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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14185
4 stars:
793
3 stars:
272
2 stars:
170
1 stars:
284
based on 15704 customer reviews
4.8

Customer Reviews

Showing 2,251-2,300 of 15,704 items.
Flimsy

Delivery took a few days longer than my usual provider. The lenses are quite flimsy and hard to get into the eyes.

By from Unknown location on 07.10.2021 14:05

Company replied:

Hi, Sorry to hear your lenses took longer than expected to arrive. We keep these lenses in stock, and they were despatched the same day as your order was placed. It appears Royal Mail were slower than usual. If you are continuing to have problems with the lenses please let out team know.

Hayley Brown, 07.10.2021 16:40

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Thanks very much

Thanks very much! Very good service and good delivery!

By from Unknown location on 07.10.2021 13:51

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Cheap amazing quality lenses

Cheap amazing quality lenses

By from Unknown location on 06.10.2021 12:17

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Lenses delivered with no problem

Lenses delivered with no problem, maybe a day or two sooner than originally scheduled.

By from Unknown location on 05.10.2021 18:15

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Excellent - as always!

Excellent speedy service - as always!

By from Unknown location on 05.10.2021 14:04

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I only wear my lenses a few hours a day…

I only wear my lenses a few hours a day so didn't want to pay too much for them. Was previously paying £13 per box with another company when I found Contactlenses.co.uk and decided to try them. Excellent service, easy to order, fast delivery, they're very comfortable and the price was 50% less than I had been paying for lenses previously. Definitely ordering again.

By from Unknown location on 05.10.2021 13:54

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Quick and reliable

Quick and reliable, excellent service!

By from Unknown location on 05.10.2021 09:30

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Customer since 2008, never any issues.

Been ordering from them since 2008 and never had any issues. Fast delivery and quick re-order options. Site does need a bit of an update though - still using the Google+ branding that was closed in 2019.

By from Unknown location on 05.10.2021 08:05

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Excellent and personal customer service.

Excellent and personal customer service. Very refreshing as it seems to be so rare these days. I ordered the crystal aqua lenses as usual but as they were out of stock they sent me the more expensive Bausch and Lomb lenses instead (almost double the price) at no extra charge. Unfortunately although very similar to my usual daily lenses, I found them quite uncomfortable. I called customer services and they immediately said they would replace them as they now had stock in and apologised that the others were not suitable. I received 6 new boxes of lenses a couple of days later (even though I had already opened one of the six I already had). They did ask me to return the 5 unopened Bausch & Lomb boxes (with their Freepost service) but were keen to stress there was no hurry for me to do so. I did send them back and even received a thank you email for doing so. Keep it up!

By from Unknown location on 04.10.2021 15:11

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Excellent service

Excellent service

By from Unknown location on 04.10.2021 14:11

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I have been using contact lenses.co.uk…

I have been using contact lenses.co.uk for a long time now and I have always been very pleased with the service I receive. The people I speak to on the phone are always helpful and very nice and my lenses always arrive on time. They was late just the once and they sent me a discount code which I was grateful for. I would recommend them.

By from Unknown location on 03.10.2021 19:28

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Great prices and prompt delivery

Great prices and prompt delivery

By from Unknown location on 03.10.2021 15:18

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Accidentally ordered wrong strength so…

Accidentally ordered wrong strength so rang up to see if i could get a refund and was pleasantly surprised at amazing customer service and they got the correct lenses send out that same day and they arrived the next day for no extra cost!

By from Unknown location on 03.10.2021 14:21

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Great service & lenses

As always, great service & prices, lenses are comfortable and delivery is exceptionally quick. Would definitely recommend 👌

By from Unknown location on 03.10.2021 14:16

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Excellent

Excellent service and product, will continue to use and recommend

By from Unknown location on 03.10.2021 07:31

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Amazing service

Amazing service, amazing lenses.

By from Unknown location on 02.10.2021 08:46

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Great product

Great product, great service

By from Unknown location on 02.10.2021 02:40

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Excellent value for money!

