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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14185
4 stars:
793
3 stars:
272
2 stars:
170
1 stars:
284
based on 15704 customer reviews
4.8

Customer Reviews

Showing 1,251-1,300 of 15,704 items.
Thumbs up

Always great and easy to use. Quick delivery

By from Unknown location on 07.08.2022 20:05

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As always an outstanding service

As always an outstanding service. Unbeatable prices and express delivery. Won't order anywhere else and definitely recommend Contactlenses.co.uk

By from Unknown location on 07.08.2022 16:09

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Great every time

Great every time, can’t fault them! Extremely fast delivery. They are my go to for lenses

By from Unknown location on 05.08.2022 20:04

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Issue resolved

I did have an issue not with company but with lense quality. Danielle picked up my review and sorted out a replacement, which arrived with usual quickness. This was so much appreciated. I have always used this company and will happily continue to. Regards Jayne

By from Unknown location on 04.08.2022 16:47

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Really happy with the service

Really happy with the service, the website is easy to use and the lenses always arrive on time. My only issue is that once they’ve not had the lense I’ve always purchased I’ve been sent a replacement lense. The previous batch of replacements were very good no issues at all however the current ones I have by Qualys aren’t as good as any I’ve had previously.

By from Unknown location on 04.08.2022 08:56

Company replied:

Hello Tony, Thank you for your review. Im pleased to hear your happy with the service and sorry the stock issue and replacement lens was not satisfactory. One of our team will be in touch to resolve this with you directly. Apologies again, Kind regards Hayley

Hayley Brown, 04.08.2022 18:57

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Ordered 3 pairs of monthly prescription…

Ordered 3 pairs of monthly prescription lenses as a deal, next day delivery. Had to chase after several days not received, before being told there has been some delays and was sent one pair only. The pair I got was blurry and had to bin them after one day of use. Won’t be ordering from here again

By from Unknown location on 04.08.2022 01:20

Company replied:

Hello Sharon, Thank you for taking the time to review our services. I am sorry the coloured lenses you ordered were not suitable. The remaining lenses were ordered from the direct manufacturer who is currently experiencing huge delays with some products. I apologise again for the inconvenience caused and can see a refund has been issued. Kind regards Hayley

Hayley Brown, 04.08.2022 19:01

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Amazing like always.

Amazing like always. Thank you a lot

By from Unknown location on 02.08.2022 16:18

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Fixed issue with last lenses

Had an issue with some incompatable replacement lenses. Was reached out to by customer support who very kindly sent me my original lense order instead. Back to the usual 5 star service.

By from Unknown location on 02.08.2022 15:56

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Excellent service

Excellent service , I ordered wrong lenses and had to return . Really helpful nothing was too much trouble new lenses on the way already so thank you for you continued support.

By from Unknown location on 02.08.2022 15:49

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Fast efficient and well priced

Fast efficient and well priced - have used them for years and never been disappointed in service or price - top site 👌

By from Unknown location on 02.08.2022 15:49

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Mix up with my lenses, customer service fixed it before sending the wrong ones to me.

Mix up with my lenses. The dispatch center caught that my shipment did not match my order before sending it out. Had to wait an extra 3 days for replacement lenses to arrive and be dispatched. Customer service was proactive and transparent. I'm happy with my new lenses!

By from Unknown location on 02.08.2022 12:14

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Avoid!!! Lenses ordered 10th July

Lenses ordered 10th July, no contact except initial confirmation emails sent still no contact lenses and no reply! No telephone number only an email address, avoid this company! Will be putting in a dispute with my bank now to claim a refund

By from Unknown location on 02.08.2022 08:44

Company replied:

We have asked the reviewer for more information. The reference number linked to this review is not one recognised by contactlenses. Our website has a telephone number 0345 319 3000 which allows you to speak to a real person right away. We perhaps feel this is a different company.

Hayley Brown, 04.08.2022 19:03

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Prompt ,tracked delivery

Prompt ,tracked delivery Most efficient

By from Unknown location on 01.08.2022 16:36

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Fantastic

These lenses are brilliant. Fast and efficient delivery as well. Would highly recommend this company.

