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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14187
4 stars:
793
3 stars:
272
2 stars:
170
1 stars:
284
based on 15706 customer reviews
4.8

Customer Reviews

Showing 3,751-3,800 of 15,706 items.
Great lenses and great service.

Great lenses and great service.

By from Unknown location on 27.04.2020 20:24

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Great service during Covid 19

Great service particularly with the challenges of Covid 19. Contact lenses.co.uk stepped up and delivered when my normal service provider (Boots) let me down without lenses. well done!

By from Unknown location on 27.04.2020 17:39

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New buyer

Easy to buy from start to finish. Lenses arrived within 5 days. Only criticism is the size of the lens casing making the whole packaging huge for what they are, makers should cut back on that and save themselves and buyers money

By from Unknown location on 27.04.2020 16:55

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Fast service

Fast service, good quality daily contacts,

By from Unknown location on 27.04.2020 15:51

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Excellent service

I have always found the service excellent and very efficient. My package was too large to go through the letterbox today. Whilst this may be due to changes required because of COVID-19 it would make collection very difficult when I return to work and may mean I would need to use an alternative supplier.

By from Unknown location on 27.04.2020 15:36

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Easy to order

Easy to order. Quick to arrive. Very well packaged.

By from Unknown location on 27.04.2020 15:12

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As usual good and prompt service even…

As usual good and prompt service even in these difficult times

By from Unknown location on 27.04.2020 15:05

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Highly recommend

Always great service. I have been ordering from here for years and I’ve never had so much as a glitch! :)

By from Unknown location on 27.04.2020 15:05

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Good service, Great price

Great price. Easy to contact customer support..purchased now for a few years, always good service...thank you..

By from Unknown location on 27.04.2020 14:53

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Good product but shame about the amount…

Good product but shame about the amount of plastic used in the packaging, for this reason I will be returning to daysoft.

By from Unknown location on 27.04.2020 14:42

Company replied:

Hello Verity, Thank you for your feedback. We are so pleased you agree with so many of our happy customers that our Crystal Hydro Daily is a good product. The lens packaging is inline with the majority of our competitor premium lenses and we feel we have the right balance on offering a good packaging as well as an important amount of sterile saline solution to safely encase the lens in. We do hope that we can welcome you back again soon! Kind regards Hayley

, 27.04.2020 17:44

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Great product and service xxx

Great product and service xxx

By from Unknown location on 27.04.2020 14:19

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Contactlenses.co.uk never let me down

Contactlenses.co.uk never let me down

By from Unknown location on 27.04.2020 14:07

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Excellent service and value for money

Excellent service as usual. Lenses were delivered promptly and really good value for money.

By from Unknown location on 27.04.2020 13:58

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Excellent service as usual !

Excellent service as usual !

By from Unknown location on 27.04.2020 13:57

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Value for money & Grest service

Efficient service. Good lenses at decent price. Value for money.

By from Unknown location on 27.04.2020 13:53

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Never arrived at the address. Overpriced Sunglasses

Never arrived at the address. I couldn't chase up until a few months later a was out of the country. There was no response from the online support form I sent. Then I wasn't able to get a refund or credit note on my full order. I ended up with overpriced sunglasses which I thought would be prescription but are not. I lost a lot of money.

By from Unknown location on 27.04.2020 13:50

Company replied:

Hello Catherine, Thank you for your feedback. I am sorry that your original order did not arrive. Unfortunately as we did not hear back from you in July 2019, it would have been assumed your order reached you within the UK. As it has been 10 months since sending your order, we would not be able to send a full replacement. I can see as a goodwill gesture we offered to resend part of your order which you decided on the £15 sunglasses to be sent. Again I am sorry that your order did not reach you. Your replacement order will be with you shortly. Kind regards Hayley

, 27.04.2020 17:29

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Brilliant service

After ordering I received a confirmation email and item arrived next day brilliant

By from Unknown location on 27.04.2020 08:12

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Fast and Efficient...The Best!