The most comfortable lenses I've worn! Always delivered quickly.

By from Unknown location on 01.10.2021 22:58

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Brilliant service!

Excellent product, good price and superb delivery time. All-in-all, a great company to deal with.

By from Unknown location on 01.10.2021 17:18

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GREAT

Great. Service , fast delivery , very easy website to navigate.

By from Unknown location on 01.10.2021 14:33

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Excellent service wouldn't use anyone…

Excellent service wouldn't use anyone else Been a customer for ages now. any issues are quickly sorted and by very sweet people with sense of humour. Thank you

By from Unknown location on 29.09.2021 11:02

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Great service and prompt delivery

Great service and prompt delivery. Value for money. First order great will order again

By from Unknown location on 28.09.2021 17:48

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Turns up quickly and with minimum fuss

Good range - turns up quickly and with minimum fuss. Good value also. Only discovered these guys after being ripped off in stores for years for the same products.

By from Unknown location on 28.09.2021 15:35

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Great product

Great product. Great price. Speedy delivery. No nonsense. No scam. No plava … just how I like it.

By from Unknown location on 28.09.2021 14:35

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Fantastic service as always

Fantastic service as always. Delivered very quickly.

By from Unknown location on 27.09.2021 15:24

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Crusta Aqua are the Best contact lenses…

Crusta Aqua are the Best contact lenses ever very good price. Great service.

By from Unknown location on 26.09.2021 16:27

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This is a really good company

I’m a long term customer. I order EVERY MONTH for over a decade This is a really good company They deliver what you want when you want it - and that is the bottom line. But there is more than that! Customer service is excellent. (In person via phone or via chat function) Any quibbles or queries are resolved very quickly. However they are rare because 99% of the time your contact lenses will arrive when you are told they will, no exaggeration. I have never had any eye health problems with the lenses provided by this company. No infection is no redness nothing - in all of those years. A few times when going to order I have been told that my regular items are out of stock… In every instance a suitable but more expensive product was provided to me free of extra charge along with an explanation. HIGHLY RECOMMEND

By from Unknown location on 26.09.2021 14:51

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The contacts are rubbish not reliable

The contacts are rubbish not reliable

By from Unknown location on 26.09.2021 14:15

Company replied:

I am sorry to hear you were unhappy with your contact lenses. I will ask our customer support team to contact you, so that we can understand the problems you are having and help to resolve the issue.

Hayley Brown, 26.09.2021 18:21

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Top service and great price for quality…

Top service and great price for quality products

By from Unknown location on 26.09.2021 14:02

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Absolutely fantastic

Absolutely fantastic

By from Unknown location on 26.09.2021 10:28

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I have used Contactlenses.co.uk for…

I have used Contactlenses.co.uk for many years now. They are always super efficient and never fail to deliver.

By from Unknown location on 24.09.2021 19:10

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Very prompt

Very prompt, very efficient

By from Unknown location on 24.09.2021 14:17

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Fast service

Fast service, good goods

By from Unknown location on 24.09.2021 13:53

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Outstanding service & Great lenses.

I was a new customer looking for an online contact lens supplier - Reviews here were good so I thought I would try Contactlenses.co.uk out. Very impressed - The lenses seleted arrived within 24 hours and I was really pleased with them. I will be using them again in the future for sure - Cheers - Great service.

By from Unknown location on 23.09.2021 08:52

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Absolutely amazing

Absolutely amazing, perfect delivery & customer support. Thank you

By from Unknown location on 22.09.2021 17:01

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Good service

I was contacted quickly when one of my items was unavailable and a substitute was quickly sent out, very happy

By from Unknown location on 22.09.2021 14:06

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It'd be zero if that was an option

It'd be zero if that was an option. Absolutely rubbish

By from Unknown location on 21.09.2021 20:45

Company replied:

Hi, I can see you have been in contact with our customer support team. I apologise that on this occasion we did not live up to your expectations.

