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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14155
4 stars:
791
3 stars:
272
2 stars:
170
1 stars:
284
based on 15672 customer reviews
4.8

Customer Reviews

Showing 201-250 of 15,675 items.
Straight forward and easy service

Straight forward and easy service. These lenses arrived very promptly. This supplier is always my first choice, highly reccommended.

By from Unknown location on 17.02.2024 20:54

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Amazing service always on time and…

Amazing service always on time and product good

By from Unknown location on 15.02.2024 21:51

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Brilliant service and prompt delivery

Brilliant service and prompt delivery

By from Unknown location on 14.02.2024 17:08

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The delay in receiving an order too long.

The delay in receiving an order is substantially longer than other suppliers. Normally received within two days of order. Nearly two weeks with yourselves.

By from Unknown location on 13.02.2024 22:16

Company replied:

Hi John, Thank you for your feedback. I am sorry that your order took longer to reach you on this occasion. It is unfortunate that at the time of you makking your order, we were experiencing some issues with receiving your particular type of lens from the manufacturer. We were aware of this at the time which was the reason we advised the longer despatch date at the time of ordering. I can see we managed to send it a little earlier than expected, but understand this was still a little longer than usual. Apolgies again and for the inconvenience this may have caused. The stock shortage at the manufacturers appears to be resolved, and we anticipate sending your order as quickly as we always have done in the past. Thanks again for your feedback. Kind regards Hayley

Hayley Brown, 15.02.2024 18:26

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Flawless Service: Swift Refund for Unsuitable Contact Lenses

I had an exceptional experience. Despite the lenses not being suitable, the customer service team demonstrated efficiency and professionalism. They promptly acknowledged the issue and issued a refund without any hassle. This level of service sets them apart, making them a reliable choice for future purchases. Highly recommended.

By from Unknown location on 13.02.2024 09:01

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Reliable and excellent service

Reliable. Excellent service as always

By from Unknown location on 12.02.2024 18:36

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Very easy to order online and a great choice of different contact lenses

Very easy to order online . With my opticians prescription it was easy to order contact lenses . There's a wide variety of choice and competively priced. Much cheaper than my optician ! Excellent quality and prompt delivery too. I have been ordering from this company for over 5 years now and I fully recommend them.

By from Unknown location on 11.02.2024 17:30

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Excellent service

Excellent service. Even contacted me to make sure I had chosen the right prescription because both eyes were different. I'll be using these from now on

By from Unknown location on 11.02.2024 16:50

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I have used for many years

I have used for many years. An issue unexpectedly occurred and the customer service was first class. I simply must praise Danielle for her professionalism and helpfulness. Thank you. You've earned the company 5 stars.

By from Unknown location on 08.02.2024 19:21

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Late delivery

I ordered lenses well before my holiday departure date and when I enquired, I was told there were supply issues so I got next day delivery of the exact same product and price elsewhere. So despite the offer of a £10 voucher, I will not be using your website again.

By from Unknown location on 07.02.2024 21:31

Company replied:

Hello Neil, Thank you for your feedback. I am sorry to hear that your lens order did not reach you in our expected time. It is unfortunate that we were unable to source the lens from the manufacturer due to there delays. Im pleased you were able to source them in time for your leave. However it is regreftul that you may not order from us in the future. Apologies again. Kind regards Hayley

Hayley Brown, 09.02.2024 12:27

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They were delivered a month later

They were delivered a month later. No mitigation on website to say they are out of stock. Had to wait a long time.

By from Unknown location on 06.02.2024 16:48

Company replied:

Hello Fara, Thank you for your feedback. Your most recent order left us within a week of making the order, which was earlier than we had advised you it would. I can see the order was then delivered to you the following day and confirmed at the delivery address. Your previous orders have also left us either on time or earlier. I hope this has cleared up any confusion regarding delays on us sending your orders. Kind regards Hayley

Hayley Brown, 07.02.2024 13:58

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This company used to be good!!!

This company used to be good ..deliver accurately within a day or two. The last two times we used them..have been awful... the first time despatching the lenses three weeks after we ordered... the last time ..even after three weeks we had to ask where the lenses were ... they dispatched half the order a few days later ..the rest a week or so after that . It is the last time I will use them, we were customers for a few years ..but never again.

By from Unknown location on 03.02.2024 18:07

Company replied:

Hello Malcolm, Thank you for your review. It is unfortunate that the lenses you require appear to experience a delay with the manufacturers when we have made the order on your behalf. It is unknown until the date of your despatch is due and we contact them for an update. We send your order as soon as possible and I can see we sent the items of your order that we had at that time to try and avoid any inconvenience if we could. Again I apologise for the delays and the inconvenience this will have caused. We understand that lenses are a need and not always something wearers can wait for. Our team have passed on your feedback to the manufacturers in the hopes they will at least advise us at the time of ordering that there is a delay. Apologies again, Kind regards Hayley

Hayley Brown, 07.02.2024 13:48

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I always order my lenses from here

I always order my lenses from here. Quick delivery, great communication and reasonable price. Highly recommend!

