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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14158
4 stars:
791
3 stars:
272
2 stars:
170
1 stars:
284
based on 15675 customer reviews
4.8

Customer Reviews

Showing 3,101-3,150 of 15,676 items.
Just one word is sufficient.....Amazing…

Just one word is sufficient.....Amazing 👍🏻👍🏻

By from Unknown location on 04.12.2020 06:03

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Very fast shipping

Very fast shipping, every time. The most reliable contact lens service. The Crystal Aqua lenses are excellent quality and very affordable. 100% recommend to anyone!

By from Unknown location on 30.11.2020 17:40

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Used contactlenses.co.uk for several…

Used contactlenses.co.uk for several years. Always been great in the past. Most recent order wasn't the best as my normal lenses looked to have been withdrawn and I was encouraged to switch to some others that were a slightly different size. Just tried the new lenses and they seem fine so far. Would have preferred my exact prescription though. Also, order took a lot longer than normal this time. Hopefully this is just down to temporary problems due to Covid.

By from Unknown location on 30.11.2020 14:57

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Very prompt service

Very prompt service

By from Unknown location on 30.11.2020 12:07

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Always easy and convenient

Always easy and convenient. Thank you.

By from Unknown location on 29.11.2020 16:14

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Good price ,super fast delivery .

Good price ,super fast delivery .

By from Unknown location on 29.11.2020 15:44

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Delivery came so fast

Delivery came so fast. Exactly what I'm looking for. As I only wear contacts occasionally these do a perfect job and are cheap too so as a student, these are the perfect option

By from Unknown location on 29.11.2020 14:54

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Excellent..

Fast, reliable and easy to use..

By from Unknown location on 28.11.2020 17:44

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12 hour shifts a doddle with these lenses

I work 12 hour shifts in covid masks, wearing glasses aren't viable in PPE. These contact lenses allow me to work safely and comfortably without issues. The price is exceptional in comparison to other suppliers and the service is A*. The lenses are comfortable, reliable and easy to order and use. These are by far THE BEST contact lenses anyone could possibly get!

By from Unknown location on 28.11.2020 17:38

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Covid delayed the arrival but despatch…

Covid delayed the arrival but despatch was very prompt.

By from Unknown location on 28.11.2020 17:34

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Safe delivery. Very good lenses.

Safe delivery. Good choices. My sensitive eyes feeling good with extra soft lenses and special liquid too.

By from Unknown location on 28.11.2020 15:08

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Been ordering for years

Been ordering for years, great service and never had problems.

By from Unknown location on 28.11.2020 14:54

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Still not received my order

Still not received my order. Changed my address on my account before placing my order yet they still sent to my old address and have not replied to my email.

By from Unknown location on 24.11.2020 15:43

Company replied:

Hello Rebecca, Thank you for your feedback. I am sorry your order has failed to arrive, I can see you have been in touch with our support team who confirmed the address we were provided with at the time of ordering and the address it was shipped to. We are awaiting your reply before we can proceed any further. Kind regards Hayley

, 24.11.2020 19:11

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Excellent service & quality lenses

Excellent service. Having been a contact lens wearer for almost 30 years these are by far one of the most comfortable brands I have worn. Thank you!!

By from Unknown location on 24.11.2020 14:50

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Great customer service

Great customer service. I had an issue with one of my orders, rang customer support, got through straight away and they had it sorted in minutes. Really great service and very reliable.

By from Unknown location on 24.11.2020 10:19

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Great service

Crystal are excellent daily contact lenses for a very good price. Servise is great.

By from Unknown location on 24.11.2020 06:29

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Effortless service delivered straight…

Effortless service delivered straight to your door and always very economical

By from Unknown location on 23.11.2020 18:15

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Crystal 1 day contact lenses

Always perfect thank you so much ☺️

By from Unknown location on 23.11.2020 17:30

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Excellent customer service

Very easy to order, excellent service and quality products at a reasonable price.

By from Unknown location on 23.11.2020 13:14

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Previously goods were received next day…

Previously goods were received next day if ordered before 3pm but this time it was up to a week before the goods arrived. Disappointing!!

By from Unknown location on 22.11.2020 22:17

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Highly recommended!

Excellent service and fast delivery!

By from Unknown location on 22.11.2020 16:56

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Excellent service

Excellent service

By from Unknown location on 22.11.2020 16:24

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Great service

Great service! I have used these lenses for a while now (since lockdown) and have always had a great service. Ordered and usually received with 3 days.

By from Unknown location on 22.11.2020 13:24

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Used this website for years always…

Used this website for years always great service but unfortunately on this occasion Royal Mail let them down,order didn’t arrive till nearly 2 weeks later and went to wrong address!!

By from Unknown location on 20.11.2020 21:29

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I have used contactlenses for years…

I have used contactlenses for years now, the ordering is straight forward, the delivery is speedy. However, I had an issue with my last order delivery, probably due to the COVID disruption that is affecting all deliveries in some way or another. To say I was impressed with the after service I received from this company was very impressive. From the moment I emailed them to say that I had not received my order and I was a bit concerned, they emailed me daily asking for an update asking it I had received it. After not receiving my order after 6 days, the resent an order on fast track delivery to be received the following day. I received my re-order and Sod’s law, the ‘missing order too!!! The customer service I received is the best I have ever experienced. No quibbling, no fobbing off, just great customer care. I would recommend this company to anyone. THANK YOU JAMES.

