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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14189
4 stars:
793
3 stars:
272
2 stars:
170
1 stars:
284
based on 15708 customer reviews
4.8

Customer Reviews

Showing 13,051-13,100 of 15,708 items.
Fast and reliable service

I've never had any problems with this company. Possibly not the cheapest, but the website is well stocked and user-friendly and they deliver next day, without fail.

By from Unknown location on 20.02.2015 15:23

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Daily lenses

Great lenses- good price. Fast delivery always.

By from Unknown location on 20.02.2015 15:18

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Crystal lenses

I would not normally bother with reviews but thought I would review the Crystal contact lenses due to all the bad reviews out there. I must admit I probably would have ordered the lenses if I had read the reviews first, but I ordered and then read the reviews. I did think it was a mistake ordering having read the reviews, however having been wearing the lenses for a week now I would recommend. They are little fiddly putting in, I'm not sure if the material is less rigid than my usual lenses as they fold a bit more when you take them out of the holder. I have been wearing for around 11 hours a day and they have been found, beyond 11 hours and you can start to feel them becoming a little uncomfortable, however I have found this in the past with other standard lenses, you tend to get a few more hours with the Aquaplus type etc I would recommend and will be cancelling more usual subscription for another brand in favour of Crystal. I would suggest at £7.50 a box its worth a trial as I did

By from Unknown location on 20.02.2015 15:15

Company replied:

Hello Andrew, Thank you for your order and for taking the time to leave a review. It is great to hear that you are happy with the Crystal lenses. They are our most popular lens on the site. However as is the way, people are more likely to leave a bad review for something if they do not like it, than they are to leave a positive review if they do like the item! As with any lens, not everyone is going to find the Crystal lenses suitable, as there are many factors to take into consideration such as material and size. However as you have said, for the price we think it is worth trying them out. Thanks again for your positive comments and we look forward to welcoming you back in the future. Kind regards, Sophie Contactlenses.co.uk

, 23.02.2015 13:18

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Excellent as always!

Always excellent.

By from Unknown location on 20.02.2015 14:57

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"""Great Service"""

I have been using contactlenses.co.uk for many years now and I have found their service to be brilliant. Never had any problems the website is easy to use and delivery is always very quick and free for first class post which always arrives next day. Thanks for a great service.

By from Unknown location on 20.02.2015 10:43

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Brilliant service

easy to use web site that saves your previous order and fast delivery. Perfect.

By from Unknown location on 19.02.2015 20:59

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Just... Brilliant!

I have been using this site for a few years now and all I can say is Brilliant! Brilliant Service, Brilliant Quality and Brilliant Value!

By from Unknown location on 19.02.2015 18:57

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Next day delivery

I ordered my lenses at 3pm one day and they arrived within 24 hours, great service would recommend to friends.

By from Unknown location on 19.02.2015 16:30

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Excellent!

Easy ordering, very prompt delivery, overall excellent service from start to finish

By from Unknown location on 19.02.2015 15:34

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Excellent service.

Provides a first class service every time.

By from Unknown location on 19.02.2015 15:25

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Review title

Excellent – no reservations, I would recommend this company to anyone.

By from Unknown location on 19.02.2015 15:07

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Excellent service!

I've ordered my contact lenses from here and everytime they arrive next day! Great service.

By from Unknown location on 19.02.2015 14:54

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Service and Value

All ways great service value and communication I have nothing but praise for this company after several years of use.

By from Unknown location on 19.02.2015 10:14

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slow to deliver

I was surprised when I realised (having ordered the lenses) how long it would take for them to be dispatched. Surely this could be faster?

By from Unknown location on 19.02.2015 10:13

Company replied:

Hello Paddy, Thank you for your order and for taking the time to leave a review. Please accept our sincere apologies for the delay in despatching your order. We usually have the dailies in stock however on this occasion they regrettable were not. You would have been given an expected despatch date at the time of placing the order, and we despatched a day earlier than this. However we can appreciate that you would have expected them sooner, and usually this would have been the case. We apologise for any inconvenience this caused to you and hope that you will still consider us for future purchases. Your comments will be passed into our buying team to ensure that we have sufficient stock to ensure a quicker delivery. Thank you again for your feedback which helps us improve the service we provide to you and others. We hope you have a great weekend. Kind regards, Sophie Contactlenses.co.uk

, 20.02.2015 18:55

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Dalies contact lens

Excellent service, delivery was very prompt

By from Unknown location on 19.02.2015 06:26

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re-order

.Fantastic service as Always

By from Unknown location on 19.02.2015 03:01

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Contact Lenses.co.uk

Fast, efficient and hassle free experience as always. The monthly reminders are also extremely thoughtful and great service overall. I've only ever bought from them and wouldn't think to look elsewhere. Thanks!

