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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14155
4 stars:
791
3 stars:
272
2 stars:
170
1 stars:
284
based on 15672 customer reviews
4.8

Customer Reviews

Showing 251-300 of 15,675 items.
My regular supplier

My regular supplier, I'm hapy and no problems

By from Unknown location on 27.12.2023 02:37

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Arrived the day after ordering

Arrived the day after ordering

By from Unknown location on 25.12.2023 11:45

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Five start as always

Five start as always! Efficient fast delivery at unbeatable prices!

By from Unknown location on 22.12.2023 16:57

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Quick delivery.

Quick delivery.

By from Unknown location on 22.12.2023 02:44

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Good choice of contact lenses, good price

Good choice of contact lenses. Having found the most comfortable, I now order 6 months’ worth and they arrive quickly. The price is much better than the subscription service I previously used with the optician.

By from Unknown location on 19.12.2023 17:12

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Fantastic customer service and lenses…

Fantastic customer service and lenses always arrive as expected.

By from Unknown location on 19.12.2023 10:20

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Great service as usual thank you

Great service as usual thank you

By from Unknown location on 18.12.2023 17:28

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Regular customer

Ordering through the website is quick and easy. My order arrived within a couple of days and I was given regular updates on the status of my order.

By from Unknown location on 18.12.2023 17:27

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Always on time 👍🏼

Always on time 👍🏼

By from Unknown location on 18.12.2023 17:06

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Ordered Glasses on the 23rd November

Ordered Glasses on the 23rd November. They were due to be despatched on 7th December.When I contacted contactlenses.co.uk they said they had emailed their Glazer's but they never got a response from them. Had to ask for a refund .

By from Unknown location on 17.12.2023 10:02

Company replied:

Hello Cheryl, Thank you for your feedback. We are really sorry for the delay in despatching your order. We did not anticipate the issueds we encountered with our early orders and apologise you were affected by this. I can see we have issued your refund, but hope we can welcome you back to experience our glasses service again in the near future. Kind regards Hayley

Hayley Brown, 29.12.2023 16:51

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It took far to long after numerous calls

It took far to long after numerous calls

By from Unknown location on 16.12.2023 21:03

Company replied:

Hello Raj, Thank you for your feedback. I am sorry that your order took longer then expected to reach you. I can see that we did experience some delays receiving your toric lenses into stock from the manufacturers and I apologise for this and the inconvenience caused. This is an unusual delay and we would not anticipate this happening again. Apologies again and thank you for your patience. Kind regards Hayley

Hayley Brown, 18.12.2023 19:19

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Lots of choice

Lots of choice, fast delivery

By from Unknown location on 16.12.2023 16:51

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Easy, good selection and reasonably priced

Website is easy to use and order from. They kept my orders from many years ago online which was extremely useful for getting hold of the details of my previous orders. Picking the right product and the right size was no problem and delivery pretty quick. Packaging was good and products are fine every time. They have a great selection online.

By from Unknown location on 16.12.2023 16:08

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I have been using contactless.co.uk for…

I have been using contactless.co.uk for the last 9 years now and they have never let me down

By from Unknown location on 15.12.2023 16:49

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Always brilliant

Always brilliant, all your old orders are on there if you can't remember what you usually have, there are offers sometimes, they confirm receipt of order, despatch etc. So easy. Brilliant.

By from Unknown location on 14.12.2023 20:28

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I need a special prescription and not a…

I need a special prescription and not a very common one, so these had to be ordered from the USA which took a bit of time, but communication was good and they arrived in a shorter time than other opticians could get them. One in particular quoted me 60 days! Price is not too bad, though a bit more expensive than places like Asda Optician, however, because they could get me them sooner I was happy to pay that little bit more.

By from Unknown location on 14.12.2023 19:43

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A quick and efficient service that I…

A quick and efficient service that I have used often. Good lenses and always as ordered and at a competitive price

By from Unknown location on 14.12.2023 18:13

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Always excellent service from this…

Always excellent service from this company.

