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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14158
4 stars:
791
3 stars:
272
2 stars:
170
1 stars:
284
based on 15675 customer reviews
4.8

Customer Reviews

Showing 2,351-2,400 of 15,675 items.
Excellent service great service

Excellent service , they did not have what I requested for quick delivery and suggested another brand which arrived next day Very pleased

By from Unknown location on 14.08.2021 19:15

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E xellent

E xellent quality no specs needed!!

By from Unknown location on 13.08.2021 14:54

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always a great service from this…

always a great service from this company lenses arrive well packaged for a decent price

By from Unknown location on 12.08.2021 15:49

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contact lenses

I ordered contact lenses for a month. Brilliant service, nice and straightforward and fast delivery. Thank you

By from Unknown location on 12.08.2021 15:27

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Excellent service

Excellent service. Highly recommend.

By from Unknown location on 12.08.2021 13:49

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The contact lenses arrived very…

The contact lenses arrived very quickly, feel comfortable, unfortunately I find them slightly thinner than my regular ones,hence they tear easily.

By from Unknown location on 12.08.2021 12:20

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Consistently excellent service & quality lenses

I’ve used Contactlenses.co.uk for several years; with a very long gap during pandemic restrictions, as I didn’t need so many lenses for driving. Checked out other sources for lens ranges & prices before choosing them again as best. Easy to use website, good communication / order tracking, and quick delivery in box that (just) fits standard UK letterbox (90 day supply).

By from Unknown location on 11.08.2021 15:16

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Contact lenses are great comfortable…

Contact lenses are great comfortable and well priced.

By from Unknown location on 10.08.2021 16:44

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Used these for years for contact lenses…

Used these for years for contact lenses without any issue. Very good service.

By from Unknown location on 10.08.2021 07:50

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Faultless!

I always use this website for my contacts. Super efficient and fast service. I can’t recommend enough!

By from Unknown location on 09.08.2021 20:03

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I found the customer service excellent

I found the customer service excellent. A very helpful advisor helped me complete my order . The monthly coloured lenses I ordered are great and good value for money

By from Unknown location on 09.08.2021 18:44

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Order placed then arrived a couple of…

Order placed then arrived a couple of days later Great service Thank you

By from Unknown location on 09.08.2021 13:55

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Good Service

Good price, good service and quick delivery. I’ve used them for a while now with no issues! Will continue to do so.

By from Unknown location on 08.08.2021 17:22

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Not fit for purpose

Ordered a few times from here, so thought I'd try some expensive coloured lenses. At £17.50 they weren't cheap. The lenses were awful, kept moving around in my eye. I was actually more blind than before I put them in! Asked for a refund and was told I could have 10% off my next or order. I will be seeking further advice as they were not fit for purpose. Contacts and customer service were actually insulting. After saying that I hadn't ordered from you, I have sent the order number. Just another shabby excuse. UPDATE. I never told them that it was the colour. I said the contacts kept moving around so the colour was covering my pupil, therefore I couldn't see. I don't have the contacts to send back because the first time I wore them on a night out, the coloured part kept going over my pupil. So I couldn't see. I had to take them out mid way through the night and had no where to store them.

By from Unknown location on 07.08.2021 05:38

Company replied:

We have asked the reviewer for more information regarding the review, as this is not linked to a order number of ours. Thank you for linking the review to a genuine order reference, this helped us look into your feedback and come back with a genuine response. I am sorry that the colour of the lenses were not suitable which is the reason you gave our support team for wanting to make a return. Our policy is we do not offer a return on opened coloured lenses however on this occasion was willing to make an exception, but unfortunatwly as you had no lenses to return to us we were unable to honour this goodwill gesture but offered a 10% code instead, I apologise if this was not satisfactory for you, and for the inconvenience caused. Kind regards Hayley

Hayley Brown, 09.08.2021 12:33

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Excellent speedy service

Excellent speedy service, competitive prices. What's not to like?

By from Unknown location on 06.08.2021 20:07

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First time customer

First time using this supplier, delivery was fast with good communication along the way. Will use them again.

By from Unknown location on 06.08.2021 14:47

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Great service

Great service, easy to order, quick delivery, all at a great price

By from Unknown location on 05.08.2021 14:04

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I found the website and ordering…

I found the website and ordering process really easy. The lenses were delivered very quickly and packaged well. I have tried a few other budget contact lenses in the past from other suppliers but have found that the Crystal Aqua dailies are better quality and extremely comfortable, even after wearing for several hours.

By from Unknown location on 05.08.2021 11:39

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I would normally give a 5 star review…

I would normally give a 5 star review but this time my delivery took over a week after I was told it had been dispatched and the parcel was marked 48 hour delivery. I have an unusual prescription so the delay in getting them in stock was entirely acceptable, but not the time it took to deliver or the fact Royal Mail didn’t recognise the tracking number

By from Unknown location on 04.08.2021 17:38

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Quick delivery and tried multifocal…

Quick delivery and tried multifocal lenses for the first time which have been a revelation.

By from Unknown location on 03.08.2021 14:05

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Good swift delivery

Good swift delivery, good prices.

By from Unknown location on 03.08.2021 13:48

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Always great service and wide range of…

Always great service and wide range of lenses, couldn't fault them!

By from Unknown location on 03.08.2021 13:45

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Great Feedback

I found the website very easy to use. All orders I placed so far arrived quickly and in perfect condition.

By from Unknown location on 03.08.2021 11:48

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always a good service

always a good service

By from Unknown location on 03.08.2021 10:52

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Lesson learnt

On placing a repeat order I was informed by email that the dispatch date would be delayed by several weeks, I logged in to query this to be informed that stock had been received and my order would be dispatched asap. Lesson from this is not to wait until I only have a one week supply to order as I have done in the past.

