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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14187
4 stars:
793
3 stars:
272
2 stars:
170
1 stars:
284
based on 15706 customer reviews
4.8

Customer Reviews

Showing 3,801-3,850 of 15,706 items.
Really excellent customer service

I have ordered lots in the past without any issues whatsoever, but had a slight delivery problem with my last order. Emailed about it on Monday night, got a response back by 9.30 on Tuesday and by 11am it was sorted. For an online company, it could be easy to forget about the customer care side of things but I really can't speak highly enough of the service. Really excellent.

By from Unknown location on 15.04.2020 19:00

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Good prices and excellent customer…

Good prices and excellent customer service. Products are quickly delivered.

By from Unknown location on 15.04.2020 16:17

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The payment went through on the website…

The payment went through on the website but apparently didn’t actually process, however I was not informed until I made contact to find out where my order was. Would have appreciated proactive communication to tell me I needed to complete the order again.

By from Unknown location on 15.04.2020 13:59

Company replied:

Hello OC, Thank you for your feedback. I am sorry that your ordering experience was not a positive one. We confirm all orders with a confirmation page and a follow-up email once paid. We will take your feedback on board regarding advising customers further if the order has not been paid for. Kind regards Hayley

, 15.04.2020 21:49

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great all round service.

great all round service.

By from Unknown location on 15.04.2020 09:28

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Excellent service

Excellent service. Contact lenses very easy to use and price is very good. Lenses arrived very quickly.

By from Unknown location on 15.04.2020 07:23

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Always good

Always good. Always quick and well priced.

By from Unknown location on 14.04.2020 19:06

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Fast delivery, easy transaction. Will use again.

Fast delivery, easy transaction. Will use again.

By from Unknown location on 14.04.2020 17:10

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Amazing experience!!

Amazing experience!!! It got delivered straight away. Will be using this company again! Thank you.

By from Unknown location on 14.04.2020 16:33

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Excellent product I’ve worn contact…

Excellent product I’ve worn contact lenses for over 40 years and these are as comfortable as any !!! Unbelievable price as well

By from Unknown location on 14.04.2020 14:07

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As always east to reorder and delivered…

As always east to reorder and delivered within 2 days. Wouldn't order from anywhere else.

By from Unknown location on 14.04.2020 14:01

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Easy ordering process and quick…

Easy ordering process and quick delivery.

By from Unknown location on 14.04.2020 13:57

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Wonderful service

Wonderful service, especially during the difficult times of Coronavirus.

By from Unknown location on 14.04.2020 09:05

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crystal contacts really comfy

crystal contacts really comfy, always excellent service

By from Unknown location on 13.04.2020 21:29

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Brilliant service thanks

Brilliant service thanks

By from Unknown location on 13.04.2020 19:31

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Exceptionally good service

Exceptionally good service

By from Unknown location on 13.04.2020 14:49

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Normally buy from Daysoft but they are…

Normally buy from Daysoft but they are closed currently so I had to switch after 10 years! Thankfully I made the right choice I think, the delivery was fast and the lenses are a great price and so far no problems. Happy to give 5 stars.

By from Unknown location on 13.04.2020 14:25

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The website was very easy to use and my…

The website was very easy to use and my lenses arrived within three days which at the moment is excellent, I will be using from now on. Many Thanks.

By from Unknown location on 12.04.2020 14:23

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Quick to deliver in the circumstances…

Quick to deliver in the circumstances and amazingly cheap. Can't complain for the price. Would defo recommend.

By from Unknown location on 11.04.2020 14:33

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Excellent will use again

Excellent will use again

By from Unknown location on 11.04.2020 09:11

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Excellent value for money !

Excellent value for money ! Quickly delivery, no stress& no fuss !

By from Unknown location on 10.04.2020 22:11

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Fast

Fast delivery even in these challenging times

By from Unknown location on 10.04.2020 15:41

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Always efficient and super speedy…

Always efficient and super speedy service.

By from Unknown location on 10.04.2020 15:30

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Fast and helpful

They are very quick to dispatch and the customer service is great!

By from Unknown location on 10.04.2020 13:50

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Very good and comfy

Very good and comfy

By from Unknown location on 10.04.2020 11:58

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Arrived next day

Arrived next day. Well packaged.

By from Unknown location on 09.04.2020 23:10

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I still haven’t received my lenses - update.

I still haven’t received my lenses. Site says it’s despatched, but courier says not received. I’m assuming it’s something COVID related and not just laxity. —update Lenses turned up and in good order. Team were helpful in following up and providing further delivery info.

By from Unknown location on 09.04.2020 17:51

Company replied:

Hello SAChappo, Thanks for your feedback. I am sorry your order has not yet reached you. I can confirm your order left our UK despatch centre on the 2nd April so should reach you in Poland shortly. It is likely there has been some delays due to the COVID-19 which has impacted all areas. Please get in touch with our customer support team if your order has not reached you in the estimated time advised. Kind regards Hayley

, 09.04.2020 18:49

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Good delivery no problems product as…

Good delivery no problems product as described

By from Unknown location on 09.04.2020 16:37

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Excellent

Excellent, service and delivery at this difficult time.

