Free Delivery over £35 & Free Returns!
Next-day Delivery available
4.5/5 from 15000+ TrustPilot Reviews

Share your experience with other customers: write your own review

5 stars:
14187
4 stars:
793
3 stars:
272
2 stars:
170
1 stars:
284
based on 15706 customer reviews
4.8

Customer Reviews

Showing 2,601-2,650 of 15,706 items.
Good, quick delivery

Easy to order and re-order my prescription, fast delivery . Have used them for a few years now and have always been happy with the service.

By from Unknown location on 31.05.2021 21:29

Was this review helpful to you? Yes or No

Excellent service!

Excellent service! I will use them again in the future!

By from Unknown location on 31.05.2021 06:31

Was this review helpful to you? Yes or No

Excellent

Excellent, first class service

By from Unknown location on 30.05.2021 07:54

Was this review helpful to you? Yes or No

It’s just so easy to order/reorder and…

It’s just so easy to order/reorder and lenses arrive really quickly

By from Unknown location on 30.05.2021 07:09

Was this review helpful to you? Yes or No

Great

Ordered afternoon, delivery next day. Can't fault it

By from Unknown location on 29.05.2021 19:51

Was this review helpful to you? Yes or No

Thank you

We used to get our contact lenses from the local opticians... but this service is easier and quicker, very good service and quick thank you

By from Unknown location on 29.05.2021 15:50

Was this review helpful to you? Yes or No

Excellent service

Excellent service

By from Unknown location on 29.05.2021 13:59

Was this review helpful to you? Yes or No

Amazing customer service

Amazing customer service. I needed to return and refund the lenses. It was super quick and pain free. Andrew was extremely helpful too. Will definitely use over and over again!

By from Unknown location on 28.05.2021 17:38

Was this review helpful to you? Yes or No

Excellent service

I have been ordering from this site for a number of years. There is a quick delivery, accurate and quality goods and detailed updates. I am very impressed with the service.

By from Unknown location on 28.05.2021 13:56

Was this review helpful to you? Yes or No

I placed my order and it would not…

I placed my order and it would not accept payment, so contacted via phone and a super helpful guy dealt with my issue and sent me a link. His name was Andrew in Support. Delivery was quick and within 48 hours of ordering. Thanks so much. Love it. Kate

By from Unknown location on 27.05.2021 17:57

Was this review helpful to you? Yes or No

Excellent service..as usual

Excellent service..as usual

By from Unknown location on 27.05.2021 15:16

Was this review helpful to you? Yes or No

Easy to order from the site but sometimes delays.

Easy to order from the site, prices about right, the only reason I did not give 5 stars is there is always a delay on my order, typically 7to 10 days, occasionally longer, for delivery, no explanation offered, why is this?

By from Unknown location on 27.05.2021 12:01

Was this review helpful to you? Yes or No

Another fantastic 10 out of 10…

Another fantastic 10 out of 10 experience #lifesavers

By from Unknown location on 25.05.2021 15:16

Was this review helpful to you? Yes or No

It was easy to pick from the wide range…

It was easy to pick from the wide range of lenses even though my prescription is fairly complicated. The lenses arrived in good time and were competitively priced.

By from Unknown location on 25.05.2021 15:14

Was this review helpful to you? Yes or No

Ordering is soo easy

Ordering is soo easy, they didn't have my prescription in stock so offered me a replacement at no extra cost, can't fault them. Reasonably priced and really quick delivery, won't use anyone else!

By from Unknown location on 24.05.2021 14:22

Was this review helpful to you? Yes or No

All super

All super. Great selection. Easy ordering process. Quick delivery. What more can I ask for. And the prices are pretty fair.

By from Unknown location on 24.05.2021 13:54

Was this review helpful to you? Yes or No

Great prices

Great prices, products and was delivered next day! Used them for the last few years.

By from Unknown location on 24.05.2021 12:32

Was this review helpful to you? Yes or No

I have been a customer for a number of…

I have been a customer for a number of years and have never been disappointed with the quality and service I have received. Product range and prices are very good. Have no hesitation in thoroughly recommending this company.

