Free Delivery over £35 & Free Returns!
Next-day Delivery available
4.5/5 from 15000+ TrustPilot Reviews

Share your experience with other customers: write your own review

5 stars:
14185
4 stars:
793
3 stars:
272
2 stars:
170
1 stars:
284
based on 15704 customer reviews
4.8

Customer Reviews

Showing 101-150 of 15,704 items.
Order never arrived

I placed an order weeks ago. It never arrived. I have contacted customer service several times and no response. Now I am being asked to write a review which is one star as I have no product but have paid and no help from company.

By from Unknown location on 29.05.2024 18:03

Company replied:

Hello Rachel, Thank you for your review. I am sorry that your order which left us on the 12th May has not yet arrived with you. I can see you contacted our support and we replied on the 22nd May asking for you to confirm the delivery address we have for you. As of yet, we have not heard back so would have assumed the issue had been resolved and the order delivered since. I have asked our team to contact you again regarding this, so please look out from another email from us. We can then resolve this for you asap. Apologies again and thank you for bringing this to our attention. I understand the delay may have caused you some inconvenience. Kind regards Hayley

Hayley Brown, 30.05.2024 14:21

Was this review helpful to you? Yes or No

Fast and efficient!

Always quick and reliable plus very responsive if you have a problem.

By from Unknown location on 28.05.2024 11:32

Was this review helpful to you? Yes or No

Fantastic service

I've been using Contact lenses uk for many years and always had a fantastic service, and they've reduced the packaging and made it more recyclable over time as well. Keep up the good work

By from Unknown location on 26.05.2024 16:50

Was this review helpful to you? Yes or No

Great service thank you

Great service thank you

By from Unknown location on 25.05.2024 17:51

Was this review helpful to you? Yes or No

Good all round service

Very easy to search and order, including re-ordering same basket through transaction history. Prices are good and delivery always reliable.

By from Unknown location on 25.05.2024 08:57

Was this review helpful to you? Yes or No

I have been ordering for over 5 years

I have been ordering for over 5 years. Easy to reorder, good prices and fast delivery every time, I ordered the wrong lenses once and this was collected and replaced with the correct lenses in a few days

By from Unknown location on 24.05.2024 15:51

Was this review helpful to you? Yes or No

Excellent service

Excellent service

By from Unknown location on 22.05.2024 17:21

Was this review helpful to you? Yes or No

Bang for buck

I usually get my contact lenses from here for over couple years now. Very good quality for the price paid. Highly recommend ++

By from Unknown location on 20.05.2024 17:36

Was this review helpful to you? Yes or No

Disappointed …

The latest lenses I got keep breaking and are difficult to stay in my eyes

By from Unknown location on 19.05.2024 19:53

Company replied:

Hello Gail, Thank you for your taking the time to review our services. I am sorry that your product is not satisfactory, this is unusual and we will rectify this for asap. One of our team will be in touch. Apologies again. Kind regards Hayley

Hayley Brown, 22.05.2024 15:55

Was this review helpful to you? Yes or No

Highly Recommended

Really easy to use, next day delivery. Really well priced and when I accidentally ordered the wrong prescription they sent new ones and let me return the others with a prepaid postage

By from Unknown location on 17.05.2024 15:51

Was this review helpful to you? Yes or No

Long term customer who’s service experience is declining

Over time the service is declining. Orders sit for long periods in ‘Processing’ No communication is forthcoming and is only reactive if you reach out as a customer. When you do contact, your enquiries do get followed up, but then nothing changes. Ordered on 4th May, showing still processing on 15th May.