Despite the problems caused by Covid 19, my phone call was answered in seconds by a very helpful young lady who was working from home! If that wasn't bad enough for her, I proceeded to give her more of a headache...change of address, alteration of bank details etc. This didn't phase her at all...she tapped away at the keyboard, changed my details, took my order and was very patient with me while I took ages to enter my card info onto an onscreen payment form that I was unfamiliar with! What a star, thank you! My order was duly delivered to my new address without a hitch. I've used contactlenses.co.uk for many years now and wouldn't go anywhere else.

By from Unknown location on 26.04.2020 22:08

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Very good no complaints

Very good no complaints

By from Unknown location on 26.04.2020 17:44

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Good quality lenses.

Good quality lenses.

By from Unknown location on 26.04.2020 13:59

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Excellent service as always

Excellent service as always

By from Unknown location on 26.04.2020 13:49

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As always seamless reordering

As always seamless reordering and prompt delivery. Never a problem even in these trying times.

By from Unknown location on 25.04.2020 20:37

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Perfect in every way

Quick and easy to order and very quick delivery. I couldn’t fault it would recommend to everyone.

By from Unknown location on 25.04.2020 15:24

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I find my contact lenses tend to be…

I find my contact lenses tend to be drier than when I bought it elsewhere. After few hours my eyes get very uncomfortable and dry.

By from Unknown location on 25.04.2020 13:53

Company replied:

Hello Ivy, Thank you for your review. I am sorry that you are having issues with your lenses. You have ordered these from us since 2016 and I see no previous issues raised on your account within that time with the comfort of your lenses. Once of our customer support team will contact you to discuss this further. Kind regards Hayley

, 27.04.2020 12:18

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Great lenses

Amazing price, fantastic lenses 👍

By from Unknown location on 25.04.2020 07:48

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Fab service

Great service great value and great product. So easy to order.

By from Unknown location on 24.04.2020 19:40

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My usual supplier could not supply but…

My usual supplier could not supply but did not inform me i only had 4 days supply left. I ordered from you they arrived promptly and are more comfy than what i had been using you now have a new customer thank you

By from Unknown location on 24.04.2020 17:41

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Will be Using Again!

Very easy to order with my prescription information. Arrived in good time exactly as ordered. I will definitely be using again.

By from Unknown location on 24.04.2020 16:29

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Excellent

Excellent customer service. Website was easy to use and order arrived within a few days. Lenses were good quality and very comfortable to wear, first time I have used this company and would definitely recommend.

By from Unknown location on 24.04.2020 15:52

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First Time Customer

First Time Customer This is the first time I have tried these contact lenses but it certainly won't be the last. These are so comfortable, I can wear them all day.

By from Unknown location on 24.04.2020 14:45

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Always quick and efficient

Always quick and efficient. Been using them for years, good prices excellent service.

By from Unknown location on 24.04.2020 14:34

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Great product and quality

Orders from before same quick and easy to put order on system. Delivered on time even in our current covod19 problems.

By from Unknown location on 24.04.2020 14:27

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Quality products at excellent prices 5…

Quality products at excellent prices 5 stars all the way

By from Unknown location on 24.04.2020 14:17

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Really comfy lenses

Really comfy lenses. Arrived very quickly too All in, I'd say these are much better than my previous lenses. I'll be back

By from Unknown location on 24.04.2020 14:11

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Impressed

Impressed. Forced to seek lenses from a new source - having been let down by Daysoft ceasing production & not bothering to tell anyone about it! - and very pleased with your speed of response and lens quality. Thank you!

By from Unknown location on 24.04.2020 13:56

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Surprised at the fit and quality as…

Surprised at the fit and quality as previously wore Daysoft and a smaller diameter. Really gd...