By from Unknown location on 24.05.2021 08:30

Was this review helpful to you? Yes or No

Contacted the team to ask a…

Contacted the team to ask a question/advice and never received any response at all except a request to complete this feedback

By from Unknown location on 24.05.2021 08:00

Company replied:

Hello Sian, Thank you for your feedback. I am sorry you did not receive our reply to your original query, I can see with 'your account' we set up an NHS discounted order and sent the direct link to the order to your email. One of our support team will be in touch to reimburse you for the discount you were unable to apply. Apologies again, Kind regards Hayley

, 25.05.2021 14:16

Was this review helpful to you? Yes or No

This is the first time I’ve ordered…

This is the first time I’ve ordered contact lenses online. Very impressed, easy to order a lot cheaper than my usual supplier spec savers and were delivered within days Didn’t go for expensive contact lenses and only got a a months supply. Found them comfortable no complaints, will be back ordering more . Great packaging that will fit through the letterbox.

By from Unknown location on 23.05.2021 20:26

Was this review helpful to you? Yes or No

Super fast delivery

Easy to reorder and delivered next day. Cant really ask for more.

By from Unknown location on 23.05.2021 20:00

Was this review helpful to you? Yes or No

Highly recommended

Brilliant service, good quality lenses, faster than expected delivery.

By from Unknown location on 23.05.2021 19:40

Was this review helpful to you? Yes or No

Really great price

Really great price. Lenses feel comfortable and do not cause usual eye strain or tiredness from my usual lenses which cost more. (Daily aqua comforts).

By from Unknown location on 23.05.2021 16:04

Was this review helpful to you? Yes or No

First class service

First class service. Never any issues.

By from Unknown location on 23.05.2021 15:34

Was this review helpful to you? Yes or No

Great service

Great service. Great product. Great company.

By from Unknown location on 22.05.2021 23:41

Was this review helpful to you? Yes or No

Great service at all

Great service at all! Thank you

By from Unknown location on 22.05.2021 20:59

Was this review helpful to you? Yes or No

Excellent service been using them for a…

Excellent service been using them for a few years, if the lenses you want are out of stock they upgrade you for no extra cost brilliant!!!

By from Unknown location on 22.05.2021 14:51

Was this review helpful to you? Yes or No

Reliable shop!

I have ordered contact lenses online so many times but never had problems. Very useful and always fast delivery.

By from Unknown location on 22.05.2021 13:50

Was this review helpful to you? Yes or No

Great customer service

Great customer service, had an issue with one of my lenses being super uncomfortable after purchasing and all i did was call customer service and they were so helpful and gave me a refund. I have been ordering my monthly lenses from here for about 3 years now! highly recommend!

By from Unknown location on 22.05.2021 13:48

Was this review helpful to you? Yes or No

Contactlenses are very efficient

Contactlenses are very efficient. I always receive my lenses quickly without delay. Recently I found one lens was slightly damaged. I sent an email and sent photos. They responded quickly to my email and replaced my lenses, I didn't have to wait too long. Excellent service Thank you

By from Unknown location on 20.05.2021 18:30

Was this review helpful to you? Yes or No

Always a very good service

Always a very good service, would recommend they to anyone.

By from Unknown location on 19.05.2021 19:23

Was this review helpful to you? Yes or No

Good quality contact lenses

Good quality contact lenses. Quick delivery

By from Unknown location on 19.05.2021 13:51

Was this review helpful to you? Yes or No

Great product

Great product, fast delivery.

By from Unknown location on 19.05.2021 11:09

Was this review helpful to you? Yes or No

Where is my loyalty discount?

I have been buying lenses off you for the best part of 20 years and in that time you have never ever offered any type of loyalty scheme or discount or anything which shows your appreciation as a long standing customer. Isn't it about time you showed some thanks?

