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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14158
4 stars:
791
3 stars:
272
2 stars:
170
1 stars:
284
based on 15675 customer reviews
4.8

Customer Reviews

Showing 1,551-1,600 of 15,675 items.
Ordered from here for years

Ordered from here for years, never had a problem. 5*

By from Unknown location on 24.04.2022 16:15

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Simply the best.

Simply the best. Quality. Great service and price.

By from Unknown location on 24.04.2022 15:59

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Have been buying these lenses for…

Have been buying these lenses for years. No complaints at all. Good quality lenses. Very quick delivery.

By from Unknown location on 22.04.2022 21:08

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Always get my lenses from here

Always get my lenses from here. Easy to order, excellent price, quick delivery and perfect fit.

By from Unknown location on 22.04.2022 16:51

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Slow delivery needs speeding up.

Slow delivery needs speeding up.

By from Unknown location on 22.04.2022 16:36

Company replied:

Hello Dean, Thank you for your feedback. I am sorry your order did not arrive as quickly as you had expected. I can confirm your order left our despatch centre on time. One of our team will be in touch to discuss this with you further. Kind regards Hayley

Hayley Brown, 25.04.2022 12:18

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Always reliable

Always reliable, fast, get my lenses within a day or two. Been using for years, which speaks for itself.

By from Unknown location on 22.04.2022 16:08

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Lenses arrive within a couple of days

Lenses arrive within a couple of days. Fit well and I wear them all day with no problems. Now use them regularly.

By from Unknown location on 22.04.2022 14:13

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Excellent service

Excellent service, price, quality and customer service

By from Unknown location on 21.04.2022 11:36

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Always great service

Always great service. Fast postage and cheap prices. Items always in stock. Fantastic.

By from Unknown location on 20.04.2022 20:48

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Website was easy to navigate

Website was easy to navigate. Lenses arrived in good time and in the standard expected. Great service.

By from Unknown location on 20.04.2022 17:17

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Great Company to deal with!

Used this Company for a while now - they’ve never let me down - highly recommend!

By from Unknown location on 20.04.2022 17:04

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My usual lenses have been out of stock…

My usual lenses have been out of stock for a while and they offered an alternative, that wouldn't order. I spoke to a member of staff via email who were amazing and soon had the issues solved.

By from Unknown location on 20.04.2022 16:15

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Downgraded

Very good at order stage and delivery. Can be relied on for prompt delivery The reason I have down graded my feedback is because of the massive price increase, way beyond an acceptable rise in cost. I have to order for every 2 months now as opposed to 3 months because of this increase. I have found this very poor business

By from Unknown location on 20.04.2022 16:00

Company replied:

Hello Jeannie, Thank you for your review and positive comments. It is unfortunate that in August 2021 we did have to make some price increases due to continued increases to us. Passing these onto our customers is the last thing we wanted to do. We appreciate your continued support and custom. One of our support team will be sending you an email shortly. Kind regards Hayley

Hayley Brown, 21.04.2022 15:14

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Excellent service

Excellent service, thanks

By from Unknown location on 19.04.2022 21:11

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Highly recommend this

Highly recommend this . Easy to use website first class service and speedy delivery. All at a great price. Lens are very comfortable. Easy to open and put in

By from Unknown location on 19.04.2022 20:39

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Fast and efficient

Fast and efficient

By from Unknown location on 19.04.2022 18:45

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Grand service

Grand service . Can't fault it keep up the great service

By from Unknown location on 18.04.2022 19:40

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Al ok thx!

Al ok thx!!!!!!!!

By from Unknown location on 18.04.2022 18:09

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Great choice

Great choice , great prices and quick delivery , what more could you ask for

By from Unknown location on 18.04.2022 14:54

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Brilliant

Always reliable and prompt delivery. No complaints in over 10 years of using this company. Excellent.

By from Unknown location on 18.04.2022 14:37

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Quick delivery, good value.

Quick delivery. Contacts are excellent value.

By from Unknown location on 18.04.2022 13:54

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Very comfortable lenses and a great…

Very comfortable lenses and a great price! Very happy with the product and absolutely recommend

By from Unknown location on 18.04.2022 09:31

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Quality lenses, prompt delivery, excellent service

Been a customer for at least 10 years & have had a great service & lenses. Delivery has always been faster than advised when ordering too 😊

By from Unknown location on 17.04.2022 18:33

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High Quality Customer Support

Phone support and service is second to none. We had to change lenses due to our error, but they were exchanged without any fuss and a free post label was supplied. New lenses were dispatched immediately. A++++

By from Unknown location on 17.04.2022 14:44

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Reliable service

Normally very very good and quick service which is essential. Stock always available. Speed of delivery is key to me if that every dropped I'd consider elsewhere but so far so good 👍

By from Unknown location on 17.04.2022 14:12

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Always prompt delivery

Always prompt delivery . Good advice regarding best lenses . One delivery went astray( no fault of theirs ) and they were quick to replace without any hassle. Thanks to Danielle for sorting so quickly .

By from Unknown location on 16.04.2022 15:39

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competitive price and expedient…

competitive price and expedient delivery. nothing to complaint about.

By from Unknown location on 16.04.2022 14:27

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Excellent professional service.

Excellent professional service. I'm a repeat buyer and will use again and again .. 100% happy with cost, service and delivery.