By from Unknown location on 09.04.2020 16:11

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Very easy to use website

Very easy to use website. Great prices super speedy delivery

By from Unknown location on 09.04.2020 15:32

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Have been a customer for years always…

Have been a customer for years always great service with fast delivery,

By from Unknown location on 09.04.2020 14:58

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I am a veteran wearer of contact lenses…

I am a veteran wearer of contact lenses going back to the 1980's where you used to only have monthly lenses & more & have different solutions to disinfect & neutralise!! Then dailies came into the market & over the years I've tried a fair few for both comfort (which is the most important) & value for money as daily contact lenses can vary in price especially the top end brands, I have started using crystal lenses from contact lenses.co.uk & they are very comfy to wear & reasonably priced as good as I've ever worn & definitely would recommend easy to put in my eyes, they don't dry out so last all day long.

By from Unknown location on 09.04.2020 14:51

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A very accessible and easy to use…

A very accessible and easy to use website and ordering pro ess and my lenses arrived very quickly.

By from Unknown location on 09.04.2020 14:40

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Excellent high street shop replacement

Easy to order. Quick to dispatch. Quality products but at affordable price.

By from Unknown location on 09.04.2020 13:58

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Easy to order

Easy to order, good delivery time.

By from Unknown location on 09.04.2020 13:47

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I have used Contactlenses.co.uk for…

I have used Contactlenses.co.uk for years now and the service is always very quick and accurate. I have never had any problems so keep up the good work!

By from Unknown location on 08.04.2020 16:51

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Very fast shipping all the time and the…

Very fast shipping all the time and the lenses are perfect. Thank you

By from Unknown location on 08.04.2020 16:49

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Daysoft or Crystal Aqua

"I have ordered lenses from Daysoft for many years but as they are closed due to the corona virus I had to source lenses elsewhere. I was sceptical and also concerned about the quality of the lenses from Contactlenses.co.uk - after all our eyes are precious and I was worried about using a new product. I checked all the information and details of their ownbrand Crystal Aqua lenses and decided to order. The lenses arived within 4 days. The lens diameter is slightly larger than my Daysoft lenses but this was not a problem. The lens cups are also slightly larger but i prefer the design to the Daysoft design. Daysoft introduced a new lens cup a few months ago which has a double rim and i often feel this rim is too harsh/sharp for the delicate lens to be scooped across. I sometimes struggle to scoop the Daysoft lens out (i`m not stupid or clumsy, I`m actually a nurse so i am used to dealing with anything clinical). The Crystal Aqua lenses also feel very moist and comfortable on the eye when worn. My eyes can sometimes feel ""gritty"" at the end of the day but i did not get this feeling after wearing the Crystal lenses. I will use up my Daysoft lenses but I think i will be sticking with the Crystal Aqua ones from then on. Excellent value for money too, very slightly more expensive than Daysoft but worth it."

By from Unknown location on 08.04.2020 14:16

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Very good had them on a few days great…

Very good had them on a few days great no discomfort will buy again. Satisfied customer Many Thanks Les Coates

By from Unknown location on 08.04.2020 14:06

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Excellent service, as ever.

A change in prescription meant I needed help with my order. Live chat worked brilliantly and the order was prepared for me. Thank you Andrew. Despite the difficulties in transportation caused by the coronavirus crisis, my order arrived in rural France three days later.

By from Unknown location on 08.04.2020 07:00

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very Happy customer

My usual contact lens supplier have closed without telling me took my money, so I checked out you guys on the internet placed order on the Monday delivered on the Tuesday wow thank you

By from Unknown location on 08.04.2020 03:57

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Amazing service and product

Fast delivery and one of the best lenses I've had

By from Unknown location on 07.04.2020 19:01

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Quick process

Quick process Good price Quick delivery

By from Unknown location on 07.04.2020 17:44

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Poor quality

Every other lense is unusable

By from Unknown location on 07.04.2020 17:02

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Order came promptly which is great so I…

Order came promptly which is great so I don't have to go out

By from Unknown location on 07.04.2020 14:19

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Loyal Customer For The Past 12 Years!

I’ve been using contactlenses.co.uk for the last 12 years now and I think that pretty much says it all. The reliability, competitive prices, range of products available and support is truly amazing. I really can’t recommend them enough. Keep up the good work guys!

By from Unknown location on 07.04.2020 13:50

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Excellent

Excellent, easy to use website and lenses arrived the next day.

By from Unknown location on 07.04.2020 12:33

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timely service

timely service, appropriate indication regarding stock and delivery time

By from Unknown location on 07.04.2020 10:35

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I have used Contactlenses.co.uk for… 6 years

I have used Contactlenses.co.uk for years now. They never disappoint and always deliver on time or earlier than expected. Ive only ever had one small issue with a delivery over the years and as soon as i raised it with them they resent my order with no quibbles. I would never use anyone else. Highly recommend ++++

By from Unknown location on 07.04.2020 08:45

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Quick and easy to order and best prices

Quick and easy to order and best prices

By from Unknown location on 06.04.2020 22:50

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The lenses were sent to a work address…

The lenses were sent to a work address and you refused to send another set to my home. Advised that I had to wait for them to be returned. Not great customer service.

By from Unknown location on 06.04.2020 21:14

Company replied:

Hello Alexandra, Just an update: Your order has since been returned to our despatch centre. And as requested to our support team, a full refund has been made for the return. Kind regards Hayley Hello Alexandra, Thank you for your review of our services. I am sorry that your experience was not a positive one. It does appear your address was not changed from the one you last used in 2008 before creating this order. Unfortunately as we sent the order to the address we were provided with, we are unable to resend a new order until it has been returned. Apologies again. Hayley

, 14.04.2020 19:07

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.