By from Unknown location on 01.08.2022 15:55

Company replied:

Hello Steven, Please can you confirm the issue you have experienced is with our company. As far as we can see from your account, you have ordered only once with us and that was the 21st July. Perhaps you ordered previously with an alternative lens company? Kind regards Hayley

Hayley Brown, 01.08.2022 19:48

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Excellent service

Always ordered from them and I will keep on doing so. Quick and efficient delivery of orders. Never had any issues. Excellent service

By from Unknown location on 31.07.2022 19:26

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my wife,Sylvia was treated for a blood…

my wife,Sylvia was treated for a blood clot in the back of her eye 18month ago, and still having treatment , she has always had her lenses from you , and decided to try them again , with great success , she was very happy to receive the new order after 18months . The lady who deal with the order was very helpful , Many thanks Sylvia

By from Unknown location on 31.07.2022 18:17

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Highly recommend

Absolutely amazing really fast delivery, excellent price.

By from Unknown location on 31.07.2022 17:34

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Excellent service

Excellent service, received lens within 24 hrs..cannot fault ordering, delivery, everything went perfect.

By from Unknown location on 31.07.2022 16:17

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Always receive excellent service

Always receive excellent service - have been a customer for over 10 years. Always courteous and helpful.

By from Unknown location on 30.07.2022 23:13

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My usual contact lenses were out of…

My usual contact lenses were out of stock so they replaced them with a superior product, I did not get charged the excess. However my eyes did not like the product so I contacted them. They immediately sent me another box of lenses and a post paid return label. They really couldn't have done any more!

By from Unknown location on 30.07.2022 20:14

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Excellent service as always.

Excellent service as always.

By from Unknown location on 30.07.2022 17:45

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Missing and Wrong Order!!

I didn’t recieve my order so contacted you and you sent my order out again which when it arrived the next day wasn’t the correct lenses that I have, I did try a pair but I can’t see properly and make my vision blurry, so having to wear my glasses again 👎🏽

By from Unknown location on 30.07.2022 16:36

Company replied:

Hi Nicci, Thank you for your review. Apologies for the issues you have encountered. One of our team will be in touch directly to resolve the issue! Apologies again, Kind regards Hayley

Hayley Brown, 04.08.2022 19:06

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Poor…

Was very excited to try new contacts with colours. I received the contacts and when I put them in the quality was very poor! You could see the colour in my vision. I would not buy from here again. First experience and my last.

By from Unknown location on 30.07.2022 14:39

Company replied:

Hello Steven, Thank you for reviewing our services and product. I am sorry the coloured lenses you ordered were disappointing. One of our team will be in touch to discuss this issue with you. Apologies again, Kind regards Hayley

Hayley Brown, 04.08.2022 19:08

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Easy ordering

Easy ordering, quick delivery, no problems as always

By from Unknown location on 29.07.2022 18:09

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Excellent service

Excellent service

By from Unknown location on 29.07.2022 16:08

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Flawless........top quality....low…

Flawless........top quality....low prices!!

By from Unknown location on 28.07.2022 19:41

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Happy customer for years

I have been a happy customer of contactlenses.co.uk for many years as they offer a very wide range of contact lens brands. This was very useful when I had to try other brands due to skiing and later due to night kayaking.

By from Unknown location on 28.07.2022 15:52

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Great service

Great service. Have used for years with no issues... sadly my last parcel was lost in the post... and i had that awful feeling when you are on your last pair of disposables waiting for the delivery! Immediately on contacting them, they resent the whole order by courier so it was with me the next day. Aside from this, prices and availability are always great. The amazing customer service is a bonus :)

By from Unknown location on 27.07.2022 15:58

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Love it

Love it. Always on time :)

By from Unknown location on 27.07.2022 15:52

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You put the boxes of contact lenses in…

You put the boxes of contact lenses in the cardboard envelope with my name and address , and the posted , AMAZING

By from Unknown location on 26.07.2022 16:18

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This is such a quick service

This is such a quick service

By from Unknown location on 26.07.2022 15:57

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Always exceptional service

Always exceptional service, contact lenses arrive very quickly.