By from Unknown location on 14.12.2023 17:33

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My go-to for contact lenses

My go-to for contact lenses. Always reliable. Had a bit of a blip earlier in the year but now back on track.

By from Unknown location on 12.12.2023 13:12

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Always good service and easy ordering…

Always good service and easy ordering with past order’s remembered for reordering, good value

By from Unknown location on 11.12.2023 22:50

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Great company to buy from

Great company to buy from , comfortable lenses and fast delivery

By from Unknown location on 11.12.2023 17:00

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Great quick response from contactlenses.co.uk

Great quick response. Friendly helpful staff. I'll add the last star when I use them, but I'm sure they'll be up to the usual high standard

By from Unknown location on 11.12.2023 09:42

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Karl customer service was very helpful…

Karl customer service was very helpful excellent service as always from this company

By from Unknown location on 10.12.2023 15:00

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Easy to use website

Easy to use website. Always reliable, and great products. Took me a while to get the right lenses for me. Never more than a couple of days for delivery. Can't rate highly enough.

By from Unknown location on 10.12.2023 11:57

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Use to go to Specsavers to get my…

Use to go to Specsavers to get my contacts but no more! Too expensive and always waiting for the stock to come in which always took over a week. Now I order and get them within a couple of days and they get posted through the letterbox perfect!!

By from Unknown location on 09.12.2023 17:47

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Quick and easy contact lens service.

Quick and easy contact lens service.

By from Unknown location on 09.12.2023 08:16

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Love love love this firm what a…

Love love love this firm what a brilliant customer service ,l made a mistake with my order and they sorted it out straight away and went that extra mile. Contacts are great no problems at all .Will always make sure l order from here and no other site and will highly recommend to all my friends and family ❤ thank you so much

By from Unknown location on 08.12.2023 22:01

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Great service and the contact lenses I…

Great service and the contact lenses I buy are 1st class I have been buying from Contactlenses.co.uk for quite a few years and they have never let me down, they still give that personal service. Thank-you

By from Unknown location on 08.12.2023 19:43

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Apparently I did not pay when I first…

Apparently I did not pay when I first my order. I did not get any reminder, or any heads upp. So after a couple of weeks I notice that the product had not arrive, and I turns out i hade not payed. I just whish I hade received an reminded of sorts.

By from Unknown location on 08.12.2023 16:52

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Super efficient service once again!

This is the second time I’ve ordered my contact lenses from contactlenses.co.uk. Super quick service, very impressive. They were very competitive on price and the quality of the lenses is good.

By from Unknown location on 08.12.2023 16:49

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Incredible service with every single…

Incredible service with every single order. Super fast delivery and A1 follow up. Easy to re-order.

By from Unknown location on 08.12.2023 13:35

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Nice comfortable lenses

Nice comfortable lenses, and affordable

By from Unknown location on 07.12.2023 20:01

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Very good efficient

Very good efficient

By from Unknown location on 06.12.2023 23:42

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as usual good service

as usual good service. Prices are climbing but so are others

By from Unknown location on 05.12.2023 16:58

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Contactlenses.com great - post office not so much

Lenses were delivered as ordered. Date on lenses was well in date. Delivery by Post Office was a problem, but I will not mark Contactlenses down on this. Post office got the package in the delivery depot and was out for delivery. But then decided they will not delivered until next working day after I have waited for a few hours. Not the first time with post office problem. I do not recommend using the post office services for delivery. Just not as good as others.

By from Unknown location on 05.12.2023 13:56

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Been ordering from you guys for years

Been ordering from you guys for years, absolutely brilliant service at all times

By from Unknown location on 04.12.2023 21:42

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Excellent

I've had several pairs of lenses from this company. They always arrived quickly and they're perfect. I'll continue to order them :)

By from Unknown location on 04.12.2023 18:55

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Amazing experience with this company

Amazing experience with this company. My last order was shipped on time (as always) and delivered by Royal Mail. They left my box next to the main door of the building, and, apparently someone decided to take as I could not locate the parcel when I arrived home. I contacted the support team of contactlenses.co.uk, and described what has happened to my last order. The next day I was emailed by Danielle who said that they were sending me the order again with a recorded delivery. I could not be happier with the outcome of this situation. Thank you!