By from Unknown location on 19.02.2015 02:23

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Easy and quick!

Hi, I'm using this website since 2008 and they never let me down. It is a quick and easy way to get contact lenses with all info trough the process from the very first click. Thanks for your service Very happy customer Monika

By from Unknown location on 18.02.2015 18:20

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Great service, fast delivery

Placed my order and my contact lenses were with me the next day. Great price, quick delivery.

By from Unknown location on 18.02.2015 16:04

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Cheap and quality contact lenses

Speedy delivery, cheap contact lenses and very comfortable.

By from Unknown location on 18.02.2015 15:20

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Exemplary

This is one of the smoothest online orders you can place. I log-in, replace a repeat order and the lenses are delivered within 24 hours. You can't ask for more.

By from Unknown location on 18.02.2015 15:02

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Super fast

Ordered online; arrived at my desk at work the next day! Super efficient!

By from Unknown location on 18.02.2015 13:29

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Lenses with prescription

the best ! They fit perfect

By from Unknown location on 17.02.2015 23:38

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Always Great

No problems whatsoever with ever ordering from contactlenses.co.uk and have been doing so for close probably close to 10 years.

By from Unknown location on 17.02.2015 22:24

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Great colour

Fast service would defiantly order again Contacts were comfortable and felt great

By from Unknown location on 17.02.2015 19:11

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Brilliant service!

Always use for contact lenses for both my daughter and myself. Easy to use website with a handy compare item option. My items are always in stock and very reasonably priced. Lovely and soft lenses for a fraction of the cost at my opticians. Quick pay and order placed. The dispatch times are fantastic ... Usually the next day for no extra cost. Would definitely recommend :)

By from Unknown location on 17.02.2015 18:14

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Long Trusted Supplier

I have used these people for years to supply my contact lenses. Any problems are dealt with swiftly by their Customer Service team. Great delivery, price and product.

By from Unknown location on 17.02.2015 18:01

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Excellent service

Ease of ordering and prompt next day delivery

By from Unknown location on 17.02.2015 17:50

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Contact lenses Express Online!

Since I join the website I've not go anywhere else for re ordering my lenses. I find it easy to use, and next day delivery was fast and free of charge. What else could I complaint? I find their lenses as good as any high street brands. Bargain with such swift services with no delay. I am a Happy Happy customer.

By from Unknown location on 17.02.2015 16:35

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Fast and efficient

Always have my order in stock and it arrives next day well packaged.

By from Unknown location on 17.02.2015 15:48

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Good service.

I ordered 6 month supply of lenses, which should have taken a maximum of 3 days to reach me and they never did. I called them and told them, they immediately sent over 20 lenses which did arrive the next day. Unfortunately the original has still not arrived. On calling them they told me they will send me a duplicate order by registered post. That was only yesterday. I think the service I received is very good. And providing the lenses do arrive I will continue to use this company.

By from Unknown location on 17.02.2015 15:35

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Thank you

Excellent price, service and fast delivery

By from Unknown location on 17.02.2015 15:04

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great service

I ordered the free delivery option and the lenses arrived 2 days later. The package fitted through my letter box so no need to collect it from sorting office. Lenses are fine and don't dry out too quickly.

By from Unknown location on 17.02.2015 14:52

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Reliable fast service.

I've used this supplier for many years and my lenses have always been in stock and have arrived a day or 2 after placing the order.

By from Unknown location on 17.02.2015 09:09

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Bargin lenses

I have used a number of dailies, none of which i have found particularly comfortable. I came across these while searching for a different make and at the price couldn't go wrong. I have to say they are the most comfortable I have yet used and will definitely re-order.

By from Unknown location on 17.02.2015 08:37

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Quickand Efficient Service

Ordered Saturday, arrived Tuesday so super quick delivery time. No issues so far with lenses. Yes they are slightly thinner than others so they are a little more awkward (hence just the 4 stars) to handle but once in the eyes they are fine. Half the price that I normally pay so I'm very pleased.

By from Unknown location on 17.02.2015 07:48

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10+ YEARS OF GOOD SERVICE

Having very sensitive eyes, I found the solutions to clean lenses very irritating and my eyes were constantly sore and itchy. I changed from monthly lenses to dailies when I first used this company as the cost from my optician was prohibitively high. Despite the occasional optician criticising the fact that I purchase my lenses directly from contactlenses.co.uk, my eye tests confirm that my eyes are healthy and my eyes are always comfortable. I have had a brilliant service from Contactlenses.co.uk for over 10 years. Their prices are extremely competive and their service second to none. I am a very satisfied customer!

