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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14185
4 stars:
793
3 stars:
272
2 stars:
170
1 stars:
284
based on 15704 customer reviews
4.8

Customer Reviews

Showing 1,201-1,250 of 15,704 items.
Very happy with every aspect

Very happy with every aspect of dealing with Contactlenses.co.uk. I have tried a sample pack from two or three suppliers but I have just reordered and received five months supply of my lenses. Both ordering of my original order and again for my second, it was very simple to do on the website. My order was confirmed promptly via email and I received my lenses pretty much the next day. Very pleased with the overall service provided. Thank you.

By from Unknown location on 20.08.2022 16:37

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Competitive prices, fast delivery

Great service

By from Unknown location on 20.08.2022 15:51

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Excellent products, prices and support services

The ordering process was very smooth and the support provided afterwards very efficient.

By from Unknown location on 20.08.2022 13:56

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Late delivery

Delivery was late but customer service is very good. They sent me a discount for my next order.

By from Unknown location on 20.08.2022 10:01

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I would thoroughly recommend using this…

I would thoroughly recommend using this company when ordering your contact lenses. Fantastic price and also when I ordered a different pair when my normal ones were out of stock (only charged the same price for the alternative suggested) and I didn't get on with them they were more than happy to resolve the problem by replacing them with my normal batch as they were then back in stock and it was very easy to return the others with a prepaid postage label. Very helpful staff and very pleased with the service provided by this company

By from Unknown location on 19.08.2022 20:05

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Easy to order , prompt and efficient delivery

I’ve used contact lenses uk for several years , the re-order and payment system is straight forward and easy to use , the lenses are always delivered within the scheduled period , i am more than satisfied with the service and the lenses . AK

By from Unknown location on 19.08.2022 19:06

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My go-to place for contact lenses

My go-to place for contact lenses. Easy to order, super quickly dispatched. High quality lenses at an affordable price.

By from Unknown location on 19.08.2022 17:23

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Horrific service

Horrific service, horrific quality, horrific customer service. Shop elsewhere.

By from Unknown location on 19.08.2022 17:04

Company replied:

Hello Jack, I am sorry you are not happy with our services. I can see you were upset that you did not see your lenses were not instock at the time were ordering, and that they would be leaving us at a later date. I can confirm the order left us on time and was sent with Royal Mail first class. A goodwill discount was also sent to you. Kind regards Hayley

Hayley Brown, 22.08.2022 15:40

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Excellent service

Excellent service. First class lenses.

By from Unknown location on 19.08.2022 16:53

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Great service

Great service as usual. Very stress free ordering system and done at a touch of a button really.

By from Unknown location on 19.08.2022 16:46

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Happy with my purchase

Iordered before and i was completely satisfied with the product although this time my delivery got lost (an issue of Royal Mail) so i called costumer support and they managed to help immediately by sending my order again the next day without any extra costs. It was just a small inconvenience for me but would 100% buy again.

By from Unknown location on 19.08.2022 16:20

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Always good service.

Always good service.

By from Unknown location on 19.08.2022 16:00

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Very very good value for money

Very very good value for money

By from Unknown location on 19.08.2022 15:56

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Easy to order competitive pricing and…

Easy to order competitive pricing and quick delivery!

By from Unknown location on 19.08.2022 15:48

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Excellent price

Excellent price, excellent delivery service, excellent product Keep up the good work

By from Unknown location on 18.08.2022 18:51

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I odered this contacts as a replacment…

I odered this contacts as a replacment as the usual product wasnt available. They were absolutely awful ,bothering me all day . Absolutely awful and big dissapointment. Now I stuck with it ,waste of money .

By from Unknown location on 18.08.2022 18:22

Company replied:

Hi Natalia, Thank you for your review. I am sorry your lenses were not instock and the alternative ordered was not suitable. The last thing we would want is you to be out of pocket. One of our team will be in touch directly to resolve this for you. Kind regards Hayley

Hayley Brown, 24.08.2022 09:44

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Very happy

Very efficient, arrived quickly and happy with the purchase. I have ordered here before so am a returning customer. The lenses are ones I am happy with, again a reorder.

