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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14158
4 stars:
791
3 stars:
272
2 stars:
170
1 stars:
284
based on 15675 customer reviews
4.8

Customer Reviews

Showing 1,651-1,700 of 15,675 items.
One of the most reliable services I…

One of the most reliable services I have ever used. Great selection of lenses and very easy to order.

By from Unknown location on 22.03.2022 15:31

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Quick

Quick, no fuss and quality products.

By from Unknown location on 22.03.2022 07:34

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You done great I got sent lenses which…

You done great I got sent lenses which were a replacement for my normal ones these were terribly thin sn once I put them in my eyes just wanted to blink and they fell out plus so thin I ripped numerous pairs but give u the best u sent out nee lenses the day after I contacted you an even though my prescription wasn’t available for both eyes I was sent the same prescription for both eyes which I can happily see so thank you for ur help kxx

By from Unknown location on 21.03.2022 17:34

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Great service and prices.

Great service and prices.

By from Unknown location on 21.03.2022 16:47

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Good service

I'm happy with them. Easy to order and fast delivery.

By from Unknown location on 21.03.2022 15:19

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5 star service. Great quality product 👌

I've been ordering from here for my daily lenses for a few years now and I can say from personal experience that their customer service is fantastic. Just a few weeks ago I needed my lenses delivered quickly before a holiday away and they sent my order 1st class recorded through Royal mail with no extra charge. They arrived on time and I was so thankful! Will keep continuing to use their service and recommend to others. 5 stars!!

By from Unknown location on 21.03.2022 14:57

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Superb company who look after their customers

Always good offers on Contactlenses and although I missed putting the discount code in when ordering I contacted them and they applied the code and reimbursed me. Cannot complain about that. They also didn’t have the full quantity of lenses but kindly sent me some to be going on with and I have now received the rest of my order. Cannot praise contactlenses.co.uk enough for their promptness, customer service and quality of their goods.

By from Unknown location on 21.03.2022 09:50

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After waiting three days for my order I…

After waiting three days for my order I called to be told thar my order had been returned to their depot without notification. They said they would send for next day delivery, took two days more to be delivered. Not great.

By from Unknown location on 20.03.2022 20:45

Company replied:

Hello Jonathan, Thank you for taking the time to review our services. I am sorry to hear that this occasion was not a positive one. I can see your order left our despatch centre the following day after ordering, and unfortunately and without any reason why, it was return to our despatch centre a few days later. Once we were made aware your order had not reached you, a replacement was sent on priority delivery. Again I apologise for the delay and inconvenience the postal side caused you. Kind regards Hayley

Hayley Brown, 21.03.2022 18:13

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Exceptionally good service

Exceptionally good service, will be placing my next order very soon, brilliant.

By from Unknown location on 19.03.2022 18:59

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Excellent service

I have been using Contactlenes.co.uk for some years and I am very pleased. I am advised when they have been despatched.and they always arrive within a couple of days of ordering.

By from Unknown location on 19.03.2022 18:59

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Arrived on time

Arrived on time, correct as per the order. Perfect condition. Thanks

By from Unknown location on 19.03.2022 18:53

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Have used this company over 10 years

Have used this company over 10 years. Always prompt service and Always the right product. Can t recommend enough

By from Unknown location on 19.03.2022 16:25

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Easy, quick and affordable

Easy website, quick delivery, great prices

By from Unknown location on 19.03.2022 10:24

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Allmost Perfect!

I Have used these Contacts before but of the 1ns i have Tried,these are the most Comfatable,and Vaue for Money secound to none!

By from Unknown location on 18.03.2022 20:30

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A little disappointed

A little disappointed that instead of the usual next day postal delivery this order took 4 days to be picked. Then arrived as normal. Otherwise good

By from Unknown location on 18.03.2022 16:27

Company replied:

Hello Colin, Thank you for your review. It was unfortunate that the time in which the order was made, resulted in the order not being sent until the Monday. This was sent on our usual first class post. I am sorry the order did not reach you as quickly as usual on this occasion. Kind regards Hayley

Hayley Brown, 21.03.2022 18:16

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...as always amazing service & super…

...as always amazing service & super fast delivery!

By from Unknown location on 18.03.2022 15:34

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Impressive quality and price

I have ordered Crystal contact lenses on a number of occasions and have found the quality every bit as good as more expensive brands and much cheaper than many. The company seems efficient and ordering is easy, with timely reordering reminders a bonus. Easy to take out of their individual containers.

By from Unknown location on 18.03.2022 15:19

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Excellent service as always.

Excellent service as always.

By from Unknown location on 18.03.2022 14:58

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Excellent service & product

Excellent service & product, FIVE STARS ALL DAY LONG

By from Unknown location on 18.03.2022 14:48

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Efficient service and reasonable price.

Efficient service and reasonable price.

By from Unknown location on 18.03.2022 14:19

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Dailies Aquacomfort Plus

Very comfortable lenses to wear for hours. Delivery is always fast and reliable. I would highly recommend.

By from Unknown location on 17.03.2022 18:39

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Excellent selection & Good Value IMO

Excellent selection, site is very easy to use. Dispatch is very prompt and well packaged - I've been a repeat customer after changing from my previous supplier and will continue to use for the forseeable future. Costs are appealing in accordance with quality of the product. Haven't experienced any problems so far - Thumbs Up

By from Unknown location on 17.03.2022 11:33

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Excellent service and delivery

Excellent service and delivery. What more can I say? Been using it for years and always deliver

By from Unknown location on 16.03.2022 21:04

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Great prices and quick delivery.

Great prices and quick delivery.

By from Unknown location on 16.03.2022 16:42

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Used for the past few years..