By from Unknown location on 17.02.2015 00:02

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Happy

Will definitely be ordering again

By from Unknown location on 16.02.2015 22:07

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good good good

fast - efficient - professionsl

By from Unknown location on 16.02.2015 19:08

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Contact lens

Unbeatable value and quality,totally recommended

By from Unknown location on 16.02.2015 18:47

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Couldn't ask for a smoother service

I wear contact lenses occasionally and been ordering dailies from here about every 3-6months for a few years. The service/delivery is quick and efficient. I've tried various brands and settled on my favourite, which is very reasonably priced, especially with Freeport. I get an email to remind me near the time I expect to run out. All in all, I'm very happy and wouldn't hesitate to recommend.

By from Unknown location on 16.02.2015 18:31

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Coloured lenses

Arrived the next day- exactly the same as what I used to get at the optician but for nearly half the price. Will definitely be reordering. Highly recommend.

By from Unknown location on 16.02.2015 16:51

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reliable, fast but please work on the packaging

Been using this for years but I'm wavering because the packaging is excessive

By from Unknown location on 16.02.2015 16:33

Company replied:

Hello Howard, Thank for your order and for taking the time to leave a review. It is great that you are happy with the service we provide, however is is regrettable that our packaging has let us down. Our lenses come in boxes that require little extra packaging. However as your order included bottles of solution we have to use a larger box and due to the weight we fill with filler to protect your lenses. Our Customer Support team has been in contact with you to discuss the matter further and any more feedback would be greatly appreciated. Your comments will be passed onto our Warehouse Team to look into different alternatives for sending the heavy packages. Thanks again for your feedback that we can use to improve the service we offer to you and others, and for your valued custom. Kind regards, Sophie Contactlenses.co.uk

, 17.02.2015 10:24

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Excellent value for money.

Easy to order, great price and despatched quickly. I would like to take advantage of the offer regarding recommendations of others ordering the lenses and giving me a % off, however I don't necessarily want people knowing my email address; a code would be more secure - this is what most other companies do. Although the lenses are supposed to be 30 day disposables, I would say they last 14-21 days, but at the price, still cheaper than most. Recommend to others? If I had a CODE so they could get their 5% off 😄

By from Unknown location on 16.02.2015 16:08

Company replied:

Hello Catherine, Thank you for your order and for taking the time to leave a review. It is great to hear that you are happy with service you receive and that you are interested in our refer a friend scheme. It is understandable that you may not want some people to have your email address. A code in place of an email address is certainly something we can look into. I will pass on your comments to our management and web team and hopefully this is something we can offer in the future. Thanks again for your feedback which helps us improve the service we offer to you and others and for your very valued custom. Kind regards, Sophie Contactlenses.co.uk

, 16.02.2015 17:22

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Consistently excellent

I have used this company for years. Best prices, very very quick delivery. Friendly service when I have had to ring them up. Recommended.

By from Unknown location on 16.02.2015 16:00

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excellent

Big companies are charging ridiculous prices for the same products as these and they are at superb affordable prices. Recommend to anyone.

By from Unknown location on 16.02.2015 15:36

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Contacts

Very easy to use and deal with and lenses always come when stated, usually next day if ordered early enough.

By from Unknown location on 16.02.2015 15:20

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Excellent, speedy service

Easy site to use, easy to order what you want and speedy delivery

By from Unknown location on 16.02.2015 15:17

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Excellent experience and feel like valuable customer

Contactlenses.co.uk proves to be the best provider for contact lenses in the UK at the most affordable prices. Have had great experience with them for over 2,5 years. Looking forward to be recognized as returning customer (always checking for new offers or promotions).

By from Unknown location on 16.02.2015 15:15

Company replied:

Hello Piotr, Thank you for your order and for taking the time to leave a review. Currently we do not have promotions or offers, as we like to give customers the best possible price we can, all the time, and we offer free delivery on all orders. However we do value our loyal and returning customers and so hopefully in the future we will able to reward long standing customers such as yourselves. Your comments will be passed onto the Management and Marketing teams and we thank you for your feedback which is always useful and helps us improve the service we offer. Please also take a look at our 'refer a friend' scheme where you can earn commission on your friends first order. Thanks again and we look forward to welcoming you back in the future. Kind regards, Sophie Contactlenses.co.uk

, 16.02.2015 18:06

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fantastic service

Well done...

By from Unknown location on 16.02.2015 14:57

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.