By from Unknown location on 16.04.2022 13:50

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My order came within 3 days

My order came within 3 days. The lenses are nice and comfortable to wear will definitely be ordering more when I need them

By from Unknown location on 16.04.2022 06:43

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I have used contact lenses uk for a few…

I have used contact lenses uk for a few years now and I find the prices competitive and very fast delivery would highly recommend

By from Unknown location on 16.04.2022 06:00

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Best contact lense company I’ve found

Hadn’t got the contact lenses I wanted in my prescription so gave me a replacement with more expensive version, order arrived in 3 days, lenses were 50% cheaper than other sites, plus they gave me a discount of 20% as I’m ex forces and hold a Defence discount card. Normal price from other sellers £36 contactlenses.co.uk £16! Brilliant thank you,

By from Unknown location on 15.04.2022 17:41

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Excellent service

Excellent service , delivered prompt, brilliant lenses.

By from Unknown location on 15.04.2022 16:47

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Fast delivery

Fast delivery, 5 🌟

By from Unknown location on 15.04.2022 15:28

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always use them so testiment in itself-…

always use them so testiment in itself- so as always all good!

By from Unknown location on 15.04.2022 14:04

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Good fast delivery

Good fast delivery. Easy to use system

By from Unknown location on 15.04.2022 13:53

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I have ordered from another company for…

I have ordered from another company for many years. I have recently changed to this company and find opening this item very easy 🙂 Great contacts, will continue to purchase every month! Many thanks

By from Unknown location on 15.04.2022 13:52

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First class service

First class service, contact lenses arrived within 2 days of ordering and free delivery.

By from Unknown location on 15.04.2022 13:48

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Very good swift service as always

Very good swift service as always! Been a customer for a few years and cannot fault excellent!X will come back again and again.

By from Unknown location on 12.04.2022 19:54

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Quick next day delivery

Quick next day delivery , first time my 13 year old daughter as worn contacts , she says don’t feel like she has any in , will deffo be purchasing more of these in future 😊

By from Unknown location on 12.04.2022 18:20

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Excellent customer service.

Excellent customer service.

By from Unknown location on 12.04.2022 15:27

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Really quick delivery and hassle free

Really quick delivery and hassle free - have been ordering contact lenses from them for years now :)

By from Unknown location on 12.04.2022 14:56

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Has disimproved lately

i have used these for many years but lately the service has been very very slow - you need to order at least two weeks before you run out. Whilst the Customer Service is good and they are very apologetic, they do need to improve the turnaround time

By from Unknown location on 12.04.2022 13:48

Company replied:

Hello Jacqui, Thank you for your feedback. I can see you have been in touch with our support team regarding the delay you experienced and I am really sorry to hear this. It does show we had a few issues once the lenses reached us at our despatch centre. We appreciate the feedback and hopefully you will allow us a chance to redeem our speedy reputation. A member of our team will be in touch with a more personal reply. Kind regards Hayley

Hayley Brown, 15.04.2022 18:31

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Disappointed at 20% price increase in 6 months

Contact Lenses are fine, but very disappointed with price. When last ordered in September 2021, each box was £14.99. In March 2022 the price had increased to £17.99 per box - an increase of more than 20%! As I needed them urgently, I paid, but will source elsewhere for next time.

By from Unknown location on 12.04.2022 07:59

Company replied:

Hello Katy, Thank you for your review and feedback. It is regrettable that we have had to increase some of our prices and that you have been affected by these. Unfortunately like most companies with increasing prices to them, we have had no choice but to pass some of these onto our customers. Apologies again and one of our team will be in touch with a more personal response. Kind regards Hayley

Hayley Brown, 15.04.2022 18:23

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Easy quick service.

Easy quick service.

By from Unknown location on 11.04.2022 17:40

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Amazing service super quick delivery…

Amazing service super quick delivery and have used them again and again and always very impressed. Offer a great range of lenses and always come the next day free delivery 👍.

By from Unknown location on 11.04.2022 17:28

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Super fast delivery and good quality comfy lenses.

Arrived super fast, I need contacts for the next day, they arrived in the morning. The lenses I bought were very reasonable and are very comfy to wear. I shall be ordering again without hesitation.

By from Unknown location on 11.04.2022 14:23

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Fast service and good price

Fast service and good price. The ones I wanted were out of stock so they suggested some more which were good

By from Unknown location on 11.04.2022 14:16

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Had some issues with dispatch as my…

Had some issues with dispatch as my contact lenses were out of stock, as soon as I contacted them, they got back to me and sorted out some alternative lenses and sent them out next day delivery. Great service!

By from Unknown location on 11.04.2022 13:59

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Good quality daily lenses

Very pleased with these daily lenses, good quality, affordable and delivered very quickly.

By from Unknown location on 11.04.2022 10:05

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Disappointed.

I always used to have my contact lenses really posted really quickly. The last order but one I had to ring up and find out where they were. They hadn’t even been dispatched. I ordered well in advance the last time. They arrived, but they took almost a week to arrive. I’m seriously looking at another company and try if they dispatch quicker. Very disappointed as I have used contact.lenses uk for years.

By from Unknown location on 10.04.2022 22:45

Company replied:

Hello Bethan, Thank you for your review. I am sorry that your last 2 deliveries have not arrived as quickly as you would have expected. Whilst we cannot control the speed at which Royal Mail deliver our parcels, we can ensure we have your stock is available to send as soon as possible. I apologise that your order previous to this one, we did not have stock for immediate despatch, but can see we did on this occasion. I am sorry the parcel took a little longer to be delivered. One of our team will be in touch to discuss this further. Apologies again and thank you for bringing this to our attention. Kind regards Hayley

Hayley Brown, 11.04.2022 18:46

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.