By from Unknown location on 03.02.2024 10:00

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Promt and efficient service as always

Promt and efficient service as always

By from Unknown location on 30.01.2024 20:04

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Easy to (re)order and prompt delivery

Easy to (re)order and prompt delivery. Great prices and selection.

By from Unknown location on 29.01.2024 18:32

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Super speedy.

I received my lenses so quickly after ordering. They arrived the next day. Amazing.

By from Unknown location on 28.01.2024 19:03

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Happy

Fast deliver, great price very happy all round with the service.

By from Unknown location on 28.01.2024 16:53

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Very quick and easy

Very quick and easy

By from Unknown location on 27.01.2024 19:41

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Consistently Excellent

I have bought mine and my daughter’s lenses from here for a number of years. A consistently excellent service has been received. Lenses arrive promptly in secure packaging. I recently had a delay with an order and I was supported with written updates and a part shipment to make sure I wasn’t inconvenienced thanks to Sophie in Customer Service. I couldn’t recommend this company more to offer a professional contact lense service

By from Unknown location on 27.01.2024 12:25

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Fast delivery easy site to use

Fast delivery easy site to use

By from Unknown location on 23.01.2024 16:47

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Always order 6 months worth

Always order 6 months worth. Now granted, you may not get 6 months use, but what I pay for 6 months would only get me 1 month with my optician. Great customer service. Always kept up to speed with dispatch etc and very quick delivery. What's not to like.

By from Unknown location on 23.01.2024 09:27

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Fantastic service

Fantastic service. Thank you!

By from Unknown location on 19.01.2024 17:26

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Great price

Great price, fast delivery. I recommend this seller to all seeking to purchase contact lenses. Outstanding

By from Unknown location on 16.01.2024 21:01

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SUPER EFFICIENT SERVICE!!!

SUPER, super, efficeint service. VERY fast delivery. Also a bargain this time as there was a discount too. Highly recommended!!!

By from Unknown location on 15.01.2024 18:20

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Lenses came the next day

Lenses came the next day

By from Unknown location on 15.01.2024 10:00

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Always very quick delivery and easy to…

Always very quick delivery and easy to order

By from Unknown location on 15.01.2024 09:33

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Great service…

I have ordered from contactlenses.co.uk for quite a few years. A good selection and quality lenses. Great customer service, They have not let me down to date.

By from Unknown location on 15.01.2024 01:19

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Excellent and speedy service

Excellent and speedy service

By from Unknown location on 14.01.2024 17:47

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Excellent for a number of years

I’ve been ordering from Contactlenses.co.uk for the past 12 years and have never looked back. Orders are always processed quickly and prices are reasonable.

By from Unknown location on 14.01.2024 17:00

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The delivery delay was unreasonable…

The delivery delay was unreasonable even taking Christmas into account.

By from Unknown location on 14.01.2024 16:51

Company replied:

Hello Serafina, Thank you for your feedback. I am sorry that your lens order did not arrive as quickly as expected. Over the Christmas and New year period, deliveries to us and within our delivery partners will be delayed. I am sorry that these delays were more than we anticipated. Thank you for bringing this to our attention and one of our team will be in touch. Kind regards Hayley

Hayley Brown, 15.01.2024 21:21

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You delivered the lenses quickly

You delivered the lenses quickly

By from Unknown location on 13.01.2024 23:55

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Very quick

Very quick, efficient and good value

By from Unknown location on 11.01.2024 17:24

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Contact lenses are quite uncomfortable…

Contact lenses are quite uncomfortable (dry) from the get go.

By from Unknown location on 10.01.2024 13:29

Company replied:

Hello CLW, Thank you for your review of our product. I am sorry the alternative lenses you ordered were not suitable for you. I have asked that one of our support team get in touch to help resolve this for you. Kind regards Hayley

Hayley Brown, 10.01.2024 20:54

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Unhappy about failure in next day delivery

I have been using contactlenses.co.uk for years. However, I was disappointed with my recent order as I paid for next day delivery and despite being home all day, there was no attempt to deliver the lenses to my address. I had to wait an additional two days before having to go and collect them from the post office.