By from Unknown location on 18.08.2022 17:43

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Excellent service as always

Excellent service as always

By from Unknown location on 18.08.2022 16:08

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Fab service

Fab service, quick with lots of choice for different budgets

By from Unknown location on 18.08.2022 16:02

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Exellent product

Have used this company for years now and have been very happy with the product and the service

By from Unknown location on 18.08.2022 15:51

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Normally a very smooth experience but…

Normally a very smooth experience but on this occasion the lenses were delivered a week later than the estimated date. I also had to call and request that my order be separated so that the lenses in stock could be shipped immediately, and the ones not in stock when they became available.

By from Unknown location on 17.08.2022 12:08

Company replied:

Hello Madi, Thank you for your review. I am sorry that this time your order took a little longer than expected to arrive. Unfortunately this time your lenses were not instock and we were awaiting a large delivery. I can see we added priority delivery once arrived to ensure they reached as soon as possible once leaving us. Apologies for the inconvenience this caused you. Kind regards Hayley

Hayley Brown, 24.08.2022 10:25

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Always brilliant service

Always brilliant service, been using them for years

By from Unknown location on 16.08.2022 21:01

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Good website to order

Good website to order, quick delivery, great price

By from Unknown location on 16.08.2022 17:13

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I have used this site every month for…

I have used this site every month for over 10 years. In that time i lived overseas, i used BFPO addresses..and i nver EVER had a single problem until this month. basically i ordered 2 products and 1 was delayed in supply, so they didnt send either for about 10 days. I would have referred the i product that they did have so i didnt have to go 10 days with no lenses. But when i contacted them, they sorted it immediately and sent the one available product. Overall, a brilliant service from this site

By from Unknown location on 16.08.2022 16:07

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Excellent service

Excellent service, quick delivery

By from Unknown location on 16.08.2022 16:00

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On my two most recent orders the…

On my two most recent orders the delivery has been very slow l, it took about one week from order to delivery. I have been using this retailer for many years and it used to be an excellent service when I used to receive my lenses next day without fail. Now you need a minimum order to get free delivery, ok fine but I still expect the same service. On this occasion I needed lenses for my holiday and I ordered well in time before I needed them but then had to order some additional ones from another retailer to ensure I received them in time. So it’s a good service unless you need lenses urgently

By from Unknown location on 16.08.2022 15:55

Company replied:

Hello Manuel, Thank you for taking the time to review our services. I am sorry your most recent orders did not reach you as quickly as expected. I can see your orders left our despatch centre the same day as you had ordered, and both were sent using the Royal Mail first class delivery we have always used. The delay in reaching you is most likely due to the pressures Royal Mail were still under due to covid and lack of staffing. I apologise that this affected you and your lenses arriving in time for holiday. Kind regards Hayley

Hayley Brown, 17.08.2022 18:27

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Absolutely Fabulous!

I've been ordering my contact lenses from this company for many years. They have provided 100% excellent service, I can't fault them, hence 5 stars. Quick, efficient, great prices, and brilliant after sales service if you need it.

By from Unknown location on 16.08.2022 12:15

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Excellent service and easy to order

Excellent service and easy to order

By from Unknown location on 16.08.2022 11:50

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contactlenses.co.uk - excellent every time.

As usual, great prices, prompt delivery and excellent service. I am a happy (returning )customer.

By from Unknown location on 16.08.2022 00:31

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Excellent

I have been using contactlenses.co.uk for years. I am always really impressed with the high level of customer service they offer. Always extremely responsive and helpful with any query. The service itself is excellent. Fast delivery and simple to use. Cannot recommend enough

By from Unknown location on 15.08.2022 20:33

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I had recently written a review to say…

I had recently written a review to say I was happy with the service but I’d had an issue with replacement lenses I’d been sent due to a shortage of my normal ones. Within the next day I had been contacted by email to apologize and to let me know that they were sending me my original lenses in place of the last batch for no fee. Cannot be happier with how this issue was swiftly and professionally handled and has furthered my desire to only purchase contact lenses from this company. Danielle from customer services was a dream to discuss the issue with and has already got my new lenses on route. Fantastic customer services thanks again.