By from Unknown location on 20.11.2020 16:22

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Superb

I have been using this store for more than five years. Best online contact lenses store! Super quick delivery and quality product! My daily contact lenses were Alcon Total dailies which are x 4 more expensive than what contactlenses.co.uk recommended (Crystal HD dailies) me and surprisingly they are even better fit to my eyes!! Thanks contactlenses.co.uk

By from Unknown location on 20.11.2020 14:55

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Great contact lenses

Great contact lenses, great price, work for me so happy days, thank you

By from Unknown location on 19.11.2020 17:18

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Great customer service

I have been using contact lenses.co.uk for a few months now, always been happy with the service I’ve received. Never had a problem until my last order which never came. I emailed and explained and the helpful sales advisers were able to rearrange tracked 24h delivery for me.

By from Unknown location on 19.11.2020 16:58

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Excellent Lenses and exemplary customer…

Excellent Lenses and exemplary customer service. A great buying experience and wouldn't hesitate to recommend to family and friends.

By from Unknown location on 18.11.2020 09:16

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I have ordered my contacts from this…

I have ordered my contacts from this company for at least 7 years now to post to rep of Ireland and never had any issues. No plans to change unless Brexit changes cost for me.

By from Unknown location on 17.11.2020 14:56

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Excellent service

Excellent service

By from Unknown location on 16.11.2020 22:45

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Very happy customer

I regularly use this company and have had no problems. Orders are always delivered promptly. I highly recommend them.

By from Unknown location on 16.11.2020 18:31

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Great service

I received my order very quick, the whole process was easy, price is unbeatable. I've been ordering on this website for several years now and I totally recommend it.

By from Unknown location on 16.11.2020 12:26

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Quick service but need to see if they…

Quick service but need to see if they are value for money.

By from Unknown location on 16.11.2020 10:04

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Excellent service

I've always found Contactlenses.co.uk helpful and reliable. I'm very happy with the quality of the lenses and they always arrive quickly. Excellent service.

By from Unknown location on 16.11.2020 08:04

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Fast efficient service as usual

Fast efficient service as usual - great lenses too

By from Unknown location on 15.11.2020 10:08

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Best lenses

Best lenses, best delivery time!

By from Unknown location on 14.11.2020 22:19

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Fantastic service

Ordering from the website was super easy and the lenses were delivered within a couple of days. excellent service.

By from Unknown location on 14.11.2020 09:22

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Very poor website experience but exceptional follow up

Have used contactlenses.co.uk for years and have had no problems until now. When reordering my contact lenses this evening I was told that they were out of stock and may take up to 30 days to arrive; I was offered an alternative similar lens which I accepted, however, the delivery estimate on the invoice received is 21 Jan 2021 - why would anyone want to swap their usual lenses for others that will take even longer to arrive. No option to cancel on the site. I am really unhappy with this service. Follow up service from Danielle was exceptional enough to make me come back and amend my rating for the company.

By from Unknown location on 13.11.2020 22:07

Company replied:

Hello C Williams. Thank you for taking the time to review our services, I apologise that your usual lens is not available to order without a delay. It does appear there was an error with the despatch date given but I can see that our customer support team have been able to resolve this for you. Apologies again for the inconvenience, Kind regards Hayley

, 18.11.2020 10:20

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I've always had great service

I've always had great service, very fast to process and deliver. I use the re order process, works faultlessly..

By from Unknown location on 13.11.2020 19:29

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Have used for many years.

Have used for many years.. Always perfect and quick service

By from Unknown location on 13.11.2020 18:04

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Always excellent service and fast…

Always excellent service and fast delivery. The products are great!

By from Unknown location on 13.11.2020 15:16

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Been ordering from these for years

Been ordering from these for years. No problem ever and very attentive customer service

By from Unknown location on 13.11.2020 15:04

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Great service

Great service. Very fast and reliable and an absolute bargain!

By from Unknown location on 11.11.2020 20:44

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The order is always correct and usually…

The order is always correct and usually arrives the next day.

By from Unknown location on 11.11.2020 10:21

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Great service

Always in stock and usually received next day. Excellent service.

By from Unknown location on 10.11.2020 21:04

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Well done

The service was very helpful I actually spoke to a guy whom wished I had taken his name to give a great review. Apart from waiting in and delivery came few days later than normal I needent had as it came through the letter box totally my fault. Good job

By from Unknown location on 10.11.2020 14:55

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Brilliant

Brilliant! Quick service ( next day ) easy to follow instructions for ordering very pleased .. and I can just press a button in my account setting and re order as and when !! Perfect!!

By from Unknown location on 10.11.2020 14:50

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This service is fast

This service is fast, efficient and very good value for money 😁

By from Unknown location on 10.11.2020 14:49

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Highly recommended

I regularly order from Contactlenses.co.uk. Their service is always great. Deliveries often arrive before I expect. The prices are very low. The lenses are good quality and very comfortable to wear. I highly recommend this website.

By from Unknown location on 10.11.2020 10:24

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.