By from Unknown location on 09.01.2024 23:42

Company replied:

Hello Owen, Thank you for your feedback. I am sorry that your lens order did not arrive when expected. Looking at your order I can see this was made after our cut off point on the 28th December and therefore did not leave us until the Friday 29th. Next Day is not guaranteed for a Saturday delivery which is why it did not make it to you on this date. Added to the time of the year and date of festive closure will have added to the time frame of delivery. Apologies for the inconvenience this may have caused you. Kind regards Hayley

Hayley Brown, 10.01.2024 21:02

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Quick

Quick, reliable and good quality

By from Unknown location on 09.01.2024 17:13

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Contactlenses.co.uk are the best…

Contactlenses.co.uk are the best website I’ve found for my contacts! The website is super easy to use, they always have my prescription in stock and shipping has never been anything less than really speedy. I’ve only had to get in touch with their customer services once and they were just so helpful. I’d give them 6 stars if I could…

By from Unknown location on 09.01.2024 16:52

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Excellent service

Great price great product been buying from them for years, highly recommend!

By from Unknown location on 06.01.2024 19:37

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Reliable, prompt and efficient

As always, very prompt and efficient service. Thank you!

By from Unknown location on 03.01.2024 18:42

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Very good contact lenses

Very good contact lenses, and always arrive quickly

By from Unknown location on 03.01.2024 01:00

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I have been using them for a while

I have been using them for a while, thought they were just a cheap online company that delivered what I need on time. I had a question about something and Danielle came back with some human service very promptly and resolved my question. Great service. Thank you.

By from Unknown location on 02.01.2024 18:52

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Danielle from customer support was…

Danielle from customer support was really helpful in making sure my lenses arrived on time. thanks again!

By from Unknown location on 02.01.2024 15:23

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5* service every time

5* service every time. Benn a customer for years.

By from Unknown location on 02.01.2024 11:25

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Quick delivery

Quick delivery

By from Unknown location on 01.01.2024 19:30

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What I wanted was out of stock

What I wanted was out of stock. Ordered different lenses which were more expensive. Lenses great. Delivery super fast. Highly recommend company

By from Unknown location on 01.01.2024 17:01

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I’ve ordered 6 boxes of contact lenses

I’ve ordered 6 boxes of contact lenses. The delivery was 3 weeks delayed and short of one box. I’ve asked for a refund and was informed that the missing box would be delivered yesterday, and I am still waiting 😔

By from Unknown location on 31.12.2023 19:20

Company replied:

Hello Silvia, Thank you for your review. I am very sorry to hear that your order was delayed, and an item was missing. This is very unusual and I am sorry you were affected by an error. Our system shows a replacement has been sent. I will ask a member of our team to look into this and contact you asap. Apologies again. Kind regards Hayley

Hayley Brown, 04.01.2024 16:58

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The contact lenses seem very flimsy…

The contact lenses seem very flimsy compared to my opticians brand.

By from Unknown location on 31.12.2023 18:49

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Really really poor and misleading.

Really really poor and misleading. I'm disapointed that for the last 9 months I have been told that my normal order is 'currently not available due to supply issues'. I then have no option to buy the more expensive ones at double the price. I get if this was a 1 off but for the last 9 months I always get told the same thing and they will 'be in next month' but they never are. Ive used this company for the last 9 years as they used to be the best. My normal order is :- Crystal 1 Day (box) R: 8.6/14.2 -1.50 Price: £7.75 Qty: 2 Total: £15.50 Crystal 1 Day (box) L: 8.6/14.2 -1.50. If I ordered 4 boxes (2 of each I would get free delivery which was an honest purchase. I have been tricked to pay double the price for the last 9 months due to my lenses of choice not being available but told they would have them in next month. They never are! I hope this review is taken on board as for years I have seen you and your friendly Irish sales team as my preferred supplier but I can't help you have pulled the wool over my eyes. Lewys in Cardiff

By from Unknown location on 31.12.2023 18:15

Company replied:

Hello Lewys Thank you for your feedback. I am very sorry to hear that your lenses have not been availble for you to purchase on many occasions. We do offer the premium branded lenses at a hugely reduced rate if the lenses required are out of stock in the Crystal brand. We have experienced stock issues with our range of Crystal lenses due to slow production. Even though we have had several deliveries over the year of our Aqua and Hydro, powers have sold out very quickly due to their popularity. I am sorry you have been affected by this many times. I can see our team have already been in contact with you and will let you know as soon as they lenses you need are available. Apologies again, we hope to sort these issues in the coming year. Kind regards Hayley

Hayley Brown, 03.01.2024 15:00

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Quick and easy purchase plus brilliant…

Quick and easy purchase plus brilliant communication. Thank you.

By from Unknown location on 31.12.2023 16:56

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Good price

Good price! Very quick service and delivery . Will use again

By from Unknown location on 29.12.2023 17:51

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Super comfy and no different to previous more expensive contacts

Easy to order and great value for money. I’ve been wearing the contact lenses, they are super comfy and no different to my more expensive previous ones. I have dry eyes and have had no problems at all with these contact lenses. Thank you 🙏🏼

By from Unknown location on 29.12.2023 17:33

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.