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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14155
4 stars:
791
3 stars:
272
2 stars:
170
1 stars:
284
based on 15672 customer reviews
4.8

Customer Reviews

Showing 301-350 of 15,675 items.
Competitive prices

Competitive prices, good product selection, prompt delivery

By from Unknown location on 29.11.2023 16:52

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Great customer service very fast…

Great customer service very fast delivery

By from Unknown location on 28.11.2023 21:39

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Great service although prices no longer competitive

easy ordering system and good delivery, but could be more competitive on price as other sites now proving more attractive.

By from Unknown location on 28.11.2023 16:57

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Just so expensive

Just so expensive, what’s going on with the price of contact lenses. Will look elsewhere when I re-order in hope of finding cheaper.

By from Unknown location on 26.11.2023 19:56

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Best conpany I've ever dealt with

Best conpany I've ever dealt with, first class!!!!

By from Unknown location on 25.11.2023 23:46

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Always a very fast and efficient…

Always a very fast and efficient service when any problems arise with regards despatch delivery they always keep you informed and up to date Tracey Shefford Bedfordshire

By from Unknown location on 25.11.2023 17:27

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Efficient

Efficient. Prompt no hassle

By from Unknown location on 25.11.2023 10:20

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The date I was told these would be sent…

The date I was told these would be sent out was not achieved, until one week later

By from Unknown location on 24.11.2023 17:48

Company replied:

Hello Josh, Thank you for your feedback and bringing this to our attention. I am sorry that on this occasion we were unable to fulfil your order on the date advised. Sometimes lenses which have been ordered in for each wearer can be delayed in transit. Apologies again. Kind regards Hayley

Hayley Brown, 06.12.2023 14:36

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excellent service

excellent service, thank you

By from Unknown location on 24.11.2023 10:27

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My go to contact lens supplier

I had a break from wearing contacts for some months after minor eye surgery related to a historic sports injury. Once I got the all clear to use contacts and confirm my prescription hadn't changed due to surgery, I logged into my account. As always, the site is very easy to navigate and offers a reorder of your last items as soon as logging in. My usual contacts were not available to suit my prescription so, I looked at the daily contacts available and chose the same brand as i usually have but the next one's up as only a slight difference in price. Completing the purchase is easy and I completed my order very quickly. I received email confirmation pretty much straight away, confirming my order and expected delivery. Shortly after, I received another email telling me my order had been despatched. The next email arrived the next day to confirm my orders tracking details and expected time of delivery which was spot on. Highly recommended for all your contact lens requirements.

By from Unknown location on 23.11.2023 01:51

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Unreal staff service

Unreal staff service - 👏🏼👏🏼👏🏼👏🏼

By from Unknown location on 21.11.2023 16:49

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Do Not Buy from this Company

I returned lenses that ordered by mistake, ordered and paid for new ones. RETURNED THE ORIGINAL LENSES. TOLD THEY HAVE NOT GOT THEM. Not getting refund I used their RETURN LABEL DO NOT BUY FROMMHERE

By from Unknown location on 16.11.2023 17:38

Company replied:

Hello Annette, I am sorry to hear you are not satisfied with the service we have provided. I can see a free returns label was provided to you on request and it was advised via that same email for you to obtain a 'proof of postage' receipt when making the return to ensure it reaches us safely. As advised by our support team, we are unable to make a refund without the return reaching us (which can take up to 10 working days) or without us being provided with a proof of postage receipt regarding the return. I am sorry if this is not the response you were hoping for. I can confirm that once the return reaches us, a refund will be issues right away. Apologies again, Kind regards Hayley

Hayley Brown, 17.11.2023 14:05

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Easy use and quick delivery

Easy use and quick delivery

By from Unknown location on 15.11.2023 20:53

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Exceptional customer service

Exceptional customer service

By from Unknown location on 15.11.2023 13:02

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Very easy to order contacts

Very easy to order contacts. They arrived quickly with no problems. Thank you.

By from Unknown location on 15.11.2023 00:05

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Disgraceful

Disgraceful. No order arrived. Appalling telephone customer services. Avoid at all cost.

