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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14185
4 stars:
793
3 stars:
272
2 stars:
170
1 stars:
284
based on 15704 customer reviews
4.8

Customer Reviews

Showing 2,401-2,450 of 15,706 items.
Quick delivery and tried multifocal…

Quick delivery and tried multifocal lenses for the first time which have been a revelation.

By from Unknown location on 03.08.2021 14:05

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Good swift delivery

Good swift delivery, good prices.

By from Unknown location on 03.08.2021 13:48

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Always great service and wide range of…

Always great service and wide range of lenses, couldn't fault them!

By from Unknown location on 03.08.2021 13:45

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Great Feedback

I found the website very easy to use. All orders I placed so far arrived quickly and in perfect condition.

By from Unknown location on 03.08.2021 11:48

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always a good service

always a good service

By from Unknown location on 03.08.2021 10:52

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Lesson learnt

On placing a repeat order I was informed by email that the dispatch date would be delayed by several weeks, I logged in to query this to be informed that stock had been received and my order would be dispatched asap. Lesson from this is not to wait until I only have a one week supply to order as I have done in the past.

By from Unknown location on 03.08.2021 06:34

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Quick delivery but not great lenses

Contact lenses came so quickly! Brilliant. However. I found the lenses I picked really awful! They felt thin and cloudy after three days..

By from Unknown location on 02.08.2021 23:15

Company replied:

Hello Conor, Thank you for your feedback. Great news your order arrived so quickly, I am sorry your lenses were not suitable. I have asked one of our support team to get in touch to discuss this with you. Kind regards Hayley

Hayley Brown, 03.08.2021 18:39

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Excellent

First time buying these lenses,can honestly say very comfortable to wear,seem too be more better too see with than my old supplier,and same prescription,would 100% buy again ,very happy with my purchase

By from Unknown location on 02.08.2021 14:34

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Never let me down

Never let me down Very reliable and always delivered on time,

By from Unknown location on 01.08.2021 22:23

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Excellent efficient service

Excellent efficient service, delivered within 24 hours

By from Unknown location on 01.08.2021 20:40

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Never a problem ordering & very fast…

Never a problem ordering & very fast delivery.

By from Unknown location on 01.08.2021 20:08

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Really clear and supportive when I had…

Really clear and supportive when I had an issue with my lenses.

By from Unknown location on 01.08.2021 19:13

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Excellent service

Excellent service!

By from Unknown location on 01.08.2021 18:27

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Excellent service

Excellent service, value for money, easy to order and quick delivery, will be using from now on

By from Unknown location on 01.08.2021 16:17

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I ordered my new contact lenses and I…

I ordered my new contact lenses and I received them so quickly absolutely fantastic and so cheap defiantly recommend.

By from Unknown location on 31.07.2021 16:37

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Order in advace if possible.

As usual service was first class and i was kept informed of order/delivery situation. On this occassion i ordered a few days before going away for a weekend. The delivery took@ 4 days to arrive where it woukd usually be with me in 48 hours. In every other way the order was up to the usual high standard.

By from Unknown location on 31.07.2021 16:05

Company replied:

Hello Alan, Thank you for your feedback and continued custom. I am sorry that your order arrived later than usual, despite leaving our despatch centre the same day as ordering. Our postal services have recently been under higher pressures due to isolating rules and I am sorry this has impacted you this time. Thanks again for ordering with us. Kind regards Hayley

Hayley Brown, 02.08.2021 16:34

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I'm very satisfied with the service

I'm very satisfied with the service. It took longer than usual, but that was probably due to supply during the pandemic.

By from Unknown location on 31.07.2021 15:30

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Great service as always

Great service as always

By from Unknown location on 31.07.2021 14:20

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Incredibly quick service at a great…

Incredibly quick service at a great price

By from Unknown location on 31.07.2021 08:18

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Excellent service

Excellent service, in fact excellent service all round. I buy Crystal Aqua disposable dailies and for the price they are tops. I sometimes only wear one in order to see close up and distance which works very well. But most of all they are comfortable.

By from Unknown location on 30.07.2021 22:59

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Been buying from here for more than 10 years...

I've used this site to purchase my contact lenses for about 10 years now. Never had a problem with them, they always provide a fast and efficient service at a fraction of the cost from an opticians. No brainer. 🤷🏻‍♀️

By from Unknown location on 30.07.2021 19:17

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Totally suggested

Quick delivery and very good quality contact lenses.

By from Unknown location on 30.07.2021 18:52

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Always used this company items…

Always used this company items delivered later than stated last few times also I never receive any discounts ever

By from Unknown location on 30.07.2021 18:40

Company replied:

Hello Lisa, Thank you for your review. I am sorry that on occasions your order has not arrived as quickly as you had expected. We always quote an estimated despatch date when ordering and a non-stock lenses will take longer if they have to be ordered. However it does appear we have always sent before the date quoted. Again apologies for any inconvenience caused. Kind regards Hayley

Hayley Brown, 02.08.2021 16:43

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Excellent service from…

Excellent service from contactlenses.co.uk. Orders always arrive within 2 or at most 3 days of placing the order (which is very easy to do). Never made a mistake yet in over 3 years. Highly recommended,

By from Unknown location on 30.07.2021 15:43

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I have used contact lenses.co.uk many…

I have used contact lenses.co.uk many times now and I trust them to deliver promptly and efficiently. I was also happy to find their new packaging is compact and reusable too

By from Unknown location on 30.07.2021 15:14

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Leave plenty of time to allow for…

Leave plenty of time to allow for delivery - items took about 7 days after despatch to arrive.