Used for the past few years... Excellent company with excellent customer service.

By from Unknown location on 16.03.2022 15:06

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very helpful with good prices

I needed to reorder but my lenses have been discontinued .I rang the company and they were very helpful and recommended an alternative, more expensive lens They sold them to me at the price of the discontinued lenses . Top company, I'll always buy from them.

By from Unknown location on 16.03.2022 14:39

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Order every month

I order every month for my contact lenses and have to say usually have absolutely no problems and find the website great. This time my contact lenses weren’t in stock but they have been replaced with another kind at the price I usually pay which is kind of them to do. The contact lenses I have been given are okay, not as good as my usual ones but they will do the job and I didn’t pay full price for them!

By from Unknown location on 16.03.2022 09:13

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Great service

Great service, fast delivery

By from Unknown location on 16.03.2022 07:42

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Read the small print in regards to next day delivery

Let's you have the option of next day delivery and let's you pay for NDD but if its a Saturday delivery the product will not arrive until Monday. Spoke to Cs and told me to refuse the delivery and then wait for a refund.... purchased on a Thursday....should arrive Monday.... maybe ??? But paid NDD?? Bought contacts from here for years and was basically told to go away and read the small print ....cheers 🤬

By from Unknown location on 15.03.2022 23:22

Company replied:

Hi Hannah, Thank you for taking the time to review our services. I am sorry to see that on this occasion it was not a positive experience. Due to the time the order was made online, it was past the cut off for same day despatch. Therefore the order would not be sent until the Friday and Royal Mail do not guarantee standard Next Day delivery on a Saturday, which is why we then quoted you the Monday for delivery. Our support did follow this up and we can see it did arrive on the Saturday in the end, so good news! I am sorry that you feel your query was dealt with the best. One of our support will be in touch shortly. Apologies again, Kind regards Hayley

Hayley Brown, 16.03.2022 19:57

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Have been using contact lenses.co.uk…excellent service

Have been using contact lenses.co.uk since lock down, always pleased with the service, easy to order and very quick delivery, enjoy the discount offers too although lenses are reasonably priced. Keep up the good work 👏👏

By from Unknown location on 15.03.2022 20:44

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Excellent value for money

Excellent value for money

By from Unknown location on 15.03.2022 19:29

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Brilliantly simple and easy !

Brilliantly simple and easy !

By from Unknown location on 15.03.2022 15:56

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Great customer service.

As always great customer service and fast delivery. Communications very good also, so you are kept aware of status of your order. Would highly recommend.

By from Unknown location on 15.03.2022 15:47

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Excellent service

Excellent service, easy to use site fast and efficient very reasonable prices . Delivery was prompt and I was kept updated with order status . Lenses great quality .

By from Unknown location on 15.03.2022 15:09

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Speedy despatch but price rises getting…

Speedy despatch but price rises getting a bot heavy..will need to look around .Shame as have been using this service for years.

By from Unknown location on 15.03.2022 10:40

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1st class service from order to…

1st class service from order to delivery cannot fault

By from Unknown location on 14.03.2022 17:10

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5 star service always

5 star service always

By from Unknown location on 14.03.2022 16:08

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Big savings

1/3 of the price than through my optician. Even taking into account paying for tests etc I'm saving £££s!

By from Unknown location on 14.03.2022 16:05

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I brought lenses that were recommended…

I brought lenses that were recommended on the site as replacements for my regular lenses, the worst lenses I have ever worn! Itchy and dry feeling, never again!

By from Unknown location on 14.03.2022 15:59

Company replied:

Hello ESlack, Thank you for reviewing our product. I am sorry that the alternative lens you ordered was not suitable for you. One of our support team will be in touch to resolve this for you. Kind regards Hayley

Hayley Brown, 21.03.2022 18:10

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ARRIVE VEY QUICKLY.

ARRIVE VEY QUICKLY.

By from Unknown location on 14.03.2022 11:48

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Brilliant Service

Brilliant Service

By from Unknown location on 14.03.2022 10:13

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Satisfied customer

Very good service delevery was within 48 hours. No hesitation in recomending this service

By from Unknown location on 14.03.2022 08:22

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Love this shop

Always quick delivery, always plenty choice in stock! Always use here !

By from Unknown location on 14.03.2022 06:43

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Reliable and quick to deliver

Reliable and quick to deliver - hav ebeen a customer for a long time and have always been hapy.

By from Unknown location on 13.03.2022 21:35

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Fast and easy contact lens ordering

Fast and easy contact lens ordering.

By from Unknown location on 13.03.2022 18:39

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Web site easy to navigate

Web site easy to navigate Product ordered received within few days Lenses received excellent (as usual)

By from Unknown location on 13.03.2022 17:20

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Great stock of contact lenses

Great stock of contact lenses, excellent service and delivery as always!

By from Unknown location on 13.03.2022 16:31

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Always fast accurate and trustworthy

Always fast accurate and trustworthy. I’ve been using this service for 20 years. They’ve never let me down.

By from Unknown location on 13.03.2022 16:21

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Delivery time is getting worse

Delivery time is getting worse ! Used to be next day now its 7 days after you order ! Im looking for another supplier !

By from Unknown location on 13.03.2022 14:49

Company replied:

Hello Bruce, Thank you for reviewing our services. I am very sorry to hear that your order has taken longer than usual to arrive, and that you are considering ordering elsewhere. It was unfortunate that on this occasion your lenses were not instock for immediate despatch. One of our team will be in touch to discuss this further. Apologies again, Kind regards Hayley

Hayley Brown, 14.03.2022 09:58

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Very fast excellent service

Very fast excellent service. Very happy.

By from Unknown location on 13.03.2022 14:48

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.