By from Unknown location on 13.11.2023 13:33

Company replied:

Hello Simon, Thank you for your feedback. I am sorry you were not happy with the service provided by our customer support. I can see you have been in touch and after us sending your order on the 8th November, you were disappointed we were unable to resend and refund the postage costs on the 11th due to a non-delivery. Our delivery times for first class can take between 2-3 business days, and sometimes longer which we need to allow for. As discussed a full refund has been issued today. I hope this has helped resolve the issue. Regards Hayley

Hayley Brown, 13.11.2023 20:25

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Best value contact lenses

Best value, quality contact lenses. Quick dispatch and delivery.

By from Unknown location on 12.11.2023 18:14

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Great customer service

Great customer service, always going the extra mile, I was waiting on a certain type of lense and was contacted when they arrived. Have ordered for years and will continue due to the personal approach

By from Unknown location on 12.11.2023 11:34

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Excellent service would recommend to all!

Excellent website with easy ordering and fast delivery. I have used them for a number of years and would recommend their service to anyone.

By from Unknown location on 12.11.2023 09:11

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Excellent x excellent

Excellent x excellent

By from Unknown location on 11.11.2023 22:47

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A total breeze to order and receive…

A total breeze to order and receive lenses. So highly recommended for price and service.

By from Unknown location on 11.11.2023 01:31

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Always very helpful when I call and…

Always very helpful when I call and Lenses always delivered on time.

By from Unknown location on 10.11.2023 19:32

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Highly recommended

Always easy to order and reorder. Items come really promptly. I have been using this company for years. Very reliable.

By from Unknown location on 10.11.2023 17:26

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First class

First class. Reasonably priced. Super fast delivery. Highly recommend

By from Unknown location on 10.11.2023 16:58

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Quick delivery, great product

Quick delivery, great product.

By from Unknown location on 08.11.2023 23:05

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Best contact lenses supplier online!

Best contact lenses supplier online!

By from Unknown location on 06.11.2023 15:03

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Good price

Good price, prompt delivery, will definitely use this company for future orders.

By from Unknown location on 06.11.2023 09:59

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Faultless… full stop.

Faultless… full stop.

By from Unknown location on 06.11.2023 00:00

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Very quick delivery

Very quick delivery

By from Unknown location on 02.11.2023 18:17

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Very simple ordering process

Very simple ordering process, though my first choice isn’t available. Delivery also very quick.

By from Unknown location on 02.11.2023 17:35

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Always quick and efficient

Always quick and efficient

By from Unknown location on 02.11.2023 17:21

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Prompt efficient service

Very easy to navigate website. My usual lenses not available but was recommended a suitable alternative that arrived very quickly. Very happy with the cost and I was updated at every part of the process from ordering to delivery. My lenses arrived within 48hrs.

By from Unknown location on 02.11.2023 17:07

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Rude and Aggressive DPD driver dropping…

"Rude and Aggressive DPD driver dropping off contact lenses. I have to leave a two-star review because of the DPD driver he was extremely rude, and had no manners at all, I was shocked by his behaviour, I am not feeling well I'm sick so I didn't want to open the door increase I had COVID from the window I asked the driver to just post lenses, and he literally said to me: ""No, open the door now"" with an incredibly rude tone in his voice I would have told him to do one if, it wasn't for the fact that I needed the lenses for tomorrow so I went down and I opened the door, he had a face on, and chucks the package on the floor in disgust and proceeds to take a photo of it. Didn't bother explaining anything to me (although I know sometimes they take a photo, usually for high-value items, the first time I've seen them do it for contact lenses for G-d's sake) his English was really poor but honestly, that does not excuse you from not having any manners. He could have said, Sir please could you open the door we have to take a photo of it, and then said please and thank you, I am so shocked at his attitude. He is a problem, I called contactlensess and spoke to a lovely lady and she said she would get someone to look into it as it's a 3rd party company she was also kind enough to refund me the 5er for the delivery and added an extra 5er for the trouble. What if I was a female or a vulnerable person? As a man I felt like he wanted a fight I can't imagine how a woman or someone who isn't as confident would have felt, I didn't pay extra to be abused by some 3rd party rent boy for DPD, how dare you come to my house and abuse me when I've paid extra for delivery infuriating behaviour. I can't really blame contactlensess never had issues with them they've always been sound. Anyway, I need to calm myself down, writing the review is making me angry, wow. just wow."