By from Unknown location on 15.05.2024 19:54

Company replied:

Hello Deborah, Thank you for your review and your continued custom. I am sorry that your recent orders have taken longer to reach you that in the past. We do advise at the time of ordering the estimated date of despatch, however there will be times when further delays may happen with the manufacturer. It is unfortunate that the lenses you require are gradually being discontinued, which means the manufacturers are slower at replenishing stock and therefore slower at getting them to us. Again I apologise that you have been affected by this and we will try and advise of delays in advance when possible. Thanks again for ordering and your feedback. Kind regards Hayley

Hayley Brown, 16.05.2024 15:21

Was this review helpful to you? Yes or No

Very easy glasses very robust for £15…

Very easy glasses very robust for £15 !! Love them free delivery over £35 had contact lenses had before and were comfortable day wear Would use again had free delivery but added a contact lenses case to get it as needed £1 more to spend but all came 3 different times

By from Unknown location on 14.05.2024 23:37

Was this review helpful to you? Yes or No

The customer service I received from Sophie.

The customer service I received with regard to a query and the follow up help.

By from Unknown location on 14.05.2024 22:13

Was this review helpful to you? Yes or No

Easy website and super fast service

Easy website, easy ordering and fast service - highly recommend these guys!

By from Unknown location on 14.05.2024 15:48

Was this review helpful to you? Yes or No

Been using Contaclenses.co.uk for many…

Been using Contaclenses.co.uk for many years, always 'focussed' on the best customer service and price

By from Unknown location on 13.05.2024 17:13

Was this review helpful to you? Yes or No

Really Helpful

I've ordered my lenses from Contactlenses.co.uk for years and have never had any issues. My most recent order was lost in the post and replaced with no issues with quick and friendly customer service. Thank you so much!

By from Unknown location on 13.05.2024 17:07

Was this review helpful to you? Yes or No

Great service as always

Great service as always

By from Unknown location on 13.05.2024 17:00

Was this review helpful to you? Yes or No

Excellent Source for Lenses

Easy to use search and reorder facility alongside quick delivery and competitive prices make the contactlenses.co.uk site an excellent source for lenses 👍🏻

By from Unknown location on 13.05.2024 16:30

Was this review helpful to you? Yes or No

speedy options

I like the options and the flexibility. Service was lightning fast too.

By from Unknown location on 12.05.2024 22:16

Was this review helpful to you? Yes or No

Great lenses

Great, comfy replacement for my usual optician supplied lenses. Super fast delivery though often not available, awaiting stock.

By from Unknown location on 12.05.2024 19:36

Was this review helpful to you? Yes or No

Sophie is super nice efficient and…

Sophie is super nice efficient and helpful There is an Irish chap too he’s also very good

By from Unknown location on 12.05.2024 15:50

Was this review helpful to you? Yes or No

Very good

Ordered lenses that were cheaper than high street, lenses turned up, lenses were good. 10/10

By from Unknown location on 11.05.2024 16:00

Was this review helpful to you? Yes or No

Excellent experience ordering and…

Excellent experience ordering and amending an order. Custom support was super helpful and quick to respond. Totally recommend.

By from Unknown location on 10.05.2024 15:56

Was this review helpful to you? Yes or No

Good prices and very quick delivery

Good prices and very quick delivery

By from Unknown location on 09.05.2024 21:12

Was this review helpful to you? Yes or No

Excellent wen there in stock

Excellent wen there in stock

By from Unknown location on 09.05.2024 15:47

Was this review helpful to you? Yes or No

Lenses did not arrive and no problem in…

Lenses did not arrive and no problem in getting them resent.

By from Unknown location on 08.05.2024 23:04

Was this review helpful to you? Yes or No

fast and efficent

fast and efficent, will use again

By from Unknown location on 08.05.2024 18:00

Was this review helpful to you? Yes or No

Simply could not ask for more.

I've used contactlenses.co.uk for many years now and they are always reliable, very fast delivery and have good communication channels too. Easy to work with and very competitive prices too, you simply could not ask for more.

By from Unknown location on 08.05.2024 15:55

Was this review helpful to you? Yes or No

Great service

Great service. Easy to use and fast delivery.

By from Unknown location on 07.05.2024 17:00

Was this review helpful to you? Yes or No

Great customer service

Ordered the lenses and they arrived the next day!

By from Unknown location on 07.05.2024 15:48

Was this review helpful to you? Yes or No

Good service all round.

Good service all round.