By from Unknown location on 30.07.2021 14:14

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No complaints

No complaints. Excellent service.

By from Unknown location on 30.07.2021 14:09

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Excellent Service As always

As always, contactlenses.co.uk make it easy to simply login, select new order or repeat previous order, click, confirm, done. I receive an email confirming my purchase and within 24-48, my order is here. Sometimes its here before I awake. Each time I have telephoned them, I've always had a great experience and this is why I always come back. Excellent/prompt service, great prices, huge selection. I am a happy and repeat customer.

By from Unknown location on 29.07.2021 13:23

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Good quality lenses

Good quality lenses. Quick delivery from date of order. Would fully recommend this company.

By from Unknown location on 28.07.2021 19:38

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Ordered

Ordered, came on time no problems at all

By from Unknown location on 28.07.2021 14:32

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Good value for money and very…

Good value for money and very comfortable. .A lot cheaper than if bought in the opticians.

By from Unknown location on 28.07.2021 09:01

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Inexpensive and Swift order processing and delivery

Been using Contacts for a few years now because the savings I make give me the means to pay for an eye test and still save money against the high street contract options. To tell the perfect truth I don't know how they really compare with their online competition because I am amazed at how quickly they process and dispatch a free delivery order and that's good enough for me.

By from Unknown location on 27.07.2021 17:05

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Fab company.

Fabulous speedy service. Got my lenses the day after I ordered them. Just as comfortable as the more expensive ones I got from the optician. Will deffo be ordering again. Well done contactlenses.co.uk

By from Unknown location on 27.07.2021 15:30

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Not liked at all

Not liked at all. Saw all the good reviews and thought I'd give them a try. Every one I put in my eye is scratchy. Not good vision either and dry out really quickly. My original lenses...when they are out of my eye and dry up they are still in perfect form just smaller. These once worn, they dry into a crumpled mess and really brittle. Not liking at all unfortunately. Sorry!

By from Unknown location on 26.07.2021 17:25

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Excellent reorder service really takes…

Excellent reorder service really takes out the hassle from getting hold this frequently used product. Swift delivery of a good quality lenses. Can thoroughly recommend.

By from Unknown location on 26.07.2021 13:59

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Super quick delivery

Can't believe how quick my lenses arrived. Excellent service that keeps me coming back.

By from Unknown location on 26.07.2021 13:58

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Ordered lenses

Ordered lenses, was told they were out of stock but would be replaced with another brand, which was fine, and that they would be dispatched the same day. Checked on my account the following day, which showed that I would have to wait for the lenses I originally ordered. I was left without contact lenses for a week and would have happily ordered a different brand of lens if communication had been clear at the time of ordering.

By from Unknown location on 26.07.2021 13:57

Company replied:

Hello Grace, Thank you for your feedback. I am really sorry that your original lenses were not instock and even more so that our replacements were also delayed. Worldwide shipment delays has had a huge impact on our stock levels and replenishment, im sorry this has affected you negatively. I can see we sent an alternative item when the delay was brought to our attention. One of our team has also sent an additional email to you with further information. Apologies again, Kind regards Hayley

Hayley Brown, 27.07.2021 18:31

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Superb

Why ask - fabulous as always

By from Unknown location on 25.07.2021 19:41

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always so quick

always so quick - a great service. Used contact lenses online service for years and remain impressed with how quick delivery is.

By from Unknown location on 25.07.2021 18:34

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An excellent service as usual

An excellent service as usual. Quality product and very fast delivery

By from Unknown location on 25.07.2021 16:53

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excellent service and value

excellent service and value my first choices lenses were out of stock substituted for a more expensive brand at zero cost to me what's not not like?

By from Unknown location on 25.07.2021 14:28

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After the nightmare of lockdown and the…

After the nightmare of lockdown and the hassle of getting an eye test or renewing contact prescriptions I discovered I could order them on here for a fraction of the cost, plus they arrive usually within 3 days. Fantastic product and service

By from Unknown location on 24.07.2021 14:53

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Very good very fast recommended

Very good very fast recommended

By from Unknown location on 24.07.2021 14:43

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Excellent value for money

Excellent value for money, comfortable lenses

By from Unknown location on 24.07.2021 13:55

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Really great price

Really great price, came the day after next, as described, thank you.

By from Unknown location on 23.07.2021 17:08

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It would be 5 stars

It would be 5 stars, but you forgot to add the sweets to my delivery!

By from Unknown location on 23.07.2021 15:38

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Customer chat facility worked really…

Customer chat facility worked really well and I don’t say that often. The only Erwin was well with informed, friendly and guided me to right product. Which arrived very quickly. Very happy with process and product.

By from Unknown location on 23.07.2021 14:56

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Excellent customer service

I made a mistake with my order and contacted customer service and chatted to a lady called Sophie, she was fantastic I will definitely recommend

By from Unknown location on 23.07.2021 14:38

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Free delivery for out of stock order

my order was not available as out of stock so I was given free delivery for when it arrived it.excellent service

By from Unknown location on 20.07.2021 20:59

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Would highly recommend

Brilliant prices. Always have alternative stock if preferred is not available. Fast delivery. Have been using Contactlenses.co.uk for a good few years now and I have never been disappointed. Would highly recommend.

By from Unknown location on 20.07.2021 14:09

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.