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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14213
4 stars:
793
3 stars:
272
2 stars:
170
1 stars:
285
based on 15733 customer reviews
4.8

Customer Reviews

Showing 1,651-1,700 of 15,733 items.
Disappointed at 20% price increase in 6 months

Contact Lenses are fine, but very disappointed with price. When last ordered in September 2021, each box was £14.99. In March 2022 the price had increased to £17.99 per box - an increase of more than 20%! As I needed them urgently, I paid, but will source elsewhere for next time.

By from Unknown location on 12.04.2022 07:59

Company replied:

Hello Katy, Thank you for your review and feedback. It is regrettable that we have had to increase some of our prices and that you have been affected by these. Unfortunately like most companies with increasing prices to them, we have had no choice but to pass some of these onto our customers. Apologies again and one of our team will be in touch with a more personal response. Kind regards Hayley

Hayley Brown, 15.04.2022 18:23

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Easy quick service.

Easy quick service.

By from Unknown location on 11.04.2022 17:40

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Amazing service super quick delivery…

Amazing service super quick delivery and have used them again and again and always very impressed. Offer a great range of lenses and always come the next day free delivery 👍.

By from Unknown location on 11.04.2022 17:28

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Super fast delivery and good quality comfy lenses.

Arrived super fast, I need contacts for the next day, they arrived in the morning. The lenses I bought were very reasonable and are very comfy to wear. I shall be ordering again without hesitation.

By from Unknown location on 11.04.2022 14:23

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Fast service and good price

Fast service and good price. The ones I wanted were out of stock so they suggested some more which were good

By from Unknown location on 11.04.2022 14:16

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Had some issues with dispatch as my…

Had some issues with dispatch as my contact lenses were out of stock, as soon as I contacted them, they got back to me and sorted out some alternative lenses and sent them out next day delivery. Great service!

By from Unknown location on 11.04.2022 13:59

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Good quality daily lenses

Very pleased with these daily lenses, good quality, affordable and delivered very quickly.

By from Unknown location on 11.04.2022 10:05

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Disappointed.

I always used to have my contact lenses really posted really quickly. The last order but one I had to ring up and find out where they were. They hadn’t even been dispatched. I ordered well in advance the last time. They arrived, but they took almost a week to arrive. I’m seriously looking at another company and try if they dispatch quicker. Very disappointed as I have used contact.lenses uk for years.

By from Unknown location on 10.04.2022 22:45

Company replied:

Hello Bethan, Thank you for your review. I am sorry that your last 2 deliveries have not arrived as quickly as you would have expected. Whilst we cannot control the speed at which Royal Mail deliver our parcels, we can ensure we have your stock is available to send as soon as possible. I apologise that your order previous to this one, we did not have stock for immediate despatch, but can see we did on this occasion. I am sorry the parcel took a little longer to be delivered. One of our team will be in touch to discuss this further. Apologies again and thank you for bringing this to our attention. Kind regards Hayley

Hayley Brown, 11.04.2022 18:46

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Happy Customer

I always order my contact lenses from contactlenses.co.uk. Very quick postage, however on this occasion lenses didn't turn up (Royal Mail's fault). I contacted customer services who were excellent and dealt with the matter swiftly. I will continue to use contactlenses.co.uk despite the blip and would highly recommend them!

By from Unknown location on 10.04.2022 21:35

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Excellent Ptoducts and Service

Quick despatch. Great prices. Can definitely recommend.

By from Unknown location on 10.04.2022 20:35

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Always get my contact lenses early

Always get my contact lenses early

By from Unknown location on 10.04.2022 14:09

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Great swift service.

Great swift service.

By from Unknown location on 10.04.2022 13:11

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Excellent service as always !

Excellent service as always !

By from Unknown location on 10.04.2022 07:44

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Quick delivery and good price!

Quick delivery and good price!

By from Unknown location on 09.04.2022 16:36

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Easy to order, fast delivery, great price.

Ordered for my granddaughter and found the website very easy to navigate and I soon found what she needed. It was so straightforward to order and set up monthly reminders. I was very pleased with the price and my granddaughter was delighted with her lenses.