By from Unknown location on 03.08.2021 06:34

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Quick delivery but not great lenses

Contact lenses came so quickly! Brilliant. However. I found the lenses I picked really awful! They felt thin and cloudy after three days..

By from Unknown location on 02.08.2021 23:15

Company replied:

Hello Conor, Thank you for your feedback. Great news your order arrived so quickly, I am sorry your lenses were not suitable. I have asked one of our support team to get in touch to discuss this with you. Kind regards Hayley

Hayley Brown, 03.08.2021 18:39

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Excellent

First time buying these lenses,can honestly say very comfortable to wear,seem too be more better too see with than my old supplier,and same prescription,would 100% buy again ,very happy with my purchase

By from Unknown location on 02.08.2021 14:34

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Never let me down

Never let me down Very reliable and always delivered on time,

By from Unknown location on 01.08.2021 22:23

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Excellent efficient service

Excellent efficient service, delivered within 24 hours

By from Unknown location on 01.08.2021 20:40

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Never a problem ordering & very fast…

Never a problem ordering & very fast delivery.

By from Unknown location on 01.08.2021 20:08

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Really clear and supportive when I had…

Really clear and supportive when I had an issue with my lenses.

By from Unknown location on 01.08.2021 19:13

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Excellent service

Excellent service!

By from Unknown location on 01.08.2021 18:27

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Excellent service

Excellent service, value for money, easy to order and quick delivery, will be using from now on

By from Unknown location on 01.08.2021 16:17

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I ordered my new contact lenses and I…

I ordered my new contact lenses and I received them so quickly absolutely fantastic and so cheap defiantly recommend.

By from Unknown location on 31.07.2021 16:37

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Order in advace if possible.

As usual service was first class and i was kept informed of order/delivery situation. On this occassion i ordered a few days before going away for a weekend. The delivery took@ 4 days to arrive where it woukd usually be with me in 48 hours. In every other way the order was up to the usual high standard.

By from Unknown location on 31.07.2021 16:05

Company replied:

Hello Alan, Thank you for your feedback and continued custom. I am sorry that your order arrived later than usual, despite leaving our despatch centre the same day as ordering. Our postal services have recently been under higher pressures due to isolating rules and I am sorry this has impacted you this time. Thanks again for ordering with us. Kind regards Hayley

Hayley Brown, 02.08.2021 16:34

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I'm very satisfied with the service

I'm very satisfied with the service. It took longer than usual, but that was probably due to supply during the pandemic.

By from Unknown location on 31.07.2021 15:30

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Great service as always

Great service as always

By from Unknown location on 31.07.2021 14:20

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Incredibly quick service at a great…

Incredibly quick service at a great price

By from Unknown location on 31.07.2021 08:18

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Excellent service

Excellent service, in fact excellent service all round. I buy Crystal Aqua disposable dailies and for the price they are tops. I sometimes only wear one in order to see close up and distance which works very well. But most of all they are comfortable.

By from Unknown location on 30.07.2021 22:59

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Been buying from here for more than 10 years...

I've used this site to purchase my contact lenses for about 10 years now. Never had a problem with them, they always provide a fast and efficient service at a fraction of the cost from an opticians. No brainer. 🤷🏻‍♀️

By from Unknown location on 30.07.2021 19:17

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Totally suggested

Quick delivery and very good quality contact lenses.

By from Unknown location on 30.07.2021 18:52

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Always used this company items…

Always used this company items delivered later than stated last few times also I never receive any discounts ever

By from Unknown location on 30.07.2021 18:40

Company replied:

Hello Lisa, Thank you for your review. I am sorry that on occasions your order has not arrived as quickly as you had expected. We always quote an estimated despatch date when ordering and a non-stock lenses will take longer if they have to be ordered. However it does appear we have always sent before the date quoted. Again apologies for any inconvenience caused. Kind regards Hayley

Hayley Brown, 02.08.2021 16:43

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Excellent service from…

Excellent service from contactlenses.co.uk. Orders always arrive within 2 or at most 3 days of placing the order (which is very easy to do). Never made a mistake yet in over 3 years. Highly recommended,

By from Unknown location on 30.07.2021 15:43

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I have used contact lenses.co.uk many…

I have used contact lenses.co.uk many times now and I trust them to deliver promptly and efficiently. I was also happy to find their new packaging is compact and reusable too

By from Unknown location on 30.07.2021 15:14

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Leave plenty of time to allow for…

Leave plenty of time to allow for delivery - items took about 7 days after despatch to arrive.

By from Unknown location on 30.07.2021 14:14

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No complaints

No complaints. Excellent service.

By from Unknown location on 30.07.2021 14:09

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Excellent Service As always

As always, contactlenses.co.uk make it easy to simply login, select new order or repeat previous order, click, confirm, done. I receive an email confirming my purchase and within 24-48, my order is here. Sometimes its here before I awake. Each time I have telephoned them, I've always had a great experience and this is why I always come back. Excellent/prompt service, great prices, huge selection. I am a happy and repeat customer.

By from Unknown location on 29.07.2021 13:23

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Good quality lenses

Good quality lenses. Quick delivery from date of order. Would fully recommend this company.

By from Unknown location on 28.07.2021 19:38

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Ordered

Ordered, came on time no problems at all

By from Unknown location on 28.07.2021 14:32

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Good value for money and very…

Good value for money and very comfortable. .A lot cheaper than if bought in the opticians.

By from Unknown location on 28.07.2021 09:01

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.