By from Unknown location on 02.11.2023 14:26

Company replied:

Hello SR, Thank you for your review. We are very sorry to hear that you have had such a bad experience with DPD and their driver. This is not what we would want for our customers and it is unfortunate this experience let our score down. I can see you have been in touch with our support team directly and we have noted this issue. Again apologies for the upset and inconvenience this has caused you. I hope we have been able to rectify the situation a little for you. Kind regards Hayley

Hayley Brown, 17.11.2023 14:13

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All positive experiences

Buying from here for years! Always helpful/ reliable

By from Unknown location on 31.10.2023 18:46

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Great service and exeptional value

I was swapped over to an own brand lens by my optician chain. I did some research out of curiosity to see who actually made the lenses. Further digging found that my UK chain optician was charging me £34 and CL UK sold them for £20 less. No fuss, delivered next day, actually quicker than I was used to. Fantastic service

By from Unknown location on 31.10.2023 18:32

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Used this company for at least ten…

Used this company for at least ten years. Never let me down. Super fast and efficient.

By from Unknown location on 31.10.2023 17:51

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Excellent customer service and great…

Excellent customer service and great quality lens 👌

By from Unknown location on 31.10.2023 17:23

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Terrible service

Terrible service, paid extra for fast delivery and took 10 days to reach. Why on Earth do you use DPD who require a signature when the item can be posted through a standard letter box ? Very disappointed in your service after using you for almost 10 years

By from Unknown location on 30.10.2023 21:33

Company replied:

Hello Steve, I am sorry that your DPD order took longer than expected to arrive. As with all Next Day services, a signature is required which is why the courier would not have posted the order. One of our team will be in touch and look into why the delivery did not reach you on time. Apologies again, Kind regards Hayley

Hayley Brown, 01.11.2023 13:18

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Excellent service and prompt delivery

Excellent service and prompt delivery

By from Unknown location on 30.10.2023 11:51

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Stop asking for reviews it is annoying

Was going great until like everyone else it's,,, tell us how we did... Tell us we were great... Nooo stop pestering me with review requests. I paid my money got what I paid for. Believe me you would of heard from me if the service was poor. Now go away.

By from Unknown location on 29.10.2023 17:19

Company replied:

Hello Paul, Thank you for your feedback. I am sorry that us asking for feedback has become a nuisance for you. This is not our intentions, but to help others who may consider ordering from us. Within your account there are options for signing up or opting out of marketing and offer emails. You can also unsubscribe via each email we send out to you. Apologies again. Kind regards Hayley

Hayley Brown, 01.11.2023 13:24

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Always excellent

Always excellent

By from Unknown location on 29.10.2023 17:15

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Crystal Hydro 5 stars

Really comfortable lenses at t5h right price and delivered quickly. Definitely use again

By from Unknown location on 29.10.2023 10:49

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Perfect

This is a brilliant company who are always reliable, deliver quickly and offer great prices, one to trust!

By from Unknown location on 28.10.2023 11:16

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Sophie is a hun

My usual lenses weren’t available so I used the live chat and spoke to Sophie. What an absolute hun!! She let me know when my usual lenses would be available and also gave me a discount code. Can’t fault the customer service 👌

By from Unknown location on 27.10.2023 16:19

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Have brought from this business for…

Have brought from this business for years now, everything works fine and I always get my delivery quickly

By from Unknown location on 25.10.2023 17:25

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Speedy delivery

This company makes it so easy to order my contact lenses online. The website is simple to navigate and the lenses are dispatched and delivered very quickly.

By from Unknown location on 24.10.2023 16:37

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Great customer service

Great customer service, very efficient.

By from Unknown location on 24.10.2023 15:57

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Good service

Easy to use website, reasonable price and delivered on time. Always been a good service

By from Unknown location on 22.10.2023 10:45

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Lenses great comfortable etc postage…

Lenses great comfortable etc postage let them down paid for next day as I was off didn’t come till two days after

By from Unknown location on 21.10.2023 15:55

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Good service

Good service. Accidentally ordered wrong prescription but was sorted promptly. Good returns process.

By from Unknown location on 21.10.2023 11:27

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.