By from Unknown location on 09.04.2022 07:57

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Delivery seems a bit longer than it use…

Delivery seems a bit longer than it use to be. Packaging is bulky so cannot be posted through the letter box which means I have to collect from the post office if I'm not home which then delays the time I actually receive my lenses. For such a small box the size of the Packaging is unnecessary. Other than that I'm happy with the service and quality

By from Unknown location on 07.04.2022 17:09

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I waited 7 days for royal mail 1st…

I waited 7 days for royal mail 1st class delivery. I expected 1-2 days.

By from Unknown location on 07.04.2022 13:31

Company replied:

Hello, Thank you for your review. I am sorry your order did not reach you as quickly as you had expected. I can confirm your order left our despatch centre on time with Royal Mail. I apologise that your order did not reach you within our usual 2-3 business days. One of our team will be in touch shortly. Kind regards Hayley

Hayley Brown, 07.04.2022 19:32

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Unfortunately after ordering as…

Unfortunately after ordering as standard delivery (£3.00) the contact lenses never arrived. This is the 2nd time in the last 4 months this has happened. As I needed them ASAP I reordered as next day delivery at a higher delivery cost and received them, same as last time they didn't turn up, I reordered as next day delivery and they arrived. Always had great service but starting to lose faith in this company.

By from Unknown location on 06.04.2022 20:41

Company replied:

Hello Adam, Thanks for your review and bringing this to our attention. We were unaware you had been experiencing delivery issues. One of our team will be in touch shortly to sort this for you. Apologies again. Kind regards Hayley

Hayley Brown, 07.04.2022 19:19

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Amazing

Customer service here is absolutely amazing and spot on. These are my go to guys for contact lenses

By from Unknown location on 06.04.2022 10:09

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No fault service

User friendly ordering process and Prompt delivery Thank you

By from Unknown location on 05.04.2022 16:02

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Eat website to navigate

Eat website to navigate. Plenty of choice and I got next day delivery. Very happy with service and will return once u run out. Thank you

By from Unknown location on 05.04.2022 15:13

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Always been excellent service

Always been excellent service. Could do with them using less packaging, so the box can get through a letterbox, but otherwise can't fault them.

By from Unknown location on 05.04.2022 15:02

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"""fine print"""

"It was all ""fine print"" when it came to receiving the order on the next working day. Why would the system accept a £5 fee for next day delivery, if the order was placed five hours later than the cut off time? It was very tricky to pay attention to such details if one was making a quick purchase online."

By from Unknown location on 05.04.2022 14:02

Company replied:

Hello Mohammad, Thank you for your review. I am sorry your order was unable to reach you when required. We do have a cut off time for same day despatch which your order was past, and therefore would not have been sent until the following day. Next Day delivery is still offered for later orders to ensure delivery is made the following business day. A despatch date is provided at the time of ordering and before payment. I am sorry if this was missed when making your order. Apologies again for the inconvenience this may have caused. Kind regards Hayley

Hayley Brown, 07.04.2022 19:27

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Excellent service

Excellent service. Fast turn around on all orders placed so far. Been using Contactlenses.co.uk for around 9 months. Had a problem with a batch sent to me last summer, but one phone call and they were immediately replaced. Would highly recommend

By from Unknown location on 04.04.2022 15:11

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Fantastic service

Excellent service and great affordable lenses

By from Unknown location on 04.04.2022 10:27

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Excellent service

The client service was excellent and super efficient. They’ve got back to me with a very good results. I am very appreciate their service.

By from Unknown location on 04.04.2022 08:38

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Great company to deal with

Great company to deal with. Contact lenses perfect. Royal mail lost my first delivery and when I contacted Contactlenses.co.uk about this , the reply was immediate and a new order posted out that day

By from Unknown location on 04.04.2022 08:17

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Fantastic service.

Great prices, quick delivery. Have been using these guys for years and have never been disappointed.

By from Unknown location on 03.04.2022 17:20

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Great service always

Have used for many years. They always organise delivery so quickly and very reliable. Also when I've ever had any trouble the customer service team have been brilliant at responding quickly and sorting with no hassles.