By from Unknown location on 26.07.2022 15:57

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Very fast delivery every time I order…

Very fast delivery every time I order contact lenses. I used this company for more than 10 years now. When product was out of stock, I got very good equivalent what I needed. I would highly recommend.

By from Unknown location on 26.07.2022 07:33

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Great experience

Nice experience with you and high contact lenses quality. Thanks

By from Unknown location on 25.07.2022 17:13

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Excellent service

I have been using this company for many years and have always found the service excellent, fast delivery and items well packaged would recommend.

By from Unknown location on 25.07.2022 16:57

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Amazing customer service

Amazing customer service! Was a slip up with an order but Sophie in customer service solved the problem above and beyond. Super good.

By from Unknown location on 25.07.2022 16:09

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Excellent service as always very fast…

Excellent service as always very fast delivery

By from Unknown location on 25.07.2022 15:47

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I've been buying from these guys for a…

I've been buying from these guys for a number of years. Fantastic company and customer service.

By from Unknown location on 25.07.2022 10:36

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Excellent

Excellent, thanks!

By from Unknown location on 25.07.2022 09:40

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First class service

First class service. Lenses are excellent quality. My last delivery arrived next day following order! I would certainly recommend this company.

By from Unknown location on 24.07.2022 22:34

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Great service and price the lenses i…

Great service and price the lenses i required were out of stock so they were able to give me the more expensive product at no extra cost very happy this is my first time using contact lenses because glasses are getting very expensive and if I get on with them these lenses I will order them again.

By from Unknown location on 24.07.2022 17:01

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Consistently good service

Consistently good service. Have used for many years

By from Unknown location on 24.07.2022 16:27

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Super efficient and fast delivery every…

Super efficient and fast delivery every time.

By from Unknown location on 24.07.2022 15:49

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Excellent service

Excellent service, good prices with speedy delivery.

By from Unknown location on 24.07.2022 12:14

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Daily use disposable contact lenses

Ordered, and my lenses were delivered in super swift time. Absolutely excellent - again! Have used this provider several times and will continue to do so. Fully recommend!

By from Unknown location on 23.07.2022 23:43

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Contactlenses uk are very efficient

Contactlenses uk are very efficient. Their deliveries are always on time.

By from Unknown location on 23.07.2022 17:43

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Excellent service but lense replacement poor

Excellent service in that they were out of stock so offered the opportunity for a replacement product at the same price. Issue is that I have (unusually) now had 3 of my lenses this week that have been blurry or split. Very unlike contactlenses.Co.uk as the lenses are usually brilliant!

By from Unknown location on 23.07.2022 15:49

Company replied:

Hello AJ, Thank you for your review. Its great to see you feel our service is excellent! Sorry that the alternative lens let us down. One of our team will be in touch directly to resolve this issue for you. Apologies again and thanks for raising this with us. Kind regards Hayley

Hayley Brown, 25.07.2022 19:46

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The alternative contact lenses are…

The alternative contact lenses are dreadful. They are difficult to open and they split really easily. Poor quality

By from Unknown location on 22.07.2022 23:51

Company replied:

Hello Andrea, Thank you for your review and I am sorry the alternative lenses have not been suitable. I can see you have been in touch with our support team who have made arrangements for a replacement order to be sent out. Please get in touch if you require any further help. Apologies again, Kind regards Hayley

Hayley Brown, 26.07.2022 19:41

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Service is good as usual but the brand…

Service is good as usual but the brand of lenses is different to what I last ordered which you don’t really expect when you click ‘re-order’

By from Unknown location on 22.07.2022 17:17

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My order arrived really quickly

My order arrived really quickly, it was well packaged and the lenses were perfect. Can not fault them at all. Fab

By from Unknown location on 22.07.2022 15:56

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.