By from Unknown location on 06.05.2024 20:53

Was this review helpful to you? Yes or No

Very good and speedy delivery as usual!

Very good and speedy delivery as usual!

By from Unknown location on 06.05.2024 17:53

Was this review helpful to you? Yes or No

Brilliant service

Brilliant service, as always! I received my lenses the next day.

By from Unknown location on 06.05.2024 16:43

Was this review helpful to you? Yes or No

Does what it says on the tin

Does what it says on the tin - great value for a great product - quick and no fuss - always an alternative offered it you've run out of something

By from Unknown location on 06.05.2024 16:20

Was this review helpful to you? Yes or No

Quick to purchase

Quick to purchase, and delivery next day..

By from Unknown location on 05.05.2024 07:53

Was this review helpful to you? Yes or No

Very good experience

I've ordered my contact lenses on multiple occasions. Always fast postage, and helpful staff when things need to be queried.

By from Unknown location on 03.05.2024 16:11

Was this review helpful to you? Yes or No

Great service fast delivery simple to…

Great service fast delivery simple to order and absolutely no hassle at all.

By from Unknown location on 01.05.2024 19:05

Was this review helpful to you? Yes or No

Fantastic company

Fantastic company. Would highly recommend. They are extremely efficient in what they do. I always order my contact lenses from Contactlenses.co.uk. Thank you!

By from Unknown location on 30.04.2024 22:16

Was this review helpful to you? Yes or No

Always helpful receptionist and fast…

Always helpful receptionist and fast delivery.

By from Unknown location on 30.04.2024 16:05

Was this review helpful to you? Yes or No

Excellent prompt service

Excellent prompt service

By from Unknown location on 30.04.2024 16:02

Was this review helpful to you? Yes or No

Excellent service

Excellent service, quick delivery.

By from Unknown location on 30.04.2024 15:49

Was this review helpful to you? Yes or No

Contact lenses were fine but the box…

Contact lenses were fine but the box was dented.

By from Unknown location on 27.04.2024 15:51

Was this review helpful to you? Yes or No

I have been using contactlenses.co.uk…

I have been using contactlenses.co.uk for the last 10 years now and has always been a great service.

By from Unknown location on 27.04.2024 08:36

Was this review helpful to you? Yes or No

Love their Crystal brand of lenses…

Love their Crystal brand of lenses which are cheap and comfortable. Unfortunately, not always in stock but this is shown before ordering so I have the option of choosing something different. Delivery is super fast.

By from Unknown location on 25.04.2024 17:17

Was this review helpful to you? Yes or No

Quick delivery and good quality

Always such a fast service and postage, it’s brilliant. Been buying from here for years and always very good quality contact lenses

By from Unknown location on 24.04.2024 17:20

Was this review helpful to you? Yes or No

Excellent service every time!

Excellent service every time!

By from Unknown location on 24.04.2024 16:15

Was this review helpful to you? Yes or No

Exceptional customer service

I have used contactlenses.co.uk for a number of years, and have always had good experiences. The latest experience far exceeded even the usual orders. After there was a problem with my delivery, i contacted the team and received a response from Sophie, who was able to re-send my order, to a new address for it to be delivered less than 24 hours later. Sophie was attentive, helpful and fast to reply. I’ll continue using the company for as long as I need contacts!

By from Unknown location on 24.04.2024 14:08

Was this review helpful to you? Yes or No

Exemplary service again

Exemplary service again. Received an email saying my order was being dispatched . . . arrived next day!! Superb service and very easy reordering. Thank you.

By from Unknown location on 23.04.2024 17:10

Was this review helpful to you? Yes or No

Have used them for years and they ship…

Have used them for years and they ship the same day. Never had any issues, will keep using them.

By from Unknown location on 23.04.2024 13:32

Was this review helpful to you? Yes or No

Perfect delivery was next day 5star…

Perfect delivery was next day 5star service and cheapest on the internet thanks again will be ordering soon

By from Unknown location on 17.04.2024 17:01

Was this review helpful to you? Yes or No

Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.