication. On the one occasion when I made a wrong order, I was able to call and speak to someone straight away (yes quite rare these days), and my mistake was quickly rectified.

By from Unknown location on 15.07.2015 16:45

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Contact lenses

Easy quick and delivery within 24 hours

By from Unknown location on 15.07.2015 14:51

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Service

Always prompt delivery and excellent service.

By from Unknown location on 15.07.2015 14:47

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Amazing service!

Mailed my products super quickly and arrived the day after. Thanks so much!

By from Unknown location on 15.07.2015 14:21

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Still nothing to complain about.

As Internet shopping should be. Have been using for over 3 years, never had a problem. Always impressed by the ruthless speed and efficiency.

By from Unknown location on 15.07.2015 14:04

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Excelent!

Quick and excellent delivery as always!

By from Unknown location on 15.07.2015 13:57

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service of internet shopping

I would highly recommend Contactlenses.co.uk to anyone as the service you get is next to none , delivery is prompt and any complaints are dealt with straight away . ( IE ) ordering the wrong ones like I did once and still did not have to pay for returns unlike any other internet shopping site.

By from Unknown location on 15.07.2015 08:32

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happy with the service

I am very happy with the service, the delivery turnaround is excellent

By from Unknown location on 15.07.2015 07:05

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Excellent Value and Service!

I have used this company for over 7 years. I did take a break and succumbed to a popular 'specs' (UK) contact plan, but ended up being a lot more expensive and a nightmare to cancel. I use the Oasis lenses and Contactlenses offer the real deal. Delivery is always within a day or two. Cannot fault the service at all!

By from Unknown location on 15.07.2015 06:27

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Great service and fast delivery

I am using this site for good 5 years now...can only recommend as they have been really good and helpful. THANK YOU

By from Unknown location on 14.07.2015 21:03

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Fast and reliable

Never had an issue, products arrive without delay, always as ordered. No complaints whatsoever.

By from Unknown location on 14.07.2015 20:55

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Happy bunny

Happy with cost, product and service, in short HAPPY

By from Unknown location on 14.07.2015 18:57

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Fabulous

Excellent service, next day delivery, contact lenses great.

By from Unknown location on 14.07.2015 18:45

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The one website I cannot live without!

I cannot recommend this site highly enough - they have never let me down. I have been ordering lenses from contactlenses.co.uk for 7 or 8 years and the accuracy of orders and speed of delivery is faultless. Especially useful is the ability to have multiple delivery addresses - essential for people with busy and/or complicated lives! Try them - you will never order your lenses from anywhere else again.

By from Unknown location on 14.07.2015 17:27

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Excellent service

I found this website a couple of years ago and have had no complaints when it comes to orderingy products. The site is easy to navigate and the items are despatched promptly. Would definitely recommend them to my friends.

By from Unknown location on 14.07.2015 17:07

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Always great service

Good price, very speedy delivery. Never had any complaints!

By from Unknown location on 14.07.2015 15:31

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Perfect

Fantastic price, quick delivery, one day ! All round good experience.

By from Unknown location on 14.07.2015 14:56

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Crystal contact lenses

Great product for the price this is my second yearly order

By from Unknown location on 14.07.2015 14:29

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Speedy delivery

Easy to use website, with a great selection of contact lenses at a good price. I will be using their services again next month.

By from Unknown location on 14.07.2015 13:47

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.