By from Unknown location on 15.08.2022 20:20

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Great service once again

Great service once again. Correct items sent out and speedy delivery. Will continue to order from here for the foreseeable

By from Unknown location on 15.08.2022 09:19

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I'm a regular long time customer

"I'm a regular long time customer. I had a issue that was rectified asap. I'm a motorcycle courier so my job requires me to be on the road and very alert. I ordered a week before I got low, unfortunately my contacts were not in stock and was delayed because of this. I was running low and my job was going to be affected. I asked them how long it would be until I get my contacts as I urgently needed them for my job and it was already past a week in which I should of gotten them. They were nice enough to arrange alternative, one of my past order and upgrade my delivery from royal mail standard to 24-48 hours. I got them the next day. I thought ""hurrah"" I can work. I will continue to be customer and if anyone ask me, I will recommend this company."

By from Unknown location on 14.08.2022 23:57

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Quick and efficient

Quick and efficient Packaging different but can be posted through the letter box. I feel my reviews have been acted upon. Thanks

By from Unknown location on 14.08.2022 16:13

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Excellent service and value

Excellent service and value, super convenient delivery to the door, highly recommended

By from Unknown location on 14.08.2022 12:27

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All good no problems

All good no problems

By from Unknown location on 13.08.2022 19:40

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Always Excellent Product and Service…

Always Excellent Product and Service 👌🏽

By from Unknown location on 13.08.2022 16:54

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Took far too long

Took far too long

By from Unknown location on 13.08.2022 15:58

Company replied:

Hello Lisa, Thank you for your review of our services. I am sorry that your order did not arrive as quickly as expected. On this occasion we did not have your lenses instock, and had to order them directly from the manufacturers which added a few days on to the expected despatch. I apologise for this delay and the inconvenience this may have caused. Kind regards Hayley

Hayley Brown, 17.08.2022 18:16

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Easy to order

Easy to order online and delivery faster than expected. Kept informed throughout the process.

By from Unknown location on 13.08.2022 15:55

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Usually I have no problems with my…

Usually I have no problems with my contact lenses but this time my lenses where not good at all and very very dry to the point I had a small eye infection.

By from Unknown location on 13.08.2022 14:08

Company replied:

Hello Anne, Thank you for your review. I am sorry to hear that your recent lens order was not suitable for you and caused such discomfort. I can see you ordered a different lens to what you have previously. One of our team will be in touch directly to discuss this with you. Apologies again and thank you for your feedback. Kind regards Hayley

Hayley Brown, 17.08.2022 18:21

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Always get them from here- so thats the…

Always get them from here- so thats the review in itself!

By from Unknown location on 12.08.2022 17:08

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I have not received the lenses yet 10…

I have not received the lenses yet 10 days after despatch….

By from Unknown location on 10.08.2022 00:43

Company replied:

Hi Paul, Thank you for your review and I apologise that your order has not yet reached you. Your order left our despatch centre a few days before the date we provided so should have arrived in good time before you expected them. One of our team will be in touch to resolve this directly. Apologies again and thank you for bringing this to our attention. Kind regards Hayley

Hayley Brown, 15.08.2022 18:31

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Product good but delivery times now…

Product good but delivery times now really poor

By from Unknown location on 09.08.2022 23:06

Company replied:

Hi James, Thank you for your review. I am sorry you have been affected by our out of stock items in July. Our Crystal brand has become increasingly popular it has been tricky to keep up with the demand. I can see your most recent order in August was sent to you on the same day which would be our usual practice when stock is available. We are working very hard to source and supply our Crystal brand and hope you are not affected by this delay in the future. Apologies again and thank you for your continued custom. Kind regards Hayley

Hayley Brown, 15.08.2022 18:37

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Best service and value for money…

Best service and value for money possible I feel

By from Unknown location on 09.08.2022 21:31

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Value lenses

Great choice &ptice!! Fast delivery too😊

By from Unknown location on 09.08.2022 19:35

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Brilliant service.

The service this company offers is superb. The orders are processed quickly and arrive promptly. All the lenses I have bought have been of excellent quality. I have bought both cheap and expensive daily lenses and they have been good value for money. I wish all online services were as good as this. They make life easy.

By from Unknown location on 09.08.2022 16:41

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Excellent service as usual.

Excellent service as usual.

By from Unknown location on 08.08.2022 22:00

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Great service

Great service

By from Unknown location on 08.08.2022 16:33

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excellant service as normal great…

excellant service as normal great quality been using this company for several years now and would highley recommend them

By from Unknown location on 08.08.2022 08:38

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Excellent service always

Excellent service always

By from Unknown location on 07.08.2022 23:23

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.