By from Unknown location on 03.04.2022 11:22

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All good

Cheap and reliable

By from Unknown location on 02.04.2022 16:12

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It says the lenses are natural colours…

It says the lenses are natural colours but they're not. They're awful... and they have nothing to do with how they look on different eyes or skin tone, so the reply is pretty ignorant.there is Nothing natural about these lenses at all.

By from Unknown location on 02.04.2022 15:14

Company replied:

Hello Ruby, Thank you for your review of our product. I am sorry that the coloured lens you ordered does not appear on your eyes as you had imagined. All coloured lenses appear differently on each individual so sometimes they may not work out as you hope. Thank you for your feedback. Kind regards Hayley

Hayley Brown, 04.04.2022 18:20

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Quick delivery

Very good contact lenses and quick delivery. Thanks

By from Unknown location on 02.04.2022 13:55

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Crystal lenses are great

Bought the aqua crystal lenses instead of my usual Alcon aqua dailies and I am very happy with these lenses.

By from Unknown location on 01.04.2022 22:58

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Easy to order best prices and fairly…

Easy to order best prices and fairly quick delivery

By from Unknown location on 01.04.2022 18:51

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Absolutely fabulous every time.

Absolutely fabulous every time. I was paying £39 a month for premium lenses from a high street opticians, and I have the same (non branded) lenses from here for £12 a month. And they post them to me, hassle free through my letter box!!!

By from Unknown location on 31.03.2022 14:53

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Excellent quality and fast delivery

Excellent quality and fast delivery

By from Unknown location on 31.03.2022 10:54

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Top rate service

Top rate service. I have used contact lenses.co.uk for many years and I can't fault their service. Fast delivery and hassle free! Thank you!!

By from Unknown location on 30.03.2022 14:34

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Good service always helpful

Good service always helpful

By from Unknown location on 29.03.2022 19:42

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I’m a newbie’ to wearing contacts so…

I’m a newbie’ to wearing contacts so far I’m enjoying it. Thank you

By from Unknown location on 29.03.2022 17:37

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I made a mistake on the adress and I…

I made a mistake on the adress and I was thinking that I will never receive my contact lenses but trust me I have been very well helped with my order and I finally at time thanks a lot to all the team I recommend 100% this website they are so professional

By from Unknown location on 29.03.2022 14:46

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Fabulous lenses at fabulous prices with…

Fabulous lenses at fabulous prices with fabulous delivery.

By from Unknown location on 29.03.2022 14:05

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Excellent service

Excellent service ! Have been using for years

By from Unknown location on 28.03.2022 19:21

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Very reliable service

Very reliable service

By from Unknown location on 27.03.2022 20:18

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I am a customer of many years

I am a customer of many years, and I can honestly say I have never had any problems ordering lenses. The product is great and delivery is fast.

By from Unknown location on 27.03.2022 15:03

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Quality provider

I have used this provider for a number of years without problem. Always a competitive price and very prompt delivery. I would recommend them to anyone.

By from Unknown location on 26.03.2022 16:44

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Great service

Great service

By from Unknown location on 26.03.2022 14:55

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Excellent

Excellent! Easy & convenient ordering. Quick delivery. Recommended.

By from Unknown location on 26.03.2022 07:34

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Great reliable service

Great reliable service. I have ordered my contact lenses from this company for years.

By from Unknown location on 26.03.2022 00:42

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Never got them had to phone you why do…

Never got them had to phone you why do you use the post office had them the next day with dpd after reordering but was waiting 3 weeks for the post office to deliver they never came?

By from Unknown location on 25.03.2022 23:45

Company replied:

Hello, Thank you for your feedback. I am sorry your original order did not reach you within our usual 2-3 days from despatch. Royal Mail are usually of a very high standard when delivering our orders, however on occasions with such high volumes of post unfortunately items will be delayed or even lost. Your replacement order was sent for you on a Dpd next day service which is why it arrived the following day. I am pleased to hear it arrived so soon after us replacing the order for you. Apologies for the delay and inconvenience caused. Kind regards Hayley

Hayley Brown, 28.03.2022 12:38

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So quick and easy to order

So quick and easy to order, prompt delivery, and so comfortable to wear

By from Unknown location on 25.03.2022 20:13

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.