By from Unknown location on 04.12.2023 18:41

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High quality service

Quality of products, reliability, speed and great communication. Thank you!

By from Unknown location on 04.12.2023 17:03

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I was advised to order this and I…

I was advised to order this and I received them a day late than expected and also it does feel comfortable to wear but hard to connect to my eye as the material is so fine and thin- took me a while to get it on as an experienced contact lens wearer . Won’t be ordering again of this quality as rather have my original one before.

By from Unknown location on 03.12.2023 19:53

Company replied:

Hello Janet, Thanks for getting in touch. I am sorry that the alternative lenses are not as suitable as hoped. One of our team will be in touch to discuss this with you and hopefully find an alternative solution. Apologies again, Kind regards Hayley

Hayley Brown, 06.12.2023 14:38

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Have been using this company for over 4…

Have been using this company for over 4 years now and they are brilliant. They are reliable, good quality and on time.

By from Unknown location on 03.12.2023 19:25

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I ordered these lens in good faith

I ordered these lens in good faith, and all I got was a bad service. I gave them my prescription which is correct as it is from my optometrist and it is not old and would work with the lens that they have as the prescription is as the last pair I had. The Coopervision were not very good a little flimsy so I decided to change to Johnson & Johnson which would be good for me. They got the reading prescription right but the long distance was wrong. All I would like is for my money refund or the correct prescription made it is very simple. It seems there clinicians have there own agenda not quite sure why they like to mess up the company they work with, reputation. Thank you

By from Unknown location on 03.12.2023 17:24

Company replied:

Duplicate review - poster has been replied to via verified review.

Hayley Brown, 07.12.2023 19:44

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I ordered these lens in good faith as I…

I ordered these lens in good faith as I know my prescription and it was good with the Coopervision lens so ought to have been good with the Johnson & Johnson ones. The quality of the Coopervision is not as good as the other so I had changed company. Really disappointed with the service that contactlens.co.uk has given. If they had made the prescription to the specifics that were given then they ought to have been fine as that is the prescription from my opticians. The reading side was good but the long distance was bad and the prescription is not old I can send it to you if you like. So the service I found appalling so I would like a refund or the prescription to be fill properly if you have clinicians that like to actually work and be respectful. Thank you. Sincerely, Blanard Prior-Byrne.

By from Unknown location on 03.12.2023 17:12

Company replied:

Hello Blanard, Thank you for your feedback. I am sorry that the lenses you ordered were not suitable for you. I can see you have been in touch with our support team who have confirmed, that you ordered a lens to correct astigmatism using your multifocal lens prescription. Therefore the vision will not be corrected as per your usual lens order. Again I am sorry your lenses were unable to be used. We advise to order lenses you have been fitted for or to consult with your optician for an alternative. Apologies again, Kind regards Hayley

Hayley Brown, 06.12.2023 14:33

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Hassle free shopping online

Great service, great prices, hassle free shopping online

By from Unknown location on 03.12.2023 16:52

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On time and good product

On time and good product

By from Unknown location on 03.12.2023 02:16

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A reliable company I've used for years.

A reliable company I've used for years. What was most reassuring was on one occasion (the only occasion in 15 years) that there was a delay to my order, customer services picked up my call within three rings and were very helpful, sorting the issue immediately.

By from Unknown location on 02.12.2023 16:52

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ordered on monday came on wednesday, excellent service service

ordered on monday came on wednesday

By from Unknown location on 02.12.2023 16:26

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Great business!

Fast dispatch, good price and easy to use website! Been buying from them for years! Great company and products!

By from Unknown location on 01.12.2023 18:47

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Reliable service Correct lenses delivered fast every…

Correct lenses delivered fast every time.

By from Unknown location on 30.11.2023 16:51

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Always excellent and fast delivery

Always excellent and fast delivery

By from Unknown location on 29.11.2023 17:03

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.