By from Unknown location on 24.04.2020 13:51

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Not as good as Daysoft

I usually buy the Daysoft lenses which are slightly cheaper but their site is closed due to the corona virus. Decided to give these a try. Bought extra to get free delivery but I am disappointed with the lenses. The packaging is better than the Daysoft and is more like expensive lenses but these lenses are not comfortable. I don’t understand why but my right eye lense was hard to get in and I could feel it when I blinked. I have worn lenses for over 25 years and tried many different ones and find the dailies more comfortable but these dried out really quickly and by mid afternoon became very dry and uncomfortable. I am really disappointed with them. Sadly I won’t be buying them again. I have been in touch with the company regarding my purchase but they have not yet replied.

By from Unknown location on 24.04.2020 06:53

Company replied:

Hello Susan, Thank you for taking the time to review our services and we hope this was a positive one. I am sorry you are disappointed with the product you ordered and these were not suitable for your eyes. One of our customer support team will be in touch to discuss your options, if they haven't already replied to your email. Many thanks and apologies again. Kind regards Hayley

, 24.04.2020 17:15

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Great quality contact lenses

Great quality contact lenses

By from Unknown location on 21.04.2020 19:50

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Great lens

Great lens, good price, speedy delivery. No brainer

By from Unknown location on 21.04.2020 16:05

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I used contactlenses.co.uk as my usual…

I used contactlenses.co.uk as my usual supplier stop delivering due to Covid 19 I originally ordered crystal aqua which were recommended by the company which I normally bought from. I found that the crystal aqua didn’t suit me as the were slightly wider being 8.7 instead of the 8.6 I had been wearing. So I ordered the standard crystal lenses and they are great. I wear them everyday all day and up to now they are better for me than my original lenses. Delivery was fast I am going to stick with these lenses going forward.

By from Unknown location on 21.04.2020 14:27

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Great company

Great company, great service even during this time of the Coronavirus crisis.

By from Unknown location on 20.04.2020 17:44

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Not happy

The contact lenses was not delivered the next day even tho I paid for it plus 1 off my needs a stronger prescription witch u don’t supply so my vision in my right eye I blurred Sorry I won’t b using u again with thanks Glyn Featherstone

By from Unknown location on 20.04.2020 17:39

Company replied:

Hello Glyn, Thank you for taking the time to review our services. I am sorry that your lens order did not reach you when expected. However the delivery charge made was not for a next day service, therefore your order reached you within the estimate delivery times recommended by Royal Mail. Our customer support will be in touch regarding your prescription needs. Apologies for the inconvenience caused, Kind regards Hayley

, 21.04.2020 12:57

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Fantastic lenses for an excellent…

Fantastic lenses for an excellent price. I will now use you all the time. Thanks.

By from Unknown location on 20.04.2020 15:58

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Good price and prompt delivery

All fine. Well priced and quick to deliver.

By from Unknown location on 20.04.2020 15:30

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reliable service

reliable service, good pricing, no issues with orders

By from Unknown location on 20.04.2020 14:33

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Great service , excellent product..

Have used this company for many years, excellent service and great product. Had a problem when they started using A4 cardboard envelopes to deliver, as the postie refused to put them through the letterbox, which meant a ten mile trip to parcel office, but am delighted to see they are now back to postbox friendly boxes so 10/10 again from me.... Am on re-order service and despite the recent Covid 19 related issues have still received my lenses on time so big thanks to all concerned for continuing to give great service against the odds.....

By from Unknown location on 20.04.2020 14:27

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As ever fantastic service

As ever fantastic service. Even though they were out of stock at the time I had every confidence they would not let me down. They were delivered within 5 days

By from Unknown location on 20.04.2020 14:11

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Great

Great. Eleven characters

By from Unknown location on 17.04.2020 12:12

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Great service as usual

Great service as usual

By from Unknown location on 16.04.2020 17:06

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Absolutely top service

Absolutely top service. I will certainly be using these in future. Excellent quick service even with all the Covid-19.

By from Unknown location on 16.04.2020 15:10

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.