By from Unknown location on 18.05.2021 15:23

Company replied:

Hello Mr Sheehan, Thank you for your feedback and continued custom. I am sorry you feel you have not been showed how valued you are as a long standing customer. Our 'refer a friend' scheme has been in place for many years which rewards customers of ours referring people they know to order from us. We have also over the last 2-3 years in particular offered regular site wide discounts to all buyer and occasional one off discounts to our long term customers (provided you are signed up to our marketing). Easter was the last offer we had for all buyers to the site and an email was sent out to advise all customers of this. Again I do apologise if you have felt this was not satisfactory, we do really your loyalty with us. Kind regards Hayley

, 20.05.2021 10:36

Was this review helpful to you? Yes or No

Poor has I did not receive my full…

Poor has I did not receive my full purchase order what I had paid for exactly still waiting for the rest of my order they only shipped a part of my order

By from Unknown location on 18.05.2021 15:16

Company replied:

Hello Carlos, Thank you for your order. I am sorry that your full order was not available to be sent out to you, we did advise you of this and sent a majority of it. We have also advised the date of when we expect to fulfill the remaining. Apologies for the inconvenience caused. Kind regards Hayley

, 20.05.2021 10:29

Was this review helpful to you? Yes or No

Can't fault these guys

Can't fault these guys - the prices are great value, there always seems to be stock of what I need and the delivery is superfast.

By from Unknown location on 18.05.2021 14:16

Was this review helpful to you? Yes or No

Overall 5 star services

I am using the websites for many years. Always satisfied with products and the services. Quick delivery even during pandemic. Products as described. Prices are reasonable. Recommend to everybody .

By from Unknown location on 18.05.2021 14:03

Was this review helpful to you? Yes or No

Great company

I’ve used contact lenses.co.uk for years now. Whenever I’ve had a problem they have sorted it immediately even if it was partly my own fault. Deliveries are always fast and the customer service is excellent, I’ve only ever had to contact them twice in 12 years and as I said both times issues have been fixed immediately.

By from Unknown location on 18.05.2021 09:24

Was this review helpful to you? Yes or No

Always fast delivery and great service

Always fast delivery and great service. Good quality lenses at low cost.

By from Unknown location on 17.05.2021 19:01

Was this review helpful to you? Yes or No

Excellent company to do business with.

Always good service from this company. Very easy to use web site and contact lenses have always been exactly as ordered and good quality at very good prices. Order one day and arrived the next day through post.

By from Unknown location on 17.05.2021 16:09

Was this review helpful to you? Yes or No

Arrived next day

Arrived next day. Excellent service and easy to order.

By from Unknown location on 17.05.2021 14:43

Was this review helpful to you? Yes or No

Excellent company to order from

Excellent company to order from. Fast delivery. Would definitely recommend!

By from Unknown location on 17.05.2021 14:41

Was this review helpful to you? Yes or No

Exchanged my lenses no problem after I…

Exchanged my lenses no problem after I made a mistake on my order, excellent service!

By from Unknown location on 17.05.2021 13:51

Was this review helpful to you? Yes or No

Great service

Great service Always delivers quickly Been using them for years never disappoints

By from Unknown location on 16.05.2021 09:09

Was this review helpful to you? Yes or No

Great service

Great service, quick & easy to order, arrived quickly & safely, well packaged, very happy with my contact lenses & some of the most comfortable I've ever had 😊

By from Unknown location on 16.05.2021 00:36

Was this review helpful to you? Yes or No

Great lenses

Great lenses, prompt service

By from Unknown location on 15.05.2021 16:30

Was this review helpful to you? Yes or No

Absolutely first class customer…

Absolutely first class customer service. Delivery time also much quicker than was estimated at time of order.

By from Unknown location on 15.05.2021 16:25

Was this review helpful to you? Yes or No

Service is good but new packaging is…

Service is good but new packaging is rubbish. Perforations between each lens are hard to open and often results in opening more than two pods - leaving the next one to dry out and be ruined.

By from Unknown location on 15.05.2021 13:52

Was this review helpful to you? Yes or No

First class service as always

I’ve used contact lenses uk for a number of years and I’m happy to continue to do so. Always a first class service , they always advice you in advance if there’s likely to be a delay due to ordering , the lenses alway arrive within the dates they give you for delivery

By from Unknown location on 15.05.2021 13:51

Was this review helpful to you? Yes or No

Great service from James!

Great service from James! Yesterday I realised I have been shopping here for 10 years! For the first time ever my order was not as swift as usual (down to the carrier I believe). James was super helpful and very friendly. In the 10 years I have shopped here only one order has gone walkabouts, and that issue was resolved in about 3 minutes. Super service. Here is to the next at least 10 years :)

By from Unknown location on 14.05.2021 09:14

Was this review helpful to you? Yes or No

Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.