Hayley Brown, 22.09.2021 17:00

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On my doorstep within 24hrs of…

On my doorstep within 24hrs of ordering, excellent

By from Unknown location on 21.09.2021 14:12

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Contact lenses are good , delivery took ages .

Contact lenses are good ,I am reordering it often . Happy with quality. Delivery took very long time , did let me down .If its not my backup supply I would run out and stay frankly blind .

By from Unknown location on 21.09.2021 14:02

Company replied:

Hi, Thank you for choosing contactlenses.co.uk for your contact lens supply. Your lenses were despatched from our warehouse the day following your order via Royal Mail, and would expect them to arrive within 24-48 hours, unfortunately, it appears this order too longer than expected to arrive. I apologise for the inconvenience this may have caused.

Hayley Brown, 21.09.2021 18:16

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Excellent service and product

Excellent service and product

By from Unknown location on 20.09.2021 18:57

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Excellent service was delighted with…

Excellent service was delighted with your service would not hesitate to order again if I could

By from Unknown location on 20.09.2021 16:56

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Always reliable with prompt delivery

Always reliable with prompt delivery. Thoroughly recommend.

By from Unknown location on 20.09.2021 13:56

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Good product

Good product, but took a lot longer to arrive

By from Unknown location on 20.09.2021 13:49

Company replied:

Hi Robert, thank you for choosing contactlenses.co.uk and Crystal Aqua Daily. I apologise that these lenses took so long to come out to you, we would expect these lenses to be despatched the same or next working day, but unfortunately on this occasion we were out of stock due to unexpected delays with shipping, and despatched them to you as soon as they arrived with us.

Hayley Brown, 20.09.2021 18:29

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Highly recommend.

Couldn't fault it. Rang because son has ran out from his opticians, call handler advised me which was closest match to current brand and sent out reasonably price lenses and they came the next day, brilliant.

By from Unknown location on 20.09.2021 08:20

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Service was excellent as usual

Service was excellent as usual! Delivery on time, online order was easy. Thank you

By from Unknown location on 20.09.2021 04:05

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Lens with no solution

I ordered a daily set of 30 lenses for each eye which come with each lens individually packed. One of these packs has no solution in it at all, meaning that the lens was completely dried up and had to be thrown away.

By from Unknown location on 19.09.2021 20:33

Company replied:

Hi Talia, Thank you for choosing us for your contact lenses supply. I'm sorry to hear about the issue with one of your lenses. This is most unusual. If you could contact our customer support team they will happily offer to refund some cost or replace the damaged lens

Hayley Brown, 19.09.2021 22:39

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Excellent service

Excellent service. Easy payment process and fast delivery. 10/10

By from Unknown location on 19.09.2021 14:35

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This company sent my lenses to my…

This company sent my lenses to my university address from 2005 . There was no way to view this , just login and send as they said they had my details. When I emailed to tell them the mistake they asked to to contact the halls of residence??? I've no idea how a company can hold my address from 2005 ( that was the last time I ordered from them apparently) and not be in breach of Data protection. The order was only £10 !

By from Unknown location on 17.09.2021 16:21

Company replied:

Thank you for choosing to order your lenses from us after so long. I checked our records and your last order with us was in fact 2005! We hold customer details on record to aid reordering and redespatch of orders, to retrieve this information you would need to log in to your account, once logged there is the facility to change the delivery address, card holder address, lenses required etc. Unfortunately on this occasion, as nothing was changed the order was despatched to the address registered. I am happy to arrange to have the order despatched to your card holder address - I hope this helps.

Hayley Brown, 17.09.2021 17:00

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Really quick delivery and as always…

Really quick delivery and as always exactly as ordered Will continue to use

By from Unknown location on 17.09.2021 15:54

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Been buying my lenses here for years

Been buying my lenses here for years. Always fab and the couple of issues I've had were dealt with asap by customer service reps, great service.

By from Unknown location on 17.09.2021 14:55

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.